📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Patrianna LTD
• Location: Kyiv, Ukraine (Remote)
• Job Type: Full-Time
• Category: Technical Support & Customer Success
• Date Posted: July 18, 2025
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: Remote (Global)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on delivering exceptional technical support to B2B customers in the social gaming industry. It requires strong troubleshooting skills, a solid understanding of SQL, and excellent communication abilities.

💻 Primary Responsibilities

• Provide exceptional technical support to B2B customers via phone, email, and online chat, ensuring customer satisfaction and driving continuous improvement in support processes.
• Troubleshoot and diagnose technical issues related to integrating Patrianna's social gaming products with B2B customers' platforms, leveraging strong analytical and problem-solving skills to identify root causes and implement effective resolutions.
• Collaborate with development, product, and account management teams to escalate complex integration issues and ensure timely resolution, maintaining a knowledge base for future reference.
• Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations, identifying opportunities to improve customer satisfaction and support processes.

🎓 Skills & Qualifications

Education: A relevant Bachelor's degree in Computer Science, IT, or a related field is preferred. Equivalent practical experience may also be considered.

Experience: Minimum 1 year of experience in a B2B technical support role, with a proven track record of troubleshooting and resolving technical problems.

Required Skills:

• Proven experience in technical support and troubleshooting
• Working knowledge of SQL
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Strong commitment to providing exceptional customer service
• Familiarity with social gaming APIs and integrations (desired)

Preferred Skills:

• Experience with igaming or a comparable field
• Knowledge of customer relationship management (CRM) software
• Familiarity with remote work tools and environments

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not explicitly required. However, demonstrating problem-solving skills through past projects or case studies can be beneficial.

📵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. Based on market research and industry standards for entry to mid-level technical support roles in Kyiv, Ukraine, the estimated salary range is ₴120,000 - ₴180,000 per year (approximately $3,000 - $4,500 USD).

Benefits:

• Full Remote Work: Enjoy the flexibility of working remotely from anywhere in the world.
• Generous Leave Policy: Take advantage of paid time off, including vacation, sick leave, and bank holidays.
• Company Events: Engage in a vibrant company culture through various informal events designed to foster camaraderie and teamwork.
• Continuous Development: Join a fast-growing business with opportunities for career advancement and personal growth.

🎯 Team & Company Context

Company Culture: Patrianna LTD is a rapidly expanding social gaming company focused on captivating the North American market. They value innovation, creativity, and continuous growth, fostering a dynamic environment where employees can thrive and take their careers to new heights.

Team Structure: The technical support team works closely with development, product, and account management teams to ensure timely resolution of complex integration issues. The team is expected to stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations.

Development Methodology: Patrianna LTD is committed to delivering high-quality code, ensuring predictable behavior in production, seamless scaling, and automation every step of the way. They value continuous improvement and driving exceptional customer service.

Company Website: Patrianna LTD

🌐 Work Environment

Office Type: Full Remote Work - No physical office required.

Office Location(s): Not applicable, as this role is fully remote.

Workspace Context:

• 📝 Enhancement Note: As this role is fully remote, the workspace context is flexible and can be adapted to the employee's preferences and needs. A stable internet connection and a suitable workspace for remote work are essential.

Work Schedule: The typical workweek consists of 40 hours, with flexibility for deployment windows, maintenance, and project deadlines as needed.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate your troubleshooting skills by solving technical problems related to social gaming products and APIs.
2. Behavioral Questions: Showcase your problem-solving skills, communication abilities, and commitment to exceptional customer service through behavioral questions.
3. Final Evaluation: Discuss your technical impact, cultural fit, and potential growth within the company.

Portfolio Review Tips:

• 📝 Enhancement Note: While not explicitly required, demonstrating problem-solving skills through past projects or case studies can strengthen your application.

Technical Challenge Preparation:

• Brush up on your SQL skills and be prepared to demonstrate your ability to analyze and interpret data.
• Familiarize yourself with social gaming APIs and integrations, and be ready to discuss any relevant experience or knowledge.
• Prepare examples of how you've handled complex technical issues in the past, highlighting your problem-solving skills and commitment to exceptional customer service.

ATS Keywords: (Organized by category)

• Programming Languages: SQL
• Tools & Frameworks: CRM software (desired)
• Methodologies: Troubleshooting, Problem-solving, Customer service
• Industry Terms: Social gaming, APIs, Integrations, B2B, Technical support
• Soft Skills: Communication, Interpersonal skills, Teamwork, Adaptability

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on technical support rather than web development or server administration, a specific technology stack is not explicitly required. However, familiarity with social gaming APIs and integrations, as well as relevant tools and software, is beneficial.

👥 Team Culture & Values

Technical Support Values:

• Customer Focus: Prioritize exceptional customer service and satisfaction in all interactions.
• Continuous Improvement: Drive continuous improvement in support processes and customer experiences.
• Collaboration: Work closely with development, product, and account management teams to ensure timely resolution of complex integration issues.
• Adaptability: Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations, and be prepared to adapt to the dynamic needs of customers and technology.

Collaboration Style:

• Cross-Functional Collaboration: Work closely with various teams to ensure timely resolution of complex integration issues and maintain a knowledge base for future reference.
• Knowledge Sharing: Share your expertise and learn from others to drive continuous improvement in support processes and customer experiences.
• Continuous Learning: Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations, and be prepared to adapt to the dynamic needs of customers and technology.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: This role presents various technical challenges, such as troubleshooting escalated customer issues, performing log analysis, and configuring feature sets. These challenges require strong analytical and problem-solving skills, as well as a commitment to exceptional customer service.

Learning & Development Opportunities:

• 📝 Enhancement Note: Patrianna LTD offers opportunities for career advancement and personal growth, with a focus on driving exceptional customer service and continuous improvement in support processes. Employees are encouraged to stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Prepare for technical questions focused on troubleshooting social gaming products and APIs, as well as your problem-solving skills, communication abilities, and commitment to exceptional customer service.

Company & Culture Questions:

• 📝 Enhancement Note: Prepare for company and culture questions focused on your understanding of Patrianna LTD's mission, values, and commitment to driving exceptional customer service and continuous improvement in support processes.

Portfolio Presentation Strategy:

• 📝 Enhancement Note: While not explicitly required, demonstrating problem-solving skills through past projects or case studies can strengthen your application. Highlight your ability to handle complex technical issues, analyze data, and drive continuous improvement in support processes and customer experiences.

📌 Application Steps

To apply for this technical support engineer position:

1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight your technical support experience, problem-solving skills, and commitment to exceptional customer service.
3. Prepare for the technical assessment and behavioral questions by brushing up on your SQL skills, familiarizing yourself with social gaming APIs and integrations, and practicing your communication abilities.
4. Research Patrianna LTD's mission, values, and commitment to driving exceptional customer service and continuous improvement in support processes to demonstrate your cultural fit and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.