📍 Job Overview

Job Title: Technical Support Engineer 1
Company: Datadog
Location: Tokyo, Japan
Job Type: Hybrid (3+ days on-site)
Category: Web Infrastructure & Support
Date Posted: July 30, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (Tokyo)

🚀 Role Summary

📝 Enhancement Note: As a Technical Support Engineer 1 at Datadog, you'll be the first line of support for customers, helping them make the most of Datadog's products. This role is ideal for individuals with a strong technical background, excellent communication skills, and a passion for problem-solving.

💻 Primary Responsibilities

📝 Enhancement Note: Your primary responsibilities will revolve around customer support, troubleshooting, and product education. You'll also collaborate with internal teams to improve Datadog's products based on customer feedback.
Communicate with customers through multiple channels (tickets, live chat, screen sharing) to understand and resolve technical support requests while educating them on platform usage.
Reproduce and troubleshoot technical issues related to Datadog's 400+ integrations.
Participate in internal team discussions to improve Datadog's products based on customer feedback.
Receive specialized training to become an expert in one or more Datadog product domains.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field. Equivalent experience may be considered.

Experience: Proven experience in technical support roles within a SaaS company (2+ years).

Required Skills:

Proficiency in using support ticket systems (e.g., Zendesk, Jira, Confluence).
Strong troubleshooting skills and a technical background.
Excellent written and verbal communication skills in Japanese (business level).
Ability to work in a dynamic, fast-paced environment and manage multiple priorities.
Familiarity with Linux and programming concepts.

Preferred Skills:

Experience with Datadog products.
Familiarity with Agile methodologies.
Knowledge of cloud platforms (AWS, GCP, Azure).

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly required for this role, demonstrating relevant technical support or customer service projects can strengthen your application.
Portfolio Essentials:
- Case studies or examples showcasing your problem-solving skills in technical support scenarios.
- Examples of customer education materials or resources you've created.
Technical Documentation:
- Documentation of troubleshooting processes and customer interactions.
- Examples of product feedback or improvement suggestions based on customer interactions.

💵 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on market research for mid-level technical support roles in Tokyo)

Benefits:

Detailed onboarding program.
Global benefits program.
Mentor & buddy program.
New hire stock options.
Employee stock purchase plan.
Continuous professional development, product training, and career growth opportunities.
Inclusive company culture.

Working Hours: 40 hours per week, with flexible scheduling for on-site work (3+ days per week).

🎯 Team & Company Context

Company Culture: Datadog fosters a hybrid work environment that encourages work-life balance. The company values collaboration, creativity, and a strong team culture.

Team Structure:

The Technical Support team is part of the larger Customer Success organization.
You'll work closely with other support engineers, product managers, and software engineers.
The team follows Agile methodologies and prioritizes customer-centric problem-solving.

Development Methodology:

Datadog uses Agile/Scrum methodologies for product development and support processes.
Code reviews, testing, and quality assurance practices are integral to the development process.
Deployment strategies, CI/CD pipelines, and server management are handled by dedicated DevOps teams.

Company Website: Datadog

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer, with opportunities for growth into senior roles, team leadership, or specialized product expertise.

Reporting Structure: This role reports directly to the Technical Support Manager within the Customer Success organization.

Technical Impact: As a Technical Support Engineer 1, you'll directly influence customer satisfaction and product improvement by addressing customer issues and providing valuable feedback to internal teams.

Growth Opportunities:

Product Specialization: Deepen your expertise in one or more Datadog product domains.
Technical Leadership: Develop your leadership skills by mentoring junior team members or leading support projects.
Career Progression: Transition into senior support roles, technical training positions, or other customer success functions.

🌐 Work Environment

Office Type: Datadog's Tokyo office is a collaborative, modern workspace designed to facilitate team interaction and creativity.

Office Location(s): Tokyo, Japan

Workspace Context:

Collaboration: The office features open workspaces, meeting rooms, and breakout areas to encourage team collaboration.
Equipment: Datadog provides modern hardware, software, and testing tools to support your work.
Cross-functional Interaction: You'll work closely with other support engineers, product managers, and software engineers, fostering a strong sense of teamwork.

Work Schedule: This role follows a hybrid work arrangement, with 3+ days on-site in the Tokyo office. Working hours are typically 9:00 AM to 6:00 PM JST, with flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: Datadog's hybrid work arrangement allows for a healthy work-life balance while maintaining a strong team culture and collaboration.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills and technical background.
Technical Assessment: A hands-on exercise to evaluate your troubleshooting skills and problem-solving abilities.
Behavioral Interview: A discussion focused on your customer support experience, teamwork, and adaptability.
Final Interview: A conversation with the hiring manager to discuss your career goals and fit within the team.

Portfolio Review Tips:

Highlight any relevant technical support or customer service projects that demonstrate your problem-solving skills and customer-centric mindset.
Prepare examples of customer education materials or resources you've created to showcase your communication skills.

Technical Challenge Preparation:

Brush up on your troubleshooting skills and familiarize yourself with common technical support scenarios.
Review Datadog's products and integrations to better understand the platforms you'll be supporting.
Practice explaining technical concepts clearly and concisely to non-technical stakeholders.

ATS Keywords: (Relevant web development and server administration keywords for resume optimization)

Programming Languages: Python, JavaScript, HTML, CSS
Web Frameworks: React, Angular, Vue.js
Server Technologies: Linux, AWS, GCP, Azure
Databases: PostgreSQL, MongoDB, Redis
Tools: Jira, Confluence, Zendesk, Datadog
Methodologies: Agile, Scrum, Kanban
Soft Skills: Communication, Problem-solving, Teamwork, Adaptability
Industry Terms: SaaS, Customer Success, Technical Support, Troubleshooting

📝 Enhancement Note: Tailor your resume and application materials to highlight relevant technical support skills and experiences that align with Datadog's products and culture.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

React, Angular, Vue.js (Familiarity with one or more is required)
HTML, CSS (Proficient)
JavaScript/TypeScript (Intermediate)

Backend & Server Technologies:

Python, JavaScript/Node.js (Familiarity with one or more is required)
Linux (Proficient)
AWS, GCP, Azure (Basic understanding)

Development & DevOps Tools:

Jira, Confluence (Proficient)
Zendesk (Proficient)
Datadog (Familiarity)
Git, GitHub (Intermediate)
CI/CD pipelines (Basic understanding)

📝 Enhancement Note: While specific technology proficiency is not the primary focus of this role, a solid understanding of web technologies and Datadog's products is essential for success.

👥 Team Culture & Values

Web Development Values:

Customer-centric: Prioritize customer needs and satisfaction in all aspects of your work.
Collaborative: Work closely with other support engineers, product managers, and software engineers to improve Datadog's products and customer experiences.
Innovative: Continuously seek new ways to improve support processes and customer interactions.
Adaptable: Embrace change and remain flexible in a dynamic, fast-paced environment.

Collaboration Style:

Cross-functional integration: Work closely with other teams to address customer issues and improve Datadog's products.
Code review culture: Collaborate with other support engineers to ensure high-quality support processes and documentation.
Knowledge sharing: Contribute to Datadog's internal knowledge base and mentor junior team members.

📝 Enhancement Note: Datadog's team culture emphasizes collaboration, innovation, and customer-centric problem-solving, making it an ideal environment for technical support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer expectations: Manage customer expectations and communicate complex technical solutions in a clear and understandable manner.
Product complexity: Troubleshoot and resolve issues related to Datadog's extensive product suite and 400+ integrations.
Time management: Balance multiple support requests and prioritize issues based on customer impact and severity.
Emerging technologies: Stay up-to-date with new Datadog products, features, and industry trends to provide accurate support and guidance.

Learning & Development Opportunities:

Product training: Attend regular product training sessions and webinars to deepen your expertise in Datadog's offerings.
Conference attendance: Represent Datadog at industry conferences and events to expand your professional network and learn from other technical support professionals.
Mentorship: Seek guidance from senior team members to develop your leadership skills and technical expertise.

📝 Enhancement Note: Datadog's commitment to professional development and growth opportunities enables technical support engineers to continuously expand their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

Troubleshooting scenarios: Prepare for hands-on exercises that simulate real-world technical support scenarios.
Product knowledge: Brush up on Datadog's products, features, and integrations to demonstrate your familiarity with the platforms you'll be supporting.
Problem-solving strategies: Practice explaining technical concepts clearly and concisely to non-technical stakeholders.

Company & Culture Questions:

Customer-centric mindset: Prepare examples of how you've gone above and beyond to assist customers and resolve their issues.
Teamwork and collaboration: Discuss your experience working with cross-functional teams to address customer issues and improve products.
Adaptability: Share stories of how you've adapted to change or learned new technologies to better support customers.

Portfolio Presentation Strategy:

Live demo: Prepare a live demo of a relevant technical support or customer service project to showcase your problem-solving skills and customer-centric mindset.
Case studies: Develop case studies that highlight your ability to troubleshoot complex issues, educate customers, and improve support processes.
Customer feedback: Prepare examples of customer feedback that demonstrate your positive impact on their experience with Datadog's products.

📝 Enhancement Note: Tailor your interview preparation to highlight your technical support skills, customer-centric mindset, and ability to thrive in Datadog's collaborative, innovative environment.

📌 Application Steps

To apply for this Technical Support Engineer 1 position at Datadog:

Customize your resume: Highlight relevant technical support skills and experiences that align with Datadog's products and culture.
Prepare your portfolio: Include examples of technical support or customer service projects that demonstrate your problem-solving skills and customer-centric mindset.
Research Datadog: Familiarize yourself with Datadog's products, features, and integrations to better understand the platforms you'll be supporting.
Prepare for the interview: Brush up on your troubleshooting skills, product knowledge, and customer-centric mindset to excel in the interview process.

📝 Enhancement Note: Datadog's commitment to professional development and growth opportunities enables technical support engineers to continuously expand their skills and advance their careers. By tailoring your application and preparation to Datadog's unique culture and products, you'll increase your chances of success in the application process.

Technical Support Engineer 1