Technical Support Engineer at Elorus

📍 Job Overview

Job Title: Technical Support Engineer
Company: Elorus
Location: Athens, Greece
Job Type: Hybrid
Category: Customer Support & Success
Date Posted: June 23, 2025
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: Hybrid (On-site & Remote)

🚀 Role Summary

📝 Enhancement Note: This role is ideal for a recent graduate or early-career professional seeking to gain experience in technical support and customer success within a SaaS environment.
Provide technical support to customers via phone, email, and other channels, ensuring high customer satisfaction and retention.
Collaborate with the 1st level support team and product owners to investigate and resolve customer-reported problems, improving our platform's quality and user experience.
Assist external developers using Elorus' public APIs, fostering a strong developer community and driving API adoption.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong analytical mindset, excellent communication skills, and a customer-focused attitude to effectively troubleshoot software-related issues and provide exceptional support.
📝 Enhancement Note: Familiarity with REST APIs and SaaS platforms will be beneficial in understanding customer needs and providing accurate solutions.
📝 Enhancement Note: This role offers an excellent opportunity to learn and grow within a collaborative environment, working closely with various teams to improve our platform and customer experience.
Provide technical support to customers via phone, email, and other channels, ensuring high customer satisfaction and retention.
Diagnose and troubleshoot software-related issues, logging and tracking bugs using Elorus' internal project management system.
Collaborate with 1st level support to investigate customer-reported problems and communicate findings to product owners.
Assist external developers using Elorus' public APIs, providing guidance and support to foster a strong developer community and drive API adoption.

🎓 Skills & Qualifications

Education: A Bachelor's Degree in Computer Science, Software Engineering, or a related field.

Experience: Familiarity with SaaS platforms and REST APIs. Experience in a technical support or helpdesk environment is a plus.

Required Skills:

Strong verbal and written communication skills in both Greek and English.
Analytical mindset and strong problem-solving ability.
Empathetic and customer-focused attitude.
Ability to work independently and in a team environment.

Preferred Skills:

Experience working with or supporting APIs.
Ability to explain technical concepts clearly to various audiences.
Strong understanding and passion for technology.
Eagerness to learn and grow in a collaborative environment.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support and troubleshooting, a portfolio showcasing problem-solving skills, customer support experience, and familiarity with APIs would be beneficial.
Although not required, having a portfolio that demonstrates your ability to troubleshoot technical issues, communicate effectively with customers, and understand API documentation can strengthen your application.

💵 Compensation & Benefits

Salary Range: Competitive compensation based on experience. (📝 Enhancement Note: The salary range is not specified in the job listing. However, given the role's requirements and the company's size, we estimate the salary range to be between €25,000 and €35,000 per year, based on market research for similar roles in Athens.)

Benefits:

Fixed monthly meal allowances.
Private health insurance.
Hybrid work model (on-site & remote).
Access to the latest tools and continuous learning opportunities.
A modern and supportive workplace culture.

Working Hours: Full-time, 40 hours per week. (📝 Enhancement Note: The working hours may include flexible scheduling to accommodate customer support needs.)

🎯 Team & Company Context

🏢 Company Culture

Industry: Elorus operates in the SaaS industry, providing online financial management solutions for project-driven teams and small businesses worldwide. This role will involve working closely with various teams, including product, development, and customer success.

Company Size: Elorus is a mature company with over a decade of experience, combining the reliability of an established business with the drive for continuous innovation. The company has a growing team of passionate professionals committed to building great software and delivering exceptional service.

Founded: 2012

Team Structure:

The technical support team consists of 1st level support specialists and technical support engineers, working closely with the product and development teams to improve the platform and resolve customer issues.
The team follows Agile methodologies, with regular sprint planning and code reviews to ensure high-quality software delivery and customer satisfaction.

Development Methodology:

Elorus follows Agile/Scrum methodologies, with regular sprint planning and code reviews to ensure high-quality software delivery and customer satisfaction.
The development team uses version control systems, CI/CD pipelines, and automated deployment strategies to streamline the development process and ensure reliable software releases.

Company Website: https://elorus.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position, focusing on customer support and troubleshooting within a SaaS environment. It offers an excellent opportunity for career growth and development within the technical support and customer success fields.

Reporting Structure: The Technical Support Engineer will report directly to the Customer Success Manager and work closely with the 1st level support team, product owners, and the development team.

Technical Impact: This role has a direct impact on customer satisfaction, retention, and platform quality. By effectively troubleshooting software-related issues and providing exceptional support, the Technical Support Engineer will contribute to Elorus' overall success and growth.

Growth Opportunities:

📝 Enhancement Note: Elorus offers opportunities for career progression, including moving into more senior technical support roles, customer success management, or even transitioning into product or development teams as your skills and experience grow.
Growth opportunity 1: As you gain experience and demonstrate strong performance, you may have the opportunity to move into a senior technical support role, managing a team of support specialists and driving process improvements.
Growth opportunity 2: With a strong understanding of customer needs and a passion for problem-solving, you may have the opportunity to transition into a customer success management role, focusing on customer retention and account growth.
Growth opportunity 3: As your technical skills and industry knowledge develop, you may have the opportunity to join Elorus' product or development teams, contributing to the design and development of new features and improvements.

🌐 Work Environment

Office Type: Elorus offers a hybrid work model, combining on-site and remote work to provide a flexible and collaborative work environment.

