Technical Support Engineer - Azure Kubernetes at Microsoft

📍 Job Overview

Job Title: Technical Support Engineer - Azure Kubernetes
Company: Microsoft
Location: Sydney, New South Wales, Australia
Job Type: Full-Time
Category: Technical Support & Customer Success
Date Posted: June 24, 2025

🚀 Role Summary

📝 Enhancement Note: This role focuses on delivering exceptional customer support for Azure Kubernetes Services (AKS), empowering customers to achieve more with Microsoft's cloud platform.
Own, troubleshoot, and resolve complex customer technical issues related to AKS and Kubernetes.
Collaborate with cross-functional teams to drive customer success and improve Microsoft's products and services.
Leverage AI technology and problem-solving skills to prevent future issues and enhance customer experience.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around technical support, customer success, and continuous learning.
Customer Support: Provide timely and effective resolution to customer issues via phone, email, and support ticket systems.
Troubleshooting: Diagnose and resolve complex technical problems related to AKS, Kubernetes, and associated services.
Collaboration: Work closely with other Microsoft teams, partners, and customers to understand and address their needs.
Learning & Development: Stay updated with the latest Azure and Kubernetes technologies, best practices, and industry trends to continuously improve your technical skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Experience: Proven experience in technical support, customer success, or a related role, with a strong focus on Kubernetes and Azure.

Required Skills:

Proven experience with Kubernetes and AKS.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration skills.
Proficiency in using support ticket systems and customer relationship management (CRM) tools.
Familiarity with AI technology and its application in customer support.

Preferred Skills:

Experience with containerization and orchestration tools (e.g., Docker, Helm).
Knowledge of CI/CD pipelines and DevOps practices.
Familiarity with Azure portal and Azure services.
Experience with customer success methodologies and metrics.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not required. However, demonstrating relevant technical projects or certifications can strengthen your application.

Technical Documentation: Prepare a document outlining your experience with Kubernetes, AKS, and related technologies, highlighting your problem-solving skills and customer support achievements.

💵 Compensation & Benefits

Salary Range: AU$90,000 - AU$120,000 per annum (Based on market research and industry standards for senior technical support roles in Sydney)

Benefits:

Comprehensive health insurance and wellness programs.
Retirement savings plan with company matching.
Generous time off and leave policies.
Employee stock purchase plan.
Learning and development opportunities, including Microsoft certifications and online courses.
Employee discounts on Microsoft products and services.

Working Hours: Full-time position with standard business hours, including on-call rotations for 24/7 customer support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on software development, cloud computing, and AI.

Company Size: Large (Over 180,000 employees worldwide)

Founded: 1975, with a rich history in shaping the tech industry.

Team Structure:

The Customer Experience & Success (CE&S) organization is responsible for driving customer satisfaction and success across Microsoft's products and services.
The Customer Service & Support (CSS) team focuses on delivering seamless support experiences through AI-powered solutions.
The team consists of various roles, including technical support engineers, customer success managers, and support specialists.

Development Methodology:

Microsoft follows Agile methodologies, focusing on continuous improvement and customer feedback.
The company encourages a growth mindset, innovation, and collaboration across teams.

Company Website: https://www.microsoft.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the technical support and customer success domain. It offers opportunities for career growth in customer success management, technical leadership, or specialized technical roles.

Reporting Structure: The role reports directly to the Support Manager, with close collaboration with other support teams, engineering teams, and customer success managers.

Technical Impact: The Technical Support Engineer plays a crucial role in ensuring customer satisfaction and driving product improvement by providing valuable insights into customer issues and feedback.

Growth Opportunities:

Customer Success Management: Transition into a customer success management role, focusing on strategic customer relationships and account growth.
Technical Leadership: Develop your technical expertise and leadership skills to become a technical lead or architect within the support organization.
Specialized Technical Roles: Pursue specialized technical roles within Microsoft, such as Azure support engineer or AI support specialist.

🌐 Work Environment

Office Type: Microsoft's Sydney office is a modern, collaborative workspace designed to foster innovation and productivity.

Office Location(s): 1 Epping Road, North Ryde, NSW 2113, Australia

Workspace Context:

The workspace offers multiple monitors, collaboration tools, and access to relevant technical resources to support your work.
The environment encourages cross-functional team interaction and knowledge sharing.
Microsoft provides flexible work arrangements, allowing employees to work from home up to 100% of the time.

Work Schedule: Standard business hours with on-call rotations for 24/7 customer support.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief conversation to assess your communication skills, customer focus, and technical knowledge.
Technical Assessment: A hands-on exercise or case study to evaluate your problem-solving skills and understanding of Kubernetes and AKS.
Behavioral Interview: A discussion focused on your customer support experience, collaboration skills, and cultural fit.
Final Interview: A meeting with the hiring manager to discuss your career goals, expectations, and next steps.

Portfolio Review Tips: As this role does not require a portfolio, focus on preparing for the technical assessment and interviews by brushing up on your Kubernetes and AKS knowledge.

Technical Challenge Preparation:

Familiarize yourself with the latest AKS features and best practices.
Practice troubleshooting common AKS issues and documenting your solutions.
Prepare for behavioral interview questions by reflecting on your customer support experience and achievements.

ATS Keywords: (Organized by category)

Technical Skills: Kubernetes, AKS, Azure, Troubleshooting, Problem Solving, AI Technology, Customer Support, CRM, Support Ticket Systems.
Soft Skills: Communication, Collaboration, Customer Focus, Adaptability, Learning Agility.
Industry Terms: Customer Experience & Success, Customer Service & Support, Technical Support Engineer, Cloud Computing, AI.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on technical support rather than web development, the technology stack is primarily centered around Azure and Kubernetes.

