Technical Support Engineer

Ansys
Full_timeβ€’Bangalore, India

πŸ“ Job Overview

  • Job Title: Technical Support Engineer
  • Company: Ansys
  • Location: Bangalore, Karnātaka, India
  • Job Type: On-site
  • Category: Technical Support Engineer
  • Date Posted: June 25, 2025

πŸš€ Role Summary

Join the Ansys Customer Excellence (ACE) team to support our customers in a new and innovative way. The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts. In this role, you will use your engineering knowledge and the power of GenAI to streamline and accelerate AI transformation of technical support and learning and development within the ACE team. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and impact on the success of our customers and Ansys.

πŸ’» Primary Responsibilities

  • Data Development: Apply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Design Optimization and Workflow products that can be consumed by Large Language Models (LLMs).
  • Gap Identification: Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps.
  • Data Pipeline Development: Work with internal & external databases to develop data pipelines for developing AI models.
  • Technical Expertise: Develop technical expertise in both Ansys Design Optimization / Workflow products and state-of-the-art GenAI technologies that are appropriate for technical support, learning and development.
  • Data Governance: Follow legal and enterprise level data governance policies while handling any data.
  • Documentation: Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams.
  • Strategic Initiatives: Participate in other strategic team and company initiatives, as needed.
  • Agility and Adaptability: Be agile and open to new responsibilities, requiring a "try often, fail fast" mindset.

πŸŽ“ Skills & Qualifications

Education: A Bachelor's degree in Mechanical/Civil/Aerospace engineering or related field is required.

Experience: Required minimum years of professional experience in an engineering software environment: BS+0.

Required Skills:

  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
  • Strong organizational and time management skills, possesses a sense of urgency.

Preferred Qualifications and Skills:

  • Preferred education and years of professional experience in an engineering software environment: MS+0.
  • Experience with Process Integration and Design Optimization platforms, and software packages like optiSLang, iSight, modeFrontier, etc.
  • Proficiency in Python scripting and knowledge of the basics of machine learning would be a plus.
  • Ability to work independently with minimal supervision, as well as with others in a diverse team environment.
  • Demonstrated ability to manage multiple projects and to communicate effectively.
  • Ability to travel domestically up to 10% of the time.

πŸ“Š Web Portfolio & Project Requirements

  • Portfolio Essentials: Not specified for this role.
  • Technical Documentation: Not specified for this role.

πŸ’΅ Compensation & Benefits

  • Salary Range: Not specified for this role.
  • Benefits: Not specified for this role.
  • Working Hours: 40 hours per week.

🎯 Team & Company Context

  • Company Culture: Ansys is committed to powering the people who power human advancement. They operate with four core values: adaptability, courage, generosity, and authenticity. Ansys offers programs and learning communities to inform solutions for their globally minded customer base.
  • Development Methodology: Not specified for this role.
  • Team Structure: Not specified for this role.
  • Company Website: www.ansys.com

πŸ“ˆ Career & Growth Analysis

  • Web Technology Career Level: This role is focused on technical support and learning development, requiring a strong foundation in engineering and emerging AI technologies.
  • Reporting Structure: Not specified for this role.
  • Technical Impact: This role has a significant impact on customer support and learning experiences within the Ansys Customer Excellence team.

🌐 Work Environment

  • Office Type: On-site
  • Office Location(s): Bangalore, Karnātaka, India
  • Workspace Context: Not specified for this role.
  • Work Schedule: 40 hours per week, with the ability to travel domestically up to 10% of the time.

πŸ“„ Application & Technical Interview Process

  • Interview Process: Not specified for this role.
  • Portfolio Review Tips: Not specified for this role.
  • Technical Challenge Preparation: Not specified for this role.
  • ATS Keywords: Not specified for this role.

πŸ›  Technology Stack & Web Infrastructure

  • Frontend Technologies: Not specified for this role.
  • Backend & Server Technologies: Not specified for this role.
  • Development & DevOps Tools: Not specified for this role.

πŸ‘₯ Team Culture & Values

  • Web Development Values: Ansys values include adaptability, courage, generosity, and authenticity, which foster higher team performance and greater innovation for their customers.
  • Collaboration Style: Ansys encourages collaboration and knowledge sharing within their teams.

⚑ Challenges & Growth Opportunities

  • Technical Challenges: This role presents challenges in developing and deploying innovative solutions using AI and GenAI technologies.
  • Learning & Development Opportunities: This role offers opportunities to develop technical expertise in AI and GenAI technologies, as well as career growth in technical support and learning development.

πŸ’‘ Interview Preparation

  • Technical Questions: Not specified for this role.
  • Company & Culture Questions: Not specified for this role.
  • Portfolio Presentation Strategy: Not specified for this role.

πŸ“Œ Application Steps

To apply for this Technical Support Engineer position:

  • Submit your application through the application link.
  • Prepare for the application process by reviewing the role requirements and Ansys' company culture.
  • Research Ansys' products and customer base to demonstrate your understanding and enthusiasm for the role.

Application Requirements

A Bachelor's degree in Mechanical, Civil, Aerospace engineering or related field is required, with no prior experience necessary. Strong problem-solving, communication, and organizational skills are essential.