📍 Job Overview

Job Title: Technical Support Engineer
Company: Tipalti
Location: Tel-Aviv District, Israel
Job Type: Hybrid
Category: Technical Support Engineer
Date Posted: 2025-08-02
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Hybrid (with remote collaboration with U.S. and Colombia teams)

🚀 Role Summary

Key Responsibilities: Own technical escalations, collaborate with cross-functional teams, and drive customer satisfaction by resolving complex technical issues related to data synchronization, ERP integrations, and APIs.
Key Skills: Troubleshooting, problem-solving, communication, API integration, database management, SQL, MongoDB, workflow understanding, and remote collaboration.

📝 Enhancement Note: This role requires a strong customer-centric mindset and the ability to thrive in a fast-paced, dynamic environment. Candidates should be comfortable working with remote teams across different time zones.

💻 Primary Responsibilities

Technical Escalation Management: Take full ownership of technical issues escalated by various teams, ensuring a seamless troubleshooting process.
Cross-Functional Collaboration: Work closely with engineering, product, and operational teams to investigate and resolve complex technical issues, driving timely responses and appropriate actions.
ERP & API Support: Provide expert technical support on integrations with different ERPs, Tipalti Cards products, and REST APIs, ensuring seamless customer resolution.
Proactive Risk Mitigation: Identify emerging issues and contribute to proactive risk mitigation strategies to enhance customer satisfaction and system reliability.
Knowledge Sharing: Maintain internal documentation and contribute to knowledge-sharing across the team to improve overall support quality.

📝 Enhancement Note: This role requires strong analytical skills, excellent communication, and the ability to manage multiple priorities effectively. Candidates should be comfortable working in a fast-paced environment and adapting to changing customer needs.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant experience may substitute for a degree.

Experience: 3+ years of experience in technical support, product support, or customer-facing technical roles, preferably within FinTech, SaaS, or financial management sectors.

Required Skills:

Troubleshooting and problem-solving skills
Strong written and verbal communication skills
Familiarity with APIs (SOAP and REST)
Experience with relational databases and SQL
Proficiency in MongoDB for troubleshooting
Ability to understand complex workflows and communicate solutions effectively
Experience working with remote teams and collaborating across time zones

Preferred Skills:

Experience with ERP systems (NetSuite, QuickBooks, Sage Intacct, etc.)
Familiarity with Postman for API testing
Knowledge of data synchronization processes
Experience with global customer support

📝 Enhancement Note: Candidates with experience in customer support, technical support, or similar roles within FinTech or SaaS environments will be well-suited for this position. Strong problem-solving skills and a customer-centric mindset are essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong technical support skills with examples of complex issues resolved and customer feedback.
Showcase problem-solving abilities with case studies highlighting root cause analysis and resolution strategies.
Highlight experience with API integrations, ERP systems, and data synchronization processes.

Technical Documentation:

Provide clear and concise documentation of technical support processes, troubleshooting steps, and resolution strategies.
Include examples of knowledge-sharing articles or guides created to improve overall support quality.

📝 Enhancement Note: A strong portfolio for this role will showcase the candidate's ability to resolve complex technical issues, collaborate with cross-functional teams, and drive customer satisfaction. Examples of proactive risk mitigation strategies and knowledge-sharing initiatives will also be valuable.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Israel is ₪35,000 - ₪55,000 per month (based on market research and industry standards for mid-senior level technical support roles). Final compensation will be determined based on experience and qualifications.

Benefits:

Competitive benefits package
Flexible workplace and career coaching opportunities
Collaborative culture and diverse team environment
Global company with offices in Israel, the U.S., and other international locations

Working Hours: Normal workweek business hours within the geographic location and time zone, with flexibility to coordinate schedules across time zones with internal teams and external customers.

📝 Enhancement Note: Tipalti offers competitive compensation and benefits packages for mid-senior level technical support roles. The estimated salary range is based on market research and industry standards for the region and role level.

🎯 Team & Company Context

Company Culture:

Industry: FinTech, focusing on global financial automation and payables operations.
Company Size: Medium to large (3000+ customers, over 300 employees).
Founded: 2010, with headquarters in the San Francisco Bay Area and offices in Israel, the U.S., and other international locations.

