📍 Job Overview

• Job Title: Technical Support Engineer - APAC
• Company: Silverfort
• Location: Singapore
• Job Type: Full-time
• Category: Technical Support Engineer
• Date Posted: 2025-06-22
• Experience Level: 2-5 years
• Remote Status: On-site (with flexibility for varied working hours and days when necessary)

🚀 Role Summary

• Key Responsibilities: Provide top-notch technical support to customers worldwide, troubleshoot issues, and collaborate with cross-functional teams to ensure smooth product implementation and customer satisfaction.
• Key Skills: Technical support, networking, cybersecurity, identity authentication, Linux, Windows, Active Directory, ticketing systems, communication, problem-solving, adaptability, teamwork, and creative thinking.

💻 Primary Responsibilities

• Technical Support: Analyze and troubleshoot incoming technical issues from customers via Email and Zoom sessions, ensuring timely resolution and excellent customer satisfaction.
• Collaboration: Work closely with R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers worldwide.
• Knowledge Base: Create and improve internal knowledge base articles to enhance overall customer satisfaction and support efficiency.
• Process Improvement: Work directly with management to create and improve current support procedures, driving continuous improvement in technical support processes.

🎓 Skills & Qualifications

Education: Relevant degree or certification in Computer Science, Information Technology, or a related field.

Experience: Minimum of 2 years of experience in global technical support, with a strong background in networking and proven knowledge of working with Linux and Windows environments.

Required Skills:

• Excellent knowledge of networking
• Background in cybersecurity or identity/authentication (preferred)
• Ability to independently comprehend and resolve technical issues
• Proven knowledge of working with Linux and Windows environments
• Experience working with Active Directory (a big advantage)
• Experience working with ticketing and support systems
• Excellent communication and problem-solving skills
• Excellent English – both written and spoken
• Ability to work in a fast-paced and changing environment, demonstrating initiative and adaptability
• Creative thinker and an amazing team player
• Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary
• Willingness to travel

Preferred Skills:

• Experience working with identity and authentication systems
• Familiarity with cloud environments (AWS, Azure, GCP)
• Knowledge of scripting languages (Python, Bash, PowerShell)

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role, as it focuses on technical support rather than web development or server administration.
• Technical Documentation: Not applicable for this role, as it focuses on technical support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: SGD 5,000 - 7,000 per month (based on experience and qualifications)

Benefits:

• Competitive salary and benefits package
• Opportunity to work with cutting-edge cybersecurity technology
• Collaborative and positive work culture
• Flexible working hours and days when necessary
• Willingness to travel for customer support and team meetings

Working Hours: Full-time position with standard working hours (40 hours/week), with flexibility for varied working hours and days when necessary to provide global customer support.

🎯 Team & Company Context

Company Culture:

• Industry: Cybersecurity
• Company Size: Medium (51-200 employees)
• Founded: Not specified
• Team Structure: Collaborative and cross-functional, with a focus on technical expertise and customer satisfaction.
• Development Methodology: Agile, with a focus on continuous improvement and customer feedback.

Career & Growth Analysis:

• Web Technology Career Level: Not applicable for this role, as it focuses on technical support rather than web development or server administration.
• Reporting Structure: Not specified
• Technical Impact: Not specified

Growth Opportunities:

• Opportunity to work with cutting-edge cybersecurity technology and learn from experienced team members
• Potential for career progression in technical support, customer success, or other related roles within the company

Work Environment:

• Office Type: On-site, with a collaborative and positive work culture
• Office Location(s): Singapore
• Workspace Context: Not specified
• Work Schedule: Full-time position with standard working hours (40 hours/week), with flexibility for varied working hours and days when necessary to provide global customer support.

📄 Application & Technical Interview Process

Interview Process:

1. Screening: Phone or video call to assess communication skills, problem-solving abilities, and cultural fit.
2. Technical Assessment: Hands-on technical assessment to evaluate networking knowledge, troubleshooting skills, and ability to resolve technical issues independently.
3. Final Interview: In-depth discussion with the hiring manager and/or team members to assess fit, motivation, and long-term goals.

Portfolio Review Tips: Not applicable for this role, as it focuses on technical support rather than web development or server administration.

Technical Challenge Preparation:

• Brush up on networking fundamentals, including TCP/IP, subnetting, routing, and switching.
• Familiarize yourself with Linux and Windows environments, as well as Active Directory.
• Prepare for troubleshooting scenarios and be ready to demonstrate your problem-solving skills.

ATS Keywords: Technical support, networking, cybersecurity, identity authentication, Linux, Windows, Active Directory, ticketing systems, communication, problem-solving, adaptability, teamwork, creative thinking.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role, as it focuses on technical support rather than web development or server administration.

👥 Team Culture & Values

Web Development Values: Not applicable for this role, as it focuses on technical support rather than web development or server administration.

Collaboration Style: Collaborative and cross-functional, with a focus on technical expertise and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues in real-time, often under pressure.
• Providing excellent customer support to customers worldwide, across various time zones.
• Keeping up-to-date with the latest cybersecurity trends and technologies.

Learning & Development Opportunities:

• Working with cutting-edge cybersecurity technology and learning from experienced team members.
• Gaining exposure to various customer environments and use cases.
• Potential for career progression in technical support, customer success, or other related roles within the company.

💡 Interview Preparation

Technical Questions:

• Prepare for questions related to networking fundamentals, Linux and Windows environments, Active Directory, and troubleshooting scenarios.
• Brush up on your problem-solving skills and be ready to demonstrate your ability to think critically and creatively.

Company & Culture Questions:

• Research the company's mission, values, and recent projects to demonstrate your interest and enthusiasm.
• Prepare questions to ask the interviewer about the team, company culture, and growth opportunities.

Portfolio Presentation Strategy: Not applicable for this role, as it focuses on technical support rather than web development or server administration.

📌 Application Steps

To apply for this Technical Support Engineer - APAC position:

1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight your relevant experience, skills, and enthusiasm for technical support and cybersecurity.
3. Prepare for the technical assessment and interview process by brushing up on your networking knowledge, troubleshooting skills, and problem-solving abilities.
4. Research the company and be ready to ask insightful questions about the team, company culture, and growth opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.