📍 Job Overview

Job Title: Technical Support Engineer - EMEA
Company: Sigma Computing
Location: London, City of, United Kingdom
Job Type: On-site
Category: Technical Support
Date Posted: 2025-06-21
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (London office)

🚀 Role Summary

Key Responsibilities: Provide technical support to customers, collaborate with cross-functional teams to diagnose and resolve complex issues, and drive solutions to improve the Sigma platform and support operations.
Key Skills: SQL proficiency, data modeling, communication, collaboration, and issue resolution.
Key Technologies: SQL, cloud services (GCP, AWS), business intelligence tools (Snowflake, Redshift, BigQuery).

💻 Primary Responsibilities

Customer Support: Work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Process Improvement: Develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaboration: Collaborate with cross-functional groups, including backend, frontend, devops, design, product, and go-to-market teams, to create a first-class experience for users of the Sigma product.
Documentation: Document common issue patterns, build tooling for diagnosing issues, and contribute to the continuous improvement of support operations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 2-5 years of experience supporting enterprise products for data analytics. Startup experience is highly desirable.

Required Skills:

Industry experience supporting enterprise products for data analytics.
Strong SQL proficiency, including SQL queries, JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries.
SQL query performance troubleshooting and plan generation understanding.
Proficient in data modeling concepts and ability to chart data into logical visualizations.
Excellent verbal and written communication skills.
Strong collaboration skills and ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Desire to be a great teammate and have fun at work.

Preferred Skills:

Experience supporting a cloud service in production.
Knowledge of Snowflake, Redshift, BigQuery, GCP, or AWS.
Startup experience.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: £50,000 - £70,000 per annum (based on regional market rates and experience level)

Benefits:

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch program
Dog-friendly office

🎯 Team & Company Context

Company Culture:

Industry: Cloud analytics and business intelligence software.
Company Size: Medium (201-500 employees)
Founded: 2017
Team Structure: The Technical Support Engineering team is part of the broader Customer Success organization, collaborating with Product, Engineering, and Go-to-Market teams.
Development Methodology: Agile/Scrum methodologies, with a focus on continuous improvement and customer-centric development.

Company Website: sigmacomputing.com

📝 Enhancement Note: Sigma Computing is an equal opportunity employer, committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer, responsible for providing technical support to customers, collaborating with cross-functional teams, and driving solutions to improve the Sigma platform and support operations.

Reporting Structure: The Technical Support Engineer reports to the Manager, Technical Support Engineering.

Technical Impact: Technical Support Engineers at Sigma have a significant impact on customer satisfaction, platform performance, and the continuous improvement of support operations.

Growth Opportunities:

Career Progression: Proven Technical Support Engineers may advance to Senior Technical Support Engineer or move into technical leadership roles within the Customer Success organization.
Skill Development: Technical Support Engineers at Sigma have the opportunity to develop their skills in SQL, cloud services, and business intelligence tools, as well as honing their communication and collaboration skills.
Technical Leadership: High-performing Technical Support Engineers may have the opportunity to mentor junior team members, contribute to the development of best practices, and influence the direction of support operations.

🌐 Work Environment

Office Type: On-site, with a dog-friendly office environment.

Office Location(s): Sigma Computing's London office is located in the City of London, with easy access to public transportation.

Workspace Context:

The Technical Support Engineering team works in an open-plan office, fostering collaboration and communication.
Sigma provides modern hardware and software tools to support the team's work.
The office environment encourages a healthy work-life balance, with flexible working hours and a generous time off policy.

Work Schedule: Full-time, with standard working hours Monday through Friday, 9:00 AM to 5:30 PM BST. Flexible working hours may be available.

📝 Enhancement Note: Sigma Computing's London office is an in-office work environment, with no remote work options available.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess communication skills and cultural fit.
Technical Assessment: A hands-on, live coding challenge focused on SQL queries, performance troubleshooting, and issue resolution.
Behavioral Interview: A structured interview to assess problem-solving skills, collaboration, and customer focus.
Final Interview: A meeting with the hiring manager to discuss the role, team dynamics, and next steps.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation:

Brush up on SQL queries, JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries.
Familiarize yourself with SQL query performance troubleshooting and plan generation.
Practice problem-solving and communication skills to effectively explain technical concepts to non-technical stakeholders.

ATS Keywords: SQL, data analytics, business intelligence, technical support, cloud services, GCP, AWS, Snowflake, Redshift, BigQuery, customer service, collaboration, issue resolution, problem-solving, communication.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

Snowflake
Redshift
BigQuery

Cloud Services:

GCP (Google Cloud Platform)
AWS (Amazon Web Services)

SQL Tools:

SQL Server Management Studio (SSMS)
MySQL Workbench
DBeaver

Collaboration Tools:

Slack
Microsoft Teams
Google Workspace (Gmail, Google Drive, Google Docs)

📝 Enhancement Note: Sigma Computing's technology stack is subject to change and evolve as the company grows and expands its offerings.

👥 Team Culture & Values

Sigma Computing Values:

Customer Focus: Put customers first in all decisions and actions.
Integrity: Act with honesty and transparency in all interactions.
Collaboration: Work together to achieve common goals and drive success.
Innovation: Embrace change and continuously improve our products and processes.
Fun: Enjoy the journey and celebrate our successes together.

Collaboration Style:

Sigma Computing fosters a collaborative work environment, with open communication and regular team meetings.
Cross-functional teams work together to drive solutions and improve the Sigma platform and support operations.
Sigma values a culture of learning and continuous improvement, with regular training and development opportunities.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex technical issues for customers with diverse data analytics needs and environments.
Optimizing SQL queries and improving database performance for large datasets.
Collaborating with cross-functional teams to drive solutions and enhance the Sigma platform.

Learning & Development Opportunities:

Developing expertise in SQL, cloud services, and business intelligence tools.
Gaining experience in customer support and issue resolution.
Building skills in communication, collaboration, and problem-solving.
Expanding knowledge of data analytics, data modeling, and data visualization.

📝 Enhancement Note: Sigma Computing offers a dynamic and challenging work environment, with ample opportunities for growth and development.

💡 Interview Preparation

Technical Questions:

SQL Proficiency: Explain the difference between a CTE (Common Table Expression) and a View. Provide an example of each and discuss their use cases.
Performance Troubleshooting: Describe a complex SQL query performance issue you've encountered and how you resolved it. What tools did you use to diagnose the problem?
Problem-Solving: Walk us through your approach to diagnosing and resolving a complex technical issue for a customer. How do you ensure you understand the root cause and provide an effective solution?

Company & Culture Questions:

Customer Focus: How do you ensure you understand the customer's needs and provide a solution that meets their requirements?
Collaboration: Describe a time when you worked with a cross-functional team to drive a solution. How did you ensure effective communication and coordination?
Continuous Improvement: How do you approach identifying areas for improvement in support operations and driving solutions to enhance the customer experience?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Sigma Computing values problem-solving skills, customer focus, and collaboration in its interview process. Be prepared to discuss specific examples and walk through your thought processes.

📌 Application Steps

To apply for this Technical Support Engineer position at Sigma Computing:

Submit your application through the application link provided on the job posting.
Prepare for the phone screen by reviewing the job description and practicing your communication skills.
Brush up on your SQL skills and familiarize yourself with the required technologies for the technical assessment.
Research Sigma Computing's products, services, and company culture to demonstrate your understanding and enthusiasm for the role.
Prepare for the behavioral interview by reflecting on your problem-solving skills, collaboration experiences, and customer focus examples.
Review the final interview tips and be ready to discuss the role, team dynamics, and next steps with the hiring manager.

📝 Enhancement Note: Sigma Computing receives a high volume of applications, so ensure your application stands out by tailoring your resume and cover letter to the role and demonstrating your relevant skills and experiences.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to the Technical Support Engineer role, focusing on SQL proficiency, data analytics, and customer support.
Include relevant SQL queries, performance troubleshooting, and issue resolution techniques.
Emphasize customer focus, collaboration, and problem-solving skills.
Address the unique challenges and growth opportunities specific to the Technical Support Engineer role at Sigma Computing.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about the Technical Support Engineer role, with clear reasoning based on web technology industry standards and available information.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web technology and Technical Support Engineer-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and Technical Support Engineer role requirements.

Industry Expertise:

Include specific SQL queries, performance troubleshooting techniques, and issue resolution strategies relevant to the Technical Support Engineer role.
Address Technical Support Engineer career progression paths and technical leadership opportunities at Sigma Computing.
Provide tactical advice for Technical Support Engineer portfolio development, live demonstrations, and project case studies.
Include Technical Support Engineer-specific interview preparation and coding challenge guidance.
Emphasize customer focus, collaboration, and problem-solving skills in the context of the Technical Support Engineer role.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use web technology and Technical Support Engineer industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to Technical Support Engineers.
Provide actionable insights that give Technical Support Engineer candidates a competitive advantage.
Focus on Technical Support Engineer team culture, cross-functional collaboration, and customer impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize SQL proficiency, data analytics, and customer support in the context of the Technical Support Engineer role.
Include specific portfolio requirements tailored to the Technical Support Engineer discipline and role level.
Address browser compatibility, accessibility standards, and user experience design principles in the context of Technical Support Engineer portfolio development.
Focus on problem-solving methods, performance optimization, and scalable architecture in the context of Technical Support Engineer role responsibilities.
Include technical presentation skills and stakeholder communication for Technical Support Engineer projects.

Avoid:

Generic business jargon not relevant to the Technical Support Engineer role.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific Technical Support Engineer role.
Marketing language unrelated to Technical Support Engineer roles, customer support, or issue resolution.

Generate comprehensive, web technology-focused content that serves as a valuable resource for Technical Support Engineer candidates seeking their next opportunity and preparing for technical interviews in the web technology industry.

Technical Support Engineer - EMEA