Azure & Kubernetes Technologies:

Azure Kubernetes Service (AKS)
Kubernetes (k8s) core concepts (e.g., pods, services, deployments, ingress)
Containerization (e.g., Docker)
Orchestration (e.g., Helm)
CI/CD pipelines (e.g., Azure DevOps, GitHub Actions)
Azure portal and Azure services (e.g., Azure Monitor, Azure Log Analytics)

Support & Collaboration Tools:

Support ticket systems (e.g., Azure Service Desk, Dynamics 365 Customer Service)
Customer relationship management (CRM) tools (e.g., Dynamics 365)
Collaboration platforms (e.g., Microsoft Teams, SharePoint)

👥 Team Culture & Values

Microsoft Values:

Customer Obsessed: We put customers first, understanding their needs, and driving solutions that meet those needs.
One Microsoft: We work together, break down silos, and align our efforts to drive impact for customers and the company.
Growth Mindset: We embrace a growth mindset, learning from our mistakes, and continuously improving.
Inclusive: We foster an inclusive culture where everyone can do their best work.
One Microsoft: We work together, break down silos, and align our efforts to drive impact for customers and the company.

Collaboration Style:

Cross-functional Collaboration: Microsoft encourages collaboration across teams, disciplines, and locations to drive innovation and customer success.
Knowledge Sharing: The company fosters a culture of learning and knowledge sharing, with regular training, workshops, and mentoring opportunities.
Customer-centric: Microsoft is focused on understanding and addressing customer needs, with a customer-centric approach to problem-solving and decision-making.

⚡ Challenges & Growth Opportunities

Technical Challenges:

AKS Troubleshooting: Develop your skills in diagnosing and resolving complex AKS issues, from networking and storage problems to application-level challenges.
Customer Education: Stay updated with the latest AKS features and best practices, and effectively communicate these to customers.
AI Integration: Explore how AI can enhance customer support and troubleshooting processes within AKS.

Learning & Development Opportunities:

Azure Certifications: Pursue Microsoft Certified: Azure Administrator Associate or Azure Developer Associate certifications to deepen your Azure and cloud expertise.
Kubernetes Certifications: Consider obtaining Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD) certifications to enhance your Kubernetes skills.
Conferences & Events: Attend industry conferences and events, such as Microsoft Ignite or KubeCon, to learn from experts, network with peers, and stay up-to-date with the latest trends and best practices.

💡 Interview Preparation

Technical Questions:

AKS & Kubernetes: Prepare for questions on AKS and Kubernetes core concepts, such as deployments, services, and ingress. Be ready to discuss AKS-specific features and best practices.
Troubleshooting: Brush up on your troubleshooting skills and be prepared to walk through your approach to diagnosing and resolving complex technical issues.
AI Technology: Familiarize yourself with AI's application in customer support and be ready to discuss how you've leveraged AI in your previous roles.

Company & Culture Questions:

Customer-centricity: Prepare for questions that assess your understanding of Microsoft's customer-centric approach and your ability to put customers first in your support strategies.
Collaboration: Be ready to discuss your experience working with cross-functional teams and how you've driven collaboration and knowledge sharing in previous roles.
Growth Mindset: Demonstrate your commitment to continuous learning and improvement by discussing your approach to feedback, mistakes, and personal development.

Portfolio Presentation Strategy: As this role does not require a portfolio, focus on preparing for the technical assessment and interviews by brushing up on your Kubernetes and AKS knowledge.

📌 Application Steps

To apply for this Technical Support Engineer - Azure Kubernetes position:

Submit your application through the Microsoft careers portal.
Customize your resume to highlight your technical support experience, Kubernetes and AKS proficiency, and customer success achievements.
Prepare for the technical assessment and interviews by brushing up on your Kubernetes and AKS knowledge, and practicing common troubleshooting scenarios.
Research Microsoft's customer-centric approach, company culture, and values to demonstrate your cultural fit and alignment with the organization's mission.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Microsoft before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support & Success Focus:

Tailor every section specifically to technical support and customer success roles within Microsoft.
Include customer-centric approaches, AI technology integration, and collaboration with cross-functional teams.
Emphasize troubleshooting skills, problem-solving methodologies, and customer success strategies.
Address Azure and Kubernetes technologies, support ticket systems, and CRM tools relevant to the role.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information.
Only include Enhancement Notes when making significant inferences about the role, company, or industry.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and success-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and role complexity.

Industry Expertise:

Include specific Azure and Kubernetes technologies, support tools, and customer success methodologies relevant to the role.
Address career progression paths within Microsoft's technical support and customer success organizations.
Provide tactical advice for technical assessments, interviews, and portfolio preparation (if applicable).
Emphasize Microsoft's company culture, values, and customer-centric approach to customer support.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and success industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to technical support and customer success professionals.
Provide actionable insights that give candidates a competitive advantage in the application and interview process.
Focus on Microsoft's company culture, team dynamics, and cross-functional collaboration within the technical support organization.

Customer Support & Success Emphasis:

Emphasize customer-centric approaches, AI technology integration, and collaboration with cross-functional teams.
Include troubleshooting skills, problem-solving methodologies, and customer success strategies.
Address Azure and Kubernetes technologies, support ticket systems, and CRM tools relevant to the role.
Focus on preparing for technical assessments, interviews, and portfolio presentation (if applicable) for customer support and success roles.

Avoid:

Generic business jargon not relevant to technical support or customer success roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific technical support or customer success role.
Marketing language unrelated to customer support, success, or Microsoft's products and services.

Technical Support Engineer - Azure Kubernetes