📍 Job Overview

Job Title: Technical Support Engineer
Company: Coralogix
Location: Poland
Job Type: Full-time
Category: Technical Support, Customer Success
Date Posted: 2025-06-25
Experience Level: Mid-level (2-5 years)
Remote Status: Remote (Poland)

🚀 Role Summary

Coralogix, a modern full-stack observability platform, is seeking a Technical Support Engineer to join their global team. This role combines deep technical expertise with exceptional customer focus, playing a crucial part in delivering outstanding customer experiences. The ideal candidate will have a proven track record in customer-facing roles, strong technical skills in Cloud DevOps and Observability, and a commitment to high availability and customer satisfaction.

💻 Primary Responsibilities

Customer Support: Serve as the single point of contact for customers, addressing advanced technical queries, and ensuring customer satisfaction through end-to-end case ownership.
Relationship Building: Establish and maintain relationships with technical counterparts to drive product adoption and expansion.
Customer Advocacy: Advocate for customer needs internally, acting as the technical voice of the customer within Coralogix.
Knowledge Sharing: Contribute to the knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
Issue Management: Prioritize and manage multiple open issues simultaneously, escalating unresolved issues to appropriate internal teams as needed.

📝 Enhancement Note: The role requires a strong balance between technical problem-solving and excellent communication skills to effectively engage diverse stakeholders and drive customer success.

🎓 Skills & Qualifications

Education: Bachelor's degree in computer science or equivalent experience.

Experience: 3+ years of proven experience in customer-facing roles, such as Technical Support Expert, Support Engineer, Customer Success Engineer, or Delivery Engineer.

Required Skills:

Proven experience in Cloud DevOps and Observability.
Hands-on experience with OpenTelemetry configurations, collector setup, and OTLP export compatibility with third-party services.
Proficiency in Regular Expressions, Lucene, and PromQL.
Experience in complex troubleshooting of Kubernetes and Docker containers.
Demonstrated excellence in customer-facing roles with outstanding interpersonal and communication abilities.
Highly motivated to quickly learn and adopt new technologies.

Preferred Skills:

Scripting skills in Python, Node, or Golang.
Experience in SAAS B2B software companies.

📊 Web Portfolio & Project Requirements

As this role focuses on technical support and customer success, a portfolio is not required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Poland is estimated to be between 12,000 - 18,000 PLN per month, based on market research and the required experience level. This estimate may vary depending on the candidate's skills and the company's final assessment.

Benefits: Coralogix offers a competitive benefits package, including health insurance, retirement plans, and professional development opportunities. Details of the benefits package can be found on the company's careers page.

Working Hours: Full-time position with standard working hours, flexible for maintenance and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills and the company's final assessment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Coralogix operates in the observability software industry, providing a modern, full-stack platform for businesses to process and understand their data.

Company Size: Coralogix is a mid-sized company with a globally distributed team, offering a dynamic work environment with ample opportunities for growth and innovation.

Founded: 2013

Team Structure: The technical support team at Coralogix works closely with various internal teams, including product, engineering, and customer success, to ensure customer satisfaction and product value realization.

Development Methodology: Coralogix follows Agile methodologies, with a focus on continuous improvement and customer-centric development.

Company Website: Coralogix

📝 Enhancement Note: Coralogix fosters a culture of innovation and continuous learning, encouraging team members to challenge the status quo and contribute to the company's shared mission.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for mid-level professionals with 2-5 years of experience in customer-facing technical support roles. The position offers opportunities for growth in technical leadership, customer success management, or product expertise.

Reporting Structure: The Technical Support Engineer reports directly to the Customer Success Manager and works closely with various internal teams, such as product, engineering, and sales.

Technical Impact: This role directly influences customer satisfaction, retention, and product value realization by ensuring customers have a seamless and positive experience with the Coralogix platform.

Growth Opportunities:

Develop expertise in observability and related technologies.
Advance to senior technical support roles or transition into customer success management or product management.
Contribute to the growth and success of the company by driving customer satisfaction and retention.

📝 Enhancement Note: The Technical Support Engineer role at Coralogix offers ample opportunities for professional growth and development, with a clear path to advance within the company or specialize in specific areas of interest.

🌐 Work Environment

Office Type: Remote work environment with a globally distributed team.

Office Location(s): Poland

Workspace Context:

Collaborate with team members across different time zones to ensure customer satisfaction and product value realization.
Work closely with various internal teams, such as product, engineering, and customer success, to address customer needs and drive product adoption.
Leverage Coralogix's modern, full-stack observability platform to troubleshoot customer issues and provide exceptional support.

Work Schedule: Full-time position with standard working hours, flexible for maintenance and project deadlines.

📝 Enhancement Note: The remote work environment at Coralogix offers a dynamic and collaborative workspace, with ample opportunities for team members to engage with one another and contribute to the company's shared mission.

📄 Application & Technical Interview Process

Interview Process:

Screening: A brief phone or video call to discuss your experience and fit for the role.
Technical Assessment: A hands-on technical assessment, focusing on your problem-solving skills, troubleshooting abilities, and understanding of observability concepts.
Behavioral Interview: A structured interview to evaluate your communication skills, customer focus, and cultural fit.
Final Decision: A final decision will be made based on your overall performance throughout the interview process.

Portfolio Review Tips: As this role focuses on technical support and customer success, a portfolio is not required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.

Technical Challenge Preparation:

Familiarize yourself with Coralogix's platform and observability solutions.
Brush up on your troubleshooting skills and problem-solving techniques.
Prepare for behavioral interview questions that focus on your customer support experience and communication skills.

ATS Keywords: (Organized by category)

Technical Skills: Cloud DevOps, Observability, OpenTelemetry, Regular Expressions, Lucene, PromQL, Kubernetes, Docker, Scripting (Python, Node, Golang)
Soft Skills: Customer Satisfaction, Interpersonal Skills, Communication Skills, Problem Solving, Documentation
Industry Terms: SAAS, B2B, Technical Support, Customer Success, Observability, Full-Stack, Platform

📝 Enhancement Note: The interview process at Coralogix is designed to evaluate your technical skills, problem-solving abilities, and customer focus, ensuring you are the right fit for the Technical Support Engineer role.

🛠 Technology Stack & Web Infrastructure

As this role focuses on technical support and customer success, a deep understanding of the following technologies is required:

Observability Platforms:

Coralogix (Familiarize yourself with the platform's features and capabilities)

Cloud & Containerization:

Kubernetes
Docker

Configuration & Monitoring:

OpenTelemetry
OTLP (OpenTelemetry Protocol)

Data Processing & Querying:

Regular Expressions
Lucene
PromQL

Scripting & Automation:

Python
Node
Golang

📝 Enhancement Note: Familiarizing yourself with Coralogix's platform and the required technologies will help you succeed in the Technical Support Engineer role and provide exceptional customer support.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and ensure their satisfaction with the Coralogix platform.
Technical Excellence: Continuously improve your technical skills and knowledge in observability and related technologies.
Collaboration: Work closely with internal teams to drive customer success and product adoption.
Innovation: Contribute to the growth and success of Coralogix by challenging the status quo and driving customer satisfaction.

Collaboration Style:

Cross-functional collaboration with various internal teams, such as product, engineering, and customer success.
Knowledge sharing and continuous learning to improve customer support and drive product adoption.
Regular team meetings and communication to ensure alignment and customer satisfaction.

📝 Enhancement Note: Coralogix fosters a culture of innovation and continuous learning, encouraging team members to collaborate and contribute to the company's shared mission.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex customer issues and ensuring high availability of the Coralogix platform.
Staying up-to-date with the latest observability trends and technologies.
Managing multiple open issues simultaneously and prioritizing customer needs effectively.

Learning & Development Opportunities:

Develop expertise in observability and related technologies.
Advance to senior technical support roles or transition into customer success management or product management.
Contribute to the growth and success of Coralogix by driving customer satisfaction and retention.

📝 Enhancement Note: The Technical Support Engineer role at Coralogix offers numerous challenges and growth opportunities, allowing you to develop your technical skills, advance your career, and contribute to the company's success.

💡 Interview Preparation

Technical Questions:

Coralogix Platform: Demonstrate your understanding of Coralogix's platform features and capabilities.
Troubleshooting: Walk through a complex customer issue and explain your approach to resolving it.
Observability Concepts: Explain your understanding of observability, its importance, and its applications in modern software development.

Company & Culture Questions:

Customer Focus: Describe a time when you went above and beyond to ensure customer satisfaction.
Teamwork: Share an example of how you collaborated with a team to achieve a common goal.
Adaptability: Explain how you have adapted to changes in technology or work environment in the past.

Portfolio Presentation Strategy:

As this role focuses on technical support and customer success, a portfolio is not required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.

📝 Enhancement Note: Preparing for the Technical Support Engineer interview at Coralogix involves understanding the company's platform, honing your troubleshooting skills, and demonstrating your customer focus and adaptability.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the provided link.
Tailor your resume and cover letter to highlight your technical support experience, problem-solving skills, and customer focus.
Familiarize yourself with Coralogix's platform and observability solutions.
Prepare for the technical assessment and behavioral interview by reviewing the interview process and preparation tips provided above.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer