Technical Support Engineer

📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Qodo
• Location: Israel
• Job Type: Remote (Telecommute)
• Category: Technical Support Engineer - Web Infrastructure
• Date Posted: June 12, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: Remote (Israel)

🚀 Role Summary

• 📝 Enhancement Note: This role involves providing technical support to customers using Qodo's Gen AI platform, focusing on troubleshooting integration issues and ensuring effective implementation and usage of AI solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and exceptional communication abilities.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role revolve around providing high-quality technical support to customers, diagnosing and resolving technical issues, collaborating with the development team, and gathering user feedback to improve the product.

• 📝 Enhancement Note: This role requires a strong focus on problem-solving, with the ability to diagnose and resolve complex technical issues related to Qodo's Gen AI platform. Excellent communication skills are essential for explaining technical concepts clearly to customers and collaborating effectively with the development team.

💻 Primary Responsibilities

• Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
• Diagnose and troubleshoot issues related to Qodo's product, including integration problems, code issues, and configuration challenges
• Collaborate with the development team to escalate and resolve complex technical problems
• Continuously gather feedback from users to identify common issues and suggest improvements to the product
• Meet or exceed established performance goals
• Stay up-to-date with product updates, new features, and industry trends to provide informed support

🎓 Skills & Qualifications

🎓 Education & Experience

• Technical background through education, bootcamps, or hands-on experience
• 2+ years of technical support or customer-facing technical experience

🎓 Required Skills

• Proficiency in at least one programming language (Python, JavaScript, or Java)
• Familiarity with code versioning tools (e.g., Git) and IDEs
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
• Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly

🎓 Preferred Skills

• Experience with AI-driven tools or platforms
• Familiarity with SaaS and on-premise deployments
• Knowledge of Qodo's Gen AI platform and its features

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating relevant technical support or customer-facing experience through case studies or success stories can significantly strengthen your application.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • Document your technical support or customer-facing experience, highlighting problem-solving skills and customer satisfaction
  • Include examples of complex technical issues you've diagnosed and resolved, explaining your approach and the outcome
  • Showcase your communication skills by demonstrating how you've effectively explained technical concepts to non-technical stakeholders

• Technical Documentation:

  • Prepare clear and concise documentation or guides explaining technical concepts related to Qodo's Gen AI platform
  • Include step-by-step instructions, screenshots, or visual aids to enhance understanding
  • Ensure your documentation is well-organized, easy to navigate, and accessible to users with varying technical backgrounds

💵 Compensation & Benefits

📝 Enhancement Note: Although the salary range is not specified in the job listing, research indicates that mid-level technical support engineers in Israel typically earn between ₪ 15,000 - ₪ 25,000 per month, depending on experience and skills.

💵 Compensation & Benefits

• Salary Range: ₪ 15,000 - ₪ 25,000 per month (Mid-level Technical Support Engineer, Israel)

  • 📝 Enhancement Note: This range is based on market research and may vary depending on the candidate's experience, skills, and the company's specific compensation structure.

• Benefits:

  • Competitive compensation package
  • Opportunities for professional growth and development
  • Collaborative and innovative work environment
  • Remote work opportunities (Israel)

• Working Hours: Full-time (40 hours per week) with flexible scheduling to accommodate customer support needs

🎯 Team & Company Context

🏢 Company Culture

📝 Enhancement Note: Qodo is an early-stage startup focused on empowering developers with cutting-edge, GenAI-driven tools that integrate seamlessly into daily workflows. Their mission is to generate confidence for developers, enhancing productivity and code quality. As a Technical Support Engineer, you'll play a crucial role in ensuring customers can effectively implement and use Qodo's AI solutions.

• Industry: Software Development Tools

• Company Size: Early-stage startup (small team)

• Founded: Not specified

• Team Structure:

  • Small, collaborative team focused on providing high-quality technical support
  • Close collaboration with the development team to resolve complex technical problems
  • Cross-functional collaboration with other teams to gather user feedback and improve the product

• Development Methodology:

  • Agile development processes to ensure rapid iteration and improvement
  • Continuous integration and deployment to deliver updates and new features quickly
  • Customer-centric approach, prioritizing user feedback and satisfaction

• Company Website: Qodo

📈 Career & Growth Analysis

📝 Enhancement Note: This role offers an excellent opportunity for mid-level technical support professionals to grow their careers in a dynamic, customer-facing environment. As Qodo continues to expand its customer base and product offerings, there will be ample opportunities for career progression and skill development.

