Technical Support (Bangkok-based, 12-month Contract) at Agoda

📍 Job Overview

Job Title: Technical Support (Bangkok-based, 12-month Contract)
Company: Agoda
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: On-site
Category: IT Support
Date Posted: 2025-06-19
Experience Level: Entry-level (0-2 years)
Remote Status: On-site only

🚀 Role Summary

Provide world-class technical support to Agoda's global staff across multiple operating systems and platforms.
Collaborate with experienced engineers to troubleshoot software and hardware issues, utilizing cutting-edge systems management tools.
Gain hands-on experience with high-end Mac and Windows hardware in an enterprise environment.

📝 Enhancement Note: This role offers a unique opportunity for entry-level IT professionals to work in a multinational organization, experiencing diverse technical support challenges and utilizing advanced tools.

💻 Primary Responsibilities

Technical Troubleshooting: Diagnose and resolve software and hardware issues for Agoda's staff, ensuring minimal disruption to their work.
Hardware Setup & Maintenance: Assist in setting up and maintaining high-end Mac and Windows hardware, ensuring optimal performance.
Collaboration: Work closely with the technical support team to provide efficient and effective solutions, fostering a collaborative work environment.
Documentation: Maintain accurate records of support cases, resolutions, and best practices to improve future troubleshooting efforts.

📝 Enhancement Note: This role requires a strong service-oriented mindset, excellent communication skills, and a willingness to assist others, making it an ideal fit for candidates passionate about customer support and problem-solving.

🎓 Skills & Qualifications

Education: A bachelor's degree in IT or a related field is required. Fresh graduates are welcome to apply.

Experience: Less than two years of experience in IT support or a related field is preferred, but not required.

Required Skills:

Proficiency in Windows or macOS operating systems
Strong communication skills in English
Quick learner, with a strong service-oriented mindset
Excellent collaboration skills
Familiarity with basic networking concepts (TCP/IP)

Preferred Skills:

In-depth Windows/Mac troubleshooting knowledge
Understanding of Mac OS and Linux operating systems
Familiarity with systems management tools (e.g., JIRA, Confluence, or similar)

📝 Enhancement Note: While specific technical skills are not required, a strong foundation in IT and a willingness to learn are essential for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role is focused on IT support rather than web development, there are no specific portfolio requirements.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bangkok, Thailand is approximately 25,000 - 35,000 THB per month, based on industry standards and experience level.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and inclusive work environment
Equal opportunity employer with a strong commitment to diversity and inclusion

📝 Enhancement Note: While the salary range is provided, the specific benefits package should be discussed with the hiring manager or HR representative during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Agoda is an online travel booking platform for accommodations, flights, and more, operating in the competitive travel technology industry.

Company Size: Agoda is part of Booking Holdings, with over 7,100 employees representing 95+ nationalities in 27 markets, fostering a diverse and collaborative work environment.

Founded: Agoda was founded in 2005 and has since grown into a global leader in online travel booking.

Team Structure:

Agoda's IT department is organized into various teams, including technical support, software development, and infrastructure management.
The technical support team consists of experienced engineers who provide assistance to Agoda's global staff.

Development Methodology:

Agoda follows Agile methodologies for software development, with a focus on continuous improvement and collaboration.
The technical support team utilizes various systems management tools, such as JIRA and Confluence, to track and resolve support cases efficiently.

Company Website: Agoda

📝 Enhancement Note: Agoda's commitment to diversity, collaboration, and continuous learning creates an inclusive work environment that values employee growth and development.

📈 Career & Growth Analysis

IT Support Career Level: This role is an entry-level position in the IT support field, offering an excellent opportunity for fresh graduates and early-career professionals to gain practical experience in a multinational organization.

Reporting Structure: The technical support team reports to the IT department's management, working closely with various teams to provide efficient and effective solutions to Agoda's staff.

Technical Impact: The technical support team plays a crucial role in maintaining Agoda's internal systems and ensuring minimal disruption to the company's operations, directly impacting the user experience and productivity of Agoda's global staff.

Growth Opportunities:

Technical Skill Development: Gain hands-on experience with various operating systems, hardware, and systems management tools, expanding your technical skillset.
Career Progression: Demonstrate strong performance and initiative to explore opportunities for career advancement within Agoda's IT department or other teams.
Leadership Potential: Develop your leadership skills by mentoring new team members, contributing to process improvements, and driving team projects.

📝 Enhancement Note: Agoda's commitment to employee growth and development creates opportunities for entry-level IT professionals to build a successful career within the organization.

🌐 Work Environment

Office Type: Agoda's Bangkok office is a modern, collaborative workspace designed to foster innovation and creativity, with a focus on employee well-being and comfort.

Office Location(s): Agoda's Bangkok office is located in the heart of the city, offering easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces, encouraging collaboration and communication among team members.
State-of-the-Art Technology: Agoda provides high-end hardware and software tools to ensure optimal performance and productivity.
Flexible Work Arrangement: While this role is on-site, Agoda offers flexible work arrangements, such as remote work or hybrid options, depending on the team's needs and the employee's preferences.

Work Schedule: The standard workweek is Monday to Friday, with core hours from 9:00 AM to 6:00 PM. However, the work schedule may vary depending on the team's needs and the employee's role within the organization.

