📍 Job Overview

Job Title: Technical Support Engineer
Company: GEA Group
Location: Campinas, São Paulo, Brazil
Job Type: Full-Time
Category: Technical Support Engineer
Date Posted: June 25, 2025

🚀 Role Summary

Serve as a Technical Support Engineer for the Service department, focusing on validating and developing technical solutions and applications.
Collaborate closely with the sales team, clients, and partners to ensure project lifecycle maintenance post-delivery.
Act as a multidisciplinary problem solver, finding the most adequate solutions to guarantee project success.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to thrive in a client-facing environment within the food, beverage, or chemical industries.

💻 Primary Responsibilities

Analyze and identify mechanical, electrical, operational, or process issues in equipment or systems, and provide troubleshooting solutions through on-site or remote assistance.
Identify materials (spare parts) for GEA projects and consult with other GEA divisions globally.
Deliver technical and operational training to clients and engage in technical discussions with clients.
Develop technical proposals and conduct field surveys to analyze equipment conditions, recommend improvements, and identify service needs.
Supervise the on-site execution of electromechanical installations.

📝 Enhancement Note: The role demands a proactive approach to problem-solving, strong communication skills, and the ability to work effectively with cross-functional teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Mechanical, Electrical, or Chemical Engineering, or a related field.

Experience: Proven experience in industries such as food, beverages, chemicals, with knowledge of drying processes and equipment (spray dryers, evaporators, distillers), filtration, and extraction.

Required Skills:

Strong analytical and troubleshooting skills
Proficiency in mechanical, electrical, and process analysis
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Proficiency in Portuguese (both written and spoken)

Preferred Skills:

Experience with GEA equipment and processes
Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
Knowledge of project management principles
Fluency in English

📝 Enhancement Note: Candidates with experience in service or support roles within the relevant industries will have a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Case studies demonstrating your problem-solving skills and technical expertise in handling complex equipment issues.
Documentation of successful client interactions, including training sessions and technical discussions.
Evidence of your ability to develop technical proposals and conduct field surveys.

Technical Documentation:

Detailed reports on equipment analysis, recommendations, and service needs.
Records of on-site installation supervision and project completion.

📝 Enhancement Note: A well-structured portfolio showcasing your technical skills, client management abilities, and attention to detail will strengthen your application.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Campinas, Brazil, is R$ 5,000 - R$ 8,000 per month, based on experience and industry standards for technical support engineers in the region.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative work environment with a global leader in process technology

Working Hours: Full-time position with standard business hours, Monday to Friday, with flexibility for on-site support and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: GEA Group is a global leader in process technology, specializing in food processing, dairy, beverage, pharmaceutical, and chemical industries.

Company Size: GEA Group employs over 18,000 people worldwide, providing a large and diverse team environment for web developers and server administrators.

Founded: Established in 1881, GEA Group has a rich history and extensive experience in process technology and engineering.

Team Structure:

The Service department consists of technical support engineers, field service engineers, and project managers.
The role reports directly to the Service Manager and collaborates with various internal departments, such as Sales, Projects, and Operations.

Development Methodology:

GEA Group follows Agile methodologies for project management and continuous improvement.
The company emphasizes cross-functional collaboration and knowledge sharing among teams.

Company Website: GEA Group Website

📝 Enhancement Note: GEA Group's extensive industry experience and global presence offer unique opportunities for professional growth and development in the process technology sector.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position, focusing on equipment troubleshooting, client management, and project lifecycle maintenance.

Reporting Structure: The Technical Support Engineer reports directly to the Service Manager and collaborates with various internal departments and external clients.

Technical Impact: The role significantly influences project success by ensuring equipment reliability, client satisfaction, and effective problem-solving.

Growth Opportunities:

Develop expertise in specific GEA equipment and processes, becoming a go-to resource for clients and internal teams.
Advance to senior technical support roles or transition into project management or sales positions.
Expand your knowledge and skills through training and development opportunities offered by GEA Group.

📝 Enhancement Note: The company's global presence and diverse product portfolio provide ample opportunities for career growth and specialization within the process technology sector.

🌐 Work Environment

Office Type: GEA Group's Campinas office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Campinas, São Paulo, Brazil

Workspace Context:

The office features open-plan workspaces, meeting rooms, and breakout areas to support team collaboration and knowledge sharing.
Technical support engineers have access to the necessary tools and resources to perform their jobs effectively, including laptops, software, and equipment documentation.

Work Schedule: Full-time position with standard business hours, Monday to Friday, with flexibility for on-site support and project deadlines.

📝 Enhancement Note: GEA Group's collaborative work environment encourages cross-functional teamwork and knowledge sharing, fostering a culture of continuous learning and improvement.

📄 Application & Technical Interview Process

Interview Process:

Online application submission and resume review.
Phone or video screening to assess communication skills and technical proficiency.
On-site or virtual technical interview, focusing on problem-solving skills, equipment analysis, and client management.
Final interview with the Service Manager to discuss career goals, expectations, and cultural fit.

Portfolio Review Tips:

Highlight case studies demonstrating your ability to analyze equipment issues, develop solutions, and manage client interactions.
Showcase your technical expertise in the relevant industries and GEA equipment.
Emphasize your problem-solving skills, attention to detail, and commitment to client satisfaction.

Technical Challenge Preparation:

Brush up on your mechanical, electrical, and process analysis skills, focusing on GEA equipment and processes.
Prepare for client management scenarios, demonstrating your ability to communicate effectively and build strong relationships.
Familiarize yourself with GEA Group's products, services, and industry presence.

ATS Keywords:

Technical Support, Troubleshooting, Mechanical Analysis, Electrical Analysis, Process Analysis, Field Service, Technical Training, Proposal Development, Equipment Validation, Client Interaction, Spare Parts Identification, Technical Consultation, Multidisciplinary Solutions, Project Lifecycle Management, Installation Supervision, Technical Discussions, GEA Equipment, Process Technology, Food Processing, Dairy, Beverage, Pharmaceutical, Chemical Industries.

📝 Enhancement Note: Tailor your resume and portfolio to highlight the required skills and experiences for the Technical Support Engineer role at GEA Group, emphasizing your problem-solving skills, technical expertise, and client management abilities.

🛠 Technology Stack & Web Infrastructure

Relevant Technologies:

GEA equipment and processes (spray dryers, evaporators, distillers, filtration, and extraction systems)
CRM systems (e.g., Salesforce, Microsoft Dynamics)
Project management tools (e.g., Microsoft Project, JIRA)
Office Suite (Microsoft Office, Google Workspace)
CAD software (e.g., AutoCAD, SolidWorks)

📝 Enhancement Note: Familiarity with GEA equipment and processes, as well as relevant software tools, will be beneficial for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer-focused approach, prioritizing client satisfaction and equipment reliability.
Collaborative work environment, fostering teamwork and knowledge sharing.
Continuous learning and improvement, staying up-to-date with industry trends and best practices.
Strong commitment to quality and safety, ensuring compliance with industry standards and regulations.

Collaboration Style:

Cross-functional teamwork, collaborating with various internal departments and external clients.
Regular team meetings and knowledge-sharing sessions to discuss industry trends, equipment updates, and best practices.
Open communication and active listening, fostering a culture of trust and mutual respect.

📝 Enhancement Note: GEA Group's collaborative work environment encourages teamwork and knowledge sharing, enabling technical support engineers to develop their skills and contribute to the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex equipment issues and developing effective solutions.
Managing client expectations and ensuring high levels of satisfaction.
Staying up-to-date with industry trends, equipment updates, and best practices.
Adapting to a diverse range of clients and projects, each with unique requirements and challenges.

Learning & Development Opportunities:

Attend industry conferences and events to expand your knowledge and network.
Participate in GEA Group's training and development programs, focusing on technical skills, client management, and leadership.
Seek mentorship opportunities from experienced colleagues to gain insights and guidance.
Contribute to internal knowledge-sharing initiatives, such as blog posts, presentations, or workshops.

📝 Enhancement Note: GEA Group's commitment to continuous learning and improvement provides ample opportunities for technical support engineers to develop their skills and advance their careers within the process technology sector.

💡 Interview Preparation

Technical Questions:

Describe a complex equipment issue you've faced and how you resolved it.
How do you approach client management, and can you provide an example of a successful client interaction?
How familiar are you with GEA equipment and processes, and can you explain how you would troubleshoot a specific issue?
How do you stay up-to-date with industry trends and best practices, and can you share an example of a recent development that caught your attention?

Company & Culture Questions:

Why are you interested in the Technical Support Engineer role at GEA Group?
How do you see yourself contributing to the company's success and growth?
Can you describe a challenging project you've worked on and how you overcame obstacles to achieve success?
How do you prioritize your workload and manage multiple projects or clients simultaneously?

Portfolio Presentation Strategy:

Organize your portfolio to showcase your problem-solving skills, technical expertise, and client management abilities.
Highlight case studies demonstrating your ability to analyze equipment issues, develop solutions, and manage client interactions.
Emphasize your attention to detail, commitment to quality, and customer-focused approach.

📝 Enhancement Note: Prepare for the interview by researching GEA Group's products, services, and industry presence, as well as brushing up on your technical skills and client management abilities. Tailor your responses to demonstrate your fit for the Technical Support Engineer role and the company's culture.

📌 Application Steps

To apply for the Technical Support Engineer position at GEA Group:

Submit your application through the provided link.
Customize your resume and portfolio to highlight your problem-solving skills, technical expertise, and client management abilities.
Prepare for the interview by researching GEA Group and practicing your responses to technical and company-related questions.
Showcase your portfolio during the interview, focusing on case studies that demonstrate your ability to analyze equipment issues, develop solutions, and manage client interactions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer