📍 Job Overview

Job Title: Technical Support Engineer
Company: Zero Networks
Location: Tel Aviv-Yafo, Tel Aviv, Israel
Job Type: Full-time
Category: Technical Support
Date Posted: 2025-06-12

🚀 Role Summary

📝 Enhancement Note: This role focuses on providing technical support to customers using Zero Networks' cutting-edge network security solutions. It requires a strong problem-solving mindset, excellent communication skills, and a commitment to continuous learning and improvement.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around diagnosing and resolving technical issues, collaborating with cross-functional teams, and maintaining high standards of service.
📝 Enhancement Note: This role requires a proactive approach to problem-solving, with a focus on understanding customer needs and providing timely and accurate support.
📝 Enhancement Note: The role also involves working closely with various teams to enhance product functionality and resolve customer challenges, driving the continuous improvement of Zero Networks' products and services.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Alternatively, equivalent experience may be considered.

Experience: At least 4 years of relevant work experience in Network, Security, or SaaS Support is required.

Required Skills:

Proficiency in Active Directory and Group Policy Objects (GPO)
Proficiency in Windows and Linux operating systems
Proficiency in PowerShell and Python scripting
Excellent problem-solving and communication skills
Strong understanding of network security skills
Ability to work independently and as part of a team
Commitment to innovation, integrity, and excellence

Preferred Skills:

Experience in the cybersecurity industry
Familiarity with Zero Networks' products and services

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not explicitly required. However, demonstrating relevant technical projects or case studies can strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Tel Aviv, Israel, is estimated to be between ₪25,000 - ₪35,000 per month, based on market research and the required experience level.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
A dynamic and innovative work environment
The chance to work on cutting-edge network security solutions

Working Hours: The standard workweek is 40 hours, with flexibility for maintenance windows and emergency support as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Zero Networks operates in the cybersecurity industry, focusing on network security solutions.

Company Size: As a growing company, Zero Networks offers a dynamic and innovative work environment with ample opportunities for professional growth.

Founded: Zero Networks was founded in [Year], with a mission to provide innovative and empathetic technical support to its customers.

Team Structure:

The Technical Support team works closely with cross-functional teams, including Product, Engineering, and Sales, to ensure customer satisfaction and drive product improvement.
The team is expected to maintain high standards of service, striving for excellence in every customer interaction.

Development Methodology:

Zero Networks follows an Agile development methodology, with a focus on continuous improvement and customer satisfaction.
The Technical Support team plays a crucial role in gathering customer feedback and driving product enhancements.

Company Website: Zero Networks

📝 Enhancement Note: Zero Networks values the spirit of friendship, growth, excellence, transparency, and perseverance, creating a collaborative and supportive work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level Technical Support Engineer position, requiring a balance of technical expertise and strong communication skills.

Reporting Structure: The Technical Support Engineer reports directly to the Head of Customer Success or a similar role, depending on the organizational structure.

Technical Impact: This role has a direct impact on customer satisfaction and the continuous improvement of Zero Networks' products and services. The Technical Support Engineer plays a crucial role in gathering customer feedback and driving product enhancements.

Growth Opportunities:

📝 Enhancement Note: As Zero Networks continues to grow, there are ample opportunities for professional growth and development within the Technical Support team and across the organization.
📝 Enhancement Note: With a focus on continuous learning and improvement, the Technical Support Engineer can develop their technical skills and take on more complex challenges as they progress in their career.

🌐 Work Environment

Office Type: Zero Networks' office is a dynamic and innovative workspace, fostering collaboration and creativity among its employees.

Office Location(s): The main office is located in Tel Aviv-Yafo, with the possibility of remote work for certain positions.

Workspace Context:

📝 Enhancement Note: The Technical Support Engineer is expected to maintain a well-organized workspace, with easy access to the necessary tools and resources for providing timely and accurate customer support.
📝 Enhancement Note: The workspace should be designed to facilitate collaboration with cross-functional teams, with a focus on understanding customer needs and providing excellent service.

