📍 Job Overview

Job Title: Technical Support Engineer - IT
Company: Trimble
Location: Hybrid - Campinas or Hybrid - Londrina
Job Type: Full-Time
Category: IT Support, Web Infrastructure
Date Posted: 2025-06-10
Experience Level: Mid-Level (2-5 years)
Remote Status: Hybrid (Campinas or Londrina)

🚀 Role Summary

Provide 2nd level technical support and analyze system behavior to resolve customer issues.
Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
Configure standard components for existing customers and maintain up-to-date documentation.
Collaborate with internal teams to delegate complex cases and ensure service level agreements are met.

📝 Enhancement Note: This role requires a strong technical background in web-based applications and a customer-focused mindset to provide effective support and resolution.

💻 Primary Responsibilities

Technical Support: Provide immediate solutions or deeper technical analysis to support requests from other departments.
Incident Management: Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
System Configuration: Configure standard components for existing customers and perform minor enhancements or configuration changes.
Documentation: Ensure the completeness and constant updating of system documentation.
Problem Analysis: Analyze the behavior of technical systems and steer internal efforts to resolve issues occurring for customers.
Collaboration: Work with internal teams to delegate complex cases and monitor progress.

📝 Enhancement Note: This role involves a mix of proactive system monitoring, reactive incident response, and collaborative problem-solving to ensure optimal performance and customer satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: At least 2 years of experience as a Technical Support Engineer.

Required Skills:

Good knowledge of web-based application configuration (HTTP/SOAP/REST/FTP)
Proven experience with technical knowledge of SQL, XML, XSL, JSON, CSV, and MS Office
Fluency in English (mandatory) and the native language of the country of employment

Preferred Skills:

Good knowledge of Java (will be a plus)
Experience with incident management and system monitoring tools
Familiarity with service level agreements and customer support processes

📝 Enhancement Note: While not explicitly stated, experience with Java and familiarity with service level agreements would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills and technical expertise through previous support cases or projects.
Showcase experience with web-based application configuration and system documentation.
Highlight proficiency in SQL, XML, XSL, JSON, CSV, and MS Office through relevant examples.

Technical Documentation:

Provide examples of well-structured and up-to-date documentation for web-based applications or systems.
Demonstrate the ability to create and maintain clear, concise, and accurate technical documentation.

📝 Enhancement Note: Although not explicitly stated, a well-organized portfolio showcasing relevant technical skills and experiences would be beneficial for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided in the job listing. Based on market research for mid-level IT support roles in Brazil, the estimated salary range is BRL 6,000 - 8,000 per month.

Benefits:

Competitive benefits package (not specified in the job listing)
Opportunities for professional growth and development within Trimble

Working Hours: Full-time position with standard working hours (not specified in the job listing).

📝 Enhancement Note: The salary range is estimated based on market research for mid-level IT support roles in Brazil. The actual salary range may vary depending on the candidate's experience and the company's benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Trimble operates in the transportation and logistics sector, focusing on transforming the industry through innovative technology solutions.

Company Size: Trimble is a large, global company with a diverse range of products and services. This role is part of the Transporeon division, which focuses on transportation management and logistics software.

Founded: Trimble was founded in 1978 and has since grown into a leading technology company, providing solutions for various industries, including construction, geospatial, agriculture, and transportation.

Team Structure:

The Technical Support team is responsible for providing technical support to internal departments and customers.
The team works closely with other departments, such as development, quality assurance, and product management, to ensure optimal system performance and customer satisfaction.

Development Methodology:

Trimble uses Agile methodologies for software development, focusing on iterative development and continuous improvement.
The company encourages a culture of innovation, collaboration, and customer focus.

Company Website: Trimble

📝 Enhancement Note: Trimble's company culture emphasizes innovation, collaboration, and customer focus, which are essential aspects of this Technical Support Engineer role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the IT support career path. It requires a solid technical background and experience in providing technical support for web-based applications.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and works closely with other internal teams, such as development, quality assurance, and product management.

Technical Impact: This role has a direct impact on the performance and reliability of the TRANSPOREON platform, ensuring optimal system performance and customer satisfaction.

Growth Opportunities:

Technical Growth: Develop expertise in web-based application configuration, incident management, and system monitoring.
Leadership Growth: Demonstrate strong performance and take on more complex cases, eventually progressing to a senior or team lead role.
Cross-Functional Growth: Collaborate with other teams to gain a broader understanding of the company's products and services, potentially leading to roles in product management or other departments.

📝 Enhancement Note: This role offers opportunities for technical and leadership growth, as well as the chance to develop a deeper understanding of the company's products and services through collaboration with other teams.

🌐 Work Environment

Office Type: Hybrid work environment, with the option to work from either the Campinas or Londrina office.

Office Location(s):

Campinas, São Paulo, Brazil
Londrina, Paraná, Brazil

Workspace Context:

Collaboration: Work closely with internal teams to resolve technical issues and ensure optimal system performance.
Tools & Equipment: Access to necessary tools and equipment for web-based application configuration, system monitoring, and documentation.
Professional Development: Opportunities for training and development to enhance technical skills and knowledge.

Work Schedule: Standard full-time working hours, with flexibility for incident response and maintenance windows.

📝 Enhancement Note: The hybrid work environment offers flexibility and the opportunity to collaborate with team members in person or remotely, depending on the candidate's preference and the company's needs.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills and initial technical fit.
Technical Assessment: A hands-on assessment to evaluate problem-solving skills, web-based application configuration, and system documentation experience.
Behavioral Interview: A discussion to assess cultural fit, customer focus, and collaboration skills.
Final Interview: A meeting with the hiring manager or a panel of team members to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips:

Highlight problem-solving skills and technical expertise through previous support cases or projects.
Showcase experience with web-based application configuration and system documentation.
Demonstrate proficiency in SQL, XML, XSL, JSON, CSV, and MS Office through relevant examples.

Technical Challenge Preparation:

Brush up on web-based application configuration, system monitoring, and documentation skills.
Familiarize yourself with the TRANSPOREON platform and its features.
Prepare for scenario-based questions that focus on problem-solving, incident management, and customer support.

ATS Keywords: (Relevant keywords organized by category)

Programming Languages: Java, SQL, XML, XSL, JSON, CSV
Web Frameworks: Not specified (focus on web-based application configuration)
Server Technologies: Not specified (focus on system monitoring and incident management)
Databases: SQL
Tools: MS Office, incident management tools, system monitoring tools
Methodologies: Agile, customer support processes
Soft Skills: Problem-solving, communication, collaboration, customer focus
Industry Terms: Technical Support, IT Support, Web-Based Application Configuration, Incident Management, System Monitoring, System Documentation

📝 Enhancement Note: The provided ATS keywords are tailored to the Technical Support Engineer role, focusing on relevant technical skills, tools, and industry terms.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (focus on web-based application configuration and system documentation)

Backend & Server Technologies:

Java (preferred)
SQL (mandatory)

Development & DevOps Tools:

MS Office (mandatory)
Incident management tools (mandatory)
System monitoring tools (mandatory)

📝 Enhancement Note: The focus of this role is on web-based application configuration, system monitoring, and documentation, rather than specific frontend or backend technologies. However, experience with Java and familiarity with incident management and system monitoring tools would be beneficial.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and ensure optimal system performance and reliability.
Collaboration: Work closely with internal teams to resolve technical issues and maintain system documentation.
Continuous Improvement: Regularly update system documentation and improve technical skills and knowledge.
Innovation: Contribute to the development of new solutions and processes to enhance system performance and customer satisfaction.

Collaboration Style:

Cross-Functional Collaboration: Work closely with internal teams, such as development, quality assurance, and product management, to ensure optimal system performance and customer satisfaction.
Knowledge Sharing: Share technical expertise and best practices with team members to enhance overall performance and customer satisfaction.
Continuous Learning: Stay up-to-date with the latest trends and best practices in web-based application configuration, system monitoring, and incident management.

📝 Enhancement Note: Trimble's company culture emphasizes innovation, collaboration, and customer focus, which are essential aspects of this Technical Support Engineer role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web-Based Application Configuration: Troubleshoot and configure web-based applications to ensure optimal performance and reliability.
Incident Management: Respond to incidents and resolve technical issues in a timely and efficient manner.
System Documentation: Maintain up-to-date and accurate system documentation to ensure easy access to technical information and support resources.

Learning & Development Opportunities:

Technical Skill Development: Enhance technical skills in web-based application configuration, incident management, and system monitoring through hands-on experience and training opportunities.
Leadership Development: Demonstrate strong performance and take on more complex cases, eventually progressing to a senior or team lead role.
Cross-Functional Development: Collaborate with other teams to gain a broader understanding of the company's products and services, potentially leading to roles in product management or other departments.

📝 Enhancement Note: This role offers opportunities for technical and leadership growth, as well as the chance to develop a deeper understanding of the company's products and services through collaboration with other teams.

💡 Interview Preparation

Technical Questions:

Web-Based Application Configuration: Describe your experience with web-based application configuration and provide examples of successful troubleshooting and resolution.
Incident Management: Walk through a scenario-based question that focuses on incident response, problem-solving, and customer support.
System Documentation: Explain your approach to maintaining up-date and accurate system documentation, and provide examples of best practices.

Company & Culture Questions:

Company Culture: Describe what you value in a company culture and how you would contribute to Trimble's culture of innovation, collaboration, and customer focus.
Customer Focus: Explain how you prioritize customer needs and ensure optimal system performance and reliability in a support role.
Continuous Improvement: Discuss your approach to continuous improvement, both in terms of technical skills and knowledge, as well as system documentation and support processes.

Portfolio Presentation Strategy:

Problem-Solving Skills: Highlight your problem-solving skills and technical expertise through previous support cases or projects.
Web-Based Application Configuration: Showcase your experience with web-based application configuration and system documentation.
Customer Focus: Demonstrate your ability to prioritize customer needs and ensure optimal system performance and reliability.

📝 Enhancement Note: The provided interview preparation tips focus on technical skills, customer focus, and cultural fit, which are essential aspects of the Technical Support Engineer role.

📌 Application Steps

To apply for this Technical Support Engineer - IT position:

Customize Your Portfolio: Highlight relevant technical skills and experiences, focusing on web-based application configuration, system monitoring, and documentation.
Optimize Your Resume: Emphasize technical skills and experiences relevant to the role, and tailor your resume to showcase your problem-solving skills and customer focus.
Prepare for Technical Assessment: Brush up on web-based application configuration, system monitoring, and documentation skills, and familiarize yourself with the TRANSPOREON platform and its features.
Research Trimble: Learn about Trimble's company culture, products, and services to demonstrate your understanding of the company and its mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - IT