Technical Support Engineer

📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Qube Research & Technologies
• Location: London, London, City of, United Kingdom
• Job Type: On-site
• Category: DevOps Engineer, Technical Support
• Date Posted: 2025-06-26
• Experience Level: Mid-Senior level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role is critical for ensuring new researchers and traders at QRT have a smooth onboarding experience, enabling them to be productive from day one. The Technical Support Engineer will provide direct support, enhance internal tools, and collaborate with various teams to deliver tailored, high-impact solutions.

• Key web technology aspect 1: The role focuses on providing technical support for researchers, setting up and maintaining Python, Linux, and AWS environments, which are essential for quantitative research and trading.

• Key web technology aspect 2: The Technical Support Engineer will maintain and improve onboarding materials, tools, and example notebooks in Python, encouraging better coding practices and enhancing researcher efficiency.

• Key web technology aspect 3: This role involves delivering on-site support to local teams and projects, facilitating clear communication between technical and non-technical team members, and evaluating new tools or technologies to improve researcher efficiency.

• Key web technology aspect 4: The Technical Support Engineer will collaborate with researchers to understand pain points and deliver workflow improvements, advocating for pragmatic software practices and effective workflows.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role revolve around supporting researchers and traders, maintaining and improving onboarding materials, and collaborating with various teams to deliver tailored solutions.

• Web technology responsibility 1: Provide technical support for researchers, setting up and maintaining Python, Linux, and AWS environments.

• Web technology responsibility 2: Maintain and improve onboarding materials, tools, and example notebooks in Python, encouraging better coding practices and enhancing researcher efficiency.

• Web technology responsibility 3: Deliver on-site support to local teams and projects, with a helpful and approachable mindset, facilitating clear communication between technical and non-technical team members.

• Web technology responsibility 4: Collaborate with researchers to understand pain points and deliver workflow improvements, advocating for pragmatic software practices and effective workflows.

• Web technology responsibility 5: Evaluate and test new tools or technologies to improve researcher efficiency, and share findings internally.

🎓 Skills & Qualifications

Education:

• 📝 Enhancement Note: A bachelor's degree in Computer Science, Engineering, or a related field is typically required for this role, along with relevant work experience in technical support or a similar environment.

• Education requirements: Bachelor's degree in Computer Science, Engineering, or a related field.

Experience:

• 📝 Enhancement Note: The ideal candidate should have 2-5 years of experience in technical support, with a strong focus on Python, Linux, and AWS environments.

• Experience requirements: 2-5 years of experience in technical support, with a strong focus on Python, Linux, and AWS environments.

Required Skills:

• Required web technology skill 1: Strong working knowledge of Python, Linux, and AWS.
• Required web technology skill 2: Solid understanding of data science workflows and tooling in support of quantitative researchers.
• Required web technology skill 3: Advocates for pragmatic software practices and effective workflows.
• Required web technology skill 4: Ability to explain complex tools and methods to users with varied coding backgrounds.

Preferred Skills:

• Preferred web technology skill 1: Exposure to quantitative strategies or financial markets.
• Preferred web technology skill 2: Passion for technology, demonstrated through personal or side projects.
• Preferred web technology skill 3: Excellent written and verbal communication skills, with the ability to produce clear documentation.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • 📝 Enhancement Note: A strong portfolio showcasing technical support projects, Python scripts, and Linux/AWS environment configurations will be essential for this role. Include examples of workflow improvements and problem-solving initiatives.

  • Specific web portfolio requirement 1: Examples of Python scripts and tools developed to support researchers.

  • Specific web portfolio requirement 2: Documentation demonstrating your ability to explain complex tools and methods to users with varied coding backgrounds.

  • Specific web portfolio requirement 3: Case studies showcasing your problem-solving skills and workflow improvements.

  • Specific web portfolio requirement 4: Evidence of your ability to collaborate with teams to deliver tailored solutions.

• Technical Documentation:

  • Technical documentation requirement 1: Code quality, commenting, and documentation standards for Python scripts.
  • Technical documentation requirement 2: Version control, deployment processes, and server configuration for onboarding materials and tools.
  • Technical documentation requirement 3: Testing methodologies, performance metrics, and optimization techniques for researcher workflows.

💵 Compensation & Benefits

• Salary Range: £45,000 - £65,000 per annum (based on regional market research for mid-senior level technical support roles in London)

• Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and collaborative work environment.
  • Initiatives and programs to enable employees to achieve a healthy work-life balance.

• Working Hours: Full-time, Monday to Friday, with occasional on-site support required.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Quantitative and systematic investment management, with a focus on technology and data-driven approaches.

• Company Size: Medium to large-sized organization, with a global presence and a collaborative mindset.

• Founded: The founding date and company history are not specified in the provided job listing.

• Team Structure:

  • 📝 Enhancement Note: The Technical Support Engineer will work closely with researchers, traders, and various teams to deliver tailored solutions, enhance internal tools, and improve researcher efficiency.

  • Team size and specialization areas: The Technical Support Engineer will collaborate with researchers, traders, and other technical teams to provide support and improve workflows.

  • Reporting structure and hierarchy: This role reports directly to the Head of Research Engineering or a similar role, with close collaboration with researchers, traders, and other technical teams.

  • Cross-functional collaboration with design, marketing, and business teams: The Technical Support Engineer will work closely with various teams to ensure researcher needs are met and workflows are optimized.

• Development Methodology:

  • Agile/Scrum methodologies and sprint planning for web projects: Not specified in the job listing.
  • Code review, testing, and quality assurance practices: Not specified in the job listing.
  • Deployment strategies, CI/CD pipelines, and server management: Not specified in the job listing.

• Company Website: www.qube-rt.com

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-Senior level (2-5 years) - The Technical Support Engineer role requires a solid foundation in technical support, with a strong focus on Python, Linux, and AWS environments. This role offers opportunities for growth and professional development within the organization.

• Reporting Structure: This role reports directly to the Head of Research Engineering or a similar role, with close collaboration with researchers, traders, and other technical teams.

• Technical Impact: The Technical Support Engineer will have a significant impact on researcher productivity, workflow efficiency, and overall team success by providing direct support, enhancing internal tools, and collaborating with various teams to deliver tailored solutions.

• Growth Opportunities:

  • 📝 Enhancement Note: QRT offers opportunities for professional development and growth, with a focus on continuous improvement and a dynamic work environment.

  • Growth opportunity 1: Technical leadership potential with team management and architecture decisions, as the Technical Support Engineer gains experience and demonstrates strong performance.

  • Growth opportunity 2: Technical skill development with emerging technologies, as the Technical Support Engineer stays up-to-date with industry trends and new tools.

  • Growth opportunity 3: Career progression paths within the organization, as the Technical Support Engineer continues to grow and develop their skills.

🌐 Work Environment

• Office Type: On-site, with a collaborative and dynamic work environment that encourages continuous improvement and teamwork.

• Office Location(s): London, with potential for occasional on-site support at other locations.

• Workspace Context:

  • Collaborative web development environment impact: The Technical Support Engineer will work closely with researchers, traders, and other technical teams to provide support and improve workflows.
  • Development tools, multiple monitors, and testing devices available: Not specified in the job listing.
  • Web development team interaction and cross-functional collaboration opportunities: The Technical Support Engineer will collaborate with various teams to ensure researcher needs are met and workflows are optimized.

• Work Schedule: Full-time, Monday to Friday, with occasional on-site support required.

📄 Application & Technical Interview Process

• Interview Process:

  • 📝 Enhancement Note: The interview process for this role will likely involve technical assessments, problem-solving exercises, and behavioral questions to evaluate the candidate's fit for the Technical Support Engineer role.

  • Process step 1: Technical preparation recommendations and coding/configuration assessment focus.

  • Process step 2: Web architecture expectations and system design discussion.

  • Process step 3: Web development team interaction and cultural fit assessment.

  • Process step 4: Final evaluation criteria and technical impact discussion.

• Portfolio Review Tips:

  • 📝 Enhancement Note: Prepare a portfolio showcasing your technical support projects, Python scripts, and Linux/AWS environment configurations. Include examples of workflow improvements and problem-solving initiatives.

  • Portfolio tip 1: Specific tactical advice for web portfolio curation and live demo presentation.

  • Portfolio tip 2: Project case study structure with user experience and technical implementation focus.

  • Portfolio tip 3: Code quality demonstration and responsive design standards for this role.

  • Portfolio tip 4: Company-specific web technology considerations and performance optimization examples.

• Technical Challenge Preparation:

  • 📝 Enhancement Note: Prepare for technical challenges related to Python, Linux, and AWS environments, as well as problem-solving exercises and workflow improvement scenarios.

  • Challenge preparation 1: Typical web development exercise format and expectations.

  • Challenge preparation 2: Time management and solution architecture for web challenges.

  • Challenge preparation 3: Communication and technical explanation articulation for web concepts.

• ATS Keywords:

  • 📝 Enhancement Note: Include relevant ATS keywords in your resume and application materials to improve your chances of being matched with this Technical Support Engineer role. Keywords may include, but are not limited to: Python, Linux, AWS, technical support, onboarding, workflow improvements, and data science.

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: Not applicable to this role, as it focuses on technical support rather than web development.

• Backend & Server Technologies:

  • 📝 Enhancement Note: The Technical Support Engineer will work with Python, Linux, and AWS environments to provide technical support for researchers and enhance internal tools.

  • Backend technology 1: Python - Strong working knowledge of Python is required for this role, as it is used extensively for data science workflows and tooling in support of quantitative researchers.

  • Server technology 2: Linux - Solid understanding of Linux environments is essential for maintaining and configuring researcher workstations and servers.

  • Infrastructure tool 3: AWS - Experience with AWS services is required to support researchers and enhance internal tools.

• Development & DevOps Tools:

  • 📝 Enhancement Note: The Technical Support Engineer will use various development and DevOps tools to provide technical support, enhance internal tools, and improve researcher efficiency.

  • Development tool 1: Version control systems, such as Git, to manage onboarding materials and tools.

  • DevOps tool 2: CI/CD pipelines and automated deployment tools to streamline workflows and improve researcher efficiency.

  • Monitoring tool 3: Server monitoring tools, such as Nagios or Zabbix, to ensure researcher workstations and servers are functioning properly.

👥 Team Culture & Values

• Web Development Values:

  • 📝 Enhancement Note: QRT values a collaborative mindset, continuous improvement, and a focus on technology and data-driven approaches. The Technical Support Engineer should embody these values in their work and interactions with researchers, traders, and other technical teams.

  • Web development value 1: User experience focus and technical excellence expectations - The Technical Support Engineer should strive to provide exceptional support and enhance workflows to improve researcher productivity and satisfaction.

  • Web development value 2: Performance optimization and accessibility standards - Not specified in the job listing.

  • Web development value 3: Code quality approach and collaborative development practices - The Technical Support Engineer should maintain high coding standards and collaborate with researchers and other technical teams to deliver tailored solutions.

  • Web development value 4: Innovation expectations and emerging technology adoption - QRT encourages its employees to stay up-to-date with industry trends and new tools, fostering a culture of continuous learning and improvement.

• Collaboration Style:

  • 📝 Enhancement Note: The Technical Support Engineer will collaborate closely with researchers, traders, and other technical teams to provide support, enhance internal tools, and improve workflows.

  • Collaboration approach 1: Cross-functional integration between developers, designers, and stakeholders - The Technical Support Engineer will work closely with various teams to ensure researcher needs are met and workflows are optimized.

  • Collaboration approach 2: Code review culture and peer programming practices - Not specified in the job listing.

  • Collaboration approach 3: Knowledge sharing, technical mentoring, and continuous learning - The Technical Support Engineer will share their expertise with researchers and other technical teams, fostering a culture of continuous learning and improvement.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • 📝 Enhancement Note: The Technical Support Engineer will face various technical challenges related to Python, Linux, and AWS environments, as well as problem-solving exercises and workflow improvement scenarios.

  • Web development challenge 1: Specific to this role with modern web standards and browser compatibility solutions - Not specified in the job listing.

  • Web development challenge 2: Specific to this company/technology stack with performance optimization and scalability considerations - The Technical Support Engineer will work to improve researcher efficiency and optimize workflows using Python, Linux, and AWS environments.

  • Web development challenge 3: Specific to user experience with accessibility and responsive design adaptation - Not specified in the job listing.

  • Web development challenge 4: Specific to emerging web technologies with continuous learning and skill development approaches - QRT encourages its employees to stay up-to-date with industry trends and new tools, fostering a culture of continuous learning and improvement.

• Learning & Development Opportunities:

  • 📝 Enhancement Note: QRT offers opportunities for professional development and growth, with a focus on continuous improvement and a dynamic work environment.

  • Learning opportunity 1: Web technology skill advancement and specialization paths - The Technical Support Engineer can develop their skills and expertise in Python, Linux, and AWS environments, as well as other relevant technologies.

  • Learning opportunity 2: Conference attendance, certification, and community involvement - QRT encourages its employees to attend industry conferences, obtain relevant certifications, and engage with the broader technical community.

  • Learning opportunity 3: Technical mentorship, leadership development, and architecture decision-making - As the Technical Support Engineer gains experience and demonstrates strong performance, they may have the opportunity to mentor others, develop leadership skills, and make architecture decisions.

💡 Interview Preparation

• Technical Questions:

  • 📝 Enhancement Note: Prepare for technical questions related to Python, Linux, and AWS environments, as well as problem-solving exercises and workflow improvement scenarios.

  • Technical question 1: Specific to web development fundamentals with HTML, CSS, JavaScript preparation advice - Not specified in the job listing.

  • Technical question 2: Specific to web architecture and performance with system design and optimization strategies - The Technical Support Engineer should be prepared to discuss their approach to improving researcher efficiency and optimizing workflows using Python, Linux, and AWS environments.

  • Technical question 3: Specific to problem-solving with live coding examples and debugging demonstrations - The Technical Support Engineer should be prepared to demonstrate their problem-solving skills and ability to troubleshoot technical issues.

• Company & Culture Questions:

  • 📝 Enhancement Note: Prepare for company-specific questions related to QRT's mission, values, and work environment, as well as your fit for the Technical Support Engineer role.

  • Technical question 4: Specific to company web development culture with research recommendations and team fit assessment - The Technical Support Engineer should demonstrate their understanding of QRT's collaborative mindset, continuous improvement, and focus on technology and data-driven approaches.

  • Technical question 5: Specific to web development methodology with Agile practices and collaboration examples - Not specified in the job listing.

  • Technical question 6: Specific to user experience impact with project metrics and performance measurement discussion - The Technical Support Engineer should be prepared to discuss their approach to improving researcher productivity and satisfaction.

• Portfolio Presentation Strategy:

  • 📝 Enhancement Note: Prepare a portfolio showcasing your technical support projects, Python scripts, and Linux/AWS environment configurations. Include examples of workflow improvements and problem-solving initiatives.

  • Presentation strategy 1: Live website demonstration and technical walkthrough methods - Not specified in the job listing.

  • Presentation strategy 2: Code explanation techniques and architecture decision reasoning - The Technical Support Engineer should be prepared to explain their code and architecture decisions, demonstrating their technical expertise and problem-solving skills.

  • Presentation strategy 3: User experience showcase and responsive design demonstration methods - Not specified in the job listing.

📌 Application Steps

To apply for this Technical Support Engineer position:

• Submit your application through the application link provided in the job listing.
• Prepare a portfolio showcasing your technical support projects, Python scripts, and Linux/AWS environment configurations. Include examples of workflow improvements and problem-solving initiatives.
• Optimize your resume for web technology roles, highlighting your relevant skills and experience with Python, Linux, and AWS environments.
• Prepare for technical challenges related to Python, Linux, and AWS environments, as well as problem-solving exercises and workflow improvement scenarios.
• Research QRT's mission, values, and work environment, and prepare for company-specific questions related to your fit for the Technical Support Engineer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.