📍 Job Overview

• Job Title: Technical Support Engineer - Azure Developer
• Company: Teknowledge
• Location: Victoria Island Lagos, Lagos, Nigeria
• Job Type: On-site, Full-Time
• Category: Technical Support, Azure Developer
• Date Posted: June 26, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer and technical support for Microsoft commercial and enterprise clients, focusing on Azure cloud infrastructure.
• Collaborate with a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
• Maintain documentation for all cases, including queries, process steps, and resolutions.
• Mentor junior support engineers as needed.
• Work on behalf of Teknowledge's client to resolve complex customer cases escalated by customers and/or Level 1 Support Engineers.

📝 Enhancement Note: This role focuses on providing exceptional customer and technical support, not software development. It requires strong communication skills, technical proficiency, and a passion for solving complex technical issues.

💻 Primary Responsibilities

• Customer Interaction: Communicate with end users, system administrators, and solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, set expectations, and deliver guidance on resolving the issue.
• Technical Troubleshooting: Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Collaboration: Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Documentation: Maintain documentation for all cases, including queries, process steps, and resolutions, consistent with customer commitments, prescribed protocols, and processes.
• Mentoring: Mentor junior support engineers as needed or requested by management.

📝 Enhancement Note: This role requires a strong focus on customer support, problem-solving, and technical knowledge. It is essential to be customer-obsessed, take the initiative, and exceed expectations in this role.

🎓 Skills & Qualifications

Education: A Bachelor’s degree in an IT-related discipline is preferred.

Experience: Proven work experience with IT or technical proficiency, with 2-3 years of IT experience preferred.

Required Skills:

• Proficient in written and oral English.
• General understanding of Cloud Computing.
• Good knowledge of APIs.
• Passion for solving complex technical issues.
• Customer support experience (customer-obsessed, innovative, and result-oriented).
• Strong communication skills.
• Technical proficiency in IT or enterprise support.

Preferred Skills:

• Experience with enterprise support.
• Familiarity with Microsoft Azure and its products.
• Knowledge of networking, virtualization, app development, authentication, backup, and recovery.

📝 Enhancement Note: While a Bachelor’s degree in an IT-related discipline is preferred, relevant work experience and a passion for solving complex technical issues are equally important for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate problem-solving skills through past projects or case studies.
• Showcase strong communication skills through customer support examples or testimonials.
• Highlight technical proficiency through relevant certifications or projects involving APIs, cloud computing, or Microsoft Azure.

Technical Documentation:

• Provide examples of well-documented technical support cases, including queries, process steps, and resolutions.
• Include any relevant technical documentation or guides created for customers or internal teams.

📝 Enhancement Note: As this role focuses on technical support rather than web development, a traditional web portfolio may not be applicable. Instead, focus on demonstrating problem-solving skills, strong communication, and technical proficiency through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided. However, based on market research and the required skills, a competitive salary range for a mid-level Technical Support Engineer in Lagos, Nigeria, is approximately ₦250,000 - ₦400,000 per month ($650 - $1,035 USD).

Benefits:

• A growing company where your contributions matter.
• An opportunity to support groundbreaking technologies with real-world results.
• Work on cutting-edge tech in AI, cybersecurity, and next-gen digital solutions.
• Thrive in an inclusive team with a culture built on trust, collaboration, and respect.
• Integrity, empathy, and purpose guide every decision.

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: While the salary range is not provided, a competitive salary range for a mid-level Technical Support Engineer in Lagos, Nigeria, is estimated based on market research and the required skills for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Teknowledge is a technology services company that partners with organizations to deliver AI-First Expert Technology Services in AI, Customer Experience, and Cybersecurity.

Company Size: Teknowledge is a growing company where your contributions matter. The company size is not specified, but it is large enough to offer opportunities for growth and collaboration with a diverse team.

Founded: The founding date of Teknowledge is not specified.

Team Structure:

• The Azure Developer team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This team supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• The team is highly collaborative and works together to solve intermediate and complex technical problems for medium and large companies.

Development Methodology:

• The team follows prescribed protocols and processes for maintaining documentation, troubleshooting, and resolving customer cases.
• Collaboration and knowledge sharing are essential aspects of the team's development methodology.
• The team works with technical leads and subject matter experts to seek guidance and resolve complex technical problems.

Company Website: TeKnowledge

📝 Enhancement Note: While the company size and founding date are not specified, Teknowledge is a growing technology services company that offers opportunities for growth and collaboration with a diverse team.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level Technical Support Engineer position, focusing on providing exceptional customer and technical support for Microsoft commercial and enterprise clients, with a focus on the Azure cloud infrastructure.

Reporting Structure: This role reports directly to the Azure Developer team lead and may involve mentoring junior support engineers as needed or requested by management.

