📍 Job Overview

Job Title: Technical Support Engineer - Gaming
Company: Betsson Group
Location: Malta
Job Type: Full-time
Category: Technical Support Engineer
Date Posted: 2025-07-19
Experience Level: Intermediate (2-5 years)
Remote Status: Hybrid (3 office days per week)

🚀 Role Summary

Key Responsibilities: Provide high-quality 3rd line technical support for the Gaming System to various teams and partners. Participate in regular configurations of the Gaming System and communicate with providers to clarify operational requirements.
Key Technologies: C#, .NET Core, .NET Framework, JS Frameworks, RabbitMQ, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase.
Team Context: Join a passionate, Agile team using Scrum and common sense to assist in development. Collaborate with developers, DevOps, QAs, and other teams across multiple locations.

📝 Enhancement Note: This role focuses on 3rd line technical support, requiring expertise in troubleshooting complex issues and a strong understanding of the Gaming System and underlying business processes.

💻 Primary Responsibilities

Technical Support: Provide high-quality, expert-level support to the Customer Support Team, Central Gaming, and Partners. Troubleshoot and resolve complex issues with the Gaming System.
System Configuration: Participate in regular configurations of the Gaming System, ensuring smooth operation and optimal performance.
Provider Communication: Collaborate with providers to clarify operational requirements and conditions, ensuring seamless integration and smooth user experience.
Learning & Development: Continuously learn and understand the Gaming System and underlying business model/processes to provide effective support and drive system improvements.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively under pressure to resolve complex technical issues promptly.

🎓 Skills & Qualifications

Education: Relevant degree or certification in Computer Science, IT, or a related field. Relevant work experience may be considered in lieu of formal education.

Experience:

Proven expertise in technical support, particularly in 3rd line support roles.
Experience with backend engineering, preferably with C# .NET, microservices, and cloud-based development.
Familiarity with frontend engineering, including HTML, CSS, JavaScript, TypeScript, and micro-frontend architecture.
Experience working with QA Engineers and understanding of manual and automation testing.
Knowledge of Agile and Scrum methodologies.

Required Skills:

Expertise in technical support and troubleshooting complex issues.
Strong backend engineering skills, particularly with C# .NET, microservices, and cloud-based development.
Proficiency in frontend engineering, including HTML, CSS, JavaScript, TypeScript, and micro-frontend architecture.
Experience working with QA Engineers and understanding of manual and automation testing.
Knowledge of Agile and Scrum methodologies.

Preferred Skills:

Experience with containerization, AWS, k8s, MS SQL Server, Redis, or Couchbase.
Familiarity with gaming industry-specific technologies and processes.
Strong communication and stakeholder management skills.

📝 Enhancement Note: While not explicitly stated, experience with gaming industry-specific technologies and processes would be highly beneficial for this role, as it would enable the candidate to hit the ground running and provide more effective support.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong track record of providing high-quality technical support, with a focus on complex issue resolution.
Showcase your problem-solving skills and ability to work effectively under pressure.
Highlight your experience with backend and frontend engineering, as well as your understanding of Agile methodologies.

Technical Documentation:

Provide detailed documentation of your approach to technical support, including your process for troubleshooting complex issues and collaborating with stakeholders.
Include examples of your work in backend and frontend engineering, demonstrating your proficiency with relevant technologies.
Showcase your understanding of Agile methodologies and how you have applied them in previous roles.

📝 Enhancement Note: While not explicitly stated, a well-structured portfolio demonstrating the candidate's technical support skills, backend and frontend engineering proficiency, and Agile methodology understanding would be highly beneficial for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €35,000 and €50,000 per year, based on industry standards for technical support engineers with 2-5 years of experience in the gaming industry in Malta.

Benefits:

Flexibility through a hybrid work model (3 days in the office, 2 days from home).
Gym subsidies.
Private health and accident insurance.
On-site yoga.
Regular after-work events.
Quarterly team-building budgets.
Snacks, breakfast, and a social culture.

Working Hours: The standard working week is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The provided salary range is an estimate based on industry standards for technical support engineers with 2-5 years of experience in the gaming industry in Malta. Actual salary may vary depending on the candidate's skills, experience, and the company's internal salary structure.

