📍 Job Overview

Job Title: Technical Support Engineer - Azure Identity
Company: Microsoft
Location: Multiple Locations, Japan
Job Type: Full-Time
Category: Technical Support Engineer
Date Posted: July 14, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Provide technical support for Azure Identity and related authentication systems, understand customer issues deeply, and proactively propose solutions.
Key Skills: Technical Support, Azure Identity, Microsoft Entra ID, Active Directory, Cloud Services, Problem Solving, Customer Service, Proactive Communication, Technical Knowledge, Global Support, Collaboration, Learning, Passion for Technology, Customer Satisfaction, Technical Exploration.

💻 Primary Responsibilities

Technical Support: Provide expert technical support for Azure Identity and related authentication systems, including Microsoft Entra ID (Azure Active Directory) and on-premises Active Directory.
Customer Understanding: Deeply understand customer issues and proactively propose solutions to ensure customer satisfaction.
Global Support: Collaborate with a global team to support customers worldwide, utilizing language skills to provide excellent customer service.
Continuous Learning: Stay up-to-date with the latest developments in cloud authentication infrastructure and continuously expand technical knowledge.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 2-5 years of experience in technical support, customer service, or a related role. Experience with Azure, Microsoft Entra ID, or Active Directory is preferred.

Required Skills:

Strong technical knowledge of Azure Identity and related authentication systems.
Excellent problem-solving skills and the ability to understand customer issues deeply.
Strong communication skills in Japanese and English (written and verbal).
Ability to work in a global team and collaborate with colleagues worldwide.
Passion for customer satisfaction and a desire to continuously learn and improve.

Preferred Skills:

Experience with PowerShell and GitHub.
Familiarity with Microsoft's cloud services and products.
Knowledge of other programming languages and scripting.
Experience with customer support tools and ticketing systems.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing previous technical support or customer service projects.
Case studies demonstrating problem-solving skills and customer satisfaction.
Examples of proactive communication and collaboration with global teams.

Technical Documentation:

Documentation of technical support processes and best practices.
Evidence of continuous learning and skill development in cloud authentication infrastructure.
Examples of code samples and scripts used to resolve technical issues.

💵 Compensation & Benefits

Salary Range: ¥6,000,000 - ¥8,500,000 per year (based on experience and location). This range is an estimate based on market research and may vary depending on the specific location and cost of living.

Benefits:

Competitive benefits package, including health insurance and retirement plans.
Generous vacation and leave policies.
Employee stock purchase plan.
Opportunities for professional development and career growth.

Working Hours: Full-time position with a standard workweek of 40 hours. Flexible working hours may be available depending on the role and team.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Company Size: Large (over 100,000 employees) Founded: 1975

Team Structure:

The Azure Identity Support team is part of Microsoft's global customer support organization.
The team consists of technical support engineers, team leads, and managers.
The team collaborates with other Microsoft teams, including product development and engineering, to ensure customer satisfaction and improve Microsoft's cloud services.

Development Methodology:

The team follows Agile methodologies, utilizing Scrum for project management and continuous improvement.
Technical support processes are regularly reviewed and updated to ensure efficiency and effectiveness.
Collaboration tools, such as Microsoft Teams and SharePoint, are used to facilitate communication and knowledge sharing.

Company Website: Microsoft Japan

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (2-5 years) technical support engineer role with opportunities for growth and development.

Reporting Structure: The technical support engineer reports to a team lead or manager within the Azure Identity Support team.

Technical Impact: The role involves providing technical support for Azure Identity and related authentication systems, ensuring customer satisfaction, and contributing to the improvement of Microsoft's cloud services.

Growth Opportunities:

Technical Specialization: Develop expertise in specific areas of Azure Identity or related authentication systems.
Team Leadership: Transition into a team lead or management role, overseeing the work of other technical support engineers.
Product Development: Contribute to the development of new features and improvements for Azure Identity and related authentication systems.

🌐 Work Environment

Office Type: Multiple locations in Japan, with remote work options available.

Office Location(s): Multiple locations in Japan, including Tokyo, Osaka, and other major cities.

Workspace Context:

Collaborative Workspace: The team works in a collaborative environment, utilizing shared offices and virtual collaboration tools.
Technical Infrastructure: The team has access to the latest tools and technologies required to provide technical support for Azure Identity and related authentication systems.
Global Team Interaction: The team interacts with global colleagues and customers, providing opportunities for cultural exchange and learning.

Work Schedule: Full-time position with a standard workweek of 40 hours. Flexible working hours may be available depending on the role and team.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills and cultural fit.
Technical Assessment: A hands-on assessment of technical skills and problem-solving abilities, focusing on Azure Identity and related authentication systems.
Behavioral Interview: An in-depth discussion of problem-solving skills, customer service experience, and cultural fit.
Final Interview: A meeting with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight previous technical support or customer service projects that demonstrate problem-solving skills and customer satisfaction.
Include case studies that showcase proactive communication and collaboration with global teams.
Provide examples of technical documentation and code samples that demonstrate a strong understanding of Azure Identity and related authentication systems.

Technical Challenge Preparation:

Brush up on Azure Identity and related authentication systems, including Microsoft Entra ID and Active Directory.
Familiarize yourself with Microsoft's cloud services and products.
Prepare for problem-solving scenarios and be ready to discuss your approach to customer support and satisfaction.

ATS Keywords:

Programming Languages: PowerShell, JavaScript, Python, C#, .NET
Web Frameworks: Not applicable (technical support role)
Server Technologies: Azure, Microsoft Entra ID, Active Directory, Windows Server
Databases: Azure Active Directory, Azure SQL Database, Azure Cosmos DB
Tools: Microsoft Teams, SharePoint, Power BI, Azure Portal
Methodologies: Agile, Scrum, Customer Service, Technical Support
Soft Skills: Problem Solving, Communication, Collaboration, Teamwork, Customer Service
Industry Terms: Azure Identity, Microsoft Entra ID, Active Directory, Cloud Services, Authentication, Authorization, Technical Support

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (technical support role)

Backend & Server Technologies:

Azure: Azure Active Directory, Azure SQL Database, Azure Cosmos DB, Azure Portal
Microsoft Entra ID: Microsoft Entra ID (Azure Active Directory), Microsoft Identity Platform
Active Directory: Active Directory Domain Services, Active Directory Lightweight Directory Services

Development & DevOps Tools:

Collaboration Tools: Microsoft Teams, SharePoint, Power BI
Support Tools: Azure Support, Microsoft Support, Customer Service Tools

👥 Team Culture & Values

Web Development Values:

Customer Satisfaction: Focus on understanding and addressing customer needs and expectations.
Proactive Communication: Anticipate customer issues and proactively propose solutions to ensure satisfaction.
Continuous Learning: Stay up-to-date with the latest developments in cloud authentication infrastructure and continuously expand technical knowledge.
Global Collaboration: Work effectively with global teams to provide excellent customer service.

Collaboration Style:

Cross-Functional Collaboration: Work closely with other Microsoft teams, including product development and engineering, to ensure customer satisfaction and improve Microsoft's cloud services.
Knowledge Sharing: Collaborate with colleagues to share technical expertise and best practices.
Mentoring and Coaching: Provide guidance and support to less experienced team members and new hires.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Authentication Challenges: Troubleshoot authentication issues and provide solutions for customers utilizing Azure Identity and related authentication systems.
Global Support: Provide technical support to customers worldwide, utilizing language skills and cultural understanding to ensure customer satisfaction.
Emerging Technologies: Stay up-to-date with the latest developments in cloud authentication infrastructure and adapt to new technologies and tools.

Learning & Development Opportunities:

Technical Training: Attend Microsoft training sessions and workshops to expand technical knowledge and skills.
Conferences and Events: Participate in industry conferences and events to learn from experts and network with peers.
Mentoring and Coaching: Seek guidance from experienced team members and industry experts to develop technical skills and advance your career.

💡 Interview Preparation

Technical Questions:

Azure Identity: Describe your experience with Azure Identity and related authentication systems. How have you utilized these technologies to provide technical support to customers?
Problem Solving: Walk through a scenario where you had to troubleshoot a complex authentication issue. What steps did you take to identify and resolve the problem?
Customer Service: Discuss a time when you went above and beyond to ensure customer satisfaction. What steps did you take to ensure the customer was happy with the resolution?

Company & Culture Questions:

Microsoft Culture: How do you align with Microsoft's mission and values? How have you demonstrated these principles in your previous roles?
Team Dynamics: Describe your experience working in a global team. How have you collaborated with colleagues from different cultures and time zones to achieve common goals?
Customer Focus: How do you prioritize customer needs and expectations when providing technical support? Can you provide an example of a time when you put the customer first?

Portfolio Presentation Strategy:

Case Studies: Prepare case studies that demonstrate your problem-solving skills and customer satisfaction. Highlight the challenges you faced, the solutions you implemented, and the outcomes you achieved.
Technical Documentation: Include examples of technical documentation and code samples that demonstrate your understanding of Azure Identity and related authentication systems.
Customer Testimonials: If possible, include customer testimonials that highlight your technical expertise and commitment to customer satisfaction.

📌 Application Steps

To apply for this technical support engineer position:

Submit your application through the Microsoft Careers website.
Tailor your resume and portfolio to highlight your technical support and customer service experience, as well as your problem-solving skills and passion for customer satisfaction.
Prepare for the technical assessment and interview process by brushing up on your Azure Identity and related authentication systems knowledge and practicing problem-solving scenarios.
Research Microsoft's company culture and values to ensure a strong cultural fit and alignment with the organization's mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - Azure Identity