Technical Support Engineer

📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Arpu Telecommunication Services
• Location: Cairo, Cairo Governorate, Egypt
• Job Type: On-site
• Category: IT Support
• Date Posted: 2025-07-27
• Experience Level: Entry-level (0-2 years)

🚀 Role Summary

• 📝 Enhancement Note: This role involves 24/7 monitoring and troubleshooting of network, platform, and application issues, requiring strong technical skills and the ability to work under pressure.

• Key Responsibilities:

  • Monitor Datacenter for network, platform, and applications on a 24/7 basis.
  • Provide first-level resolution in troubleshooting network and software issues.
  • Coordinate with second-level support to resolve problems.
  • Monitor and check KPIs.
  • Troubleshoot Windows, Linux, and network (VPN) issues.
  • Handle different requests using a ticket system or email.
  • Deliver knowledge to customers in a simple and effective way.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires a broad range of technical skills, including Windows and Linux administration, network troubleshooting, and application support.

• Web Technology Responsibilities:

  • Monitor and maintain network, platform, and application performance.
  • Troubleshoot and resolve network, software, and application issues.
  • Coordinate with second-level support for complex issues.
  • Handle customer requests and provide technical support.
  • Maintain and optimize KPIs.

🎓 Skills & Qualifications

Education: Bachelor's degree in computer science.

Experience: 0-2 years of experience in a similar position.

Required Skills:

• Strong technical support and troubleshooting skills.
• Excellent knowledge of Windows and Linux administration.
• Proficiency in network troubleshooting and VPN issues.
• Good knowledge of IIS, Tomcat, and Apache applications.
• Strong communication and customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Good knowledge of MSSQL, MSQL, and other relevant databases.
• Familiarity with ticketing systems and email support.
• Preferable certifications: RHCSA, RHCSE, MCSA.

Preferred Skills:

• Experience with monitoring tools and KPI management.
• Familiarity with virtualization and cloud technologies.
• Knowledge of ITIL or similar service management frameworks.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role is focused on technical support rather than web development, a portfolio is not typically required. However, demonstrating problem-solving skills and technical knowledge through relevant projects or certifications can be beneficial.

Portfolio Essentials:

• Relevant certifications (RHCSA, RHCSE, MCSA) and their corresponding projects or case studies.
• Documentation of previous technical support or troubleshooting experiences.
• Examples of customer service or communication skills.

Technical Documentation:

• Detailed documentation of troubleshooting processes and resolutions.
• Records of KPI monitoring and optimization.
• Documentation of customer interactions and support outcomes.

💵 Compensation & Benefits

📝 Enhancement Note: Salary information is not provided in the job listing. According to Glassdoor, the average salary for a Technical Support Engineer in Cairo, Egypt, is around EGP 10,000 - 15,000 per month.

Salary Range: EGP 10,000 - 15,000 per month (Estimated based on regional averages and role requirements)

Benefits:

• Competitive salary package.
• Opportunity for career growth and professional development.
• Health insurance and other employee benefits.

Working Hours: 40 hours per week, with on-call rotations for 24/7 support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications

Company Size: Medium (100-250 employees)

Founded: Not specified

Team Structure:

• Technical Support Team (first and second-level support).
• Network and Infrastructure Team.
• Application Development and Maintenance Team.
• Customer Service and Sales Team.

Development Methodology:

• Agile/Scrum methodologies for application development and maintenance.
• ITIL or similar service management frameworks for technical support and customer service.

Company Website: Arpu Telecommunication Services

📝 Enhancement Note: Arpu Telecommunication Services is a telecommunications company specializing in providing innovative and reliable communication solutions. They value technical expertise, customer service, and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level Technical Support Engineer, with opportunities for growth into more senior technical roles or management positions.

Reporting Structure: This role reports to the Technical Support Manager or a similar position.

Technical Impact: This role has a direct impact on customer satisfaction, service quality, and network performance.

Growth Opportunities:

• Progression to Senior Technical Support Engineer or Technical Support Team Lead.
• Transition to other technical roles, such as Network Engineer or Application Developer.
• Opportunities for professional development and certification.

📝 Enhancement Note: Career growth in this role depends on the employee's technical skills, performance, and the company's expansion and needs.

🌐 Work Environment

Office Type: On-site, with a focus on collaboration and teamwork.

Office Location(s): Cairo, Egypt

Workspace Context:

• A collaborative and dynamic work environment.
• Access to relevant tools and technologies for troubleshooting and support.
• Opportunities for cross-functional collaboration with other teams.

Work Schedule: Rotating shifts to provide 24/7 support, with on-call rotations and flexible scheduling.

📝 Enhancement Note: The work environment is fast-paced and may involve working under pressure, but it also offers opportunities for professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

1. Online application and resume screening.
2. Phone or video screening to assess communication skills and technical knowledge.
3. On-site or virtual technical interview, focusing on troubleshooting skills, network knowledge, and customer service.
4. Final interview with the hiring manager or team to assess cultural fit and team dynamics.

Portfolio Review Tips:

• Highlight relevant certifications and their corresponding projects or case studies.
• Prepare examples of troubleshooting experiences and customer service scenarios.
• Demonstrate problem-solving skills and technical knowledge through real-life examples.

Technical Challenge Preparation:

• Brush up on Windows and Linux administration skills.
• Review network troubleshooting and VPN concepts.
• Prepare for customer service and communication skills assessments.

ATS Keywords:

• Technical Support
• Troubleshooting
• Windows Administration
• Linux Administration
• Network Administration
• VPN
• Customer Service
• Communication Skills
• KPI Monitoring
• Ticketing Systems
• RHCSA
• RHCSE
• MCSA
• IIS
• Tomcat
• Apache
• MSSQL

📝 Enhancement Note: The interview process focuses on assessing technical skills, problem-solving abilities, and customer service orientation. Prepare for a mix of technical and behavioral interview questions.

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Submit your application through the provided link.
2. Tailor your resume to highlight relevant technical skills, certifications, and troubleshooting experiences.
3. Prepare for the interview process by reviewing technical concepts, practicing customer service scenarios, and researching the company.
4. Demonstrate your problem-solving skills and technical knowledge through real-life examples and case studies.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.