📍 Job Overview

• Job Title: Technical Support Center Supplier Coordinator - German
• Company: Lexmark
• Location: Budapest, Hungary
• Job Type: Full-Time
• Category: Technical Support & Vendor Management
• Date Posted: July 11, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Oversee the operations of outsourced Technical Support Centers (TSCs) in European locations, ensuring service quality and cost efficiency.
• Act as the primary interface between Lexmark and partner organizations, managing relationships and facilitating communication.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in customer experience and service delivery.
• Collaborate with cross-functional teams to ensure end-to-end customer satisfaction and process optimization.

📝 Enhancement Note: This role requires a proactive, problem-solving attitude and strong negotiation skills to effectively manage vendor relationships and drive service improvements.

💻 Primary Responsibilities

• Vendor Management: Serve as the primary point of contact between Lexmark and partner organizations, managing relationships and facilitating communication.
• Performance Monitoring: Track and analyze KPIs to ensure service quality and cost efficiency, following up on action plans as needed.
• Process Improvement: Continuously analyze and improve supporting procedures to enhance customer experience and service delivery.
• Operational Cost Management: Validate resource requirements and monthly invoices, ensuring accurate and cost-effective service delivery.
• Change Management: Coordinate the implementation of new services or processes, working closely with partners to ensure timely and effective integration.
• Customer Satisfaction Focus: Collaborate with other departments to ensure end-to-end customer satisfaction and process optimization.

📝 Enhancement Note: This role requires a strong focus on customer satisfaction and continuous improvement, with a proactive approach to identifying and addressing service gaps and opportunities.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business or a related field.

Experience: 2+ years of experience in a contact center environment or service delivery organization, with a preference for leadership experience.

Required Skills:

• Fluent English (Advanced Working Proficiency)
• Pro-active working approach
• Problem-solving attitude
• Flexible with good negotiation skills
• Intermediate level in MS Word, Excel, and PowerPoint
• Project management skills (a plus)
• Siebel, SAP, Microsoft Dynamics knowledge (an advantage)

Preferred Skills:

• German language knowledge
• ISO 9001, Process management systems, or LEAN concept knowledge

📝 Enhancement Note: While not explicitly stated, experience in purchasing and vendor management would be highly beneficial for this role, as would familiarity with relevant software tools and process management systems.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on market research for similar roles in Budapest, Hungary)

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Global technology leader with a robust benefits package designed to support employee growth, well-being, and life beyond work

Working Hours: 40 hours per week, with flexibility for project deadlines and maintenance windows as needed.

📝 Enhancement Note: While the salary range is an estimate based on market research, the actual salary offered may vary depending on the candidate's experience, skills, and negotiation abilities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lexmark is a global technology leader in imaging and enterprise content management, with a strong focus on customer satisfaction and continuous improvement.

Company Size: Medium-sized organization with a global presence, offering opportunities for career growth and development.

Founded: 1991 (as a spin-off from IBM)

Team Structure:

• The Vendor Specialist role reports directly to the Services Organization, with no direct reports or people management responsibilities.
• The role works closely with cross-functional teams, including customer experience, service delivery, and operations.

Development Methodology:

• Lexmark follows a customer-centric approach, with a focus on continuous improvement and driving customer satisfaction.
• The company uses various project management methodologies, such as Agile and LEAN, to drive process improvement and service delivery excellence.

Company Website: https://www.lexmark.com/

📝 Enhancement Note: Lexmark's company culture emphasizes customer satisfaction, continuous improvement, and collaboration, with a focus on driving customer experience and service delivery excellence.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web technology-specific)

Reporting Structure: The Vendor Specialist role reports directly to the Services Organization, with no direct reports or people management responsibilities.

Technical Impact: This role has a significant impact on customer experience and service delivery, driving continuous improvement and ensuring service quality and cost efficiency.

