📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Roche
• Location: Warsaw, Mazowieckie, Poland
• Job Type: Full-time
• Category: Technical Support
• Date Posted: June 18, 2025
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Provide technical support and installation services for laboratory equipment in the Kujawsko-Pomorskie region
• Collaborate with clients to understand their needs and provide effective solutions
• Conduct training sessions and offer technical assistance to clients
• Prepare reports on work results and maintain accurate records

💻 Primary Responsibilities

• Installation and Implementation: Install and configure laboratory equipment according to client specifications
• Technical Support: Troubleshoot technical issues and provide solutions to clients
• Training: Conduct training sessions for clients on the use of laboratory equipment and software
• Client Communication: Maintain open communication with clients to understand their needs and address their concerns
• Reporting: Prepare and submit reports on work results and maintain accurate records of client interactions

🎓 Skills & Qualifications

Education: Higher technical education in fields such as precision mechanics, electronics, or a related field

Experience: Entry-level to mid-level experience in technical support or a related field (0-2 years)

Required Skills:

• Strong communication skills in Polish and English (minimum B2)
• Excellent problem-solving skills
• Ability to work independently and manage time effectively
• Valid driver's license (category B)

Preferred Skills:

• Experience in laboratory equipment maintenance or support
• Knowledge of laboratory software and systems
• Familiarity with Agile methodologies and project management tools

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified; research shows that the average salary for a Technical Support Engineer in Warsaw, Poland, is around PLN 4,500 - 6,500 per month (gross)

Benefits:

• Attractive benefit package
• Professional development opportunities
• Training and onboarding program

Working Hours: Full-time (40 hours per week), with flexibility for project deadlines and maintenance windows

🎯 Team & Company Context

Company Culture: Roche fosters a culture of innovation, collaboration, and diversity, with a strong commitment to improving healthcare worldwide

Industry: Healthcare, specifically focused on diagnostics and pharmaceuticals

Company Size: Large (over 100,000 employees globally)

Founded: 1896 (headquarters in Basel, Switzerland)

Team Structure:

• The Technical Support team is part of the Roche Diagnostics Poland organization, working closely with sales, marketing, and other internal teams
• The team consists of experienced technical support engineers who provide expertise in laboratory equipment and software

Development Methodology:

• Roche Diagnostics Poland follows Agile methodologies for project management and software development
• The team uses collaborative tools and platforms to facilitate communication and knowledge sharing

Company Website: https://www.roche.com/

📈 Career & Growth Analysis

Technical Support Engineer Career Level: Entry-level to mid-level, with opportunities for growth and development within the Technical Support team or other departments within Roche Diagnostics Poland

Reporting Structure: The Technical Support Engineer will report directly to the Technical Support Manager

Technical Impact: The role involves working directly with clients to resolve technical issues, providing training, and ensuring the smooth operation of laboratory equipment, which directly impacts patient care and healthcare outcomes

Growth Opportunities:

• Develop expertise in laboratory equipment and software, leading to more advanced technical roles
• Gain experience in project management and team leadership, paving the way for management positions
• Explore opportunities in other departments, such as sales, marketing, or R&D, to expand skills and advance career growth

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities and equipment

Office Location(s): Warsaw, Poland

Workspace Context:

• The Technical Support team works in a collaborative environment, with open-plan offices and dedicated spaces for training and meetings
• The office is equipped with the latest technology, including multiple monitors and testing devices, to support the team's work
• The team interacts regularly with clients, sales, and marketing teams to ensure client needs are met and equipment is functioning optimally

Work Schedule: Full-time, with flexibility for deployment windows, maintenance, and project deadlines

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening
2. Phone or video call to discuss the role and assess communication skills
3. On-site or virtual technical interview, focusing on problem-solving, communication, and client management skills
4. Final decision and offer

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation:

• Familiarize yourself with common laboratory equipment and software used in the diagnostics industry
• Brush up on your problem-solving skills and be prepared to discuss real-life scenarios and solutions
• Research Roche Diagnostics Poland and understand their products, services, and company culture

ATS Keywords:

• Technical Support
• Laboratory Equipment
• Client Communication
• Problem Solving
• Training
• Reporting
• Time Management
• Agile Methodologies
• Project Management Tools

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Technical Support Values:

• Customer-centric approach, focusing on client needs and satisfaction
• Collaboration and teamwork, working closely with sales, marketing, and other internal teams
• Continuous learning and improvement, staying up-to-date with the latest laboratory equipment and software developments
• Attention to detail and commitment to quality, ensuring accurate and reliable service delivery

Collaboration Style:

• The Technical Support team works closely with clients, sales, and marketing teams to ensure client needs are met and equipment is functioning optimally
• The team uses collaborative tools and platforms to facilitate communication and knowledge sharing
• Regular team meetings and training sessions are held to discuss performance, address concerns, and share best practices

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues and providing effective solutions for clients
• Staying up-to-date with the latest laboratory equipment and software developments
• Managing time effectively and prioritizing tasks to meet project deadlines and client expectations

Learning & Development Opportunities:

• Gain hands-on experience in laboratory equipment and software support
• Develop strong client management and communication skills
• Explore opportunities in other departments, such as sales, marketing, or R&D, to expand skills and advance career growth

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to troubleshoot a complex technical issue. What steps did you take to resolve the problem, and what was the outcome?
• How do you prioritize tasks and manage your time effectively when working on multiple projects or supporting multiple clients?
• Can you explain a laboratory equipment or software concept in simple terms, as if you were training a non-technical user?

Company & Culture Questions:

• Why are you interested in working for Roche Diagnostics Poland, and what do you hope to achieve in this role?
• How do you approach building and maintaining strong relationships with clients, both technically and professionally?
• Can you describe a situation where you had to adapt to a significant change in your work environment or role? How did you handle it, and what was the outcome?

Portfolio Presentation Strategy: N/A (not applicable for this role)

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Submit your application through the application link provided in the job listing
2. Tailor your resume and cover letter to highlight your relevant technical support experience, skills, and achievements
3. Prepare for the technical interview by familiarizing yourself with common laboratory equipment and software, and researching Roche Diagnostics Poland and their products
4. Show enthusiasm and curiosity about the role and the company during the interview process