Work Schedule: The standard workweek is 40 hours, with flexibility for maintenance windows and emergency support as needed. The work schedule may vary depending on the customer support requirements and time zones.

📝 Enhancement Note: Zero Networks values work-life balance and offers flexible work arrangements to accommodate employees' personal and professional needs.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The initial interview focuses on understanding your technical skills, problem-solving abilities, and communication style. Be prepared to discuss your experience with Active Directory, Windows, Linux, and scripting languages, as well as your approach to customer support.
📝 Enhancement Note: The second interview may involve a technical challenge or case study, assessing your ability to diagnose and resolve technical issues in a real-world scenario. Familiarize yourself with Zero Networks' products and services, and be prepared to demonstrate your understanding of network security principles.
📝 Enhancement Note: The final interview focuses on cultural fit and your alignment with Zero Networks' values and mission. Be prepared to discuss your commitment to innovation, integrity, and excellence, as well as your enthusiasm for working in a fast-paced and growing company.

Portfolio Review Tips:

As this role focuses on technical support rather than web development, a portfolio is not explicitly required. However, demonstrating relevant technical projects or case studies can strengthen your application.

Technical Challenge Preparation:

📝 Enhancement Note: Familiarize yourself with Zero Networks' products and services, and be prepared to discuss your understanding of network security principles and your approach to customer support.
📝 Enhancement Note: Brush up on your Active Directory, Windows, Linux, and scripting language skills, and be prepared to demonstrate your problem-solving abilities in a real-world scenario.

ATS Keywords: (Organized by category)

Programming Languages: Python, PowerShell
Operating Systems: Windows, Linux
Network Security: Network Security, Cybersecurity
Support Tools: Active Directory, Group Policy Objects (GPO)
Soft Skills: Problem Solving, Communication, Collaboration, Customer Support
Industry Terms: Technical Support, Customer Success, Network Security Solutions

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on technical support rather than web development, a specific technology stack is not explicitly required. However, proficiency in Active Directory, Windows, Linux, and scripting languages is essential.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: While this role focuses on technical support rather than web development, Zero Networks' values extend to all aspects of its operations, including customer support. The company values the spirit of friendship, growth, excellence, transparency, and perseverance.

Collaboration Style:

📝 Enhancement Note: The Technical Support team works closely with cross-functional teams, fostering a collaborative and supportive work environment. The team is expected to maintain high standards of service, striving for excellence in every customer interaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: This role presents unique challenges in the form of complex technical issues and customer support scenarios. The Technical Support Engineer is expected to tackle these challenges with a can-do attitude and a commitment to continuous learning and improvement.

Learning & Development Opportunities:

📝 Enhancement Note: Zero Networks offers ample opportunities for professional growth and development, with a focus on continuous learning and improvement. The Technical Support Engineer can develop their technical skills and take on more complex challenges as they progress in their career.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: Be prepared to discuss your experience with Active Directory, Windows, Linux, and scripting languages, as well as your approach to customer support.
📝 Enhancement Note: Familiarize yourself with Zero Networks' products and services, and be prepared to demonstrate your understanding of network security principles and your ability to diagnose and resolve technical issues in a real-world scenario.

Company & Culture Questions:

📝 Enhancement Note: Be prepared to discuss your commitment to innovation, integrity, and excellence, as well as your enthusiasm for working in a fast-paced and growing company.
📝 Enhancement Note: Familiarize yourself with Zero Networks' values and mission, and be prepared to discuss your alignment with the company's culture and goals.

Portfolio Presentation Strategy:

As this role focuses on technical support rather than web development, a portfolio is not explicitly required. However, demonstrating relevant technical projects or case studies can strengthen your application.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the application link provided.
Tailor your resume to highlight your relevant technical skills and experience in network, security, or SaaS support.
Prepare for the technical interview by brushing up on your Active Directory, Windows, Linux, and scripting language skills, and familiarizing yourself with Zero Networks' products and services.
Research Zero Networks' values, mission, and culture to ensure a strong fit and alignment with the company's goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer