📍 Job Overview

Job Title: Technical Support Engineer
Company: Aquablu B.V
Location: Amsterdam, North Holland, Netherlands
Job Type: On-site, Full-Time
Category: Technical Support & Customer Success
Date Posted: 2025-08-01
Experience Level: Mid-Level (2-5 years)

🚀 Role Summary

Aquablu is seeking a Technical Support Engineer to act as the frontline problem solver, ensuring complex technical challenges don't hinder their mission to eliminate single-use plastics.
This role involves investigating and resolving product issues, collaborating with operations and engineering teams, and improving documentation and support systems.
The ideal candidate will have a strong engineering background, experience with hardware and embedded software, and excellent communication and troubleshooting skills.

📝 Enhancement Note: This role requires a balance of technical expertise and strong communication skills to effectively support partners and collaborate with internal teams.

💻 Primary Responsibilities

Investigate and Resolve Complex Product Issues: Dive deep into mechanical, electrical, or system-level issues to identify root causes and implement fixes.
Act as a Technical Escalation Point: Serve as the go-to person for the operations team and field technicians, providing expert guidance and support.
Support On-Site Troubleshooting: Assist partners in the field via phone or hands-on support, ensuring issues are resolved promptly and effectively.
Collaborate with Engineering Teams: Work closely with the tech team to validate fixes, suggest design improvements, and test hardware updates.
Co-create and Maintain Technical Documentation: Develop and maintain technical documentation to empower future tooling and partner support platforms.
Contribute to Training and Product Improvement Projects: Lead or assist in product improvement projects and train more technical partners when deeper expertise is needed.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, with a focus on long-term impact and continuous improvement.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Mechatronics, Mechanical, or Electrical Engineering.

Experience: Medior-level expertise with a strong engineering background and experience in hardware and embedded software.

Required Skills:

Strong problem-solving skills and a hands-on approach to troubleshooting.
Excellent communication and collaboration skills, with the ability to explain complex technical concepts clearly.
Sound judgment and a cool head under pressure.
Experience with both hardware and embedded software.
Familiarity with mechanical and electrical systems.

Preferred Skills:

Experience in a similar role, such as Support Engineer, Product Support Engineer, or Field Application Engineer.
Experience creating or managing technical documentation systems.
Ideas for evolving support tools and practices.

📝 Enhancement Note: While specific experience in the beverage industry is not required, familiarity with hardware and embedded software in a relevant industry is beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Case studies demonstrating your problem-solving skills and technical expertise.
- Examples of technical documentation you've created or maintained.
- Evidence of your ability to collaborate with cross-functional teams.
Technical Documentation:
- Examples of well-structured and clear technical documentation.
- Evidence of your ability to create and maintain documentation systems.

📝 Enhancement Note: As this role focuses on technical support and problem-solving, a portfolio showcasing your ability to diagnose and resolve complex issues is essential.

💵 Compensation & Benefits

Salary Range: €42,000 - €48,400 per year (based on experience and qualifications)

Benefits:

Equity through the Aquablu for All plan.
Purpose-driven work, eliminating single-use plastics.
Watch your roadmaps turn into real products.
Scale-up pace with fresh challenges and new skills every quarter.
Join an ambitious, bold, and fun crew that's always got your back.
Company-sponsored gym membership.
Pension plan with Zwitserleven (50/50 split).

Working Hours: Full-time, 40 hours per week.

📝 Enhancement Note: The salary range provided is based on industry standards for mid-level technical support roles in the Netherlands. Aquablu offers a competitive benefits package, including equity and a pension plan.

🎯 Team & Company Context

Company Culture:

Industry: Aquablu operates in the beverage and technology industries, focusing on eliminating single-use plastics.
Company Size: Aquablu is a scale-up, offering a fast-paced and dynamic work environment.
Founded: Aquablu was founded in 2017, with a mission to revolutionize the beverage industry.

Team Structure:

The Technical Support Engineer will work closely with the operations and engineering teams.
This role will report directly to the Head of Operations.

Development Methodology:

Aquablu follows an agile development methodology, with a focus on continuous improvement and collaboration.

Company Website: Aquablu Website

📝 Enhancement Note: Aquablu's mission-driven culture and focus on innovation make it an attractive place for technical professionals seeking to make a meaningful impact.

📈 Career & Growth Analysis

Technical Support Career Level: The Technical Support Engineer role at Aquablu is a mid-level position, focusing on problem-solving, collaboration, and long-term impact.

Reporting Structure: This role reports directly to the Head of Operations and works closely with the engineering and operations teams.

Technical Impact: The Technical Support Engineer will have a significant impact on Aquablu's products, user experience, and infrastructure decisions by ensuring complex technical challenges don't hinder the company's mission.

Growth Opportunities:

Technical Growth: Expand your expertise in hardware and embedded software, with opportunities to work on diverse projects and collaborate with cross-functional teams.
Leadership Potential: As Aquablu grows, there may be opportunities to take on leadership roles within the technical support or operations teams.
Career Progression: With experience and demonstrated success, you may have the opportunity to move into more senior technical roles or transition into management.

📝 Enhancement Note: Aquablu's scale-up pace and focus on innovation provide ample opportunities for technical growth and career progression.

🌐 Work Environment

Office Type: Aquablu's office is a dynamic and collaborative workspace, fostering innovation and cross-functional collaboration.

Office Location(s): Aquablu's headquarters is located in Amsterdam, North Holland, Netherlands.

Workspace Context:

Aquablu's office is designed to facilitate collaboration and creativity, with multiple monitors and testing devices available for technical support engineers.
The work environment encourages knowledge sharing, technical mentoring, and continuous learning.

Work Schedule: Full-time, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Aquablu's work environment is designed to support the technical support team's needs, with a focus on collaboration and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief call to discuss your experience and fit for the role.
Technical Assessment: A hands-on challenge to evaluate your problem-solving skills and technical expertise.
Behavioral Interview: A conversation to assess your communication skills, judgment, and cultural fit.
Final Interview: A meeting with the Head of Operations to discuss your career goals and the role's expectations.

Portfolio Review Tips:

Highlight case studies demonstrating your problem-solving skills and technical expertise.
Showcase your ability to create and maintain technical documentation.
Emphasize your ability to collaborate with cross-functional teams.

Technical Challenge Preparation:

Brush up on your hardware and embedded software skills.
Practice explaining complex technical concepts clearly and concisely.
Familiarize yourself with Aquablu's products and mission.

ATS Keywords: (Organized by category)

Hardware: Mechanical Systems, Electrical Systems, Embedded Software, Hardware Testing, Product Improvement
Software: Embedded Software, Technical Documentation, System-level Issues
Problem-Solving: Troubleshooting, Judgment, Root Cause Analysis, Complex Product Issues
Communication: Communication Skills, Collaboration, Technical Escalation, Training
Industry: Beverage Industry, Technology Industry, Single-Use Plastics, Sustainability

📝 Enhancement Note: The interview process at Aquablu is designed to evaluate your technical expertise, problem-solving skills, and cultural fit. Be prepared to discuss your experience with hardware, embedded software, and technical documentation, as well as your ability to collaborate with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

Hardware & Embedded Software Technologies:

Mechanical Systems
Electrical Systems
Embedded Software
Firmware
Connectivity (e.g., Wi-Fi, Bluetooth)
Payment Systems

Support Tools & Platforms:

Technical Documentation Systems (e.g., Confluence, GitHub Wikis)
Ticketing Systems (e.g., Jira Service Management, Zendesk)
Collaboration Tools (e.g., Slack, Microsoft Teams)
Project Management Tools (e.g., Jira, Asana)

📝 Enhancement Note: While specific technologies are not mentioned in the job listing, familiarity with hardware, embedded software, and relevant support tools is essential for this role.

👥 Team Culture & Values

Technical Support Values:

Problem-Solving: Aquablu values proactive and effective problem-solving, with a focus on long-term impact.
Collaboration: Aquablu fosters a collaborative work environment, with a focus on knowledge sharing and continuous learning.
Innovation: Aquablu encourages creativity and innovation, with a focus on eliminating single-use plastics and revolutionizing the beverage industry.
Sustainability: Aquablu is committed to sustainability and social responsibility, with a focus on reducing waste and promoting a healthier planet.

Collaboration Style:

Aquablu encourages cross-functional collaboration, with a focus on knowledge sharing and continuous learning.
The technical support team works closely with the operations and engineering teams to ensure complex technical challenges don't hinder Aquablu's mission.
Aquablu values a culture of open communication and active listening, with a focus on fostering a positive and inclusive work environment.

📝 Enhancement Note: Aquablu's mission-driven culture and focus on collaboration make it an attractive place for technical professionals seeking to make a meaningful impact.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware & Embedded Software: Troubleshoot mechanical, electrical, or system-level issues to identify root causes and implement fixes.
Technical Documentation: Create and maintain clear and concise technical documentation to empower future tooling and partner support platforms.
Collaboration: Work closely with operations and engineering teams to ensure complex technical challenges don't hinder Aquablu's mission.

Learning & Development Opportunities:

Technical Growth: Expand your expertise in hardware and embedded software, with opportunities to work on diverse projects and collaborate with cross-functional teams.
Career Progression: With experience and demonstrated success, you may have the opportunity to move into more senior technical roles or transition into management.
Conferences & Certifications: Aquablu supports professional development and encourages employees to attend industry conferences and obtain relevant certifications.

📝 Enhancement Note: Aquablu's scale-up pace and focus on innovation provide ample opportunities for technical growth and career progression.

💡 Interview Preparation

Technical Questions:

Hardware & Embedded Software: Be prepared to discuss your experience with hardware and embedded software, as well as your ability to troubleshoot complex technical issues.
Problem-Solving: Practice explaining your problem-solving approach and how you've identified root causes and implemented fixes in the past.
Collaboration: Prepare examples of your ability to collaborate with cross-functional teams and ensure complex technical challenges don't hinder a company's mission.

Company & Culture Questions:

Mission & Values: Familiarize yourself with Aquablu's mission to eliminate single-use plastics and its core values, such as problem-solving, collaboration, and innovation.
Work Environment: Prepare questions about Aquablu's work environment, including the office layout, collaboration tools, and work-life balance.

Portfolio Presentation Strategy:

Case Studies: Highlight case studies demonstrating your problem-solving skills and technical expertise.
Technical Documentation: Showcase your ability to create and maintain clear and concise technical documentation.
Collaboration: Emphasize your ability to collaborate with cross-functional teams and ensure complex technical challenges don't hinder a company's mission.

📝 Enhancement Note: The interview process at Aquablu is designed to evaluate your technical expertise, problem-solving skills, and cultural fit. Be prepared to discuss your experience with hardware, embedded software, and technical documentation, as well as your ability to collaborate with cross-functional teams.

📌 Application Steps

To apply for the Technical Support Engineer position at Aquablu:

Submit your application through the Aquablu careers page.
Customize Your Portfolio: Highlight case studies demonstrating your problem-solving skills and technical expertise, as well as your ability to create and maintain technical documentation.
Optimize Your Resume: Emphasize your experience with hardware, embedded software, and relevant support tools, as well as your problem-solving skills and ability to collaborate with cross-functional teams.
Prepare for Technical Challenges: Brush up on your hardware and embedded software skills, and practice explaining complex technical concepts clearly and concisely.
Research Aquablu: Familiarize yourself with Aquablu's products, mission, and core values, and prepare questions about the work environment and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with Aquablu before making application decisions.

Technical Support Engineer