Technical Support Engineer I

📍 Job Overview

• Job Title: Technical Support Engineer I
• Company: Dermatology Solutions Group
• Location: Panama City, Florida, United States
• Job Type: On-site
• Category: IT Support Engineer
• Date Posted: June 18, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Provide frontline technical support to users, troubleshooting hardware and software issues
• Manage Help Desk tickets, ensuring timely resolution of problems
• Collaborate with cross-functional teams to identify and implement solutions
• Travel within the southeastern United States as needed

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to communicate technical concepts effectively to a varied audience.

💻 Primary Responsibilities

• Hardware & Software Support: Assist users with installation, configuration, and ongoing usability of system hardware and software
• Troubleshooting: Diagnose and resolve hardware and software issues in person, remotely, or via phone
• Help Desk Management: Manage Help Desk tickets, ensuring timely resolution of problems and follow-up with customers
• Customer Support: Offer daily operations and systems support, answering user questions and addressing concerns
• Collaboration: Work with cross-functional teams to identify and implement solutions to technical challenges
• Travel: Travel within the southeastern United States as needed to provide on-site support

📝 Enhancement Note: This role requires a proactive approach to problem-solving and the ability to work well under pressure.

🎓 Skills & Qualifications

Education: An Associate's degree in an IT-related field is preferred, but relevant experience may be considered in lieu of formal education

Experience: 2+ years of experience working in an IT support environment, with preference given to candidates with exposure to Healthcare IT

Required Skills:

• Proficiency in Microsoft and Linux operating systems
• Strong troubleshooting skills and ability to diagnose and resolve computer technical issues
• Excellent communication skills, both written and verbal
• Ability to manage stress effectively in high-pressure situations and meet deadlines
• Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience
• Familiarity with Help Desk ticket management systems

Preferred Skills:

• COMPTIA certifications (A+, Network+, Security+, etc.)
• Experience with healthcare-specific software and hardware
• Familiarity with remote desktop tools and virtualization technologies

📝 Enhancement Note: Candidates with experience in healthcare IT and relevant certifications will be prioritized for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Include examples of hardware and software troubleshooting, demonstrating problem-solving skills and technical expertise
• Showcase experience with Help Desk ticket management, highlighting customer support and resolution skills
• Highlight any experience with healthcare-specific software and hardware, including case studies or success stories

Technical Documentation:

• Provide documentation of past troubleshooting efforts, including steps taken to resolve issues and lessons learned
• Include any relevant certifications or training, demonstrating continuous learning and professional development

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (based on regional IT support engineer standards and experience level)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement for job-related courses and certifications

Working Hours: Full-time, 40 hours per week, with on-call rotation for after-hours support

📝 Enhancement Note: The salary range provided is an estimate based on regional IT support engineer standards and experience level. Actual compensation may vary based on individual qualifications and company discretion.

🎯 Team & Company Context

🏢 Company Culture

Industry: Dermatology Solutions Group is a healthcare technology company specializing in dermatology-specific software and services. This role will be part of the IT department, working closely with cross-functional teams to ensure optimal system performance and user support.

Company Size: Medium-sized company with a growing IT department, offering opportunities for career growth and professional development

Founded: 2010, with a strong focus on innovation and continuous improvement in healthcare technology

Team Structure:

• IT department consisting of IT Support, IT Infrastructure, and Software Development teams
• Collaborative work environment, with regular communication and knowledge sharing across teams
• Flat organizational structure, with opportunities for growth and advancement based on individual performance and initiative

Development Methodology:

• Agile/Scrum methodologies for software development and project management
• Regular team meetings and stand-ups to discuss progress, challenges, and solutions
• Continuous learning and improvement, with a focus on staying up-to-date with the latest technologies and best practices

Company Website: dermsolutionsgroup.com

📝 Enhancement Note: Dermatology Solutions Group values innovation, collaboration, and continuous learning, making it an ideal environment for IT professionals seeking to grow their careers in healthcare technology.

📈 Career & Growth Analysis

IT Support Engineer Career Level: This role is an entry-level to mid-level position within the IT Support career path. Responsibilities include hardware and software troubleshooting, Help Desk management, and customer support.

