Technical Support Engineer at Daikin Europe NV

📍 Job Overview

Job Title: Technical Support Engineer
Company: Daikin Europe NV
Location: Zagreb, Zagreb, Grad, Croatia
Job Type: On-site
Category: Technical Support Engineer
Date Posted: 2025-06-25
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Provide professional technical support to both internal colleagues and Daikin customers, with a focus on direct communication with designers.
Design and produce technical solutions such as hydraulic schemes, unit selection, and tender cost estimates.
Conduct educational technical trainings to designers, installers, dealers, and internal colleagues.
Maintain high levels of technical knowledge through consistent learning and close contact with the HQ in Vienna.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to effectively support both internal teams and external customers. The candidate should be proactive, solution-driven, and able to work well within a team environment.

💻 Primary Responsibilities

Technical Support: Provide accurate and timely technical support to internal colleagues and Daikin customers via direct communication with designers.
Technical Solutions: Design and produce technical solutions such as hydraulic schemes, unit selection, and tender cost estimates to meet project requirements.
Educational Trainings: Conduct educational technical trainings to designers, installers, dealers, and internal colleagues to enhance their technical knowledge and skills.
Technical Literature: Technical checking and updating of literature for Daikin equipment to ensure accuracy and relevance.
Technical Knowledge: Maintain high levels of technical knowledge by keeping up-to-date with the latest industry trends and best practices, and through close contact with the HQ in Vienna.

📝 Enhancement Note: The candidate should be comfortable working in a dynamic environment, managing multiple priorities, and meeting tight deadlines. Strong problem-solving skills and attention to detail are essential for this role.

🎓 Skills & Qualifications

Education: A Master's Degree in Mechanical Engineering or a similar technical background is required. Alternatively, a strong technical background from a high school degree with relevant work experience may be considered.

Experience: Previous work experience in the field of HVAC design and/or HVAC technical support is an advantage but not required. The ideal candidate will have 2-5 years of relevant experience.

Required Skills:

Strong designing and CAD software skills
Strong communication and presentation skills
Attention to detail and solution-driven mindset
Supportive personality and team-oriented approach
High motivation and willingness to learn
Fluent English skills

Preferred Skills:

Knowledge of HVAC systems and components
Experience with HVAC design software
Familiarity with HVAC industry standards and best practices

📝 Enhancement Note: Candidates with a strong technical background and relevant work experience will be given preference. Relevant certifications in HVAC or related fields may also be considered.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing previous HVAC design projects, including hydraulic schemes, unit selection, and cost estimates.
Examples of technical trainings conducted, highlighting the candidate's ability to clearly communicate complex technical concepts.
Evidence of the candidate's ability to work collaboratively with internal teams and external customers, such as testimonials or case studies.

Technical Documentation:

Detailed technical specifications and drawings for HVAC projects.
Records of technical trainings conducted, including participant feedback and outcomes.
Documentation of the candidate's continuous learning and professional development in the HVAC field.

📝 Enhancement Note: The candidate's portfolio should demonstrate their ability to apply technical knowledge to real-world projects and their commitment to ongoing learning and development.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €25,000 and €35,000 per year, based on regional market rates for mid-level HVAC technical support engineers in Zagreb, Croatia.

Benefits:

Additional health and accident insurance
Medical check-ups
Meal subvention
3rd pension pillar savings
Seasonal gifts
International work environment for a market leader
Relaxed and inclusive office atmosphere with a team-oriented mindset
Excellent additional benefits, including top-notch equipment (iPhone of your choice + flat package) and a fully stocked kitchen with fruits and a coffee bar

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and may vary depending on the candidate's qualifications and experience. The benefits package is designed to support the candidate's professional and personal growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Daikin Europe NV operates in the HVAC (Heating, Ventilation, and Air Conditioning) industry, focusing on the design, manufacture, and sale of air conditioning and refrigeration equipment. This role will play a crucial part in supporting the company's growth and market leadership in the region.

Company Size: Daikin Europe NV is a large organization with a strong global presence, employing over 10,000 people worldwide. This provides ample opportunities for career growth and development within the company.

Founded: Daikin Europe NV was founded in 1973 and has since grown to become a leading provider of HVAC solutions in Europe. The company is committed to innovation, quality, and sustainability in all its operations.

Team Structure:

The Technical Support team is responsible for providing technical support to both internal colleagues and external customers.
The team works closely with the Design and Sales departments to ensure the accurate and timely delivery of technical solutions.
The team is led by a Technical Support Manager, who reports directly to the Head of Technical Services.