🎯 Team & Company Context

Company Culture:

Industry: Online gaming and gambling.
Company Size: Medium to large (25+ online brands, hundreds of thousands of users).
Founded: 2001.
Team Structure: The Gaming Area within Product Development focuses on online casino Game Play and Game Discovery. The team is Agile, using Scrum and common sense to assist in development.
Development Methodology: The team uses Agile methodologies, with a focus on Scrum, to drive development and ensure high-quality products.

Company Website: Betsson Group

📝 Enhancement Note: The company culture at Betsson Group values innovation, accountability, and growth. The Gaming Area within Product Development is passionate about offering the best gaming products in the industry and an exciting user experience.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate (2-5 years of experience) Technical Support Engineer.

Reporting Structure: This role reports to the Gaming Manager within the Product Development department.

Technical Impact: The Technical Support Engineer will play a crucial role in maintaining the high quality and performance of the Gaming System, ensuring smooth operation and optimal user experience.

Growth Opportunities:

Technical Growth: Develop expertise in the Gaming System and underlying business processes, driving system improvements and enhancing user experience.
Leadership Growth: Demonstrate strong stakeholder management skills and take on a leadership role within the team, mentoring junior team members and driving team-wide initiatives.
Career Progression: Proactively seek out new challenges and opportunities within the company, such as moving into a more senior technical role or exploring other areas of the business.

📝 Enhancement Note: While not explicitly stated, there are opportunities for career progression within Betsson Group, with a focus on technical growth, leadership development, and exploring new challenges and roles within the company.

🌐 Work Environment

Office Type: Hybrid (3 office days per week, 2 remote days per week).

Office Location(s): The main office is located in Malta, with the possibility of working remotely for up to 2 days per week.

Workspace Context:

Collaborative web development environment, with a focus on cross-functional team interaction and collaboration.
Access to development tools, multiple monitors, and testing devices to ensure optimal performance and user experience.
Flexible working hours, with the ability to work from home for up to 2 days per week.

Work Schedule: The standard working week is 40 hours, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The hybrid work environment at Betsson Group offers flexibility and a balance between collaborative in-office work and remote work, allowing employees to optimize their productivity and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your technical support skills and problem-solving abilities through a series of hands-on exercises and case studies.
Behavioral Interview: Discuss your approach to technical support, stakeholder management, and collaboration with the hiring manager and other team members.
Final Evaluation: Present your portfolio and discuss your career goals, motivations, and fit with the Betsson Group culture.

Portfolio Review Tips:

Highlight your problem-solving skills and ability to work effectively under pressure.
Showcase your experience with backend and frontend engineering, as well as your understanding of Agile methodologies.
Include examples of your work in technical support, demonstrating your proficiency with relevant technologies and your ability to resolve complex issues.

Technical Challenge Preparation:

Brush up on your technical support skills and familiarize yourself with the Gaming System and underlying business processes.
Prepare for hands-on exercises and case studies, focusing on your ability to troubleshoot complex issues and provide effective solutions.
Research the Betsson Group culture and values, and be prepared to discuss how your skills and experience align with the company's mission and goals.

ATS Keywords: (Organized by category)

Programming Languages: C#, .NET, JavaScript, TypeScript, HTML, CSS
Web Frameworks: Microservices, Cloud-based development
Server Technologies: AWS, k8s, MS SQL Server, Redis, Couchbase
Databases: MS SQL Server, Redis, Couchbase
Tools: RabbitMQ, Kafka, Docker
Methodologies: Agile, Scrum
Soft Skills: Problem-solving, stakeholder management, collaboration
Industry Terms: Gaming, Technical Support, 3rd line support, Gaming System, Providers, Operational Requirements

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical support skills, problem-solving abilities, and cultural fit with the Betsson Group. Preparation should focus on demonstrating expertise in technical support, backend and frontend engineering, and Agile methodologies, as well as understanding the Gaming System and underlying business processes.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

HTML, CSS, JavaScript, TypeScript, Micro-frontend Architecture

Backend & Server Technologies:

C#, .NET, Microservices, Cloud-based development, AWS, k8s, MS SQL Server, Redis, Couchbase

Development & DevOps Tools:

RabbitMQ, Kafka, Docker

📝 Enhancement Note: While not explicitly stated, experience with the specific technologies used in the Gaming System and underlying business processes would be highly beneficial for this role, as it would enable the candidate to provide more effective support and drive system improvements.

👥 Team Culture & Values

Web Development Values:

User Experience: Focus on providing the best gaming products in the industry and an exciting user experience for all users.
Performance Optimization: Ensure the Gaming System operates at peak performance, with minimal downtime and optimal user experience.
Code Quality: Maintain high coding standards and best practices to ensure the long-term sustainability and scalability of the Gaming System.
Collaboration: Work effectively with cross-functional teams, including developers, designers, and stakeholders, to drive system improvements and enhance user experience.

Collaboration Style:

Cross-functional Integration: Collaborate closely with developers, designers, and stakeholders to ensure the Gaming System meets user needs and business objectives.
Code Review Culture: Participate in regular code reviews to maintain high coding standards and best practices.
Knowledge Sharing: Share your expertise and experience with other team members to drive continuous learning and improvement.

📝 Enhancement Note: The web development culture at Betsson Group values collaboration, knowledge sharing, and continuous learning. The team works closely together to drive system improvements and enhance user experience, with a focus on providing the best gaming products in the industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Issue Resolution: Troubleshoot and resolve complex issues with the Gaming System, often under tight deadlines and high pressure.
System Configuration: Participate in regular configurations of the Gaming System, ensuring optimal performance and minimal downtime.
Provider Communication: Collaborate with providers to clarify operational requirements and conditions, ensuring seamless integration and smooth user experience.

Learning & Development Opportunities:

Technical Skill Development: Develop expertise in the Gaming System and underlying business processes, driving system improvements and enhancing user experience.
Emerging Technologies: Stay up-to-date with emerging technologies in the gaming industry, and explore opportunities to incorporate them into the Gaming System.
Leadership Development: Take on a leadership role within the team, mentoring junior team members and driving team-wide initiatives.

📝 Enhancement Note: While not explicitly stated, there are opportunities for technical skill development, emerging technology exploration, and leadership development within the Betsson Group. The company values continuous learning and improvement, and encourages employees to proactively seek out new challenges and growth opportunities.

💡 Interview Preparation

Technical Questions:

Technical Support: Describe your approach to technical support, with a focus on complex issue resolution and stakeholder management.
System Configuration: Explain your process for participating in regular configurations of the Gaming System, ensuring optimal performance and minimal downtime.
Provider Communication: Discuss your experience collaborating with providers to clarify operational requirements and conditions, ensuring seamless integration and smooth user experience.

Company & Culture Questions:

Betsson Group Culture: Research the Betsson Group culture and values, and be prepared to discuss how your skills and experience align with the company's mission and goals.
Agile Methodologies: Demonstrate your understanding of Agile methodologies, with a focus on Scrum, and how you have applied them in previous roles.
User Experience Impact: Explain how your work in technical support has impacted user experience and driven system improvements.

Portfolio Presentation Strategy:

Problem-Solving Demonstration: Highlight your problem-solving skills and ability to work effectively under pressure, with a focus on complex issue resolution.
Technical Support Examples: Include examples of your work in technical support, demonstrating your proficiency with relevant technologies and your ability to resolve complex issues.
Agile Methodologies Demonstration: Showcase your understanding of Agile methodologies, with a focus on Scrum, and how you have applied them in previous roles.

📝 Enhancement Note: The interview preparation for this role focuses on assessing the candidate's technical support skills, problem-solving abilities, and cultural fit with the Betsson Group. Preparation should focus on demonstrating expertise in technical support, backend and frontend engineering, and Agile methodologies, as well as understanding the Gaming System and underlying business processes.

📌 Application Steps

To apply for this Technical Support Engineer - Gaming position:

Customize Your Portfolio: Tailor your portfolio to highlight your problem-solving skills, backend and frontend engineering proficiency, and understanding of Agile methodologies. Include examples of your work in technical support, demonstrating your ability to resolve complex issues and drive system improvements.
Optimize Your Resume: Highlight your relevant skills and experience, with a focus on technical support, backend and frontend engineering, and Agile methodologies. Include any relevant industry-specific keywords to optimize your resume for ATS systems.
Prepare for Technical Interview: Brush up on your technical support skills and familiarize yourself with the Gaming System and underlying business processes. Prepare for hands-on exercises and case studies, focusing on your ability to troubleshoot complex issues and provide effective solutions.
Research the Company: Familiarize yourself with the Betsson Group culture and values, and be prepared to discuss how your skills and experience align with the company's mission and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - Gaming