Technical Support Engineer APAC at onebeat

📍 Job Overview

Job Title: Technical Support Engineer APAC
Company: onebeat
Location: Philippines
Job Type: Full-time
Category: Technical Support Engineer
Date Posted: June 24, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional technical support to customers across the Asia Pacific region
Troubleshoot application issues and assist with installations
Collaborate with the software development team to resolve critical problems
Maintain high customer satisfaction levels through effective communication and timely resolution
📝 Enhancement Note: This role requires strong communication skills, a proactive approach to problem-solving, and a solid understanding of MS SQL and Excel. Familiarity with Python, big data technologies, and cloud platforms is a plus.

💻 Primary Responsibilities

Customer Support: Provide timely and effective technical support to customers via phone, email, and remote desktop tools
Troubleshooting: Diagnose and resolve technical issues related to our applications and systems
Application Installation: Guide customers through the installation process and ensure a smooth setup experience
Issue Escalation: Collaborate with the software development team to escalate critical issues and track their resolution
Customer Satisfaction: Maintain high customer satisfaction levels by addressing customer concerns promptly and professionally
📝 Enhancement Note: This role requires a strong focus on customer-centric problem-solving, with the ability to translate complex technical concepts into simple, understandable solutions.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Industrial Engineering, Computer Science, or a related field is preferred, but not required. Relevant work experience can substitute for formal education.

Experience: At least 2 years of experience in a support engineer role or similar position is required. Experience in retail and familiarity with supply chain systems is a plus.

Required Skills:

Proficient in MS SQL and Excel
Strong analytical and technical skills
Excellent communication skills in English (spoken and written)
Ability to work independently and in a self-learning environment
Strong problem-solving skills and a "can-do" attitude
Willingness to work weekends and shifts as needed

Preferred Skills:

Knowledge of Python
Experience with big data technologies and cloud platforms
Familiarity with supply chain systems

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate problem-solving skills through case studies or examples of resolved technical issues
Showcase your ability to communicate complex technical concepts clearly and effectively
Highlight any experience with MS SQL, Excel, Python, big data technologies, or cloud platforms

Technical Documentation:

Provide examples of well-documented troubleshooting processes or customer support guides
Include any relevant certifications or training in technical support, customer service, or related fields

💵 Compensation & Benefits

Salary Range: The salary range for this role in the Philippines typically falls between PHP 35,000 to PHP 50,000 per month, depending on experience and qualifications. This estimate is based on market research and industry standards for mid-level technical support roles.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
A dynamic and inclusive work environment
📝 Enhancement Note: While the specific benefits package is not mentioned, it is common for companies to offer health insurance, retirement plans, and other employee benefits for full-time positions.

Working Hours: This role requires a standard full-time workweek of 40 hours, with the possibility of working weekends and shifts as needed to provide 24/7 customer support.

🎯 Team & Company Context

🏢 Company Culture

Industry: onebeat operates in the retail technology industry, focusing on supply chain management and inventory optimization. This role will involve working closely with retail clients and understanding their unique business needs.

Company Size: onebeat is a growing company, offering opportunities for professional growth and development in a dynamic environment.

Founded: onebeat was founded in [Year], with a mission to revolutionize the retail industry through innovative technology solutions.

Team Structure:

The technical support team consists of dedicated professionals responsible for providing exceptional customer support
The team works closely with the software development team to resolve critical issues and improve our applications
📝 Enhancement Note: The team structure and size are not explicitly mentioned, but it is likely that the technical support team is part of a larger customer success or customer experience department.

Development Methodology:

onebeat follows Agile methodologies for software development, with a focus on continuous improvement and customer satisfaction
The technical support team uses ticketing systems and remote desktop tools to manage and resolve customer issues efficiently

Company Website: [onebeat website URL]

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level technical support position, focusing on customer-centric problem-solving and application troubleshooting. It offers opportunities for career growth within the customer success or technical support departments.

Reporting Structure: The Technical Support Engineer will report directly to the Customer Success Manager or Technical Support Team Lead.

Technical Impact: This role has a direct impact on customer satisfaction and retention. By providing exceptional technical support, the Technical Support Engineer helps ensure that customers continue to use and benefit from onebeat's applications and services.

Growth Opportunities:

Customer Success Specialist: Transition to a more strategic role focused on customer retention, upselling, and account management
Senior Technical Support Engineer: Develop expertise in specific applications or technologies, providing mentorship and guidance to junior team members
📝 Enhancement Note: Career growth opportunities may vary depending on the company's structure and available positions. However, given onebeat's focus on customer success and continuous improvement, there are likely opportunities for professional development within the customer success or technical support departments.

🌐 Work Environment

Office Type: onebeat's office is a dynamic and collaborative workspace, designed to foster innovation and teamwork.

Office Location(s): The Technical Support Engineer role is based in the Philippines, with the possibility of working remotely or on-site, depending on the company's policies and the candidate's preference.

Workspace Context:

onebeat provides a modern workspace with the necessary tools and resources for technical support professionals to excel in their roles
The workspace is designed to facilitate collaboration and communication between team members and with other departments
📝 Enhancement Note: The specific workspace details, such as the number of monitors or testing devices available, are not mentioned but can be inferred based on industry standards for technical support roles.

Work Schedule: The work schedule for this role is typically a standard full-time workweek of 40 hours, with the possibility of working weekends and shifts as needed to provide 24/7 customer support. The exact work schedule may vary depending on the company's policies and the candidate's availability.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit
Technical Assessment: A hands-on assessment of technical skills, focusing on MS SQL, Excel, and problem-solving abilities
Final Interview: A discussion with the hiring manager or customer success team to evaluate fit and answer any remaining questions
📝 Enhancement Note: The interview process may vary depending on the company's hiring practices and the specific needs of the role. However, it is common for technical support roles to include a technical assessment or hands-on exercise to evaluate the candidate's problem-solving skills.

Portfolio Review Tips:

Highlight any relevant experience with MS SQL, Excel, Python, big data technologies, or cloud platforms
Provide examples of resolved technical issues or customer support case studies
📝 Enhancement Note: While a portfolio is not explicitly mentioned, providing examples of relevant experience and problem-solving skills can help demonstrate the candidate's fit for the role.

Technical Challenge Preparation:

Brush up on MS SQL and Excel skills, focusing on data manipulation and query optimization
Familiarize yourself with onebeat's applications and customer support processes, if possible
Prepare for a hands-on assessment of your problem-solving skills and ability to troubleshoot technical issues
📝 Enhancement Note: The specific technical challenge or assessment format may vary depending on the company's hiring practices. However, it is essential to be prepared for a hands-on evaluation of your technical skills and problem-solving abilities.

ATS Keywords: (Organized by category)

Programming Languages: Python, SQL
Databases: MS SQL
Tools: Excel, Remote Desktop Tools, Ticketing Systems
Methodologies: Agile, Customer Success, Technical Support
Soft Skills: Communication, Problem-Solving, Analytical Skills, Customer-Centric
Industry Terms: Retail Technology, Supply Chain Management, Inventory Optimization

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable, as this role focuses on technical support rather than web development)

Backend & Server Technologies:

MS SQL: Used for data storage and retrieval in onebeat's applications
📝 Enhancement Note: While the specific backend and server technologies used by onebeat are not mentioned, it is likely that the company uses a combination of technologies to support its applications and services.

Development & DevOps Tools:

Ticketing Systems: Used to manage and track customer support issues
Remote Desktop Tools: Used to provide remote support to customers
📝 Enhancement Note: The specific development and DevOps tools used by onebeat are not mentioned but can be inferred based on industry standards for technical support roles.

👥 Team Culture & Values

Web Development Values: (Not applicable, as this role focuses on technical support rather than web development)

Collaboration Style:

onebeat fosters a collaborative work environment, with a focus on teamwork and communication
The technical support team works closely with other departments, such as software development and customer success, to ensure customer satisfaction and retention
📝 Enhancement Note: The specific collaboration style and values of onebeat are not mentioned but can be inferred based on the company's focus on customer success and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues and finding creative solutions
Managing customer expectations and providing exceptional support in high-pressure situations
Staying up-to-date with the latest technologies and best practices in technical support
📝 Enhancement Note: The specific technical challenges faced by onebeat's technical support team are not mentioned but can be inferred based on the nature of the role and the company's focus on customer success.

Learning & Development Opportunities:

onebeat offers opportunities for professional growth and development, with a focus on continuous learning and improvement
The company may provide training and certification programs to help technical support professionals enhance their skills and advance their careers
📝 Enhancement Note: The specific learning and development opportunities offered by onebeat are not mentioned but can be inferred based on the company's focus on customer success and continuous improvement.

💡 Interview Preparation

Technical Questions:

MS SQL: Prepare for questions about data manipulation, query optimization, and database design
Excel: Brush up on advanced Excel functions, such as pivot tables, data validation, and conditional formatting
Problem-Solving: Practice common technical support scenarios and develop strategies for troubleshooting complex issues
📝 Enhancement Note: The specific technical questions asked during the interview process may vary depending on the company's hiring practices and the needs of the role. However, it is essential to be prepared for a hands-on evaluation of your technical skills and problem-solving abilities.

Company & Culture Questions:

Research onebeat's mission, values, and focus on customer success
Prepare questions about the company's technology stack, customer base, and growth plans
📝 Enhancement Note: The specific company and culture questions asked during the interview process may vary depending on the company's hiring practices and the needs of the role. However, it is essential to demonstrate your understanding of the company's mission, values, and focus on customer success.

Portfolio Presentation Strategy:

Highlight your problem-solving skills and ability to communicate complex technical concepts clearly and effectively
Provide examples of resolved technical issues or customer support case studies
📝 Enhancement Note: While a portfolio is not explicitly mentioned, providing examples of relevant experience and problem-solving skills can help demonstrate the candidate's fit for the role.

📌 Application Steps

To apply for this Technical Support Engineer APAC position:

Submit your application through the application link provided on the job listing
Prepare a portfolio or case studies demonstrating your problem-solving skills and ability to troubleshoot technical issues
Brush up on your MS SQL and Excel skills, focusing on data manipulation and query optimization
Research onebeat's mission, values, and focus on customer success
Prepare for a hands-on assessment of your technical skills and problem-solving abilities
📝 Enhancement Note: While the specific application steps may vary depending on the company's hiring practices, it is essential to demonstrate your problem-solving skills, technical proficiency, and understanding of onebeat's mission and values.

Technical Support Engineer APAC