📍 Job Overview

Job Title: Technical Support Engineer
Company: Oredata Yazılım Limited Şirketi
Location: Istanbul, Turkey
Job Type: Remote (Telecommuting)
Category: Technical Support & IT Infrastructure
Date Posted: July 22, 2025
Experience Level: Entry to Mid-level (0-2 years)
Remote Status: Remote OK

🚀 Role Summary

📝 Enhancement Note: OREDATA is a Digital Transformation & IT Consulting firm with a strong focus on data science, analytics, and engineering. This Technical Support Engineer role offers an exciting opportunity to grow within a dynamic and innovative environment, working with cutting-edge technology and collaborating with industry experts.
As a Technical Support Engineer, you will be responsible for managing customer-reported technical issues, collaborating with internal teams, and continuously improving support processes. This role requires a strong understanding of computer systems, mobile devices, and various technology stacks, with hands-on experience in Linux and Windows environments.

💻 Primary Responsibilities

📝 Enhancement Note: The Technical Support Engineer role involves a mix of technical troubleshooting, customer interaction, and process improvement. This role is ideal for individuals who enjoy problem-solving, have strong communication skills, and thrive in a dynamic environment.
🔑 Case Management:
- Own and manage customer-reported technical issues from initial report to full resolution.
- Maintain accurate records of all support interactions and ensure timely closure of tickets.
🔍 Troubleshooting & Resolution:
- Research, diagnose, and troubleshoot software, hardware, and network-related issues.
- Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures.
🤝 Collaboration & Improvement:
- Collaborate with internal teams to continuously improve support processes and knowledge sharing.
- Adhere to SLA commitments based on issue severity.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: 0-2 years of experience in technical support, IT infrastructure, or a related role. Prior experience with Linux, Windows, and cloud technologies is preferred.

Required Skills:

Strong understanding of computer systems, mobile devices, and various technology stacks.
Hands-on experience with Linux and Windows environments.
Basic knowledge of bash scripting, SQL, and remote support tools.
Knowledge about cloud technologies and modern monitoring/troubleshooting tools.
Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch.
Analytical mindset with the ability to understand complex data flows and transformations.
Strong command of both written and spoken English.
Comfortable working in shift-based schedules.
Demonstrated ability to multitask and manage case tracking effectively.
Eagerness to continuously learn and grow within the role.

Preferred Skills:

Experience with customer support or IT helpdesk environments.
Familiarity with Agile methodologies and project management tools.
Knowledge of data pipeline and ETL processes.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly required for this role, demonstrating relevant technical projects or case studies can strengthen your application and showcase your problem-solving skills.

Portfolio Essentials:

Document or present a relevant technical support case study, highlighting your troubleshooting process, resolution, and lessons learned.
Include any positive feedback or testimonials from previous customers or colleagues.

Technical Documentation:

Familiarize yourself with OREDATA's support processes, tools, and knowledge base.
Prepare a list of relevant technical resources, tutorials, or documentation that you find helpful for troubleshooting and continuous learning.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. Based on market research for Technical Support Engineer roles in Istanbul, Turkey, the estimated salary range is ₺25,000 - ₺45,000 per month (gross), depending on experience and skills.

Benefits:

Remote working and flexible time off.
Opportunity to get company-paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc.).
Access to online training platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.).
Professional Employee Support Program: free legal & financial advice, psychological counseling, etc.
Opportunity to work on international projects.
Private health insurance.
Monthly internet allowance.
Birthday leave policy.
Dynamic work ecosystem where you can take initiative and responsibility.
Open communication, flexibility, and start-up spirit.
Learning & Development opportunities for both personal and professional growth.

Working Hours: The standard workweek is 40 hours, with flexible scheduling to accommodate shift-based support and international project requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: OREDATA operates in the IT consulting and digital transformation space, focusing on data science, analytics, and engineering. This role will expose you to a dynamic and innovative environment, working with cutting-edge technology and collaborating with industry experts.
Company Size: OREDATA is a mid-sized company with a team of over 100 employees, providing ample opportunities for collaboration and growth.
Founded: OREDATA was founded in 2012, with a strong track record of delivering successful projects across the EMEA region.

🌐 Work Environment

Office Type: OREDATA fosters a remote-first work culture, with a focus on collaboration and agility. While there is a physical office in Istanbul, Turkey, this role can be performed remotely.
Office Location(s): The primary office is located in Istanbul, Turkey. Remote workers can be based anywhere in Turkey.
Workspace Context:
- OREDATA encourages a collaborative work environment, with regular team meetings and knowledge-sharing sessions.
- Remote workers are expected to have a suitable home office setup, with access to necessary tools and resources.
- OREDATA provides access to online training platforms and encourages continuous learning and professional development.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: A brief phone call to discuss your technical background, experience, and motivation for the role.
On-site or Virtual Interview: A more in-depth discussion about your troubleshooting approach, customer support experience, and cultural fit with the OREDATA team.
Final Decision: The hiring team will make a final decision based on your interview performance, technical skills, and cultural fit.

Portfolio Review Tips:

Prepare a case study or project that demonstrates your technical support skills, problem-solving abilities, and customer focus.
Be ready to discuss your approach to troubleshooting, escalation, and resolution, as well as any lessons learned from the experience.

Technical Challenge Preparation:

Familiarize yourself with OREDATA's support processes, tools, and knowledge base.
Brush up on your Linux, Windows, and cloud technologies skills, as well as your understanding of data flows and transformations.
Practice explaining technical concepts clearly and concisely, as communication skills are crucial for this role.

ATS Keywords: (Organized by category)

Programming Languages: Bash, SQL, Python, Java, C++
Web Frameworks: Not applicable
Server Technologies: Linux, Windows, Cloud Technologies (AWS, GCP, Azure)
Databases: Not specified
Tools: Remote Support Tools, Monitoring Tools, Cloudera, Kafka, Elasticsearch
Methodologies: Agile, ITIL
Soft Skills: Problem-solving, Communication, Multitasking, Case Tracking, Customer Support
Industry Terms: Technical Support, IT Infrastructure, Data Science, Analytics, Engineering

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: While this role is not focused on web development or web infrastructure, a strong understanding of computer systems, mobile devices, and various technology stacks is essential. Familiarity with Linux, Windows, cloud technologies, and modern monitoring/troubleshooting tools is also required.

💻 Primary Responsibilities:

🔑 Case Management:
- Own and manage customer-reported technical issues from initial report to full resolution.
- Maintain accurate records of all support interactions and ensure timely closure of tickets.
🔍 Troubleshooting & Resolution:
- Research, diagnose, and troubleshoot software, hardware, and network-related issues.
- Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures.
🤝 Collaboration & Improvement:
- Collaborate with internal teams to continuously improve support processes and knowledge sharing.
- Adhere to SLA commitments based on issue severity.

👥 Team Culture & Values

💡 Company Values:

Customer Focus: OREDATA prioritizes customer satisfaction and strives to deliver exceptional support and service.
Collaboration: OREDATA fosters a collaborative work environment, encouraging team members to work together and share knowledge.
Continuous Learning: OREDATA values continuous learning and professional development, providing access to online training platforms and encouraging employees to stay up-to-date with the latest technologies and best practices.
Agility: OREDATA operates with an agile and autonomous approach, allowing team members to take initiative and responsibility for their work.

🤝 Collaboration Style:

OREDATA encourages open communication, flexibility, and a start-up spirit, with a focus on collaboration and knowledge-sharing.
Remote workers are expected to maintain regular communication with their teams and be available for collaboration and support as needed.

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: This role offers numerous challenges and growth opportunities for individuals looking to develop their technical support skills and advance their careers in the IT industry.

Technical Challenges:

🌐 Customer Support: Manage customer-reported technical issues from initial report to full resolution, ensuring high levels of customer satisfaction and adherence to SLA commitments.
🛠 Troubleshooting: Research, diagnose, and troubleshoot software, hardware, and network-related issues, often working with complex systems and data flows.
🤝 Collaboration: Collaborate with internal teams to continuously improve support processes and knowledge sharing, contributing to the overall success of the organization.

Learning & Development Opportunities:

📚 Technical Skills: Develop and enhance your technical skills through hands-on experience, online training platforms, and company-paid professional certificates.
🌟 Career Progression: Grow within the role and the organization, taking on more responsibilities and advancing your career in technical support or related fields.
🌐 International Projects: Work on international projects, gaining exposure to diverse technologies, cultures, and business environments.

💡 Interview Preparation

📝 Enhancement Note: Prepare for your interview by brushing up on your technical skills, familiarizing yourself with OREDATA's support processes, and practicing your problem-solving and communication skills.

Technical Questions:

🔍 Troubleshooting: Be prepared to discuss your troubleshooting approach, explaining how you diagnose and resolve technical issues, as well as any challenges you've faced in the past.
🤝 Collaboration: Describe your experience working with internal teams to improve support processes and knowledge sharing, highlighting any successful collaborations or initiatives you've been involved in.
📚 Continuous Learning: Discuss your approach to continuous learning, explaining how you stay up-to-date with the latest technologies and best practices in technical support.

Company & Culture Questions:

🌐 Industry Knowledge: Demonstrate your understanding of OREDATA's focus on data science, analytics, and engineering, and how this aligns with your career goals and interests.
🤝 Collaboration: Explain how you would contribute to OREDATA's collaborative work environment, highlighting your experience working with diverse teams and your ability to share knowledge and support others.
🌟 Growth Opportunities: Discuss your long-term career goals and how this role at OREDATA can help you achieve them, emphasizing your eagerness to learn and grow within the organization.

Portfolio Presentation Strategy:

📊 Case Studies: Prepare a case study or project that demonstrates your technical support skills, problem-solving abilities, and customer focus, highlighting your approach to troubleshooting, escalation, and resolution.
📚 Technical Documentation: Familiarize yourself with OREDATA's support processes, tools, and knowledge base, and be ready to discuss how you would contribute to the continuous improvement of these resources.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the application link provided.
📊 Portfolio Customization: Tailor your portfolio or case study to highlight your technical support skills, problem-solving abilities, and customer focus, emphasizing your approach to troubleshooting, escalation, and resolution.
📄 Resume Optimization: Highlight your relevant technical skills, experience, and achievements, emphasizing your problem-solving abilities, customer support experience, and familiarity with Linux, Windows, and cloud technologies.
📝 Technical Interview Preparation: Brush up on your technical skills, familiarize yourself with OREDATA's support processes, and practice explaining technical concepts clearly and concisely. Review the ATS Keywords list to ensure you cover relevant technical skills and industry terms in your application and interview.
📚 Company Research: Research OREDATA's focus on data science, analytics, and engineering, and be prepared to discuss how this role aligns with your career goals and interests.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer