Technical Support Engineer

📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Ivanti
• Location: United States (Remote)
• Job Type: Remote
• Category: Customer Support, Technical Support
• Date Posted: 2025-08-01
• Experience Level: 2-5 years of experience

🚀 Role Summary

• Key Responsibilities:

  • Provide excellent customer service and solve problems for customers
  • Communicate effectively with a wide range of technical audiences
  • Advocate for customer needs and take ownership of work
  • Troubleshoot and resolve technical issues
  • Collaborate with internal teams to improve processes and tools

• Key Qualifications:

  • 2 years of technical application support experience
  • 1 year of customer support in a SaaS environment
  • Bachelor's degree in Computer Science or a related field
  • Strong analytical, process-oriented, evaluative, and problem-solving abilities
  • Knowledge of Windows Operating Systems, VMWare architecture, and asset discovery
  • Understanding of IIS configuration, Simple Network Management Protocol (SNMP), and troubleshooting tools

💡 Detailed Job Description

💻 Primary Responsibilities

• Customer Service and Problem Solving:

  • Provide excellent customer service and solve problems for customers
  • Communicate effectively with a wide range of technical audiences
  • Advocate for customer needs and take ownership of work
  • Troubleshoot and resolve technical issues
  • Collaborate with internal teams to improve processes and tools

• Technical Skills:

  • Strong analytical, process-oriented, evaluative, and problem-solving abilities
  • Knowledge of Windows Operating Systems, VMWare architecture, and asset discovery
  • Understanding of IIS configuration, Simple Network Management Protocol (SNMP), and troubleshooting tools

• Experience and Education:

  • 2 years of technical application support experience
  • 1 year of customer support in a SaaS environment
  • Bachelor's degree in Computer Science or a related field

🎓 Skills & Qualifications

• Required Skills:

  • Technical application support experience
  • Customer support experience in a SaaS environment
  • Bachelor's degree in Computer Science or a related field
  • Strong analytical, process-oriented, evaluative, and problem-solving abilities
  • Knowledge of Windows Operating Systems, VMWare architecture, and asset discovery
  • Understanding of IIS configuration, Simple Network Management Protocol (SNMP), and troubleshooting tools

• Preferred Skills:

  • None specified

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • Not specified

• Technical Documentation:

  • Not specified

💰 Compensation & Benefits

• Salary Range: Not specified

• Benefits: Not specified

• Working Hours: 40 hours per week

🏢 Team & Company Context

• Industry: Technology
• Company Size: Medium to large
• Founded: 2004
• Team Structure: Not specified
• Development Methodology: Not specified
• Company Website: Ivanti Website

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-level to senior
• Reporting Structure: Not specified
• Technical Impact: High
• Growth Opportunities:
  • Not specified

🌐 Work Environment

• Office Type: Remote
• Office Location: United States
• Work Schedule: Not specified

📄 Application & Technical Interview Process

• Interview Process:

  • Not specified

• Portfolio Review Tips:

  • Not specified

• Technical Challenge Preparation:

  • Not specified

• ATS Keywords: Not specified

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: Not specified
• Backend & Server Technologies: Not specified
• Development & DevOps Tools: Not specified

👥 Team Culture & Values

• Web Development Values: Not specified
• Collaboration Style: Not specified
• Empathy and Continuous Learning: Not specified

⚠️ Challenges & Growth Opportunities

• Technical Challenges: Not specified
• Learning & Development Opportunities: Not specified

💡 Interview Preparation

• Technical Questions: Not specified
• Company & Culture Questions: Not specified
• Portfolio Presentation Strategy: Not specified

📌 Application Steps

To apply for this Technical Support Engineer position:

• Submit your application through the application link
• Prepare for the interview process by reviewing the job description and company information
• Tailor your resume and portfolio to highlight relevant skills and experiences
• Research the company and role to demonstrate your enthusiasm and preparation