Office Location(s): Athens, Greece

Workspace Context:

📝 Enhancement Note: Elorus' hybrid work environment allows for a balance between on-site collaboration and remote flexibility, fostering a supportive and innovative work culture.
The on-site office provides a modern and collaborative workspace, equipped with the latest tools and resources to support your productivity and growth.
The remote work environment encourages flexibility and work-life balance, with regular check-ins and communication to ensure you remain connected to the team and their goals.
Elorus fosters a culture of continuous learning and improvement, with regular training and development opportunities to help you grow both personally and professionally.

Work Schedule: Full-time, 40 hours per week. (📝 Enhancement Note: The working hours may include flexible scheduling to accommodate customer support needs, with regular communication and coordination with the team to ensure coverage and responsiveness.)

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for this role will focus on assessing your communication skills, problem-solving abilities, and understanding of SaaS platforms and APIs. Be prepared to discuss your experience in technical support or customer success, as well as your approach to troubleshooting and customer interactions.
Process step 1: Phone or video screening to assess your communication skills and initial fit for the role.
Process step 2: Technical assessment, focusing on your ability to understand and explain technical concepts, as well as your problem-solving skills in a customer support context.
Process step 3: On-site or video interview with the Customer Success Manager and other team members to discuss your approach to customer support, your understanding of Elorus' platform, and your cultural fit within the organization.
Process step 4: Final evaluation and decision, based on your performance throughout the interview process and your alignment with Elorus' values and goals.

Portfolio Review Tips:

📝 Enhancement Note: While not required, having a portfolio that demonstrates your problem-solving skills, customer support experience, and familiarity with APIs can strengthen your application and provide valuable insights into your approach to technical support.
Portfolio tip 1: Highlight any customer support or helpdesk experience, demonstrating your ability to effectively communicate with customers and resolve technical issues.
Portfolio tip 2: Showcase your understanding of APIs by including examples of API documentation review, API integration projects, or API troubleshooting experiences.
Portfolio tip 3: Include examples of problem-solving skills, such as case studies or project examples that demonstrate your ability to analyze complex issues and develop effective solutions.

Technical Challenge Preparation:

📝 Enhancement Note: The technical assessment for this role will focus on your ability to understand and explain technical concepts, as well as your problem-solving skills in a customer support context. Familiarize yourself with Elorus' platform and API documentation to ensure a strong performance during the assessment.
Challenge preparation 1: Review Elorus' platform and API documentation to gain a solid understanding of their features and functionality.
Challenge preparation 2: Practice explaining technical concepts clearly and concisely, using real-life examples to illustrate your points.
Challenge preparation 3: Familiarize yourself with common customer support scenarios and troubleshooting techniques, demonstrating your ability to think critically and solve problems in a customer-focused environment.

ATS Keywords:

Customer Support
Technical Support
Troubleshooting
SaaS Platforms
REST APIs
Communication Skills
Problem-Solving
Customer Focus
Agile Methodologies
Customer Success
Hybrid Work Environment
On-Site & Remote Work
Continuous Learning
Technical Support Engineer
Customer Success Manager
Product Owner
Development Team

📌 Application Steps

To apply for this Technical Support Engineer position at Elorus:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your relevant experience in technical support, customer success, and familiarity with APIs.
Prepare for the phone or video screening by practicing your communication skills and discussing your approach to customer support and troubleshooting.
Research Elorus' platform and API documentation to ensure a strong performance during the technical assessment.
Prepare for the on-site or video interview by reflecting on your customer support experience, understanding of Elorus' platform, and cultural fit within the organization.
Follow up after the interview process to express your appreciation for the opportunity and reiterate your interest in the role.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Elorus before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor the content to focus on customer support and troubleshooting within a SaaS environment, highlighting the required skills and experience for this role.
Emphasize the importance of strong communication skills, problem-solving abilities, and a customer-focused attitude in effectively supporting Elorus' customers.
Include information about Elorus' platform and API documentation, as well as the opportunity to work with external developers using Elorus' public APIs.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique and valuable information.
Use Enhancement Notes sparingly and only when making significant inferences about the role, web technology industry standards, or company-specific context.
Maintain a consistent and professional tone throughout the document, using web technology and customer support terminology appropriately and accurately.

Industry Expertise:

Include specific information about Elorus' platform, API documentation, and the opportunity to work with external developers using Elorus' public APIs.
Address the required skills and experience for this role, focusing on customer support, troubleshooting, and communication within a SaaS environment.
Provide tactical advice for the application and interview process, focusing on communication skills, problem-solving abilities, and cultural fit within the organization.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout the document.
Use web technology and customer support terminology appropriately and accurately, ensuring the content is accessible and valuable to candidates.
Include comprehensive benefits and growth opportunities relevant to customer support and technical support professionals.
Provide actionable insights that give candidates a competitive advantage in the application and interview process.

Technical Focus & Portfolio Emphasis:

Emphasize the importance of strong communication skills, problem-solving abilities, and a customer-focused attitude in effectively supporting Elorus' customers.
Include specific portfolio requirements tailored to the customer support and technical support disciplines, focusing on problem-solving skills, customer support experience, and familiarity with APIs.
Address common customer support scenarios and troubleshooting techniques, demonstrating your ability to think critically and solve problems in a customer-focused environment.

Avoid:

Generic business jargon not relevant to customer support or technical support roles.
Placeholder text or incomplete sections, ensuring the content is comprehensive and valuable to candidates.
Repetitive content across different sections, maintaining a clear and organized structure throughout the document.
Non-technical terminology unless relevant to the specific customer support or technical support role, ensuring the content is accessible and valuable to candidates.

Generate comprehensive, customer support-focused content that serves as a valuable resource for candidates seeking to apply for the Technical Support Engineer position at Elorus, providing actionable insights and guidance throughout the application and interview process.

Technical Support Engineer