📍 Job Overview

Job Title: Technical Support Engineer
Company: Tipalti
Location: Tbilisi, Georgia
Job Type: On-site
Category: Customer Support & Success
Date Posted: July 30, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (with remote collaboration)

🚀 Role Summary

Key Responsibilities: Own technical escalations, collaborate with cross-functional teams, and ensure customer satisfaction by resolving complex issues in Tipalti's global financial automation platform.
Key Skills: Technical support, product support, customer-facing, relational databases, SQL, MongoDB, API integrations, Postman, analytical abilities, communication skills, SOAP, REST, XML, JSON, fast-paced environment, team collaboration.

📝 Enhancement Note: This role requires a strong customer-centric mindset and the ability to thrive in a fast-paced, collaborative environment. Candidates should be comfortable working with remote teams across different time zones.

💻 Primary Responsibilities

Take full ownership of technical issues escalated by various operational teams, ensuring a seamless troubleshooting process.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution.
Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience (2-5 years) in technical support, product support, or other customer-facing technical positions, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.

Required Skills:

Experience with relational databases and SQL
Proficiency in handling MongoDB for troubleshooting
Experience troubleshooting API integrations (familiarity with Postman is an advantage)
Ability to understand complex workflows and effectively communicate solutions across various teams
Excellent analytical abilities and strong customer-centric mindset
Strong written and verbal communication skills
Familiarity with APIs (SOAP and REST) and reading XML and JSON files (a plus)

Preferred Skills:

Experience working with remote team members and collaborating across different time zones
Ability to work effectively under a manager located in the U.S. or Israel
Self-motivated, quick learner, adaptable, and effective team player

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Case Studies: Prepare detailed case studies demonstrating your problem-solving skills, focusing on complex technical issues you've resolved in previous roles.
Technical Documentation: Include examples of your technical documentation, such as knowledge base articles or internal wiki pages, showcasing your ability to maintain and contribute to internal resources.

Technical Documentation:

Troubleshooting Guides: Provide examples of troubleshooting guides you've created or contributed to, highlighting your ability to break down complex issues into clear, actionable steps.
Process Improvement: Include any process improvement initiatives you've led or contributed to, focusing on enhancing customer satisfaction and system reliability.

📝 Enhancement Note: As this role involves technical support and troubleshooting, your portfolio should emphasize your ability to resolve complex issues, communicate effectively with customers, and collaborate with cross-functional teams.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. Based on market research for mid-level technical support roles in Tbilisi, Georgia, the estimated salary range is GEL 2,500 - 3,500 per month.

Benefits:

Competitive benefits package
Flexible workplace with career coaching opportunities

Working Hours: Full-time position with standard working hours (40 hours per week). May require occasional overtime or flexible scheduling to accommodate customer needs.

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-level technical support roles in Tbilisi, Georgia. Actual salary may vary depending on the candidate's experience, skills, and the company's compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Tipalti operates in the FinTech industry, focusing on global financial automation for high-velocity businesses.

Company Size: Tipalti is a well-funded, late-stage start-up with over 3,000 global customers and a valuation of over $8.3 billion. This means you'll be part of a large, growing team with ample opportunities for career growth and development.

Founded: Tipalti was founded in Israel in 2010 and is headquartered in the San Francisco Bay Area (Foster City) with additional offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, and Tbilisi.

Team Structure:

The Technical Support team works closely with various operational teams, including Onboarding Managers, Customer Support, Customer Success, Engineering, and Product.
The team is responsible for taking ownership of technical escalations, ensuring seamless troubleshooting, and driving long-term improvements to enhance customer satisfaction and system reliability.

Development Methodology:

Tipalti follows Agile methodologies, with a focus on continuous improvement and customer satisfaction.
The team uses collaborative tools and platforms to manage tasks, track progress, and facilitate communication.

Company Website: Tipalti

📝 Enhancement Note: Tipalti's company culture emphasizes collaboration, quality, and customer focus. As a Technical Support Engineer, you'll play a crucial role in maintaining Tipalti's high standards for customer satisfaction and system reliability.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the Technical Support career path. It offers opportunities for growth and development, including potential advancement to senior technical support roles or transition to other customer success or technical roles within the organization.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager. The team works closely with various operational teams, including Engineering and Product, to ensure seamless customer resolution and system reliability.

Technical Impact: In this role, you'll have a significant impact on Tipalti's customers and the overall success of the company. By resolving complex technical issues and driving long-term improvements, you'll contribute to Tipalti's mission to provide exceptional customer support and seamless business operations for its global customer base.