• Web Technology Career Level: Mid-level Technical Support Engineer

  • 📝 Enhancement Note: This role requires a strong technical background and proven problem-solving skills, making it an excellent fit for mid-level professionals seeking to advance their careers in technical support.

• Reporting Structure: Reports directly to the Technical Support Manager

  • 📝 Enhancement Note: As Qodo grows, there may be opportunities for Technical Support Engineers to take on leadership roles, managing teams and driving strategic initiatives.

• Technical Impact: Directly impacts customer satisfaction and product improvement by resolving technical issues and gathering user feedback

• Growth Opportunities:

  • Develop expertise in Qodo's Gen AI platform and related technologies
  • Gain experience in customer support and customer success, honing communication and problem-solving skills
  • Contribute to product improvement efforts by identifying common issues and suggesting enhancements
  • Opportunities for career progression as Qodo expands its team and product offerings

🌐 Work Environment

📝 Enhancement Note: Qodo offers a remote-friendly work environment, allowing Technical Support Engineers to work from home or other locations within Israel. This flexibility enables a better work-life balance and the ability to support customers during their preferred hours.

• Office Type: Remote-friendly (work from home or other locations within Israel)

• Office Location(s): Israel

• Workspace Context:

  • Collaborative work environment focused on customer support and problem-solving
  • Close collaboration with the development team to resolve complex technical problems
  • Opportunities for cross-functional collaboration with other teams to gather user feedback and improve the product

• Work Schedule: Full-time (40 hours per week) with flexible scheduling to accommodate customer support needs

  • 📝 Enhancement Note: The work schedule may vary depending on customer support needs, with the possibility of working evenings or weekends to ensure adequate coverage.

📄 Application & Technical Interview Process

📝 Enhancement Note: The application process for this role involves submitting your resume and portfolio through the provided link. The interview process will likely include technical assessments, problem-solving exercises, and customer support scenarios to evaluate your skills and fit for the role.

📄 Application & Technical Interview Process

• Interview Process:

  • Process Step 1: Submit your application through the provided link, including your resume and portfolio highlighting your technical support or customer-facing experience
  • Process Step 2: Technical assessment or coding challenge focused on diagnosing and resolving technical issues related to Qodo's Gen AI platform
  • Process Step 3: Problem-solving exercise or case study, demonstrating your ability to identify and address complex technical problems
  • Process Step 4: Customer support scenario or role-play, assessing your communication skills and customer support abilities

• Portfolio Review Tips:

  • Portfolio Tip 1: Highlight your technical support or customer-facing experience, focusing on problem-solving skills and customer satisfaction
  • Portfolio Tip 2: Include examples of complex technical issues you've diagnosed and resolved, explaining your approach and the outcome
  • Portfolio Tip 3: Showcase your communication skills by demonstrating how you've effectively explained technical concepts to non-technical stakeholders
  • Portfolio Tip 4: Tailor your portfolio to Qodo's Gen AI platform, emphasizing your understanding of the product and its features

• Technical Challenge Preparation:

  • Challenge Preparation 1: Familiarize yourself with Qodo's Gen AI platform and its features, focusing on integration and configuration challenges
  • Challenge Preparation 2: Brush up on your problem-solving skills, focusing on diagnosing and resolving technical issues related to AI-driven tools or platforms
  • Challenge Preparation 3: Prepare for customer support scenarios by practicing clear and concise communication, both written and verbal

• ATS Keywords: (See the provided list of relevant keywords for resume optimization)

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As a Technical Support Engineer, you'll work with Qodo's Gen AI platform and related technologies, focusing on troubleshooting integration issues and ensuring effective implementation and usage of AI solutions.

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: (Not specified for this role)

• Backend & Server Technologies:

  • Qodo's Gen AI platform (focus on integration and configuration challenges)
  • Relevant programming languages: Python, JavaScript, or Java

• Development & DevOps Tools:

  • Customer support ticketing system (e.g., Zendesk, Jira Service Management)
  • Collaboration tools (e.g., Slack, Microsoft Teams)
  • Project management tools (e.g., Jira, Asana)

👥 Team Culture & Values

📝 Enhancement Note: Qodo values collaboration, innovation, and customer-centricity in its team culture. As a Technical Support Engineer, you'll play a crucial role in ensuring customer satisfaction and product improvement by providing high-quality technical support and gathering user feedback.

👥 Team Culture & Values

• Web Development Values:

  • Value 1: Customer-centric approach, prioritizing user satisfaction and feedback
  • Value 2: Collaboration and teamwork, fostering a supportive and innovative work environment
  • Value 3: Continuous learning and improvement, staying up-to-date with product updates, new features, and industry trends
  • Value 4: Problem-solving mindset, focusing on diagnosing and resolving complex technical issues

• Collaboration Style:

  • Collaboration Approach 1: Close collaboration with the development team to resolve complex technical problems
  • Collaboration Approach 2: Cross-functional collaboration with other teams to gather user feedback and improve the product
  • Collaboration Approach 3: Knowledge sharing and technical mentoring, fostering a culture of continuous learning and skill development

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: As a Technical Support Engineer at Qodo, you'll face various challenges and growth opportunities, focusing on troubleshooting integration issues, resolving technical problems, and gathering user feedback to improve the product.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • Web Development Challenge 1: Troubleshooting integration issues related to Qodo's Gen AI platform
  • Web Development Challenge 2: Diagnosing and resolving complex technical issues, often requiring collaboration with the development team
  • Web Development Challenge 3: Staying up-to-date with product updates, new features, and industry trends to provide informed support
  • Web Development Challenge 4: Gathering user feedback and identifying common issues to suggest improvements to the product

• Learning & Development Opportunities:

  • Learning Opportunity 1: Develop expertise in Qodo's Gen AI platform and related technologies
  • Learning Opportunity 2: Gain experience in customer support and customer success, honing communication and problem-solving skills
  • Learning Opportunity 3: Contribute to product improvement efforts by identifying common issues and suggesting enhancements
  • Learning Opportunity 4: Opportunities for career progression as Qodo expands its team and product offerings

💡 Interview Preparation

📝 Enhancement Note: To prepare for the technical interview, focus on honing your problem-solving skills, familiarizing yourself with Qodo's Gen AI platform, and practicing clear and concise communication. Research Qodo's products, values, and company culture to demonstrate your enthusiasm and fit for the role.

💡 Interview Preparation

• Technical Questions:

  • Technical Question 1: Troubleshooting scenarios related to Qodo's Gen AI platform, focusing on integration and configuration challenges
  • Technical Question 2: Problem-solving exercises or case studies, assessing your ability to diagnose and resolve complex technical issues
  • Technical Question 3: Customer support scenarios or role-plays, evaluating your communication skills and customer support abilities

• Company & Culture Questions:

  • Technical Question 4: Research Qodo's products, values, and company culture to demonstrate your enthusiasm and fit for the role
  • Technical Question 5: Examples of how you've provided high-quality technical support to customers in previous roles
  • Technical Question 6: Strategies for gathering user feedback and identifying common issues to suggest improvements to the product

• Portfolio Presentation Strategy:

  • Presentation Strategy 1: Highlight your technical support or customer-facing experience, focusing on problem-solving skills and customer satisfaction
  • Presentation Strategy 2: Include examples of complex technical issues you've diagnosed and resolved, explaining your approach and the outcome
  • Presentation Strategy 3: Showcase your communication skills by demonstrating how you've effectively explained technical concepts to non-technical stakeholders

📌 Application Steps

To apply for this Technical Support Engineer position at Qodo:

1. Submit your application through the provided link, including your resume and portfolio highlighting your technical support or customer-facing experience
2. Prepare for the technical assessment or coding challenge by familiarizing yourself with Qodo's Gen AI platform and related technologies
3. Practice problem-solving exercises or case studies, focusing on diagnosing and resolving technical issues related to AI-driven tools or platforms
4. Research Qodo's products, values, and company culture to demonstrate your enthusiasm and fit for the role during the interview process