Growth Opportunities:

• Develop leadership and management skills through experience in vendor management and relationship building.
• Gain exposure to various aspects of the business, including customer experience, service delivery, and operations.
• Opportunities for career progression within the Services Organization or other departments, based on performance and business needs.

📝 Enhancement Note: While this role is not web technology-specific, it offers opportunities for career growth and development within a global technology leader, with a focus on driving customer satisfaction and service delivery excellence.

🌐 Work Environment

Office Type: On-site, with a collaborative and customer-focused work environment.

Office Location(s): Budapest, Hungary

Workspace Context:

• Collaborative workspace with opportunities for cross-functional collaboration and knowledge sharing.
• Access to relevant software tools and resources to support service delivery and process improvement.
• Flexible working hours and remote work arrangements may be available, depending on business needs and team dynamics.

Work Schedule: 40 hours per week, with flexibility for project deadlines and maintenance windows as needed.

📝 Enhancement Note: While the work environment is on-site, Lexmark offers a collaborative and customer-focused workspace, with opportunities for cross-functional collaboration and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

1. Resume Screening: A review of your resume and application materials to assess your qualifications for the role.
2. Phone/Video Screen: A brief conversation to discuss your experience, skills, and career goals, as well as to answer any questions you may have about the role or company.
3. On-site Interview: A more in-depth discussion of your experience, skills, and cultural fit, with representatives from the Services Organization and other relevant departments.
4. Final Decision: A review of all interview feedback and a final decision on the most suitable candidate for the role.

Portfolio Review Tips: N/A (This role is not web technology-specific)

Technical Challenge Preparation: N/A (This role is not web technology-specific)

ATS Keywords: N/A (This role is not web technology-specific)

📝 Enhancement Note: While this role is not web technology-specific, the interview process focuses on assessing the candidate's experience, skills, and cultural fit, with a strong emphasis on customer satisfaction and continuous improvement.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Web Development Values: N/A (This role is not web technology-specific)

Collaboration Style:

• Cross-functional collaboration between various departments, including customer experience, service delivery, and operations.
• A customer-centric approach, with a focus on driving customer satisfaction and continuous improvement.
• A collaborative and supportive work environment, with opportunities for knowledge sharing and professional development.

📝 Enhancement Note: While this role is not web technology-specific, Lexmark's team culture emphasizes customer satisfaction, continuous improvement, and collaboration, with a focus on driving customer experience and service delivery excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (This role is not web technology-specific)

Learning & Development Opportunities:

• Gain experience in vendor management and relationship building, driving service quality and cost efficiency.
• Develop leadership and management skills through experience in a customer-focused role.
• Opportunities for career progression within the Services Organization or other departments, based on performance and business needs.

📝 Enhancement Note: While this role is not web technology-specific, it offers opportunities for career growth and development within a global technology leader, with a focus on driving customer satisfaction and service delivery excellence.

💡 Interview Preparation

Technical Questions: N/A (This role is not web technology-specific)

Company & Culture Questions:

• How have you driven customer satisfaction and continuous improvement in your previous roles?
• Can you describe a time when you had to manage a difficult vendor relationship, and how you resolved the issue?
• How do you stay organized and manage your time effectively when working on multiple projects or priorities?

Portfolio Presentation Strategy: N/A (This role is not web technology-specific)

📝 Enhancement Note: While this role is not web technology-specific, the interview process focuses on assessing the candidate's experience, skills, and cultural fit, with a strong emphasis on customer satisfaction and continuous improvement.

📌 Application Steps

To apply for this Technical Support Center Supplier Coordinator - German position:

1. Submit your application through the application link provided.
2. Tailor your resume and application materials to highlight your relevant experience, skills, and achievements in vendor management, customer experience, and service delivery.
3. Research Lexmark's company culture, values, and customer-focused approach to prepare for the interview process.
4. Prepare for behavioral interview questions that focus on your experience in customer satisfaction, continuous improvement, and vendor management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.