Technical Support Engineer at Momo Medical B.V.

📍 Job Overview

Job Title: Technical Support Engineer
Company: Momo Medical B.V.
Location: Delft, South Holland, Netherlands
Job Type: On-site, Full-time
Category: Customer Support, Technical Support
Date Posted: 2025-07-22
Experience Level: Junior (0-2 years)

🚀 Role Summary

Momo Medical, a rapidly growing healthcare tech scale-up in Delft, is seeking a dedicated Technical Support Engineer to join their Service & Support team. In this role, you'll be the go-to person for healthcare workers, providing assistance, and driving service improvements. You'll work in a flexible, multidisciplinary team, making a tangible difference in the daily lives of healthcare professionals and residents in care facilities.

📝 Enhancement Note: This role offers an excellent opportunity for individuals passionate about customer support, problem-solving, and making a real impact in the healthcare sector. It's ideal for recent graduates or professionals seeking to kickstart their career in technical support.

💻 Primary Responsibilities

Vraagbaak en ondersteuning aan zorgmedewerkers: Provide support to healthcare workers primarily via phone and email, always with genuine care and attention.
Proactief bellen: Reach out to healthcare workers during the day, evening, and night to check in and offer assistance.
Aansluiten van nieuwe systemen: Connect new systems and provide on-site service at healthcare organizations.
Verbeteren van processen, producten, collega’s en jezelf: Continuously improve processes, products, colleagues, and personal skills.

📝 Enhancement Note: This role requires strong communication skills, empathy, and a proactive approach to problem-solving. You'll need to be comfortable handling a variety of support requests and working flexible hours.

🎓 Skills & Qualifications

Education: Relevant Bachelor's degree or equivalent experience in a related field.

Experience: Proven track record in customer support or a related role (0-2 years).

Required Skills:

Excellent communication skills in Dutch; proficiency in English and German is a plus.
Strong problem-solving skills and a proactive approach.
Ability to work flexible hours, including shifts between 08:00 - 21:00.
Service-oriented mindset with a genuine desire to help others.
Good organizational skills and the ability to multitask.

Preferred Skills:

Experience in healthcare or a related industry.
Familiarity with CRM systems.
Knowledge of Agile methodologies.

📝 Enhancement Note: While specific technical skills are not required, a willingness to learn and adapt is essential for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is focused on customer support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: €2,650 - €3,200 per month (based on 40 hours/week, depending on experience and qualifications).

Benefits:

Pension
Travel Allowance
30 vacation days per year (including public holidays)
8% holiday pay
Team activities and growth opportunities

Working Hours: 24-40 hours per week, depending on your preference.

📝 Enhancement Note: The salary range provided is based on the information given in the job listing. It's essential to verify this information directly with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology, focusing on improving the lives of healthcare workers and residents in care facilities.

Company Size: Small to medium-sized scale-up with a growing team.

Founded: Momo Medical was founded in Delft, the Netherlands, and has been rapidly growing since then.

Team Structure:

The Service & Support team is flexible and multidisciplinary, working closely with other teams within the organization.
The team is dedicated to improving the lives of healthcare workers and residents in care facilities through innovative solutions.

Development Methodology:

Momo Medical follows Agile methodologies, focusing on continuous improvement and innovation.
The team works collaboratively, with regular stand-ups and sprint planning sessions.

Company Website: Momo Medical

📝 Enhancement Note: Momo Medical's culture is characterized by its focus on innovation, continuous improvement, and making a genuine impact in the healthcare sector. The company values proactivity, collaboration, and a strong customer focus.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: This role is an entry-level position in the technical support field, ideal for recent graduates or professionals seeking to start their career in customer support.

Reporting Structure: The Technical Support Engineer will report directly to the Service & Support Manager.

Technical Impact: In this role, you'll have a direct impact on the daily lives of healthcare workers and residents in care facilities by providing exceptional support and driving service improvements.

Growth Opportunities:

Career Progression: As the company grows, there will be opportunities for career progression within the Service & Support team or other departments.
Skill Development: You'll have the chance to develop your skills in customer support, problem-solving, and process improvement.
Innovation and Emerging Technologies: Momo Medical encourages its employees to stay up-to-date with the latest trends and technologies in the healthcare industry, providing opportunities for continuous learning and growth.

📝 Enhancement Note: This role offers excellent growth potential for individuals looking to build a career in technical support and make a meaningful impact in the healthcare sector.

🌐 Work Environment

Office Type: Momo Medical's office is located in Delft, the Netherlands, with a collaborative and innovative work environment.

Office Location(s): Delft, South Holland, Netherlands

Workspace Context:

The office provides a collaborative workspace with opportunities for cross-functional team interaction.
You'll have access to the necessary tools and resources to perform your job effectively.
The work environment is dynamic, with a focus on continuous improvement and innovation.

Work Schedule: Flexible hours, including shifts between 08:00 - 21:00. The exact work schedule will be determined based on your availability and the team's needs.

📝 Enhancement Note: Momo Medical's work environment is characterized by its collaborative, innovative, and dynamic nature, with a strong focus on continuous improvement and making a genuine impact in the healthcare sector.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief call to discuss your background, motivation, and fit for the role.
On-site Interview: A visit to Momo Medical's office in Delft, where you'll meet the team, discuss the role in more detail, and complete a practical task.
Final Decision: The hiring manager will make a final decision based on the interviews and your practical task performance.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role is designed to assess your communication skills, problem-solving abilities, and cultural fit with Momo Medical's team and values.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the Momo Medical careers page.
Prepare for the phone/video screen by reviewing the job description and practicing your responses to common customer support interview questions.
Research Momo Medical and the healthcare technology industry to demonstrate your enthusiasm and understanding of the role.
Prepare for the on-site interview by practicing your problem-solving skills and thinking about how you can contribute to Momo Medical's mission and values.
Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer