Technical Support Engineer at KNAPP AG

📍 Job Overview

Job Title: Technical Support Engineer
Company: KNAPP AG
Location: Dobl-Zwaring, Styria, Austria
Job Type: On-site
Category: IT & Support
Date Posted: 2025-07-08
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide technical support for KNAPP's automated robotics shuttle systems worldwide
Collaborate with a motivated and friendly team in a dynamic work environment
Benefit from a comprehensive onboarding process, including international travel for knowledge acquisition
Enjoy a diverse range of benefits, including a company restaurant, sports, and health programs, as well as development opportunities

📝 Enhancement Note: This role offers an attractive entry point into the technical support field, with a focus on innovative robotics technology and global customer support. The comprehensive onboarding process and diverse benefits package make it an appealing opportunity for recent graduates or early-career professionals.

💻 Primary Responsibilities

Technical Support: Handle customer inquiries and resolve technical issues related to KNAPP's automated robotics shuttle systems
Documentation: Maintain a ticketing system to record and track support requests and resolutions
Shift Work: After the initial training period, work in shifts to provide around-the-clock customer support, including early, late, and night shifts
Hotline Readiness: Participate in on-call duties on weekends to provide additional support and earn extra compensation

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work independently and collaboratively in a dynamic environment. Successful candidates will be comfortable working in shifts and providing exceptional customer support.

🎓 Skills & Qualifications

Education: A technical background in electrical engineering, mechatronics, or a related field (apprenticeship, HTL, or similar)

Experience: Entry-level experience or relevant internships in technical support or a related field

Required Skills:

Knowledge of Ubuntu Linux (beneficial but not mandatory)
Excellent German and English communication skills
Strong problem-solving skills and a proactive approach to customer support
Flexibility, curiosity, and a positive attitude
Teamwork and self-management skills
Accuracy and attention to detail

Preferred Skills:

Previous experience in technical support or a related field
Familiarity with robotics or automation technology
Knowledge of additional languages

📝 Enhancement Note: While previous experience in technical support is beneficial, this role is well-suited for recent graduates or early-career professionals seeking to establish a career in this field. A strong technical background and excellent communication skills are essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Examples of previous technical support or customer service projects
Documentation of problem-solving approaches and customer support strategies
Evidence of strong communication skills and teamwork

Technical Documentation:

Examples of well-documented support cases or projects
Evidence of attention to detail and commitment to accurate record-keeping

💵 Compensation & Benefits

Salary Range: The minimum gross monthly salary for this position is €2,900, with a clear opportunity for overpayment based on qualifications and experience. The salary range for this role in the robotics and automation industry typically falls between €2,500 and €3,500 per month, depending on experience and location.

Benefits:

Company restaurant (Werksrestaurant)
Weekly sports and health programs
Attractive additional compensation for weekend on-call duties
Comprehensive training and development opportunities
A dynamic and motivated team environment with a strong focus on teamwork and collaboration

Working Hours: The standard working week is 40 hours, with shift work required after the initial training period. Shift patterns may include early, late, and night shifts, as well as weekend on-call duties.

📝 Enhancement Note: The salary range for this role has been estimated based on industry standards for entry-level technical support positions in the robotics and automation sector in Austria. The comprehensive benefits package and opportunities for additional compensation make this an attractive opportunity for early-career professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: KNAPP AG operates in the robotics and automation industry, specializing in automated shuttle systems for logistics and intralogistics applications.

Company Size: KNAPP AG is a medium-sized company with a strong focus on innovation and customer support. The company employs around 4,000 people worldwide, providing ample opportunities for career growth and development.

Founded: KNAPP AG was founded in 1952 and has since grown into a leading provider of automated logistics solutions.

Team Structure: The technical support team at KNAPP AG consists of motivated and friendly professionals who work collaboratively to provide exceptional customer support. The team is structured to ensure efficient and effective resolution of customer inquiries and technical issues.

Development Methodology: KNAPP AG employs a structured approach to technical support, with a focus on efficient problem-solving and customer satisfaction. The company uses a ticketing system to track and manage support requests, ensuring that each issue is resolved promptly and accurately.

Company Website: KNAPP AG Website

📝 Enhancement Note: KNAPP AG's focus on innovation and customer support creates an exciting and dynamic work environment for technical support professionals. The company's commitment to continuous improvement and development provides ample opportunities for career growth and advancement.

📈 Career & Growth Analysis

Technical Support Engineer: This role is an entry-level position within the technical support team at KNAPP AG. The primary responsibility is to provide technical support for the company's automated robotics shuttle systems, ensuring customer satisfaction and system uptime.

Reporting Structure: Technical Support Engineers report directly to the Technical Support Team Lead, who is responsible for overseeing the team's activities and ensuring efficient resolution of customer inquiries.

Technical Impact: Technical Support Engineers play a crucial role in maintaining the reliability and performance of KNAPP's automated robotics shuttle systems. By providing exceptional customer support and promptly resolving technical issues, they contribute directly to the success of the company's products and services.

Growth Opportunities:

Technical Specialist: With experience and demonstrated expertise, Technical Support Engineers may progress to become Technical Specialists, focusing on specific aspects of the company's products or services.
Team Lead: Proven leadership and management skills may lead to a promotion to Technical Support Team Lead, responsible for overseeing the activities of the technical support team and ensuring efficient customer support.
Product Management: Strong technical expertise and a deep understanding of KNAPP's products may provide opportunities for career progression into product management roles, focusing on the development and improvement of the company's automated robotics shuttle systems.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development within the technical support field. With experience and demonstrated expertise, Technical Support Engineers can progress to more senior roles, focusing on specific aspects of the company's products or services, or even transition into product management roles.

🌐 Work Environment

Office Type: KNAPP AG's headquarters in Dobl-Zwaring, Austria, provides a modern and collaborative work environment for its technical support team. The office is designed to facilitate efficient communication and collaboration between team members, ensuring that customer inquiries are resolved promptly and accurately.

Office Location(s): KNAPP AG's headquarters is located in Dobl-Zwaring, Styria, Austria. The company also has offices and subsidiaries worldwide, providing opportunities for international travel and collaboration.

Workspace Context:

Collaborative Environment: The technical support team at KNAPP AG works collaboratively to ensure efficient and effective resolution of customer inquiries and technical issues. The team shares knowledge and expertise to maintain the high standards of customer support expected by the company.
Modern Workspace: The office in Dobl-Zwaring provides a modern and comfortable workspace, equipped with the latest technology and tools to support the team's activities.
Flexible Working Hours: After the initial training period, Technical Support Engineers may work in shifts to provide around-the-clock customer support. Shift patterns may include early, late, and night shifts, as well as weekend on-call duties.

Work Schedule: The standard working week is 40 hours, with shift work required after the initial training period. Shift patterns may include early, late, and night shifts, as well as weekend on-call duties. The work schedule is designed to ensure that customer inquiries are resolved promptly and efficiently, regardless of the time of day or day of the week.

📝 Enhancement Note: KNAPP AG's modern and collaborative work environment provides an ideal setting for Technical Support Engineers to develop their skills and contribute to the company's success. The flexible work schedule and opportunities for international travel make this an attractive opportunity for early-career professionals seeking to establish a career in the technical support field.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: Applicants will be screened based on their resume and cover letter to ensure they meet the minimum qualifications for the role.
Phone or Video Screening: Shortlisted candidates will participate in a phone or video screening to assess their communication skills and cultural fit with the company.
On-site Interview: Successful candidates will be invited to the KNAPP AG headquarters in Dobl-Zwaring for an on-site interview. The interview will focus on the candidate's technical skills, problem-solving abilities, and cultural fit with the company.
Technical Assessment: Candidates may be required to complete a technical assessment or case study to demonstrate their problem-solving skills and understanding of KNAPP's products and services.
Final Decision: The hiring manager will make a final decision based on the candidate's performance throughout the interview process and their fit with the company's culture and values.

Portfolio Review Tips:

Demonstrate Problem-Solving Skills: Highlight examples of previous technical support or customer service projects that demonstrate your ability to resolve complex issues and provide exceptional customer support.
Showcase Communication Skills: Include examples of well-documented support cases or projects that demonstrate your strong communication skills and attention to detail.
Emphasize Teamwork: Provide evidence of your ability to work collaboratively with others to resolve technical issues and provide exceptional customer support.

Technical Challenge Preparation:

Familiarize Yourself with KNAPP's Products: Research KNAPP's automated robotics shuttle systems and familiarize yourself with their features and benefits.
Brush Up on Your Technical Skills: Review your knowledge of Ubuntu Linux and any other relevant technical skills, ensuring you are up-to-date with the latest best practices and industry standards.
Prepare for Shift Work: Be prepared to discuss your availability for shift work, including early, late, and night shifts, as well as weekend on-call duties.

ATS Keywords: Technical Support, Robotics, Automation, Ubuntu Linux, German, English, Customer Service, Problem-Solving, Teamwork, Flexibility, Curiosity, Self-Management, Accuracy

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with the company. Successful candidates will demonstrate a strong technical background, excellent communication skills, and a proactive approach to customer support.

🛠 Technology Stack & Web Infrastructure

Operating System: Ubuntu Linux

Ticketing System: KNAPP AG uses a ticketing system to track and manage support requests, ensuring that each issue is resolved promptly and accurately.

Collaboration Tools: KNAPP AG employs collaboration tools to facilitate efficient communication and knowledge-sharing between team members, ensuring that customer inquiries are resolved promptly and accurately.

📝 Enhancement Note: While the specific technology stack and web infrastructure used by KNAPP AG are not explicitly mentioned in the job listing, the role of Technical Support Engineer requires a strong understanding of Ubuntu Linux and familiarity with ticketing systems and collaboration tools.