📝 Enhancement Note: Agoda's commitment to employee well-being and work-life balance creates a supportive work environment that prioritizes the needs of its employees.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and basic technical knowledge.
Technical Assessment: A hands-on test or case study to evaluate problem-solving skills, troubleshooting abilities, and familiarity with relevant tools and technologies.
Behavioral Interview: A discussion focusing on past experiences, achievements, and personal qualities to assess cultural fit and career aspirations.
Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss the role, team dynamics, and long-term career prospects.

Portfolio Review Tips (N/A)

Technical Challenge Preparation:

Brush up on your Windows and macOS troubleshooting skills, focusing on common issues and resolution methods.
Familiarize yourself with basic networking concepts (TCP/IP) and be prepared to discuss your understanding of these principles.
Research Agoda's company culture, values, and mission to demonstrate your enthusiasm and alignment with the organization's goals.

ATS Keywords:

Operating Systems: Windows, macOS, Linux
Hardware: Mac, Windows, High-end hardware
Tools: JIRA, Confluence, Systems management tools
Skills: Troubleshooting, Problem-solving, Collaboration, Communication, Quick learner, Service-oriented mindset
Industry Terms: IT support, Technical support, Enterprise environment, Systems management

📝 Enhancement Note: While this role is focused on IT support rather than web development, demonstrating a strong foundation in relevant technical skills and a commitment to continuous learning will be essential for success in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role is focused on IT support rather than web development, there is no specific technology stack or web infrastructure to discuss.

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize the needs of Agoda's staff, ensuring minimal disruption to their work and providing efficient, effective solutions.
Collaboration: Work closely with the technical support team and other departments to resolve issues and improve processes.
Continuous Learning: Stay up-to-date with the latest technologies and best practices in IT support, continuously expanding your skillset and knowledge.
Adaptability: Remain flexible and responsive to the evolving needs of Agoda's staff, adjusting your approach as needed to ensure optimal results.

Collaboration Style:

Cross-functional Integration: Collaborate with various teams, including software development, infrastructure management, and other departments, to resolve issues and improve processes.
Code Review Culture: While not directly applicable to IT support, Agoda encourages a culture of continuous improvement and learning, with a focus on knowledge sharing and best practice adoption.
Knowledge Sharing: Contribute to the team's collective knowledge by documenting resolutions, sharing best practices, and mentoring new team members.

📝 Enhancement Note: Agoda's commitment to collaboration, continuous learning, and customer focus creates a supportive and inclusive work environment that values the contributions of its IT support team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Diverse Operating Systems: Gain experience supporting multiple operating systems (Windows, macOS, Linux) and their respective hardware and software ecosystems.
High-end Hardware: Work with cutting-edge Mac and Windows hardware, ensuring optimal performance and minimal downtime.
Enterprise Environment: Develop your troubleshooting skills in an enterprise environment, utilizing advanced systems management tools and best practices.

Learning & Development Opportunities:

Technical Skill Development: Expand your knowledge of various operating systems, hardware, and systems management tools, gaining hands-on experience in a multinational organization.
Career Progression: Demonstrate strong performance and initiative to explore opportunities for career advancement within Agoda's IT department or other teams.
Leadership Potential: Develop your leadership skills by mentoring new team members, contributing to process improvements, and driving team projects.

📝 Enhancement Note: Agoda's commitment to employee growth and development creates opportunities for entry-level IT professionals to build a successful career within the organization, overcoming technical challenges and embracing continuous learning.

💡 Interview Preparation

Technical Questions:

Operating Systems: Be prepared to discuss your experience with Windows, macOS, and Linux, demonstrating your proficiency in troubleshooting and resolution methods.
Hardware Troubleshooting: Familiarize yourself with common hardware issues and their respective resolution strategies, focusing on Mac and Windows systems.
Networking Fundamentals: Brush up on your understanding of TCP/IP networking principles, demonstrating your ability to diagnose and resolve network-related issues.

Company & Culture Questions:

Agoda's Mission: Research Agoda's mission, values, and company culture, demonstrating your enthusiasm and alignment with the organization's goals.
IT Support Role: Prepare thoughtful questions about the IT support team's structure, dynamics, and long-term career prospects within Agoda.
Agoda's Growth: Stay informed about Agoda's recent developments, expansions, and industry recognition, demonstrating your interest in the company's success.

Portfolio Presentation Strategy (N/A)

📝 Enhancement Note: While this role is focused on IT support rather than web development, demonstrating a strong foundation in relevant technical skills, a commitment to continuous learning, and a passion for customer support will be essential for success in the interview process.

📌 Application Steps

To apply for this IT Support (Bangkok-based, 12-month Contract) position:

Submit your application through the application link provided.
Prepare for the phone/video screen by reviewing common IT support scenarios and brushing up on your communication skills.
Research Agoda's company culture, values, and mission to demonstrate your enthusiasm and alignment with the organization's goals.
Familiarize yourself with common technical support challenges and resolution methods, focusing on Windows, macOS, and Linux operating systems.
Prepare thoughtful questions about the IT support team's structure, dynamics, and long-term career prospects within Agoda to discuss during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support (Bangkok-based, 12-month Contract)