Technical Support engineer at morning

📍 Job Overview

Job Title: Technical Support Engineer
Company: Morning
Location: Israel
Job Type: Full-time
Category: Technical Support Engineer
Date Posted: 2025-08-03
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on technical troubleshooting, API support, and team collaboration, requiring strong communication and technical skills in a SaaS environment.
Serve as a bridge between customer support and R&D, investigating and analyzing issues, and escalating bugs to development as needed.
Manage the HubSpot platform, maintain public API documentation, and support engineering in reproducing and resolving issues.
Collaborate with support, development, and product teams to ensure smooth user experience and efficient issue resolution.

💻 Primary Responsibilities

📝 Enhancement Note: This role involves a mix of technical problem-solving, communication, and documentation tasks, with a focus on API support and user interaction.
Investigate complex tickets and edge cases, communicating with users and developers to understand and resolve issues.
Collaborate with various teams to report bugs, reproduce them, and ensure timely resolution.
Manage the HubSpot database, monitor syncs, and run scripts for integrations using Databricks and logs for quick issue diagnosis.
Maintain and own the public API documentation, keeping it up-to-date and user-friendly.
Provide excellent written communication with users, demonstrating strong teamwork and self-learning skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Experience: At least 2 years in a technical support role for a SaaS product.

Required Skills:

Technical Support (SaaS)
Scripting (e.g., Python, Bash, PowerShell)
SQL
Excellent written communication skills in English
Strong teamwork and self-learning skills
Experience with API documentation and support
Familiarity with HubSpot and Databricks (advantageous)

Preferred Skills:

Experience with Swagger or similar API documentation tools
Familiarity with issue tracking systems (e.g., Jira, Trello)
Knowledge of RESTful APIs and API testing tools

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your experience in technical support, API documentation, and issue resolution.
Showcase your scripting and SQL skills through relevant projects or examples.
Highlight your communication skills through well-written case studies or user interactions.

Technical Documentation:

Provide examples of API documentation you've created or maintained.
Showcase your ability to create clear, concise, and user-friendly technical documentation.
Demonstrate your understanding of API best practices and user experience.

💵 Compensation & Benefits

Salary Range: The average salary for a Technical Support Engineer in Israel is around ₪ 25,000 - ₪ 35,000 per month (source: Glassdoor). However, this may vary depending on the candidate's experience and skills.

Benefits:

Competitive salary package
Opportunity to work in a dynamic and growing SaaS company
Collaborative and supportive team environment
Opportunities for professional growth and development

Working Hours: Full-time (40 hours/week), with the possibility of flexible hours and remote work arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Morning is a SaaS company specializing in customer data management and analytics. This role will involve working closely with various teams to ensure smooth user experience and efficient issue resolution.

Company Size: Morning is a mid-sized company, providing a supportive and collaborative work environment with opportunities for growth and development.

Founded: Morning was founded in 2015, with a mission to help businesses make data-driven decisions and improve customer experiences.

Team Structure:

The Technical Operations Team acts as a bridge between Customer Support and R&D.
The team collaborates with support, development, and product teams to ensure smooth user experience and efficient issue resolution.
The team is responsible for managing the HubSpot platform, maintaining public API documentation, and supporting engineering in reproducing and resolving issues.

Development Methodology:

Morning follows Agile/Scrum methodologies, with a focus on continuous improvement and collaboration.
The team uses Jira for issue tracking and project management.
Morning encourages a culture of innovation, with a strong focus on user experience and data-driven decision-making.

Company Website: Morning

📝 Enhancement Note: Morning's company culture emphasizes collaboration, innovation, and user experience, making it an ideal fit for a Technical Support Engineer with strong communication and technical skills.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level Technical Support Engineer position, focusing on technical troubleshooting, API support, and team collaboration. It offers opportunities for growth and development within the technical operations team and the broader organization.

Reporting Structure: The Technical Support Engineer will report directly to the Technical Operations Manager and collaborate with various teams, including customer support, development, and product.

Technical Impact: This role has a direct impact on user experience and customer satisfaction, ensuring that issues are resolved efficiently and effectively. The Technical Support Engineer will also play a crucial role in maintaining and improving the public API documentation, enhancing developer experience and adoption.

Growth Opportunities:

Technical Growth: Develop your scripting, SQL, and API support skills, with opportunities to learn new tools and technologies as the company grows.
Leadership Growth: Demonstrate strong performance and leadership skills to take on more responsibilities within the technical operations team or broader organization.
Product Growth: Contribute to the development and improvement of Morning's products, with a focus on user experience and data-driven decision-making.

📝 Enhancement Note: Morning offers opportunities for technical and leadership growth, with a strong focus on user experience and data-driven decision-making. The Technical Support Engineer role is an excellent fit for a candidate looking to develop their skills and make a significant impact on user experience and customer satisfaction.

🌐 Work Environment

Office Type: Morning's office is a collaborative and supportive workspace, with a focus on open communication and teamwork.

Office Location(s): Morning's headquarters are located in Tel Aviv, Israel.

Workspace Context:

Morning's office is designed to facilitate collaboration and communication, with open workspaces and meeting rooms.
The office is equipped with modern technology and tools to support productivity and innovation.
Morning encourages a flexible work environment, with opportunities for remote work and flexible hours.

Work Schedule: Morning offers a flexible work schedule, with opportunities for remote work and flexible hours. The standard workweek is 40 hours, with the possibility of adjusting hours to accommodate individual needs and preferences.

📝 Enhancement Note: Morning's work environment is designed to facilitate collaboration and communication, with a focus on open communication and teamwork. The company offers a flexible work environment, with opportunities for remote work and flexible hours to accommodate individual needs and preferences.

📄 Application & Technical Interview Process

Interview Process:

Screening: A brief phone or video call to discuss your experience and fit for the role.
Technical Assessment: A hands-on assessment to evaluate your scripting, SQL, and API support skills.
Behavioral Interview: A conversation-focused interview to assess your communication, teamwork, and problem-solving skills.
Final Interview: A meeting with the Technical Operations Manager and other team members to discuss your fit for the role and the team.

Portfolio Review Tips:

Highlight your experience in technical support, API documentation, and issue resolution.
Showcase your scripting and SQL skills through relevant projects or examples.
Demonstrate your communication skills through well-written case studies or user interactions.

Technical Challenge Preparation:

Brush up on your scripting, SQL, and API support skills.
Familiarize yourself with Morning's products and services.
Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments.

ATS Keywords: (Organized by category)

Programming Languages: Python, Bash, PowerShell, SQL
Web Frameworks: N/A
Server Technologies: N/A
Databases: SQL, HubSpot
Tools: Databricks, Jira, Swagger, HubSpot
Methodologies: Agile, Scrum
Soft Skills: Communication, Teamwork, Self-learning, Problem-solving
Industry Terms: SaaS, API, Technical Support, Issue Resolution, Customer Experience

📝 Enhancement Note: Morning's interview process focuses on evaluating candidates' technical skills, communication abilities, and cultural fit. The company values candidates who are resourceful, curious, and eager to learn and grow in a dynamic SaaS environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies: N/A

Development & DevOps Tools:

Databricks: Used for data processing and analytics to identify and diagnose issues quickly.
Jira: Used for issue tracking and project management.
Swagger: Used for API documentation and support.
HubSpot: Used for customer data management and analytics.

📝 Enhancement Note: Morning's technology stack focuses on data processing, analytics, and customer data management. The Technical Support Engineer will use these tools to investigate and resolve issues, as well as maintain and improve the public API documentation.

