📍 Job Overview

Job Title: Technical Support Engineer - 10344
Company: Coupa Software, Inc.
Location: Bogotá, Colombia
Job Type: Mid Level
Category: Technical Support Engineer
Date Posted: June 18, 2025
Experience Level: 2-5 years
Remote Status: Hybrid (On-site 2 days a week)

🚀 Role Summary

Provide technical support and guidance to enterprise customers using Coupa's cloud-based platform
Troubleshoot technical issues and collaborate with other business units to ensure customer success
Build and maintain customer production environments and contribute to Coupa's knowledge base

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to provide expert guidance to customers and collaborate effectively with internal teams.

💻 Primary Responsibilities

Customer Support: Answer technical and application configuration questions from enterprise customers
Troubleshooting: Assist in resolving 1st and 2nd level technical issues
Collaboration: Work with other business units, including Integration, Operations, and Customer Success, to ensure customer success
Environment Management: Be responsible for customer production environments
Knowledge Base: Build and maintain 'knowledge articles' in Coupa's knowledge base for customers' use

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a commitment to continuous learning to stay up-to-date with Coupa's evolving platform.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field

Experience: 2-5 years of experience in a technical support role, preferably in an enterprise software setting

Required Skills:

Excellent written and verbal communication skills
Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
Ability to articulate solutions to complex technical problems clearly and simply
Experience working directly with external customers in a support environment

Preferred Skills:

Familiarity with enterprise software support environments
Knowledge of Coupa's platform and features

📝 Enhancement Note: Candidates with experience in cloud-based platforms and a proven track record of providing exceptional customer support will be highly sought after for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong technical skills and problem-solving abilities through relevant projects or case studies
Showcase experience working with enterprise customers and providing technical support
Highlight any experience with cloud-based platforms and scripting languages

Technical Documentation:

Provide documentation of past projects, including code samples, architecture diagrams, and troubleshooting steps
Include any relevant certifications or training in technical support and customer service

📝 Enhancement Note: A well-curated portfolio showcasing a candidate's technical expertise and customer support experience will be crucial for success in this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bogotá, Colombia, is approximately COP 4,000,000 - COP 6,000,000 per year (USD 1,100 - USD 1,650 per month), based on industry standards and regional cost of living.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative work environment with a global team

Working Hours: Full-time position with a hybrid work arrangement (on-site 2 days a week)

📝 Enhancement Note: Salary ranges are based on regional market research and may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise software and spend management solutions

Company Size: Medium-sized company with a global presence

Founded: 2006

Team Structure:

Collaborative, global team dedicated to customer success
Cross-functional collaboration with various business units, including Integration, Operations, and Customer Success

Development Methodology:

Agile development methodologies
Continuous improvement and innovation

Company Website: https://www.coupa.com/

📝 Enhancement Note: Coupa's culture emphasizes collaboration, transparency, and a shared commitment to excellence, making it an ideal fit for candidates who thrive in a team environment.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer, responsible for providing technical support and guidance to enterprise customers and collaborating with internal teams to ensure customer success

Reporting Structure: Reports directly to the Manager, Technical Support

Technical Impact: Directly impacts customer satisfaction and success by providing expert technical support and contributing to Coupa's knowledge base

Growth Opportunities:

Develop expertise in Coupa's platform and features
Advance to senior technical support roles or explore opportunities in other areas of the business, such as Customer Success or Product Management

📝 Enhancement Note: This role offers opportunities for professional growth and development within Coupa's global organization.

🌐 Work Environment

Office Type: Hybrid work arrangement, with on-site work required 2 days a week

Office Location(s): Bogotá, Colombia

Workspace Context:

Collaborative workspaces with a global team
Access to necessary tools and resources for technical support and troubleshooting

Work Schedule: Full-time position with a hybrid work arrangement (on-site 2 days a week)

📝 Enhancement Note: Coupa's hybrid work environment offers flexibility while fostering collaboration and teamwork.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess communication skills and technical knowledge
Technical assessment to evaluate problem-solving skills and familiarity with Coupa's platform
On-site or video interview with the hiring manager and team members to discuss the role and company culture

Portfolio Review Tips:

Highlight relevant projects and case studies demonstrating technical support and troubleshooting skills
Emphasize experience working with enterprise customers and providing exceptional customer support

Technical Challenge Preparation:

Brush up on technical skills, including Linux, Unix, and scripting languages
Familiarize yourself with Coupa's platform and features
Prepare for behavioral questions related to customer support and problem-solving

ATS Keywords: Linux, Unix, scripting languages, Bash, Shell, Python, web technologies, XML, XSLT, DOM, HTML, customer support, enterprise software, technical support, problem-solving, collaboration, Coupa

📝 Enhancement Note: Candidates should focus on demonstrating strong technical skills and a customer-centric mindset throughout the interview process.

🛠 Technology Stack & Web Infrastructure

Support Technologies:

Linux, Unix, and other operating systems
Scripting languages (e.g., Bash, Shell, Python)
Web technologies (XML, XSLT, DOM, HTML)
Coupa's cloud-based platform and features

📝 Enhancement Note: Familiarity with Coupa's platform and features will be crucial for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer-centric approach
Collaboration and teamwork
Continuous learning and improvement
Transparency and open communication

Collaboration Style:

Cross-functional collaboration with various business units
Global team with a shared commitment to customer success
Regular team meetings and knowledge-sharing sessions

📝 Enhancement Note: Coupa's culture emphasizes collaboration, transparency, and a customer-centric mindset, making it an ideal fit for candidates who thrive in a team environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues and providing solutions to enterprise customers
Staying up-to-date with Coupa's evolving platform and features
Collaborating effectively with cross-functional teams to ensure customer success

Learning & Development Opportunities:

Develop expertise in Coupa's platform and features
Explore opportunities for professional growth and development within Coupa's global organization
Attend industry conferences and events to stay current on best practices and emerging trends in technical support

📝 Enhancement Note: This role offers opportunities for professional growth and development within Coupa's global organization, as well as the chance to work with a diverse and collaborative team.

💡 Interview Preparation

Technical Questions:

Technical support and troubleshooting scenarios
Coupa's platform and features
Problem-solving and critical thinking questions

Company & Culture Questions:

Coupa's company culture and values
The role of technical support in ensuring customer success
Opportunities for professional growth and development within the organization

Portfolio Presentation Strategy:

Highlight relevant projects and case studies demonstrating technical support and troubleshooting skills
Emphasize experience working with enterprise customers and providing exceptional customer support
Showcase any relevant certifications or training in technical support and customer service

📝 Enhancement Note: Candidates should focus on demonstrating strong technical skills and a customer-centric mindset throughout the interview process.

📌 Application Steps

To apply for this Technical Support Engineer position at Coupa Software, Inc.:

Submit your application through the application link provided in the job listing
Tailor your resume and portfolio to highlight relevant technical support and troubleshooting experience, as well as any experience working with enterprise customers
Prepare for technical interviews by brushing up on your technical skills, including Linux, Unix, and scripting languages, and familiarizing yourself with Coupa's platform and features
Research Coupa's company culture and values to ensure a strong fit with the organization

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - 10344