Development Methodology:

Daikin Europe NV follows a structured approach to technical support, with clear processes and procedures in place to ensure consistency and quality.
The company encourages a culture of continuous learning and improvement, with regular training and development opportunities available to all employees.
Daikin Europe NV is committed to sustainability and environmental responsibility, with a focus on developing energy-efficient HVAC solutions.

Company Website: https://www.daikin.eu/

📝 Enhancement Note: Daikin Europe NV's commitment to innovation, quality, and sustainability provides an excellent environment for technical professionals seeking to grow and develop their careers in the HVAC industry.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: This role is at the mid-level (2-5 years of experience) and involves providing technical support to both internal colleagues and external customers. The candidate will be expected to have a strong technical background and excellent communication skills.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and works closely with the Design and Sales departments.

Technical Impact: The Technical Support Engineer plays a crucial role in ensuring the accurate and timely delivery of technical solutions to meet project requirements. Their work directly impacts the quality and performance of Daikin's HVAC systems and the satisfaction of both internal colleagues and external customers.

Growth Opportunities:

Technical Specialization: As the candidate gains experience and develops their technical expertise, they may have the opportunity to specialize in a particular area of HVAC technology, such as refrigeration or air conditioning.
Team Leadership: With experience and demonstrated leadership skills, the candidate may have the opportunity to take on a team leadership role, managing a team of technical support engineers.
Career Progression: Daikin Europe NV offers a range of career progression opportunities, including roles in design, sales, and technical management. The company encourages employees to develop their skills and take on new challenges to support their career growth.

📝 Enhancement Note: Daikin Europe NV's commitment to employee development and career growth provides excellent opportunities for technical professionals seeking to advance their careers in the HVAC industry.

🌐 Work Environment

Office Type: Daikin Europe NV's Zagreb office is a modern, open-plan workspace designed to foster collaboration and innovation. The office is equipped with state-of-the-art technology and ergonomic furniture to support the comfort and productivity of employees.

Office Location(s): Daikin Europe NV's Zagreb office is located in the city center, with easy access to public transportation and amenities.

Workspace Context:

Collaborative Environment: The office is designed to encourage collaboration and teamwork, with open-plan workspaces and dedicated meeting areas.
Technical Infrastructure: The office is equipped with high-speed internet, powerful workstations, and specialized software to support the technical needs of the team.
Flexible Working Hours: Daikin Europe NV offers flexible working hours to support employees' work-life balance, with core hours from 9:00 AM to 5:00 PM.

Work Schedule: The standard workweek is Monday to Friday, with a 40-hour workweek. The candidate may be required to work overtime or be on call to support critical projects or maintenance issues.

📝 Enhancement Note: Daikin Europe NV's commitment to employee well-being and work-life balance provides an excellent environment for technical professionals seeking to grow and develop their careers in the HVAC industry.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess the candidate's communication skills and technical knowledge.
Technical Assessment: A hands-on technical assessment to evaluate the candidate's ability to design and produce technical solutions, such as hydraulic schemes and cost estimates.
Behavioral Interview: A structured interview to assess the candidate's problem-solving skills, teamwork, and cultural fit.
Final Interview: A final interview with the Technical Support Manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight previous HVAC design projects, including hydraulic schemes, unit selection, and cost estimates.
Include examples of technical trainings conducted, demonstrating the candidate's ability to clearly communicate complex technical concepts.
Showcase the candidate's ability to work collaboratively with internal teams and external customers, such as testimonials or case studies.

Technical Challenge Preparation:

Brush up on HVAC design principles and best practices.
Familiarize oneself with Daikin's HVAC systems and components.
Prepare for questions on HVAC industry standards and regulations.

ATS Keywords: HVAC, Technical Support, HVAC Design, CAD Software, Communication Skills, Presentation Skills, Attention to Detail, Solution-Driven, Team-Oriented, Willingness to Learn, HVAC Industry Standards, HVAC Systems, HVAC Components, HVAC Training

📝 Enhancement Note: Daikin Europe NV's structured interview process and focus on technical assessment provide an excellent opportunity for candidates to demonstrate their skills and qualifications for the role.

🛠 Technology Stack & Web Infrastructure

Design & CAD Software:

AutoCAD
Revit
SolidWorks
Inventor

HVAC Software:

Daikin's proprietary HVAC design software
Other industry-standard HVAC software, such as Carrier's HAP or Trane's TRACE

Collaboration Tools:

Microsoft Office Suite (Word, Excel, PowerPoint)
Microsoft Teams
SharePoint

📝 Enhancement Note: Daikin Europe NV's use of industry-standard design and HVAC software, as well as collaboration tools, provides an excellent environment for technical professionals seeking to grow and develop their careers in the HVAC industry.

