Technical Support Engineer (KSA National)

Vontier
Full_time•Saudi Arabia

Based on the provided job data, here's the structured content for the job description:

📍 Job Overview

  • Job Title: Technical Support Engineer
  • Company: Vontier
  • Location: Saudi Arabia, Riyadh
  • Job Type: On-site, Full-time
  • Category: Web Technology, Full-Stack Development
  • Date Posted: 2025-07-28T00:00:00Z

🚀 Role Summary

  • Key Responsibilities:
    • Serve as the first technical point of contact for customers, diagnosing faults and managing field service technicians.
    • Track and report HSE activities for the team monthly.
    • Manage and maintain spare parts inventory.
    • Provide technical support for installations and new product rollouts.
    • Collaborate with cross-functional teams to ensure customer satisfaction and product quality.

💡 Responsibilities

  • Responsible For:
    • Managing daily tasks and maintenance calls, ensuring performance targets are met.
    • Coordinating with field service technicians to achieve high first-time fix rates.
    • Monitoring in-scope and out-scope maintenance activities.
    • Ensuring customer feedback is provided and acted upon promptly.
    • Maintaining accurate and up-to-date product knowledge.

🎓 Qualifications

  • Education:

    • Engineering degree, preferably in electronics or communication, electrical is preferred.

  • Experience:

    • 1-3 years of experience in a service-based industry, with a focus on technical support or a related role.

  • Required Skills:

    • Strong problem-solving skills.
    • Basic IT knowledge.
    • Excellent communication skills, both written and verbal.
    • Ability to work in a team environment and collaborate with diverse stakeholders.
    • Proficiency in using relevant software tools and technologies.

  • Preferred Skills:

    • Experience with retail, operations, or related fields.
    • Knowledge of HSE standards and processes.
    • Familiarity with Agile methodologies and CI/CD pipelines.

📅 Company Culture

  • Industry: Global industrial technology company focused on smart transportation and mobility.
  • Mission: Mobilizing the future to create a better world.
  • Values: Safety, security, efficiency, and environmental compliance worldwide.
  • Brands: Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, MatcoTools, and Hennessy Industries.
  • Portfolio: Trusted expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

📈 Application & Technical Interview Process

  • To Apply: Submit your application through the application link provided.
  • Application Process:
    • Submit your resume and cover letter highlighting your relevant skills and experiences.
    • Complete the online application form.
    • Participate in the interview process, which may include technical assessments and behavioral interviews.
  • Tips for Success:
    • Tailor your application to the job description and company culture.
    • Highlight your relevant skills and experiences in your resume and cover letter.
    • Prepare for technical and behavioral interview questions, focusing on problem-solving skills, teamwork, and adaptability.
    • Research the company and industry to demonstrate your enthusiasm and commitment.

Application Requirements

Candidates should have an engineering degree, preferably in electronics or electrical fields, along with 1-3 years of experience in a service-based industry. Strong problem-solving skills, basic IT knowledge, and effective communication abilities are essential.