Technical Support Engineer 2

Dell Technologies
Full_timeβ€’Bangalore, India

πŸ“ Job Overview

  • Job Title: Technical Support Engineer 2
  • Company: Dell Technologies
  • Location: Bangalore, Karnātaka, India
  • Job Type: On-site
  • Category: Server Administration & Technical Support
  • Date Posted: June 11, 2025
  • Experience Level: 2-5 years
  • Remote Status: On-site

πŸš€ Role Summary

  • Resolve complex technical issues related to Enterprise Servers in a fast-paced, customer-facing environment.
  • Collaborate with L2/L3 teams from hardware and software perspectives to improve support services.
  • Stay updated with new enterprise technology through continuous training and upskill programs.
  • Provide feedback to the engineering team on supported products.

πŸ“ Enhancement Note: This role requires strong problem-solving skills and a solid understanding of server hardware and operating systems. Familiarity with Dell Technologies' enterprise products is a plus.

πŸ’» Primary Responsibilities

  • Troubleshoot and resolve complex technical issues related to Enterprise Servers.
  • Collaborate with L2/L3 teams to provide hardware and software support.
  • Stay updated with the latest enterprise technology through continuous learning and training.
  • Document and track technical issues, resolutions, and feedback.
  • Work in a 24x7 high-complex customer-facing technical team.

πŸ“ Enhancement Note: This role requires a strong commitment to customer support, excellent communication skills, and the ability to work in a fast-paced environment.

πŸŽ“ Skills & Qualifications

Education: Bachelor's Degree in Computer Science, IT, or a related field.

Experience: 2+ years of experience in a technical support role, preferably with Enterprise Servers.

Required Skills:

  • Strong problem-solving and logical troubleshooting skills
  • Good understanding of motherboard architecture, hardware knowledge, RAID concept, and operating systems (Windows, Linux, ESXi)
  • Commendable work ethics, interpersonal skills, phone etiquette, and a good learning curve
  • Ability to work in a team and collaborate with other technical teams

Preferred Skills:

  • Certifications related to servers (e.g., Server+, PowerEdge Associate)
  • Certifications on operating systems (e.g., Microsoft Certified: Azure Solutions Architect Expert, Linux Foundation Certified System Administrator)

πŸ“Š Web Portfolio & Project Requirements

  • Portfolio Essentials:

    • Demonstrate your problem-solving skills and logical troubleshooting approach through case studies.
    • Showcase your understanding of server hardware and operating systems with relevant projects.
    • Highlight your ability to work in a team and collaborate with other technical teams.

  • Technical Documentation:

    • Provide examples of well-documented technical issues, resolutions, and feedback.
    • Showcase your understanding of tracking and documenting technical issues.

πŸ’΅ Compensation & Benefits

Salary Range: INR 600,000 - 1,200,000 per annum (Estimated based on industry standards for a Technical Support Engineer 2 in Bangalore)

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and inclusive work environment

Working Hours: 40 hours per week, with flexible scheduling to accommodate a 24x7 customer support environment.

πŸ“ Enhancement Note: Salary range is estimated based on Glassdoor and Payscale data for similar roles in Bangalore. Dell Technologies is known for offering competitive benefits packages to its employees.

🎯 Team & Company Context

🏒 Company Culture

Industry: Dell Technologies operates in the technology industry, focusing on providing innovative products and world-class customer support.

Company Size: Dell Technologies is a large organization with a global presence, employing over 145,000 people worldwide. This size offers numerous opportunities for career growth and development.

Founded: Dell Technologies was founded in 1984 by Michael Dell and is headquartered in Texas, USA.

Team Structure:

  • The Technical Support team is part of the Product Services division.
  • The team consists of various levels, including Technical Support Engineer 1, Technical Support Engineer 2, Technical Support Engineer 3, and Technical Support Specialist.
  • The team works collaboratively with other technical teams, such as hardware and software engineering teams.

Development Methodology:

  • Dell Technologies follows Agile methodologies for software development and support processes.
  • The company emphasizes continuous learning, improvement, and innovation.

Company Website: https://www.delltechnologies.com/

πŸ“ Enhancement Note: Dell Technologies is known for its strong focus on customer support and continuous improvement. The company offers numerous opportunities for professional development and growth.

πŸ“ˆ Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position, focusing on resolving complex technical issues related to Enterprise Servers.

Reporting Structure: This role reports to the Technical Support Manager and works closely with L2/L3 teams from hardware and software perspectives.

Technical Impact: The Technical Support Engineer 2 role has a significant impact on customer satisfaction and the overall performance of Dell Technologies' products. By resolving complex technical issues and providing feedback to the engineering team, this role contributes to the improvement of support services and the development of new products.

Growth Opportunities:

  • Technical Support Engineer 3: After gaining sufficient experience and demonstrating strong performance, engineers can progress to the Technical Support Engineer 3 role, which involves more complex technical issues and mentoring responsibilities.
  • Technical Support Specialist: This role focuses on specialized technical support areas, such as specific product lines or customer segments.
  • Other technical or management roles: With relevant experience and skills, engineers can transition to other technical roles, such as hardware or software engineering, or move into management positions within the Technical Support team.

πŸ“ Enhancement Note: Dell Technologies offers numerous opportunities for career growth and development within the Technical Support team and the broader organization.

🌐 Work Environment

Office Type: Dell Technologies' Bangalore office is a modern, collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): Dell Technologies' Bangalore office is located in the Whitefield area, known for its tech parks and IT companies.

Workspace Context:

  • The workspace is equipped with state-of-the-art technology, including multiple monitors and testing devices, to support the team's technical needs.
  • The office encourages cross-functional collaboration between different teams, such as hardware, software, and engineering teams.
  • The work environment is dynamic and fast-paced, with a strong focus on customer support and continuous improvement.

Work Schedule: The work schedule is flexible and accommodates a 24x7 customer support environment. Engineers may work in shifts to ensure continuous coverage for customers.

πŸ“ Enhancement Note: Dell Technologies' Bangalore office offers a modern, collaborative workspace that supports the team's technical needs and encourages cross-functional collaboration.

πŸ“„ Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to assess communication skills, problem-solving abilities, and technical knowledge.
  2. Technical Assessment: A hands-on assessment to evaluate your understanding of server hardware, operating systems, and troubleshooting skills.
  3. Behavioral Interview: An interview focused on assessing your work ethics, interpersonal skills, and learning curve.
  4. Final Interview: A meeting with the hiring manager to discuss your fit for the role and the team.

Portfolio Review Tips:

  • Highlight your problem-solving skills and logical troubleshooting approach through case studies.
  • Showcase your understanding of server hardware and operating systems with relevant projects.
  • Demonstrate your ability to work in a team and collaborate with other technical teams.

Technical Challenge Preparation:

  • Brush up on your knowledge of server hardware, operating systems, and troubleshooting techniques.
  • Practice explaining technical concepts clearly and concisely.
  • Familiarize yourself with Dell Technologies' enterprise products and their support processes.

ATS Keywords:

  • Programming Languages: N/A
  • Web Frameworks: N/A
  • Server Technologies: Dell Technologies, Enterprise Servers, PowerEdge, ESXi, Windows, Linux
  • Databases: N/A
  • Tools: Troubleshooting, Problem-Solving, Collaboration, Customer Support
  • Methodologies: Agile, Continuous Learning, Continuous Improvement
  • Soft Skills: Communication, Teamwork, Adaptability, Customer Focus
  • Industry Terms: Technical Support, Server Administration, Hardware, Operating System, RAID, Enterprise Technology

πŸ“ Enhancement Note: Dell Technologies' interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit. The company values strong communication skills, teamwork, and a customer-focused mindset.

πŸ›  Technology Stack & Web Infrastructure

Server Technologies:

  • Dell Technologies Enterprise Servers (e.g., PowerEdge)
  • ESXi (VMware's hypervisor)
  • Windows Server
  • Linux (e.g., Red Hat Enterprise Linux, SUSE Linux Enterprise Server)

Development & DevOps Tools:

  • Troubleshooting tools (e.g., Dell Command | Configure, Dell Command | Update)
  • Collaboration tools (e.g., Microsoft Teams, Slack)
  • Customer support tools (e.g., ServiceNow, BMC Remedy)

πŸ“ Enhancement Note: This role focuses on server administration and technical support, so the technology stack is primarily centered around Dell Technologies' enterprise servers and related tools.

πŸ‘₯ Team Culture & Values

Web Development Values:

  • Customer-centric approach: Dell Technologies prioritizes customer satisfaction and strives to provide world-class support.
  • Continuous learning and improvement: The company encourages employees to stay updated with the latest technology and best practices.
  • Collaboration and teamwork: Dell Technologies values cross-functional collaboration and teamwork to drive innovation and success.
  • Accountability and ownership: The company expects employees to take responsibility for their work and contribute to the team's goals.

Collaboration Style:

  • Dell Technologies encourages cross-functional collaboration between different teams, such as hardware, software, and engineering teams.
  • The company values open communication, active listening, and constructive feedback.
  • Dell Technologies fosters a culture of knowledge sharing and continuous learning, with regular training and development opportunities.

πŸ“ Enhancement Note: Dell Technologies' culture is centered around customer support, continuous learning, and collaboration. The company values employees who are passionate about technology, committed to customer satisfaction, and dedicated to driving innovation and success.

⚑ Challenges & Growth Opportunities

Technical Challenges:

  • Troubleshooting complex technical issues related to Enterprise Servers in a fast-paced, customer-facing environment.
  • Staying updated with the latest enterprise technology through continuous learning and training.
  • Collaborating with L2/L3 teams from hardware and software perspectives to improve support services.

Learning & Development Opportunities:

  • Dell Technologies offers numerous opportunities for professional development and growth, including training programs, certifications, and mentorship initiatives.
  • The company encourages employees to stay updated with the latest technology and best practices through continuous learning and upskill programs.
  • Dell Technologies fosters a culture of innovation and encourages employees to contribute to the development of new products and services.

πŸ“ Enhancement Note: Dell Technologies offers numerous opportunities for professional development and growth, including training programs, certifications, and mentorship initiatives. The company encourages employees to stay updated with the latest technology and best practices through continuous learning and upskill programs.

πŸ’‘ Interview Preparation

Technical Questions:

  • Server Hardware: Describe the architecture of a typical Enterprise Server and explain how you would troubleshoot hardware-related issues.
  • Operating Systems: Compare and contrast Windows and Linux operating systems. Describe a situation where you had to resolve an operating system-related issue.
  • Troubleshooting: Walk us through your troubleshooting process for a complex technical issue related to an Enterprise Server. What tools and resources did you use, and how did you approach the problem?

Company & Culture Questions:

  • Customer Support: Describe a time when you went above and beyond to resolve a customer's technical issue. How did you ensure customer satisfaction?
  • Teamwork: Describe a situation where you had to collaborate with other technical teams to resolve a complex technical issue. How did you ensure effective communication and collaboration?
  • Continuous Learning: How do you stay updated with the latest enterprise technology? Describe a recent training or upskill program you participated in.

Portfolio Presentation Strategy:

  • Case Studies: Prepare case studies that demonstrate your problem-solving skills, logical troubleshooting approach, and understanding of server hardware and operating systems.
  • Technical Documentation: Showcase your ability to document and track technical issues, resolutions, and feedback through well-organized and clear technical documentation.
  • Feedback: Be prepared to discuss how you would provide feedback to the engineering team on supported products, based on your experience and observations.

πŸ“ Enhancement Note: Dell Technologies' interview process focuses on assessing your technical skills, problem-solving abilities, and cultural fit. The company values strong communication skills, teamwork, and a customer-focused mindset.

πŸ“Œ Application Steps

To apply for this Technical Support Engineer 2 position at Dell Technologies:

  1. Submit your application through the application link.
  2. Customize your resume to highlight your technical support experience, problem-solving skills, and understanding of server hardware and operating systems.
  3. Prepare for the technical interview by brushing up on your knowledge of server hardware, operating systems, and troubleshooting techniques. Practice explaining technical concepts clearly and concisely.
  4. Research Dell Technologies' products, support processes, and company culture to demonstrate your understanding and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

A Bachelor's Degree and 2+ years of experience in a technical support role are essential. Strong problem-solving skills and a good understanding of hardware and operating systems are also required.