Growth Opportunities:

Career Progression: With experience and demonstrated success, you may have the opportunity to advance to senior technical support roles or transition to other customer success or technical roles within the organization.
Technical Skill Development: As Tipalti's technology stack evolves, you'll have the opportunity to develop new skills and gain experience with emerging technologies.
Leadership Development: By working closely with cross-functional teams and taking ownership of technical escalations, you'll develop valuable leadership and project management skills.

📝 Enhancement Note: Tipalti's fast-paced, collaborative environment offers numerous opportunities for career growth and development. As a Technical Support Engineer, you'll be well-positioned to take advantage of these opportunities and advance your career within the organization.

🌐 Work Environment

Office Type: Tipalti's Tbilisi office is a modern, collaborative workspace designed to foster creativity, innovation, and teamwork.

Office Location(s): Tipalti's Tbilisi office is conveniently located in the city center, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Environment: The open-plan office encourages team collaboration and knowledge-sharing, with dedicated spaces for meetings, brainstorming sessions, and informal discussions.
State-of-the-Art Technology: Tipalti provides its employees with access to the latest tools and technologies, ensuring they have everything they need to succeed in their roles.
Cross-Functional Interaction: The Technical Support team works closely with various operational teams, providing ample opportunities for cross-functional collaboration and learning.

Work Schedule: Full-time position with standard working hours (40 hours per week). May require occasional overtime or flexible scheduling to accommodate customer needs.

📝 Enhancement Note: Tipalti's Tbilisi office offers a dynamic, collaborative work environment that fosters creativity, innovation, and teamwork. As a Technical Support Engineer, you'll have the opportunity to work alongside talented professionals from diverse backgrounds and contribute to Tipalti's continued success.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: The interview process begins with a technical assessment, focusing on your problem-solving skills, API integration experience, and familiarity with relational databases and MongoDB.
Behavioral Interview: A behavioral interview will assess your communication skills, customer-centric mindset, and ability to work effectively in a fast-paced, collaborative environment.
Final Interview: The final interview may involve a presentation of your portfolio or case studies, providing an opportunity to demonstrate your technical expertise and problem-solving skills.

Portfolio Review Tips:

Case Studies: Prepare detailed case studies demonstrating your problem-solving skills, focusing on complex technical issues you've resolved in previous roles.
Technical Documentation: Include examples of your technical documentation, such as knowledge base articles or internal wiki pages, showcasing your ability to maintain and contribute to internal resources.
Process Improvement: Highlight any process improvement initiatives you've led or contributed to, focusing on enhancing customer satisfaction and system reliability.

Technical Challenge Preparation:

API Integration: Brush up on your API integration skills, focusing on SOAP and REST APIs, as well as reading and manipulating XML and JSON files.
Problem-Solving: Practice your problem-solving skills, focusing on complex technical issues and developing clear, concise solutions.
Communication: Prepare for questions about your communication skills, customer-centric mindset, and ability to work effectively in a fast-paced, collaborative environment.

ATS Keywords:

Programming Languages: SQL, MongoDB
Web Frameworks: N/A
Server Technologies: N/A
Databases: Relational databases, MongoDB
Tools: Postman, knowledge base articles, internal wiki pages
Methodologies: Agile, customer-centric mindset
Soft Skills: Analytical abilities, communication skills, team collaboration, problem-solving
Industry Terms: Technical support, product support, customer-facing, API integrations, ERP, global financial automation

📝 Enhancement Note: As a Technical Support Engineer, you'll need to demonstrate strong problem-solving skills, API integration experience, and a customer-centric mindset. By preparing thoroughly for the technical assessment and behavioral interview, you'll be well-positioned to succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on backend and infrastructure technologies)

Backend & Server Technologies:

Relational Databases: Experience with relational databases and SQL is required for this role.
MongoDB: Proficiency in handling MongoDB for troubleshooting is essential for this position.
API Integrations: Familiarity with API integrations, including SOAP and REST APIs, is required. Experience with Postman is an advantage.

Development & DevOps Tools:

Version Control: Familiarity with version control systems, such as Git, is an advantage.
CI/CD Pipelines: Experience with CI/CD pipelines and automated deployment processes is beneficial.
Monitoring Tools: Familiarity with monitoring tools for web performance tracking and server monitoring is an advantage.

📝 Enhancement Note: As a Technical Support Engineer, you'll work closely with various operational teams, including Engineering and Product. Familiarity with the technology stack and development methodologies will be crucial for your success in this role.

👥 Team Culture & Values

Web Development Values:

Customer-Centric Mindset: Tipalti places a strong emphasis on customer satisfaction and ensuring seamless business operations for its global customer base.
Collaboration: Tipalti's collaborative culture fosters teamwork, knowledge-sharing, and continuous learning.
Quality: Tipalti is committed to delivering high-quality products and exceptional customer support.
Innovation: Tipalat encourages its employees to think creatively and drive long-term improvements to enhance customer satisfaction and system reliability.

