📍 Job Overview

Job Title: Technical Support Engineer 2 – MSP
Company: CRD Careers (Independent Recruiters)
Location: Fort Lauderdale, FL, USA
Job Type: On-site, Full-time
Category: IT Support & Infrastructure
Date Posted: June 11, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Provide technical support and maintenance for multiple clients in a fast-paced, multi-client environment
Troubleshoot and manage Windows Servers, domain controllers, workstations, and Office 365
Deploy and maintain routers, switches, and firewalls
Collaborate with clients and internal teams to ensure high-quality service and support

📝 Enhancement Note: This role requires a strong technical skill set and the ability to thrive in a dynamic, multi-client environment. Familiarity with MSP tools and cloud platforms is a plus.

💻 Primary Responsibilities

Server Administration & Troubleshooting: Deploy, maintain, and troubleshoot Windows Servers (2008-2019), domain controllers, and workstations
Office 365 Management: Administer and resolve issues in Office 365, SharePoint, and Exchange Online
Virtualization & Networking: Administer and resolve issues in VMware or Hyper-V environments, and manage networking fundamentals (DNS, DHCP, VPNs, VLANs, etc.)
Network Infrastructure: Deploy and maintain routers, switches, and firewalls
Client Support: Provide professional and urgent support to multiple client environments

📝 Enhancement Note: This role requires a broad range of technical skills and the ability to manage multiple client environments effectively. Strong communication and problem-solving skills are essential.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience)

Experience: 2+ years of experience in IT support, server administration, or a related role

Required Skills:

Proven experience with Windows Server (2008-2019)
Advanced knowledge of networking fundamentals (DNS, DHCP, VPNs, VLANs, etc.)
Experience with VMware or Hyper-V
Strong skills in Office 365 administration
Familiarity with Azure or AWS
Excellent communication and problem-solving skills

Preferred Skills:

Experience with MSP tools like Datto RMM or Autotask
Familiarity with cybersecurity principles and best practices
Knowledge of ITIL or similar service management frameworks

📝 Enhancement Note: While not required, experience with MSP tools and familiarity with cloud platforms can provide a significant advantage in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on regional market rates for mid-level IT support roles in South Florida)

Benefits:

Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (vacation, sick, and holidays)
Professional development opportunities

Working Hours: Full-time (40 hours/week) with on-call rotations for after-hours support

📝 Enhancement Note: The salary range is an estimate based on regional market rates for mid-level IT support roles. Benefits and working hours may vary depending on the specific employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Managed Services Provider (MSP) supporting small and mid-sized businesses across South Florida

Company Size: Small to medium-sized (10-50 employees)

Founded: Not specified

Team Structure:

IT Support & Infrastructure team
Sales & Marketing team
Executive leadership team

Development Methodology: Not specified (likely ITIL or similar service management frameworks)

Company Website: CRD Careers

📝 Enhancement Note: As an MSP, this company focuses on providing high-quality IT support and services to its clients. A strong company culture and commitment to customer satisfaction are likely key priorities.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level IT Support & Infrastructure role with potential for growth into senior or leadership positions

Reporting Structure: Reports directly to the IT Director or similar role

Technical Impact: Responsible for maintaining and improving client IT infrastructure and ensuring high-quality support services

Growth Opportunities:

Progression to senior or leadership roles within the IT department
Specialization in specific areas of IT support or infrastructure
Cross-training and skill development in related areas (e.g., cybersecurity, networking, or cloud services)

📝 Enhancement Note: This role offers opportunities for career growth and development within the IT department. Strong performance and a desire to learn can lead to increased responsibilities and leadership opportunities.

🌐 Work Environment

Office Type: On-site, with a collaborative and supportive work environment

Office Location(s): Fort Lauderdale, FL, USA

Workspace Context:

Modern office space with dedicated workstations and collaboration areas
Access to necessary tools and resources for performing job duties
Opportunities for team-building and social events

Work Schedule: Full-time (40 hours/week) with on-call rotations for after-hours support

📝 Enhancement Note: The work environment is likely to be fast-paced and dynamic, with a strong focus on teamwork and collaboration. On-call rotations may be required for after-hours support.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen with a CRD Talent Manager to discuss qualifications and fit for the role
Technical assessment or interview with the IT Director or a senior IT team member
Final interview with the hiring manager or executive leadership team

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation:

Brush up on Windows Server administration and troubleshooting skills
Review networking fundamentals and virtualization concepts
Prepare for scenario-based questions and case studies related to IT support and infrastructure management

ATS Keywords: Windows Server, Active Directory, Office 365, VMware, Hyper-V, networking, IT support, IT infrastructure, MSP, client management, troubleshooting, problem-solving

📝 Enhancement Note: The interview process is likely to focus on technical skills, problem-solving abilities, and cultural fit. Preparation should include reviewing relevant technologies and practicing scenario-based questions.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: N/A for this role

Collaboration Style:

Collaborative and supportive team environment
Regular team meetings and check-ins
Cross-functional collaboration with sales, marketing, and executive leadership teams

📝 Enhancement Note: The team culture is likely to be collaborative and supportive, with a strong focus on customer satisfaction and high-quality service delivery.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing multiple client environments with varying IT infrastructure and requirements
Troubleshooting complex issues and finding creative solutions
Staying up-to-date with the latest technologies and best practices in IT support and infrastructure management

Learning & Development Opportunities:

On-the-job training and mentoring from senior IT team members
Professional development opportunities, such as certifications or workshops
Exposure to a wide range of technologies and client environments

📝 Enhancement Note: This role offers opportunities for continuous learning and skill development, as well as exposure to a diverse range of technologies and client environments.

💡 Interview Preparation

Technical Questions:

Windows Server administration and troubleshooting scenarios
Networking fundamentals and virtualization concepts
IT support and infrastructure management case studies

Company & Culture Questions:

How do you approach managing multiple client environments with varying IT infrastructure and requirements?
How do you ensure high-quality service and support for clients in a fast-paced, multi-client environment?
How do you stay up-to-date with the latest technologies and best practices in IT support and infrastructure management?

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: The interview process is likely to focus on technical skills, problem-solving abilities, and cultural fit. Preparation should include reviewing relevant technologies and practicing scenario-based questions.

📌 Application Steps

To apply for this Technical Support Engineer 2 – MSP position:

Call or text 407-436-9060 to connect with a CRD Talent Manager
Book a time directly: CRD Talent Team
Prepare for phone or video screen and technical interview by reviewing relevant technologies and practicing scenario-based questions
Research the company and its clients to demonstrate your understanding of the role and the industry

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer 2 – MSP