👥 Team Culture & Values

Web Development Values:

User-centric: Morning prioritizes user experience and data-driven decision-making in all aspects of its products and services.
Collaborative: Morning encourages open communication and teamwork, with a focus on collective problem-solving and innovation.
Innovative: Morning fosters a culture of continuous learning and improvement, with a strong emphasis on staying up-to-date with the latest technologies and best practices.
Accountable: Morning holds its team members accountable for their work and encourages a sense of ownership and responsibility for the company's success.

Collaboration Style:

Morning encourages open communication and teamwork, with a focus on collective problem-solving and innovation.
The company uses Agile/Scrum methodologies to facilitate collaboration and continuous improvement.
Morning fosters a culture of learning and growth, with opportunities for professional development and mentorship.

📝 Enhancement Note: Morning's team culture emphasizes user-centric design, collaboration, innovation, and accountability. The company values team members who are resourceful, curious, and eager to learn and grow in a dynamic SaaS environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

API Support: Troubleshoot and resolve API-related issues, ensuring smooth user experience and efficient issue resolution.
Data Analysis: Use Databricks and logs to identify and diagnose issues quickly, with a focus on data-driven decision-making.
Documentation: Maintain and improve the public API documentation, ensuring it is up-to-date, user-friendly, and accurate.
Collaboration: Work closely with various teams, including customer support, development, and product, to ensure smooth user experience and efficient issue resolution.

Learning & Development Opportunities:

Technical Growth: Develop your scripting, SQL, and API support skills, with opportunities to learn new tools and technologies as the company grows.
Leadership Growth: Demonstrate strong performance and leadership skills to take on more responsibilities within the technical operations team or broader organization.
Product Growth: Contribute to the development and improvement of Morning's products, with a focus on user experience and data-driven decision-making.

📝 Enhancement Note: Morning offers opportunities for technical and leadership growth, with a strong focus on user experience and data-driven decision-making. The Technical Support Engineer role is an excellent fit for a candidate looking to develop their skills and make a significant impact on user experience and customer satisfaction.

💡 Interview Preparation

Technical Questions:

Scripting: Prepare for questions about your scripting skills, with a focus on problem-solving and efficiency.
SQL: Brush up on your SQL skills, with a focus on data manipulation, querying, and optimization.
API Support: Familiarize yourself with Morning's API documentation and be prepared to discuss API support best practices and troubleshooting strategies.
Data Analysis: Prepare for questions about data processing, analytics, and data-driven decision-making using Databricks and logs.

Company & Culture Questions:

User Experience: Prepare to discuss Morning's focus on user experience and data-driven decision-making, with examples of how you have contributed to improving user experience in past roles.
Collaboration: Prepare to discuss your experience working with various teams, with a focus on collective problem-solving and innovation.
Innovation: Prepare to discuss your approach to continuous learning and improvement, with examples of how you have stayed up-to-date with the latest technologies and best practices in past roles.

Portfolio Presentation Strategy:

Technical Skills: Highlight your scripting, SQL, and API support skills through relevant projects or examples.
Communication Skills: Demonstrate your ability to communicate complex technical concepts clearly and effectively, with a focus on user experience and data-driven decision-making.
Collaboration Skills: Showcase your ability to work closely with various teams, with a focus on collective problem-solving and innovation.

📝 Enhancement Note: Morning's interview process focuses on evaluating candidates' technical skills, communication abilities, and cultural fit. The company values candidates who are resourceful, curious, and eager to learn and grow in a dynamic SaaS environment.

📌 Application Steps

To apply for this Technical Support Engineer position at Morning:

Submit your application through the Comeet job posting.
Customize your portfolio to highlight your experience in technical support, API documentation, and issue resolution, with a focus on scripting, SQL, and communication skills.
Optimize your resume for web technology roles, emphasizing your project highlights and technical skills.
Prepare for the technical interview by brushing up on your scripting, SQL, and API support skills, as well as familiarizing yourself with Morning's products and services.
Research Morning's company culture and values, with a focus on user experience, collaboration, and innovation, to ensure a strong cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support engineer