Technical support engineer (HVAC Designer) at Danfoss

📍 Job Overview

Job Title: Technical Support Engineer (HVAC Designer)
Company: Danfoss
Location: Sofia, Bulgaria
Job Type: Hybrid
Category: Technical Support & Design
Date Posted: June 17, 2025
Experience Level: 2-5 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Design HVAC projects using REVIT and AutoCAD, supporting customers and the sales team.
Provide technical support and advice to customers via phone or email.
Collaborate with external sales and project design teams to ensure customer satisfaction.
Review project specifications and product selection for quotes.
Prepare project quotations and address customer pain points.

📝 Enhancement Note: This role combines technical design, customer support, and project management responsibilities, requiring a well-rounded professional with strong technical and communication skills.

💻 Primary Responsibilities

Project Design: Design HVAC projects using REVIT and AutoCAD, ensuring they meet customer requirements and industry standards.
Customer Support: Handle general pre- and post-sales customer queries and claims, providing technical support and advice via phone or email.
Sales Team Collaboration: Collaborate with the external sales team and project design teams to ensure customer satisfaction and address any technical issues or concerns.
Product Selection & Quotation: Review project specifications and select appropriate products for quotes, ensuring accuracy and completeness.
Pain Point Analysis: Gather and analyze customer pain points and improvement areas, reporting them to the Customer Service Center Manager.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to balance multiple projects and customer needs simultaneously.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Electrical or Heating Engineering, or a related field.

Experience: At least 2-5 years of experience in heating systems design, installation, or a similar position.

Required Skills:

Proficiency in REVIT and AutoCAD for HVAC project design.
Strong knowledge of heat supply systems, domestic water supply systems, and heat stations functioning.
Familiarity with the regulatory framework of heating supply and domestic water supply systems.
Intermediate English proficiency, with the ability to understand technical terminology and communicate effectively.
PC literacy, including MS Office, PowerPoint, and SolidWorks.

Preferred Skills:

Previous experience in a similar technical support or design role.
Knowledge of the HVAC industry and its trends.
Familiarity with customer service best practices.

📝 Enhancement Note: While not explicitly stated, experience with customer relationship management (CRM) software and project management tools would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this Role)

💵 Compensation & Benefits

Salary Range: Not specified. According to Glassdoor, the average salary for a Technical Support Engineer in Sofia, Bulgaria, is around 25,000 BGN (approx. 13,500 EUR) per year. This role may offer a competitive salary based on the required experience and skills.

Benefits:

Yearly bonus
Risk insurance
Health insurance
Transportation allowance
Food vouchers
Employee assistance program

Working Hours: Full-time, with a hybrid work arrangement (on-site and remote work).

📝 Enhancement Note: The salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications. Danfoss offers a comprehensive benefits package to attract and retain top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Danfoss is a global leader in sustainable energy solutions, focusing on heating, cooling, and power management. This role is part of the Electrical Heating Division, which focuses on developing and manufacturing energy-efficient heating solutions.

Company Size: Danfoss is a large, multinational corporation with over 40,000 employees worldwide. This role is part of a global team, offering opportunities for international collaboration and growth.

Founded: Danfoss was founded in 1933 by Mads Clausen in Denmark. The company has since grown into a global organization, expanding its presence to over 100 countries.

Team Structure:

The team consists of technical support engineers, designers, and sales representatives, working together to provide customers with tailored HVAC solutions.
The role reports directly to the Customer Service Center Manager, with opportunities for collaboration with other departments, such as sales, marketing, and product development.

Development Methodology:

Danfoss follows a structured project management approach, using tools like REVIT and AutoCAD for design and CRM software for customer relationship management.
The company encourages continuous learning and professional development, offering training opportunities and supporting employees in pursuing relevant certifications.

Company Website: https://www.danfoss.com/

📝 Enhancement Note: Danfoss is committed to sustainability and innovation, providing an excellent environment for professionals seeking to make a positive impact on the world while growing their careers.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: This role is an intermediate-level position, requiring a balance of technical expertise and customer service skills. The ideal candidate will have 2-5 years of experience in HVAC design or a related field, with a strong foundation in relevant software tools and industry knowledge.

Reporting Structure: The role reports directly to the Customer Service Center Manager, with opportunities for collaboration with other departments, such as sales, marketing, and product development.

Technical Impact: The Technical Support Engineer plays a crucial role in ensuring customer satisfaction by providing accurate and timely technical support and design solutions. Their work directly impacts the company's reputation and market position.

Growth Opportunities:

Technical Specialization: As the company offers a wide range of HVAC products and solutions, there are opportunities for the Technical Support Engineer to specialize in specific areas, such as heat pumps, hydronic balancing, or energy management systems.
Team Leadership: With experience and strong performance, the Technical Support Engineer may progress to a team lead or management role, overseeing a team of support engineers and contributing to strategic decision-making.
Product Development: Danfoss encourages employee involvement in product development and innovation. Technical Support Engineers may have the opportunity to contribute to new product development or improvement projects.

📝 Enhancement Note: Danfoss offers a clear career path for Technical Support Engineers, with opportunities for technical specialization, team leadership, and involvement in product development and innovation.

🌐 Work Environment

Office Type: Danfoss Sofia operates in a modern, collaborative office environment, fostering teamwork and knowledge sharing among employees.

Office Location(s): Sofia, Bulgaria

Workspace Context:

The Technical Support Engineer will work in a dedicated workspace within the Danfoss office, equipped with the necessary tools and software for their role.
The office features collaborative spaces, such as meeting rooms and breakout areas, encouraging teamwork and informal discussions.
Danfoss Sofia is located in a convenient area with easy access to public transportation and nearby amenities.

Work Schedule: The role follows a hybrid work arrangement, with a combination of on-site and remote work. The specific work schedule will be discussed during the interview process.

📝 Enhancement Note: Danfoss Sofia offers a modern, collaborative work environment that supports the needs of Technical Support Engineers, fostering teamwork and knowledge sharing among employees.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess the candidate's technical background, communication skills, and cultural fit with Danfoss.
Technical Assessment: A hands-on assessment of the candidate's REVIT and AutoCAD skills, as well as their understanding of HVAC systems and industry best practices.
Behavioral Interview: An in-depth discussion of the candidate's problem-solving skills, customer service experience, and ability to work effectively in a team environment.
Final Interview: A meeting with the hiring manager to discuss the candidate's fit for the role and the team, as well as any remaining questions or concerns.

Portfolio Review Tips: (N/A - Not Applicable for this Role)

Technical Challenge Preparation:

Brush up on REVIT and AutoCAD skills, focusing on HVAC project design and industry best practices.
Familiarize yourself with Danfoss products and solutions, focusing on the Electrical Heating Division's offerings.
Prepare for behavioral interview questions, focusing on problem-solving, customer service, and teamwork scenarios.

ATS Keywords: (N/A - Not Applicable for this Role)

📝 Enhancement Note: Danfoss follows a structured interview process, focusing on the candidate's technical skills, problem-solving abilities, and cultural fit with the company. The interview process is designed to provide a comprehensive assessment of the candidate's suitability for the Technical Support Engineer role.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this Role)

👥 Team Culture & Values

HVAC Design Values:

Customer Focus: Danfoss prioritizes customer satisfaction and strives to understand and meet customer needs, both in terms of technical solutions and customer service.
Innovation: The company encourages continuous learning and improvement, fostering a culture of innovation and creativity.
Sustainability: Danfoss is committed to developing energy-efficient and sustainable HVAC solutions, contributing to a more sustainable future.
Collaboration: Danfoss fosters a collaborative work environment, encouraging teamwork and knowledge sharing among employees.

Collaboration Style:

Cross-Functional Teamwork: Danfoss encourages collaboration between different departments, such as sales, marketing, and product development, to ensure that customer needs are met and that the company remains competitive in the market.
Knowledge Sharing: The company promotes a culture of knowledge sharing, with regular training sessions, workshops, and team meetings to ensure that employees remain up-to-date with the latest industry trends and best practices.
Mentoring and Coaching: Danfoss offers mentoring and coaching opportunities to help employees develop their skills and advance their careers.

📝 Enhancement Note: Danfoss fosters a customer-focused, innovative, and collaborative work environment, with a strong commitment to sustainability and employee development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

HVAC System Complexity: The Technical Support Engineer may face complex HVAC systems, requiring a deep understanding of HVAC principles, industry best practices, and relevant software tools.
Customer Expectations: Customers may have high expectations for technical support and design solutions, requiring the Technical Support Engineer to balance technical expertise with strong communication and customer service skills.
Regulatory Compliance: The role requires a solid understanding of the regulatory framework for heating supply and domestic water supply systems, ensuring that designs and solutions comply with relevant standards and regulations.

Learning & Development Opportunities:

Technical Training: Danfoss offers regular training sessions and workshops to help Technical Support Engineers develop their skills and stay up-to-date with the latest industry trends and best practices.
Conferences and Events: The company encourages employees to attend relevant conferences and events, providing opportunities for professional growth and networking.
Mentoring and Coaching: Danfoss offers mentoring and coaching opportunities to help Technical Support Engineers develop their skills and advance their careers.

📝 Enhancement Note: Danfoss provides Technical Support Engineers with opportunities to overcome technical challenges, meet customer expectations, and continue learning and developing their skills throughout their careers.

💡 Interview Preparation

Technical Questions:

HVAC System Design: Describe your experience with HVAC system design, focusing on REVIT and AutoCAD. Provide examples of complex systems you've designed and any challenges you faced.
Customer Support: Walk us through a time when you had to handle a difficult customer query or claim. How did you approach the situation, and what was the outcome?
Industry Regulations: Explain your understanding of the regulatory framework for heating supply and domestic water supply systems. Provide examples of how you've ensured compliance in your previous roles.

Company & Culture Questions:

Danfoss Values: How do you align with Danfoss' values, particularly in terms of customer focus, innovation, sustainability, and collaboration?
Teamwork: Describe your experience working in a team environment, focusing on your ability to collaborate with different departments and contribute to shared goals.
Adaptability: How do you approach change and new challenges in your work? Provide an example of a time when you had to adapt to a significant change or new situation.

Portfolio Presentation Strategy: (N/A - Not Applicable for this Role)

📝 Enhancement Note: Danfoss' interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit with the company. The interview questions are designed to provide a comprehensive evaluation of the candidate's suitability for the Technical Support Engineer role.

📌 Application Steps

To apply for this Technical Support Engineer (HVAC Designer) position at Danfoss:

Submit your application through the application link provided on the job listing.
Prepare a detailed CV in English, highlighting your relevant experience, skills, and qualifications.
Research Danfoss and the Electrical Heating Division, focusing on their products, solutions, and company culture.
Brush up on your REVIT and AutoCAD skills, focusing on HVAC project design and industry best practices.
Familiarize yourself with Danfoss' interview process and prepare for behavioral interview questions, focusing on problem-solving, customer service, and teamwork scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical support engineer (HVAC Designer)