Team Structure:

Collaborative, cross-functional teams consisting of technical support, engineering, product, and operational professionals.
Flat hierarchy with a strong focus on customer-centricity and innovation.

Development Methodology:

Agile/Scrum methodologies for software development and customer support processes.
Continuous improvement and knowledge-sharing practices across teams.

Company Website: Tipalti

📝 Enhancement Note: Tipalti's culture emphasizes collaboration, innovation, and customer-centricity. The company's global presence and focus on financial automation make it an attractive opportunity for technical support professionals seeking to grow in a dynamic, international environment.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level technical support role, responsible for driving customer satisfaction and system reliability through complex issue resolution and proactive risk mitigation.

Reporting Structure: Reports directly to the Technical Support Manager, collaborating with cross-functional teams, including engineering, product, and operational professionals.

Technical Impact: Directly impacts customer satisfaction and system reliability by resolving complex technical issues, identifying trends, and driving long-term improvements.

Growth Opportunities:

Technical Growth: Develop expertise in ERP integrations, API support, and data synchronization processes, with opportunities to specialize in specific areas.
Leadership Development: Demonstrate strong performance and leadership skills to progress into management or senior technical roles.
Global Exposure: Work with international teams and customers, gaining experience in global customer support and cross-cultural collaboration.

📝 Enhancement Note: Technical support professionals at Tipalti have the opportunity to grow their careers in various directions, including technical specialization, leadership, and global exposure. The company's focus on innovation and customer-centricity creates a dynamic environment for professional development.

🌐 Work Environment

Office Type: Hybrid, with a flexible workplace and global team collaboration.

Office Location(s): Tel-Aviv District, Israel (with remote collaboration with U.S. and Colombia teams).

Workspace Context:

Collaborative workspace with cross-functional teams, including engineering, product, and operational professionals.
Access to relevant tools and technologies for troubleshooting, API support, and knowledge-sharing.
Flexible working hours and remote collaboration opportunities with international teams.

Work Schedule: Normal workweek business hours within the geographic location and time zone, with flexibility to coordinate schedules across time zones with internal teams and external customers.

📝 Enhancement Note: Tipalti's hybrid work environment fosters collaboration and knowledge-sharing across global teams. Technical support professionals can expect a dynamic, flexible workspace that supports their growth and success.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and basic technical competencies.
Technical Assessment: A hands-on test to evaluate problem-solving skills, API integration knowledge, and database management proficiency.
Behavioral Interview: A discussion to assess customer-centric mindset, adaptability, and remote collaboration skills.
Final Interview: A conversation with the hiring manager to discuss career aspirations, company culture, and next steps.

Portfolio Review Tips:

Highlight complex technical issues resolved and customer feedback.
Include case studies demonstrating problem-solving abilities and root cause analysis.
Showcase experience with API integrations, ERP systems, and data synchronization processes.

Technical Challenge Preparation:

Brush up on API integration, database management, and troubleshooting skills.
Familiarize yourself with common ERP systems and data synchronization processes.
Prepare for scenario-based questions that assess problem-solving abilities and customer-centric mindset.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Technical Skills: Troubleshooting, problem-solving, API integration, database management, SQL, MongoDB, ERP integration, data synchronization.
Soft Skills: Communication, customer-centric mindset, adaptability, remote collaboration, workflow understanding.
Industry Terms: FinTech, SaaS, global financial automation, payables operations, customer support, technical support.

📝 Enhancement Note: Tipalti's interview process focuses on assessing problem-solving skills, customer-centric mindset, and adaptability. Candidates should prepare for hands-on technical assessments, behavioral interviews, and final conversations with the hiring manager.

🛠 Technology Stack & Web Infrastructure

Troubleshooting & Support Tools:

Jira Service Management (JSM) for issue tracking and project management.
Confluence for knowledge-sharing and collaboration.
Slack for team communication and collaboration.

API & Integration Tools:

Postman for API testing and development.
REST and SOAP APIs for integration with various systems.
XML and JSON data formats for API communication.

Database Management Tools:

MongoDB for data storage and troubleshooting.
SQL for relational database management and querying.

📝 Enhancement Note: Tipalti's technology stack emphasizes collaboration, knowledge-sharing, and efficient issue resolution. Candidates should be comfortable working with these tools and technologies to succeed in the technical support role.

👥 Team Culture & Values

Tipalti's Core Values:

Customer-Centric: Put customers first in all decisions and actions.
Innovative: Continuously seek new solutions and improvements.
Collaborative: Work together to achieve common goals and drive success.
Accountable: Take ownership of tasks and responsibilities, delivering high-quality results.
Adaptable: Embrace change and learn from experiences to grow and improve.

Collaboration Style:

Cross-functional teams working together to drive customer satisfaction and system reliability.
Regular knowledge-sharing and continuous improvement practices.
A supportive and inclusive team environment that values diversity and individual contributions.

📝 Enhancement Note: Tipalti's culture emphasizes customer-centricity, innovation, and collaboration. Technical support professionals can expect a dynamic, supportive work environment that encourages growth and success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex technical issues related to data synchronization, ERP integrations, and APIs.
Identifying trends in technical challenges and driving long-term improvements.
Collaborating with cross-functional teams to investigate and resolve complex issues efficiently.

Learning & Development Opportunities:

Technical Skill Development: Enhance expertise in API integration, ERP support, and data synchronization processes.
Leadership Development: Develop management and team leadership skills through strong performance and internal promotions.
Global Exposure: Gain experience working with international teams and customers, improving cross-cultural collaboration and communication skills.

📝 Enhancement Note: Technical support professionals at Tipalti face complex challenges and have ample opportunities for growth and development. By embracing these challenges and seeking continuous learning, candidates can thrive in this dynamic environment.

💡 Interview Preparation

Technical Questions:

Troubleshooting & Problem-Solving: Describe your approach to resolving complex technical issues, including root cause analysis and resolution strategies.
API & Integration: Explain your experience with API integrations, data formats (XML, JSON), and troubleshooting tools (Postman).
Database Management: Discuss your proficiency with relational databases, SQL, and MongoDB for troubleshooting.

Company & Culture Questions:

Customer-Centricity: Explain how you ensure a customer-centric mindset in your approach to technical support.
Collaboration: Describe your experience working with cross-functional teams and remote collaboration.
Adaptability: Share examples of how you've adapted to changing customer needs and evolving technical landscapes.

Portfolio Presentation Strategy:

Storytelling: Use case studies and anecdotes to illustrate your problem-solving abilities and customer-centric mindset.
Data-Driven Approach: Include data and metrics to demonstrate the impact of your technical support efforts.
Collaboration Focus: Highlight your experience working with cross-functional teams and driving customer satisfaction through efficient issue resolution.

📝 Enhancement Note: Tipalti's interview process focuses on assessing problem-solving skills, customer-centric mindset, and adaptability. Candidates should prepare for technical questions, company-specific questions, and portfolio presentation strategies that emphasize storytelling, data-driven approaches, and collaboration.

📌 Application Steps

To apply for this Technical Support Engineer position at Tipalti:

Submit Your Application: Click on the application link and submit your resume, highlighting relevant technical support experience, problem-solving skills, and customer-centric mindset.
Prepare Your Portfolio: Tailor your portfolio to showcase complex technical issues resolved, customer feedback, and problem-solving abilities with case studies and data-driven examples.
Research Tipalti: Familiarize yourself with Tipalti's mission, values, and company culture, emphasizing customer-centricity, innovation, and collaboration.
Prepare for Interviews: Brush up on your technical skills, API integration knowledge, and database management proficiency. Practice for behavioral interviews and portfolio presentations, focusing on storytelling, data-driven approaches, and collaboration.

📝 Enhancement Note: Tipalti's application process emphasizes customer-centric mindset, problem-solving skills, and adaptability. Candidates should tailor their applications, portfolios, and interview preparation to highlight these essential qualities for success in the technical support role.

Technical Support Engineer