👥 Team Culture & Values

HVAC Technical Support Values:

Technical Expertise: A strong commitment to continuous learning and the development of technical expertise in HVAC design and support.
Customer Focus: A customer-centric approach to technical support, with a focus on meeting the needs of both internal colleagues and external customers.
Collaboration: A team-oriented approach to technical support, with a focus on working collaboratively with internal teams and external customers.
Innovation: A commitment to innovation and the development of energy-efficient HVAC solutions.

Collaboration Style:

Cross-Functional Collaboration: Daikin Europe NV encourages collaboration across different departments, with a focus on working together to deliver high-quality HVAC solutions.
Knowledge Sharing: Daikin Europe NV fosters a culture of knowledge sharing, with regular training and development opportunities available to all employees.
Continuous Learning: Daikin Europe NV is committed to continuous learning and improvement, with a focus on staying up-to-date with the latest industry trends and best practices.

📝 Enhancement Note: Daikin Europe NV's commitment to technical expertise, customer focus, collaboration, innovation, cross-functional collaboration, knowledge sharing, and continuous learning provides an excellent environment for technical professionals seeking to grow and develop their careers in the HVAC industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

HVAC System Complexity: HVAC systems can be complex, with many interconnected components. The candidate must be able to quickly understand and troubleshoot complex HVAC systems.
Customer Expectations: Daikin's customers expect high-quality, reliable HVAC solutions. The candidate must be able to meet these expectations and exceed them where possible.
Regulatory Compliance: HVAC systems must comply with relevant regulations and standards. The candidate must be able to ensure that Daikin's HVAC solutions meet these requirements.

Learning & Development Opportunities:

Technical Training: Daikin Europe NV offers regular technical training to help employees develop their skills and knowledge in HVAC design and support.
Career Progression: Daikin Europe NV offers a range of career progression opportunities, including roles in design, sales, and technical management.
Industry Events: Daikin Europe NV encourages employees to attend industry events and conferences to stay up-to-date with the latest trends and best practices in HVAC technology.

📝 Enhancement Note: Daikin Europe NV's commitment to technical expertise, customer focus, collaboration, innovation, cross-functional collaboration, knowledge sharing, and continuous learning provides an excellent environment for technical professionals seeking to grow and develop their careers in the HVAC industry.

💡 Interview Preparation

Technical Questions:

HVAC Design Principles: Questions on HVAC design principles, such as heat transfer, refrigeration cycles, and HVAC system components.
HVAC Software: Questions on the use of HVAC design software, such as Daikin's proprietary software or industry-standard software like Carrier's HAP or Trane's TRACE.
HVAC Troubleshooting: Scenarios that require the candidate to identify and troubleshoot HVAC system issues.

Company & Culture Questions:

Daikin's HVAC Solutions: Questions on Daikin's HVAC solutions, their features, and benefits.
HVAC Industry Trends: Questions on the latest trends and best practices in HVAC technology.
Customer Support: Questions on the candidate's approach to customer support and their ability to meet customer expectations.

Portfolio Presentation Strategy:

HVAC Design Projects: Highlight previous HVAC design projects, including hydraulic schemes, unit selection, and cost estimates.
Technical Trainings: Include examples of technical trainings conducted, demonstrating the candidate's ability to clearly communicate complex technical concepts.
Customer Testimonials: Showcase the candidate's ability to work collaboratively with internal teams and external customers, such as testimonials or case studies.

📝 Enhancement Note: Daikin Europe NV's structured interview process and focus on technical assessment provide an excellent opportunity for candidates to demonstrate their skills and qualifications for the role.

📌 Application Steps

To apply for this Technical Support Engineer position at Daikin Europe NV:

Submit your application through the application link provided in the job listing.
Tailor your resume to highlight your relevant HVAC design and support experience, as well as your technical skills and qualifications.
Prepare a portfolio showcasing your previous HVAC design projects, including hydraulic schemes, unit selection, and cost estimates. Include examples of technical trainings conducted and customer testimonials or case studies.
Research Daikin Europe NV's HVAC solutions, industry trends, and customer support approach to demonstrate your understanding of the company and its values.
Prepare for the structured interview process, including technical assessments, behavioral interviews, and final interviews. Brush up on your HVAC design principles, software, and troubleshooting skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and HVAC industry-standard assumptions. All details should be verified directly with Daikin Europe NV before making application decisions.

Technical Support Engineer