Technical Impact: In this role, you will have a direct impact on the resolution of complex customer cases, the maintenance of accurate and up-to-date documentation, and the mentoring of junior support engineers. Your technical expertise and problem-solving skills will be essential in providing exceptional customer service and supporting the team's goals.

Growth Opportunities:

• Technical Growth: As a mid-level Technical Support Engineer, there are opportunities for growth and development in technical skills, including Microsoft Azure and its products, as well as other relevant technologies.
• Leadership Growth: With experience and demonstrated excellence in the role, there may be opportunities for growth into a leadership position, such as a Senior Technical Support Engineer or Team Lead.
• Career Progression: As Teknowledge is a growing company, there may be opportunities for career progression into other roles within the organization, such as Technical Specialist or Solutions Architect.

📝 Enhancement Note: While the specific growth opportunities are not outlined, this role offers opportunities for technical growth, leadership development, and career progression within Teknowledge.

🌐 Work Environment

Office Type: Teknowledge's office is located in Victoria Island Lagos, Lagos, Nigeria, with a collaborative work environment that fosters teamwork and knowledge sharing.

Office Location(s): The office is located at EvertyOne Building, Plot 2, Block 2, Chief Yesufu Abiodun Oniru Road, Victoria Island Lagos, Lagos, Nigeria.

Workspace Context:

• The workspace is designed to facilitate collaboration and communication among team members.
• The office is equipped with the necessary tools and resources to support the team's work, including multiple monitors and testing devices.
• The work environment encourages knowledge sharing, technical mentoring, and continuous learning.

Work Schedule: The standard work schedule is 40 hours per week, with flexibility for maintenance windows, project deadlines, and customer support needs.

📝 Enhancement Note: While the specific work environment details are not provided, Teknowledge offers a collaborative workspace that encourages teamwork, knowledge sharing, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

• Phone/Video Screen: A phone or video screen to assess communication skills, technical proficiency, and cultural fit.
• Technical Assessment: A technical assessment to evaluate problem-solving skills, troubleshooting abilities, and knowledge of relevant technologies, such as Microsoft Azure and APIs.
• Final Interview: A final interview with the hiring manager or team lead to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

• Highlight problem-solving skills through past projects or case studies.
• Showcase strong communication skills through customer support examples or testimonials.
• Demonstrate technical proficiency through relevant certifications or projects involving APIs, cloud computing, or Microsoft Azure.

Technical Challenge Preparation:

• Brush up on Microsoft Azure and its products, as well as relevant technologies such as APIs.
• Practice problem-solving and troubleshooting skills through relevant exercises and case studies.
• Prepare for technical interviews by reviewing the Microsoft Azure documentation and familiarizing yourself with the team's development methodology.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Programming Languages:

• Python, JavaScript, C#, PowerShell

Web Frameworks:

• Not applicable (focus on technical support rather than web development)

Server Technologies:

• Microsoft Azure, AWS, Google Cloud Platform

Databases:

• SQL Server, Azure Cosmos DB, Azure Database for PostgreSQL

Tools:

• Microsoft Azure Portal, Azure CLI, Azure PowerShell, Azure DevOps, JIRA, Confluence

Methodologies:

• Agile, Scrum, Kanban

Soft Skills:

• Problem-solving, Troubleshooting, Communication, Customer Service, Teamwork, Collaboration

Industry Terms:

• Cloud Computing, APIs, Virtualization, Networking, Authentication, Backup, Recovery

📝 Enhancement Note: While the specific interview process is not outlined, this role requires strong communication skills, technical proficiency, and problem-solving abilities. Prepare for technical interviews by reviewing the Microsoft Azure documentation and practicing relevant exercises and case studies.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (focus on technical support rather than web development)

Backend & Server Technologies:

• Microsoft Azure: Azure Cloud Services, Azure Virtual Machines, Azure App Service, Azure Functions, Azure Kubernetes Service, Azure Container Instances
• Microsoft Azure Databases: SQL Server, Azure Cosmos DB, Azure Database for PostgreSQL, Azure Database for MySQL

Development & DevOps Tools:

• Microsoft Azure Portal, Azure CLI, Azure PowerShell, Azure DevOps, JIRA, Confluence, Git, Bitbucket, Jenkins, Ansible, Terraform

📝 Enhancement Note: While the specific technology stack is not outlined, this role focuses on Microsoft Azure and its products, as well as relevant technologies such as APIs and cloud computing.

👥 Team Culture & Values

Web Development Values:

• Customer obsession: Focus on providing exceptional customer service and support.
• Technical proficiency: Demonstrate strong technical knowledge and problem-solving skills.
• Collaboration: Work together with the team to solve complex technical problems and provide exceptional customer service.
• Continuous learning: Stay up-to-date with the latest technologies and best practices in technical support and customer service.

Collaboration Style:

• The team follows a highly collaborative approach, working together to solve intermediate and complex technical problems for medium and large companies.
• The team encourages knowledge sharing, technical mentoring, and continuous learning.
• The team works with technical leads and subject matter experts to seek guidance and resolve complex technical problems.

📝 Enhancement Note: While the specific team culture and values are not outlined, this role requires strong communication skills, technical proficiency, and a collaborative approach to providing exceptional customer service and support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Resolving complex customer cases escalated by customers and/or Level 1 Support Engineers.
• Maintaining accurate and up-to-date documentation for all cases, including queries, process steps, and resolutions.
• Mentoring junior support engineers as needed or requested by management.

Learning & Development Opportunities:

• Technical growth and development in Microsoft Azure and its products, as well as other relevant technologies.
• Leadership development and growth opportunities within Teknowledge.
• Career progression into other roles within the organization, such as Technical Specialist or Solutions Architect.

📝 Enhancement Note: While the specific technical challenges and learning opportunities are not outlined, this role offers opportunities for technical growth, leadership development, and career progression within Teknowledge.

💡 Interview Preparation

Technical Questions:

• Problem-Solving: Describe a complex technical issue you have faced and how you resolved it. What steps did you take to identify the root cause, and what was the outcome?
• Troubleshooting: Walk us through the process of troubleshooting a complex technical issue, step by step. What tools and resources did you use, and what was the final resolution?
• Customer Support: Describe a challenging customer support situation you have faced and how you handled it. What was the outcome, and what did you learn from the experience?

Company & Culture Questions:

• Team Dynamics: How do you work collaboratively with a team to solve complex technical problems and provide exceptional customer service?
• Customer Obsession: How do you ensure that you are providing exceptional customer service and support, even in challenging situations?
• Technical Expertise: How do you stay up-to-date with the latest technologies and best practices in technical support and customer service?

Portfolio Presentation Strategy:

• Highlight problem-solving skills through past projects or case studies.
• Showcase strong communication skills through customer support examples or testimonials.
• Demonstrate technical proficiency through relevant certifications or projects involving APIs, cloud computing, or Microsoft Azure.
• Prepare a concise and well-organized portfolio that showcases your skills and experience in technical support and customer service.

📝 Enhancement Note: While the specific interview questions and portfolio presentation strategy are not outlined, this role requires strong communication skills, technical proficiency, and a collaborative approach to providing exceptional customer service and support.

📌 Application Steps

To apply for this Technical Support Engineer - Azure Developer position at Teknowledge:

1. Submit your application through the application link provided.
2. Prepare a portfolio that highlights your problem-solving skills, strong communication skills, and technical proficiency through relevant examples and case studies.
3. Optimize your resume for web technology roles, with a focus on project highlights and technical skills.
4. Prepare for technical interviews by reviewing the Microsoft Azure documentation and practicing relevant exercises and case studies.
5. Research Teknowledge's company culture, team dynamics, and customer obsession to ensure a strong fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with Teknowledge before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to technical support, Azure development, and web infrastructure roles.
• Include Azure-specific technologies, server platforms, and infrastructure tools relevant to the role.
• Emphasize customer support skills, problem-solving, and technical proficiency in every section.
• Address Azure-specific technical challenges, learning opportunities, and interview preparation strategies.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about Azure-specific technical support processes, server configuration, or team structure.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute Azure-specific and technical support-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and Azure developer specialization.

Industry Expertise:

• Include specific Azure technologies, frameworks, server platforms, and infrastructure tools relevant to the role.
• Address Azure-specific career progression paths and technical leadership opportunities in Azure development teams.
• Provide tactical advice for Azure-specific portfolio development, live demonstrations, and project case studies.
• Include Azure-specific interview preparation and coding challenge guidance.
• Emphasize problem-solving methods, performance optimization, and scalable Azure architecture.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use Azure-specific and technical support industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to Azure developers and technical support professionals.
• Provide actionable insights that give Azure developers and technical support candidates a competitive advantage.
• Focus on Azure development team culture, cross-functional collaboration, and customer impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize Azure-specific best practices, cloud computing principles, and performance optimization.
• Include specific portfolio requirements tailored to the Azure developer discipline and role level.
• Address browser compatibility, accessibility standards, and user experience design principles in the context of Azure development.
• Focus on problem-solving methods, performance optimization, and scalable Azure architecture.
• Include technical presentation skills and stakeholder communication for Azure projects.

Avoid:

• Generic business jargon not relevant to Azure development or technical support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-Azure-specific terminology unless relevant to the specific Azure development or technical support role.
• Marketing language unrelated to Azure development, technical support, or customer experience.

Generate comprehensive, Azure-specific, and technical support-focused content that serves as a valuable resource for Azure developers, server administrators, and infrastructure professionals seeking their next opportunity and preparing for technical interviews in the Azure development industry.