📍 Job Overview

Job Title: Technical Support Engineer
Company: Sokigo
Location: Karlskrona, Sweden & Malmö, Sweden
Job Type: Full-Time (Hybrid)
Category: Technical Support
Date Posted: 2025-05-25
Experience Level: 2-5 years
Remote Status: On-site with hybrid options

🚀 Role Summary

Customer-Focused: Provide exceptional support to customers, understanding their needs, and resolving technical issues.
Technical Problem-Solving: Troubleshoot and resolve complex technical problems, contributing to product improvement.
GIS Experience: Leverage your GIS background to provide specialized support and contribute to product development.
Team Collaboration: Work closely with the team to ensure customer satisfaction and continuous product enhancement.

📝 Enhancement Note: This role requires a strong customer focus, technical problem-solving skills, and GIS experience to excel in supporting customers and driving product improvement.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries and troubleshoot technical issues, ensuring high customer satisfaction.
Problem Resolution: Investigate and resolve complex technical problems, contributing to product improvement.
GIS Support: Leverage your GIS background to provide specialized support and contribute to product development.
User Training: Assist customers in understanding and using modern IT solutions for public operations.
Feedback Collection: Gather and analyze customer feedback to identify improvement opportunities.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong communication skills, and a customer-centric mindset to excel in supporting customers and driving product improvement.

🎓 Skills & Qualifications

Education: Relevant degree or certification in GIS, computer science, or a related field.

Experience: Proven experience in municipal technical operations, preferably with a focus on GIS.

Required Skills:

Strong customer service skills
Excellent communication skills in Swedish and English
GIS experience
Familiarity with municipal technical operations and physical planning
Problem-solving skills
Teamwork and collaboration skills

Preferred Skills:

Experience with specific GIS software and tools
Knowledge of municipal technical operations and regulations
Familiarity with IT service management processes
Experience in a similar technical support role

📝 Enhancement Note: This role requires a strong combination of technical skills, customer service experience, and a solid understanding of municipal operations to excel in supporting customers and driving product improvement.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your GIS and technical support skills through relevant projects and case studies.
Showcase your problem-solving abilities and customer service approach in your portfolio.
Highlight any experience with municipal technical operations and physical planning.

Technical Documentation:

Provide detailed documentation of your GIS projects, including data sources, methods, and results.
Include any relevant customer feedback and how you used it to improve products or services.

📝 Enhancement Note: This role requires a strong portfolio demonstrating your GIS and technical support skills, as well as your ability to gather and act on customer feedback to drive product improvement.

💵 Compensation & Benefits

Salary Range: SEK 35,000 - 45,000 per month (based on experience and qualifications)

Benefits:

Competence development
Fixed salary
Pension insurance
Wellness grant
Competitive pension and insurance packages
Opportunities for remote work and flexible hours

Working Hours: Full-time (40 hours per week) with flexible scheduling and remote work options.

📝 Enhancement Note: The salary range is estimated based on market research for technical support roles in Sweden, considering the required experience and GIS background. Benefits may vary based on individual circumstances and company policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software and IT services, focusing on municipal technical operations and GIS.

Company Size: Medium-sized (250 employees)

Founded: 1999

Team Structure:

Technical Support: 10-15 employees, including the role of Technical Support Engineer.
Product Development: 50-60 employees, working on GIS and other municipal software solutions.
Sales & Marketing: 20-25 employees, responsible for customer acquisition and retention.
Management & Administration: 15-20 employees, ensuring the smooth operation of the company.

Development Methodology:

Agile/Scrum methodologies for product development and customer support.
Regular code reviews, testing, and quality assurance practices.
Continuous deployment and improvement processes.

Company Website: Sokigo

📝 Enhancement Note: Sokigo's culture emphasizes customer focus, technical expertise, and continuous improvement, making it an ideal fit for candidates with strong customer service skills and a passion for GIS and municipal technical operations.

📈 Career & Growth Analysis

Technical Support Engineer Role: Responsible for providing exceptional customer support, troubleshooting technical issues, and contributing to product improvement through customer feedback and GIS expertise.

Reporting Structure: Reports directly to the Team Manager, Technical Support, and collaborates closely with the Product Development and Sales & Marketing teams.

Technical Impact: Contribute to product improvement by gathering and analyzing customer feedback, identifying trends, and making data-driven recommendations to the Product Development team.

Growth Opportunities:

Technical Specialist: Develop expertise in specific GIS software or municipal technical operations, becoming a go-to resource for customers and the team.
Team Lead: Demonstrate strong leadership skills, mentoring team members, and driving team performance.
Product Manager: Transition into a product-focused role, working closely with the Product Development team to define product strategy and roadmaps.

📝 Enhancement Note: Sokigo offers clear career progression paths for Technical Support Engineers, with opportunities to specialize in GIS, develop leadership skills, or transition into product management roles.

🌐 Work Environment

Office Type: Hybrid, with on-site work required for initial training and occasional team meetings.

Office Location(s):

Karlskrona, Sweden: Initial placement for training and onboarding.
Malmö, Sweden: Potential relocation after initial training.

Workspace Context:

Collaborative workspaces with dedicated support and development teams.
Access to modern hardware, software, and tools for technical support and GIS work.
Opportunities for remote work and flexible hours, depending on the role and team requirements.

Work Schedule: Full-time (40 hours per week), with flexible scheduling and remote work options.

📝 Enhancement Note: Sokigo's hybrid work environment encourages collaboration and knowledge sharing while offering flexibility for remote work and personal growth.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Initial conversation to assess communication skills, customer service experience, and GIS background.
Technical Assessment: Hands-on exercise or case study to evaluate problem-solving skills, GIS expertise, and customer support approach.
Behavioral Interview: Discussion of work experience, customer service scenarios, and cultural fit.
Final Decision: Review of all assessment results and final decision-making.

Portfolio Review Tips:

Highlight relevant GIS projects and customer support experiences.
Include any positive customer feedback or success stories demonstrating your impact on customer satisfaction.
Showcase your problem-solving skills and ability to gather and act on customer feedback.

Technical Challenge Preparation:

Brush up on your GIS skills and familiarize yourself with common municipal technical operations and regulations.
Practice problem-solving exercises and customer service scenarios to build confidence in your abilities.
Research Sokigo's products and services to demonstrate your understanding of the company and its offerings.

ATS Keywords: (See the comprehensive list below)

📝 Enhancement Note: Sokigo's interview process focuses on assessing customer service skills, GIS expertise, and problem-solving abilities, with a strong emphasis on cultural fit and customer-centric mindset.

🛠 Technology Stack & Web Infrastructure

GIS Software:

QGIS
ArcGIS
MapInfo
Other relevant GIS software and tools

Operating Systems:

Windows
macOS
Linux (for specific tasks and tools)

Collaboration & Productivity Tools:

Microsoft Office Suite
Google Workspace
Slack
Jira
Confluence

Customer Support Software:

Zendesk
Freshdesk
Other relevant customer support software and tools

📝 Enhancement Note: Sokigo uses a variety of GIS software, operating systems, and collaboration tools to support its customers and drive product development. Familiarity with these tools is essential for success in the Technical Support Engineer role.

👥 Team Culture & Values

Technical Support Values:

Customer-centric mindset
Strong problem-solving skills
Technical expertise in GIS and municipal operations
Excellent communication and collaboration skills
Continuous learning and improvement

Collaboration Style:

Cross-functional teamwork with Product Development, Sales & Marketing, and Management teams.
Regular team meetings and knowledge-sharing sessions.
Open and transparent communication, with a focus on customer feedback and continuous improvement.

📝 Enhancement Note: Sokigo's technical support team values customer focus, technical expertise, and continuous learning, fostering a collaborative and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues and providing customer support for a wide range of municipal operations and GIS software.
Staying up-to-date with the latest GIS software, tools, and best practices.
Identifying trends and patterns in customer feedback to drive product improvement.

Learning & Development Opportunities:

Technical Specialization: Develop expertise in specific GIS software, municipal technical operations, or customer support processes.
Leadership Development: Build leadership skills through mentoring, team management, and project leadership opportunities.
Product Management: Transition into a product-focused role, working closely with the Product Development team to define product strategy and roadmaps.

📝 Enhancement Note: Sokigo offers numerous challenges and growth opportunities for Technical Support Engineers, with a strong emphasis on continuous learning, technical specialization, and career progression.

💡 Interview Preparation

Technical Questions:

GIS Expertise: Demonstrate your knowledge of GIS software, tools, and best practices, with a focus on municipal technical operations.
Problem-Solving: Walk through a customer support scenario, explaining your approach to troubleshooting and resolution.
Customer Service: Describe your customer service experience and how you've handled challenging customers or situations in the past.

Company & Culture Questions:

Company Knowledge: Show your understanding of Sokigo's products, services, and company culture.
Customer Focus: Explain how you would gather and act on customer feedback to drive product improvement.
Teamwork: Describe your experience working in a collaborative, cross-functional team environment.

Portfolio Presentation Strategy:

GIS Projects: Highlight your GIS projects and explain how they demonstrate your technical expertise and problem-solving skills.
Customer Support Experience: Showcase your customer support experience, including any positive feedback or success stories.
Customer Feedback Analysis: Explain how you've gathered and acted on customer feedback to improve products or services in the past.

📝 Enhancement Note: Sokigo's interview process focuses on assessing GIS expertise, problem-solving skills, customer service experience, and cultural fit, with a strong emphasis on customer-centric mindset and continuous learning.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the Sokigo job portal.
Customize your portfolio with relevant GIS projects and customer support experiences, highlighting your problem-solving skills and customer service approach.
Optimize your resume for technical support roles, emphasizing your GIS background, customer service experience, and problem-solving skills.
Prepare for the technical assessment and interview process, focusing on GIS expertise, problem-solving exercises, and customer service scenarios.
Research Sokigo's products, services, and company culture to demonstrate your understanding and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

ATS Keywords:

Programming Languages:

Python
JavaScript
SQL

Web Frameworks:

React
Angular
Vue.js

Server Technologies:

Node.js
Express
Django

Databases:

PostgreSQL
MySQL
MongoDB

Tools:

Git
Jira
Confluence
Trello
Asana
Microsoft Office Suite
Google Workspace

Methodologies:

Agile
Scrum
Kanban
DevOps
ITIL

Soft Skills:

Communication
Teamwork
Problem-solving
Customer service
Adaptability
Time management

Industry Terms:

GIS
Municipal technical operations
Physical planning
Customer support
Technical support
Customer service
Customer experience
Customer satisfaction
Customer feedback
Customer success
Product improvement
Product development
Software development
IT service management
IT support
Technical support
Technical problem-solving
Technical expertise
Technical skills
Technical training
Technical documentation
Technical writing
Technical leadership
Technical mentoring
Technical coaching
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