Collaboration Style:

Cross-Functional Integration: The Technical Support team works closely with various operational teams, including Onboarding Managers, Customer Support, Customer Success, Engineering, and Product.
Code Review Culture: Tipalti encourages a code review culture, with a focus on continuous improvement and knowledge-sharing.
Knowledge Sharing: Tipalti fosters a culture of knowledge-sharing, with regular team meetings, training sessions, and mentorship opportunities.

📝 Enhancement Note: Tipalti's collaborative culture, customer-centric mindset, and commitment to quality make it an excellent place to work for Technical Support Engineers. By joining Tipalti, you'll have the opportunity to contribute to the company's continued success and advance your career in a dynamic, fast-paced environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Technical Issues: As a Technical Support Engineer, you'll be responsible for resolving complex technical issues, requiring strong problem-solving skills and a deep understanding of Tipalti's global financial automation platform.
API Integration: Familiarity with API integrations, including SOAP and REST APIs, will be crucial for your success in this role. You'll need to be comfortable working with XML and JSON files and troubleshooting API-related issues.
ERP Systems: Experience with ERP systems and integrations will be beneficial, as you'll be responsible for diagnosing and troubleshooting ERP-related technical issues.
Performance Optimization: As Tipalti's customer base continues to grow, you'll need to be proactive in identifying performance bottlenecks and driving long-term improvements to enhance system reliability and customer satisfaction.

Learning & Development Opportunities:

Technical Skill Development: As Tipalti's technology stack evolves, you'll have the opportunity to develop new skills and gain experience with emerging technologies.
Conference Attendance: Tipalti encourages its employees to attend industry conferences and events, providing an opportunity to learn from experts, network with peers, and stay up-to-date with the latest trends and best practices in global financial automation.
Mentorship: Tipalti offers mentorship opportunities, allowing you to learn from experienced professionals and develop your skills in a supportive, collaborative environment.

📝 Enhancement Note: As a Technical Support Engineer, you'll face numerous challenges and opportunities for growth and development. By embracing these challenges and seeking out learning opportunities, you'll be well-positioned to advance your career within Tipalti and the global financial automation industry.

💡 Interview Preparation

Technical Questions:

API Integration: Be prepared to discuss your experience with API integrations, including SOAP and REST APIs, as well as your familiarity with XML and JSON files.
Problem-Solving: Practice your problem-solving skills, focusing on complex technical issues and developing clear, concise solutions.
Customer-Centric Mindset: Prepare for questions about your customer-centric mindset and ability to work effectively in a fast-paced, collaborative environment.

Company & Culture Questions:

Company Culture: Research Tipalti's company culture, focusing on its collaborative environment, customer-centric mindset, and commitment to quality.
Development Methodologies: Familiarize yourself with Agile methodologies and Tipalti's focus on continuous improvement and customer satisfaction.
Customer Impact: Prepare for questions about your understanding of Tipalti's global customer base and the impact your work will have on their business operations.

Portfolio Presentation Strategy:

Case Studies: Prepare detailed case studies demonstrating your problem-solving skills, focusing on complex technical issues you've resolved in previous roles.
Technical Documentation: Include examples of your technical documentation, such as knowledge base articles or internal wiki pages, showcasing your ability to maintain and contribute to internal resources.
Process Improvement: Highlight any process improvement initiatives you've led or contributed to, focusing on enhancing customer satisfaction and system reliability.

📝 Enhancement Note: By thoroughly preparing for the technical assessment, behavioral interview, and final interview, you'll be well-positioned to succeed in Tipalti's interview process and secure the Technical Support Engineer role.

📌 Application Steps

To apply for this Technical Support Engineer position at Tipalti, follow these steps:

Customize Your Portfolio: Tailor your portfolio to highlight your problem-solving skills, API integration experience, and customer-centric mindset. Include detailed case studies, technical documentation, and process improvement initiatives that demonstrate your ability to resolve complex technical issues and drive long-term improvements.
Optimize Your Resume: Highlight your relevant experience in technical support, product support, or other customer-facing technical positions, particularly within FinTech or SaaS environments. Emphasize your skills in relational databases, API integrations, and your ability to work effectively in a fast-paced, collaborative environment.
Prepare for Technical Assessment: Brush up on your API integration skills, focusing on SOAP and REST APIs, as well as reading and manipulating XML and JSON files. Practice your problem-solving skills, focusing on complex technical issues and developing clear, concise solutions.
Research Tipalti: Familiarize yourself with Tipalti's company culture, focusing on its collaborative environment, customer-centric mindset, and commitment to quality. Understand Tipalti's global customer base and the impact your work will have on their business operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with Tipalti before making application decisions.

Technical Support Engineer