Reporting Structure: This role reports directly to the IT Support Manager and works closely with cross-functional teams, including IT Infrastructure and Software Development.

Technical Impact: The Technical Support Engineer I plays a crucial role in ensuring optimal system performance and user satisfaction by providing timely and effective technical support.

Growth Opportunities:

• Promotion to Senior IT Support Engineer: With increased experience and demonstrated leadership, candidates may advance to a senior role with expanded responsibilities, including team leadership and mentoring.
• Transition to IT Infrastructure or Software Development: Candidates with strong technical skills and a desire to specialize may transition to IT Infrastructure or Software Development roles, depending on business needs and individual interests.

📝 Enhancement Note: Dermatology Solutions Group offers opportunities for career growth and professional development, with a focus on promoting from within and supporting employee advancement.

🌐 Work Environment

Office Type: Modern, collaborative workspace with an open floor plan, designed to encourage communication and teamwork

Office Location(s): Panama City, Florida, with opportunities for travel within the southeastern United States

Workspace Context:

• Hardware & Software: Access to a variety of hardware and software, including desktops, laptops, tablets, and mobile devices, as well as industry-standard software and tools
• Collaboration: Regular team meetings, knowledge-sharing sessions, and cross-functional collaboration to ensure optimal system performance and user support
• Professional Development: Opportunities for training, certifications, and career advancement, with a focus on continuous learning and growth

Work Schedule: Full-time, 40 hours per week, with on-call rotation for after-hours support. Flexible scheduling and remote work arrangements may be available based on individual performance and business needs.

📝 Enhancement Note: Dermatology Solutions Group fosters a collaborative and supportive work environment, with a focus on employee growth and development.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the role, qualifications, and expectations (15-30 minutes)
2. On-site Interview: A visit to the Panama City office to meet the IT Support team, discuss the role in more detail, and complete a hands-on technical assessment (2-3 hours)
3. Final Interview: A meeting with the IT Support Manager and other key stakeholders to discuss the role, answer questions, and make a final decision (30-45 minutes)

Portfolio Review Tips:

• Highlight hardware and software troubleshooting examples, demonstrating problem-solving skills and technical expertise
• Include any experience with healthcare-specific software and hardware, including case studies or success stories
• Showcase experience with Help Desk ticket management, highlighting customer support and resolution skills

Technical Challenge Preparation:

• Familiarize yourself with common hardware and software issues, as well as troubleshooting techniques and best practices
• Practice explaining technical concepts in a clear and concise manner, using non-technical language when appropriate
• Brush up on your knowledge of industry-standard software and tools, as well as any relevant certifications or training

ATS Keywords: (Organized by category)

Programming Languages:

• Python, Bash, PowerShell

Web Frameworks:

• None specified

Server Technologies:

• Microsoft Windows Server, Linux (Ubuntu, CentOS)

Databases:

• Microsoft SQL Server, MySQL

Tools:

• Microsoft Office Suite, Microsoft Teams, Jira, Confluence, Trello, Zendesk

Methodologies:

• Agile/Scrum, ITIL

Soft Skills:

• Problem-solving, Communication, Teamwork, Customer Support, Stress Management

Industry Terms:

• IT Support, Help Desk, Hardware Troubleshooting, Software Troubleshooting, Healthcare IT

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, problem-solving abilities, and cultural fit, with a focus on finding the best candidate for the position.

🛠 Technology Stack & Web Infrastructure

Hardware:

• Desktops and laptops running Microsoft Windows and Linux operating systems
• Mobile devices, including tablets and smartphones
• Network equipment, including routers, switches, and wireless access points

Software:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Teams (collaboration and communication)
• Jira and Confluence (project management and documentation)
• Trello (task management)
• Zendesk (Help Desk ticket management)
• Healthcare-specific software and applications

Infrastructure Tools:

• Active Directory (user management and authentication)
• Microsoft Exchange Server (email and calendar)
• Microsoft SQL Server (database management)
• MySQL (database management)
• Virtualization technologies (VMware, Hyper-V)

📝 Enhancement Note: The technology stack for this role is focused on healthcare-specific software and hardware, with a emphasis on Microsoft and Linux operating systems and industry-standard tools.

👥 Team Culture & Values

IT Support Values:

• Customer Focus: Prioritize user needs and strive to provide exceptional customer support
• Continuous Learning: Stay up-to-date with the latest technologies and best practices, and be open to learning from others
• Collaboration: Work closely with cross-functional teams to ensure optimal system performance and user satisfaction
• Problem-solving: Approach technical challenges with a proactive and solutions-oriented mindset

Collaboration Style:

• Cross-functional Integration: Work closely with IT Infrastructure and Software Development teams to ensure optimal system performance and user support
• Code Review Culture: Regularly review and discuss technical solutions, with a focus on learning from one another and continuous improvement
• Knowledge Sharing: Share technical knowledge and expertise with team members, fostering a culture of learning and growth

📝 Enhancement Note: Dermatology Solutions Group values a collaborative and supportive work environment, with a focus on employee growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Hardware & Software Troubleshooting: Diagnose and resolve hardware and software issues, often under tight deadlines and in high-pressure situations
• Help Desk Management: Manage Help Desk tickets effectively, ensuring timely resolution of problems and high levels of customer satisfaction
• Healthcare-specific Software: Troubleshoot and maintain healthcare-specific software and applications, often with limited documentation and resources
• Emerging Technologies: Stay up-to-date with the latest technologies and best practices, and be prepared to adapt to new tools and platforms as needed

Learning & Development Opportunities:

• Training & Certifications: Pursue relevant training and certifications, such as COMPTIA A+, Network+, and Security+, to enhance technical skills and advance your career
• Conferences & Events: Attend industry conferences and events, such as the Healthcare Information and Management Systems Society (HIMSS) Annual Conference & Exhibition, to network with peers and learn about the latest trends and best practices
• Mentorship & Leadership: Seek out mentorship opportunities and take on leadership roles within the IT Support team, demonstrating initiative and a commitment to employee growth and development

📝 Enhancement Note: Dermatology Solutions Group offers opportunities for technical growth and professional development, with a focus on promoting from within and supporting employee advancement.

💡 Interview Preparation

Technical Questions:

• Hardware Troubleshooting: Describe a complex hardware issue you've encountered and how you resolved it. What steps did you take to diagnose the problem, and what tools or resources did you use?
• Software Troubleshooting: Explain a software issue you've encountered and how you resolved it. What steps did you take to diagnose the problem, and what tools or resources did you use?
• Help Desk Management: Describe your experience with Help Desk ticket management. How do you prioritize tickets, ensure timely resolution, and maintain high levels of customer satisfaction?

Company & Culture Questions:

• Healthcare IT: How have you adapted your technical skills and knowledge to the unique demands of healthcare IT? What challenges have you faced, and how have you overcome them?
• Teamwork: Describe a time when you worked collaboratively with a cross-functional team to resolve a technical issue. What was the outcome, and what did you learn from the experience?
• Problem-solving: Describe a complex technical problem you've faced and how you approached it. What steps did you take to diagnose the problem, and what resources did you use to find a solution?

Portfolio Presentation Strategy:

• Hardware & Software Troubleshooting: Highlight examples of hardware and software troubleshooting, demonstrating problem-solving skills and technical expertise
• Help Desk Management: Showcase experience with Help Desk ticket management, highlighting customer support and resolution skills
• Healthcare-specific Software: Include any experience with healthcare-specific software and hardware, including case studies or success stories

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, problem-solving abilities, and cultural fit, with a focus on finding the best candidate for the position.

📌 Application Steps

To apply for this Technical Support Engineer I position:

1. Submit your application through the Paylocity job posting
2. Customize your resume and portfolio to highlight your hardware and software troubleshooting skills, as well as your experience with Help Desk ticket management and healthcare-specific software
3. Prepare for the technical interview by brushing up on your knowledge of common hardware and software issues, as well as troubleshooting techniques and best practices
4. Research Dermatology Solutions Group and the healthcare IT industry to demonstrate your understanding of the unique demands and challenges of the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.