📍 Job Overview

Job Title: Technical Support - EL salvador (2)
Company: GSB Solutions
Location: El Salvador
Job Type: On-site, Full-time
Category: Technical Support Specialist
Date Posted: 2025-07-19
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Provide comprehensive technical support services to internal customers and service providers.
Collaborate with service providers for escalation and timely issue resolution.
Manage asset processes and contribute to a proactive support environment.
📝 Enhancement Note: This role requires strong communication skills and experience in managing various hardware and software assets, making it an excellent fit for an intermediate-level technical support specialist.

💻 Primary Responsibilities

Assess reported issues and work directly with service providers for escalation and timely issue resolution.
Effectively communicate with the Deskside Supervisor regarding asset management and break/fix processes.
Perform IMAC-related tasks as assigned.
Replicate and resolve customer incidents in the software & hardware environment.
Escalate issues to the Deskside Manager where Client Home Office personnel are required for resolution.
📝 Enhancement Note: This role involves a high level of customer interaction and issue resolution, requiring strong problem-solving skills and the ability to work effectively with various teams.

🎓 Skills & Qualifications

Education: A relevant associate degree or equivalent experience in IT support or a related field.

Experience: 2-5 years of experience in technical support, with a focus on hardware and software management.

Required Skills:

Good/Excellent Verbal and Written Spanish and English Communication Skills
Excellent teamwork skills
Experience in installation and configuration of desktop, laptop, printer, server, and network equipment
Substantial experience in notebook and printer management
Supporting Windows core technologies
Collaboration experience including remote control of PCs and video conferencing knowledge
📝 Enhancement Note: Candidates should possess a strong foundation in Windows support and experience with remote collaboration tools to excel in this role.

Preferred Skills:

Experience configuring networks, routers, and switches
Familiarity with asset management processes

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Detailed call logs documenting customer interactions, including accuracy, thoroughness, and timeliness.

💵 Compensation & Benefits

Salary Range: $800 - $900 USD per month

Benefits: Not specified in the job listing.

Working Hours: Full-time, 40 hours per week

🎯 Team & Company Context

Company Culture: GSB Solutions is a global technology company focused on delivering innovative solutions to clients worldwide. Their technical support team plays a crucial role in ensuring client satisfaction and driving business success.

Team Structure:

The technical support team works closely with various IT infrastructure support groups to resolve customer incidents efficiently.
The team is led by a Deskside Manager, who oversees the day-to-day operations and ensures that service level agreements (SLAs) are met.

Development Methodology: The team follows established processes for incident management, including ticket tracking, escalation procedures, and regular team meetings to discuss performance and continuous improvement.

Company Website: GSB Solutions

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate Technical Support Specialist

Reporting Structure: This role reports directly to the Deskside Manager, who oversees the technical support team and ensures that service level agreements (SLAs) are met.

Technical Impact: Technical Support Specialists in this role have a significant impact on client satisfaction and the overall success of the company by ensuring that internal customers and service providers receive timely and effective technical support.

Growth Opportunities:

Proven technical support specialists may have opportunities to advance to senior or team lead roles within the technical support organization.
📝 Enhancement Note: With strong performance and a demonstrated ability to manage complex technical issues, candidates in this role may have opportunities to grow into more senior positions within the technical support organization or explore other roles within the company.

🌐 Work Environment

Office Type: On-site, with a collaborative and customer-focused work environment.

Office Location(s): Boulevard Walter Thilo Deininger, Antiguo Cuscatlán, El Salvador

Workspace Context:

The technical support team works in an open office environment, fostering collaboration and communication among team members.
📝 Enhancement Note: The work environment is designed to facilitate effective communication and teamwork, enabling technical support specialists to resolve customer incidents efficiently.

Work Schedule: Full-time, 40 hours per week, with a standard work schedule from Monday to Friday.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills and overall fit for the role.
Technical Assessment: A hands-on evaluation of the candidate's technical skills, focusing on hardware and software management, and issue resolution.
Final Interview: A discussion with the Deskside Manager to evaluate the candidate's problem-solving skills, teamwork, and cultural fit.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

Familiarize yourself with common hardware and software issues that may arise in a corporate environment.
Brush up on your Windows support skills and be prepared to demonstrate your ability to resolve technical issues efficiently.
📝 Enhancement Note: Candidates should focus on their problem-solving skills and ability to work effectively with various teams during the interview process.

ATS Keywords: (Organized by category)

Languages: Spanish, English
Hardware Management: Desktop, Laptop, Printer, Server, Network
Software Support: Windows, Collaboration Tools, Remote Control, Video Conferencing
Processes: IMAC, Asset Management, Incident Management
Skills: Teamwork, Communication, Problem-solving, Customer Service

🛠 Technology Stack & Web Infrastructure

Hardware & Software Tools:

Windows operating systems (desktop and server)
Various hardware devices (desktop, laptop, printer, server, network equipment)
Collaboration tools (remote control, video conferencing)
Ticketing system (for incident management)
📝 Enhancement Note: The technology stack for this role is focused on hardware and software management, with an emphasis on Windows support and collaboration tools.

👥 Team Culture & Values

Web Development Values: Not applicable for this role.

Collaboration Style:

The technical support team works collaboratively, with a focus on effective communication and efficient issue resolution.
Team members are encouraged to share knowledge and best practices to improve overall performance and drive continuous improvement.
📝 Enhancement Note: The team culture is centered around customer satisfaction and driving business success through effective technical support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a high volume of customer incidents and ensuring timely resolution.
Troubleshooting complex hardware and software issues in a corporate environment.
📝 Enhancement Note: Candidates in this role should be prepared to face a variety of technical challenges and have a strong problem-solving mindset to succeed.

Learning & Development Opportunities:

Opportunities to learn and develop skills in hardware and software management, incident resolution, and customer service.
📝 Enhancement Note: With strong performance and a demonstrated ability to manage complex technical issues, candidates in this role may have opportunities to grow into more senior positions within the technical support organization or explore other roles within the company.

💡 Interview Preparation

Technical Questions:

Describe your experience with hardware and software management in a corporate environment.
How do you approach troubleshooting complex technical issues?
Can you provide an example of a time when you had to collaborate with other teams to resolve a customer incident?

Company & Culture Questions:

Why are you interested in this technical support role at GSB Solutions?
How do you stay up-to-date with the latest hardware and software trends in the industry?
📝 Enhancement Note: Candidates should focus on their problem-solving skills, teamwork, and customer service experience during the interview process.

Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Technical Support - EL salvador (2) position:

Submit your application through the application link.
Tailor your resume to highlight your relevant technical support experience and skills.
Prepare for the technical assessment by brushing up on your hardware and software management skills, as well as your problem-solving abilities.
Research GSB Solutions and familiarize yourself with their company culture and values to demonstrate your fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support - EL salvador (2)