👥 Team Culture & Values

KNAPP AG Values:

Innovation: KNAPP AG is committed to pushing the boundaries of automation technology and providing innovative solutions for its customers.
Customer Focus: The company places a strong emphasis on customer satisfaction and strives to provide exceptional customer support at all times.
Collaboration: KNAPP AG fosters a collaborative work environment, encouraging team members to share knowledge and expertise to achieve common goals.
Continuous Improvement: The company is dedicated to continuous improvement, both in terms of its products and services and the skills and abilities of its employees.

Collaboration Style:

Cross-Functional Teams: KNAPP AG employs a cross-functional team approach, with team members from various departments working together to provide exceptional customer support and maintain the reliability and performance of the company's automated robotics shuttle systems.
Knowledge Sharing: The company encourages team members to share their knowledge and expertise with one another, fostering a culture of continuous learning and improvement.
Regular Meetings: KNAPP AG holds regular team meetings to discuss progress, address any challenges, and ensure that customer inquiries are resolved promptly and efficiently.

📝 Enhancement Note: KNAPP AG's focus on innovation, customer focus, collaboration, and continuous improvement creates a dynamic and engaging work environment for Technical Support Engineers. The company's commitment to fostering a culture of knowledge-sharing and continuous learning provides ample opportunities for professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting: Technical Support Engineers may face complex technical challenges when troubleshooting issues with KNAPP's automated robotics shuttle systems. Strong problem-solving skills and a proactive approach to customer support are essential for success in this role.
Shift Work: After the initial training period, Technical Support Engineers may be required to work in shifts to provide around-the-clock customer support. This may include early, late, and night shifts, as well as weekend on-call duties.
Customer Expectations: KNAPP AG's customers expect exceptional customer support and prompt resolution of technical issues. Technical Support Engineers must be able to manage customer expectations and provide high-quality support at all times.

Learning & Development Opportunities:

Technical Training: KNAPP AG provides comprehensive training and development opportunities for its Technical Support Engineers, ensuring they have the skills and knowledge necessary to provide exceptional customer support.
Career Progression: With experience and demonstrated expertise, Technical Support Engineers may progress to more senior roles within the technical support team or transition into product management roles, focusing on the development and improvement of KNAPP's automated robotics shuttle systems.
Industry Events: KNAPP AG encourages its employees to attend industry events and conferences, providing opportunities for professional development and networking with other technical support professionals.

📝 Enhancement Note: This role offers numerous challenges and growth opportunities for early-career professionals seeking to establish a career in the technical support field. Technical Support Engineers will have the opportunity to develop their problem-solving skills, gain experience working in shifts, and manage customer expectations in a dynamic and engaging work environment.

💡 Interview Preparation

Technical Questions:

Ubuntu Linux: Be prepared to discuss your knowledge of Ubuntu Linux and any relevant technical skills, ensuring you are up-to-date with the latest best practices and industry standards.
Troubleshooting: Demonstrate your ability to troubleshoot technical issues and provide exceptional customer support in a dynamic and engaging work environment.
Shift Work: Be prepared to discuss your availability for shift work, including early, late, and night shifts, as well as weekend on-call duties.

Company & Culture Questions:

Customer Focus: Demonstrate your commitment to providing exceptional customer support and maintaining the reliability and performance of KNAPP's automated robotics shuttle systems.
Collaboration: Showcase your ability to work collaboratively with others to resolve technical issues and provide exceptional customer support in a dynamic and engaging work environment.
Continuous Improvement: Discuss your approach to continuous learning and improvement, both in terms of your technical skills and your ability to provide exceptional customer support.

Portfolio Presentation Strategy:

Demonstrate Problem-Solving Skills: Highlight examples of previous technical support or customer service projects that demonstrate your ability to resolve complex issues and provide exceptional customer support.
Showcase Communication Skills: Include examples of well-documented support cases or projects that demonstrate your strong communication skills and attention to detail.
Emphasize Teamwork: Provide evidence of your ability to work collaboratively with others to resolve technical issues and provide exceptional customer support.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit with the company. Successful candidates will demonstrate a strong technical background, excellent communication skills, and a proactive approach to customer support.

📌 Application Steps

To apply for this Technical Support Engineer position at KNAPP AG:

Submit Your Application: Visit the KNAPP AG careers website and submit your application, including your resume and cover letter.
Prepare Your Portfolio: Highlight examples of previous technical support or customer service projects that demonstrate your ability to resolve complex issues and provide exceptional customer support. Include examples of well-documented support cases or projects that showcase your strong communication skills and attention to detail. Provide evidence of your ability to work collaboratively with others to resolve technical issues and provide exceptional customer support.
Research the Company: Familiarize yourself with KNAPP AG's products and services, as well as the company's values and culture. Be prepared to discuss your fit with the company and your commitment to providing exceptional customer support.
Prepare for Technical Challenges: Brush up on your knowledge of Ubuntu Linux and any relevant technical skills, ensuring you are up-to-date with the latest best practices and industry standards. Be prepared to discuss your availability for shift work, including early, late, and night shifts, as well as weekend on-call duties.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the Technical Support Engineer role at KNAPP AG. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer