📍 Job Overview

Job Title: Technical Support Associate
Company: Chowbus
Location: Los Angeles, CA
Job Type: On-site
Category: Technical Support
Date Posted: June 25, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Chowbus, a fast-growing food startup, is seeking a Technical Support Associate to optimize their service in local markets by interfacing with restaurants and customers. This operations-driven role involves restaurant technology installations, post-sales support, and cross-functional collaboration.

📝 Enhancement Note: This role requires bilingual proficiency in English and Mandarin, making it an excellent opportunity for candidates with language skills to excel in a multicultural environment.

💻 Primary Responsibilities

Installation & Configuration: Install, configure, and train restaurant staff on Chowbus products, including hardware and networking devices. Ensure accurate setup and configuration of restaurant menus prior to installation.
Customer Support: Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases from restaurant partners and customers. Collect and organize feedback to improve business performance.
Menu Management: Work with the menu team to set up and configure restaurant menus correctly. Determine menu design options and prioritize restaurant needs based on appropriate judgment.
Sales Support: Collaborate with local restaurant technology sales teams to discover upsell opportunities and ensure execution. Partner with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
Growth & Profitability: Collaborate with the local team to ensure growth and profitability of restaurant technology solutions. Communicate with restaurants to understand their needs and optimize business performance.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to work independently to manage partnerships and optimize Chowbus' service in local markets.

🎓 Skills & Qualifications

Education: A bachelor's degree in a related field is preferred but not required.

Experience: 1+ years of relevant experience is highly preferred.

Required Skills:

Bilingual proficiency in English and Mandarin (required)
Valid driver's license and access to a vehicle (required)
Strong communication and interpersonal skills
Excellent problem-solving and troubleshooting abilities
Ability to work independently and manage multiple tasks
Familiarity with restaurant operations and technology

Preferred Skills:

Prior startup experience
Experience with restaurant technology or similar industries
Knowledge of hardware and networking devices

📝 Enhancement Note: While not required, previous experience in restaurant technology or a similar industry can provide a strong foundation for success in this role.

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: $45,000 - $55,000 per year (based on regional market research for entry-level technical support roles in Los Angeles, CA)

Benefits:

Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Employee Assistance Program (EAP)
Unlimited Paid Time Off (PTO)
$50 quarterly Chowbus credit
Monthly fuel reimbursement

Working Hours: Full-time, with flexible scheduling to accommodate restaurant business hours and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research for entry-level technical support roles in Los Angeles, CA. Actual salary may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Chowbus operates in the food technology industry, focusing on helping diners discover new dishes and supporting traditional restaurants through a super app.

Company Size: Chowbus is a fast-growing startup, which means this role will have a significant impact on the company's growth and success. This environment offers ample opportunities for professional growth and development.

Founded: Chowbus was founded in Chicago and is headquartered there, with a strong presence in various markets across the United States.

Team Structure:

The Technical Support Associate will work closely with the local team, central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
This role will collaborate with restaurant partners and customers to understand their needs and optimize business performance.

Development Methodology:

Chowbus follows an agile development methodology, focusing on continuous improvement and innovation.
The Technical Support Associate will work closely with cross-functional teams to ensure that restaurant technology solutions meet the needs of both restaurant partners and customers.

Company Website: Chowbus

📝 Enhancement Note: Chowbus' fast-growing nature and focus on innovation make it an exciting place to work for candidates eager to make a significant impact in the food technology industry.

📈 Career & Growth Analysis

Web Technology Career Level: This entry-level role offers an excellent opportunity for candidates to gain experience in restaurant technology installations, post-sales support, and cross-functional collaboration. As the company grows, there may be opportunities for advancement into more senior roles within the technical support or operations teams.

Reporting Structure: The Technical Support Associate will report directly to the local team and collaborate with various cross-functional teams, including central operations, product, and engineering.

Technical Impact: This role has a direct impact on the success of Chowbus' restaurant technology solutions by ensuring accurate installations, efficient support, and optimized business performance for both restaurant partners and customers.

Growth Opportunities:

Career Progression: As Chowbus continues to grow, there may be opportunities for the Technical Support Associate to advance into more senior roles within the technical support or operations teams.
Skill Development: This role offers the opportunity to develop strong problem-solving, communication, and interpersonal skills, as well as gaining experience in restaurant technology installations and post-sales support.
Technical Leadership: While not a management role, the Technical Support Associate will have the opportunity to influence the adoption of new products, processes, and plans locally, demonstrating technical leadership in their day-to-day responsibilities.

📝 Enhancement Note: The fast-growing nature of Chowbus and the entry-level nature of this role make it an ideal opportunity for candidates seeking to gain experience in restaurant technology installations, post-sales support, and cross-functional collaboration.

🌐 Work Environment

Office Type: Chowbus operates in a fast-paced, startup environment with a strong focus on innovation and continuous improvement.

Office Location(s): Los Angeles, CA

Workspace Context:

The Technical Support Associate will spend a significant portion of their time on-site at restaurants, installing and configuring Chowbus products, and providing post-sales support.
When not on-site, this role will work in a collaborative office environment with the local team, central operations, product, and engineering teams.
Chowbus provides a dynamic and inclusive work environment that fosters growth and development for its employees.

Work Schedule: Full-time, with flexible scheduling to accommodate restaurant business hours and maintenance windows. The Technical Support Associate may be required to work evenings and weekends as needed.

📝 Enhancement Note: The dynamic and inclusive work environment at Chowbus, combined with the opportunity to work closely with restaurant partners and customers, makes this role an attractive option for candidates seeking a fast-paced and collaborative work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
On-site Interview: A visit to the Chowbus office to meet the local team, discuss the role in more detail, and complete a practical exercise demonstrating problem-solving and troubleshooting skills.
Final Interview: A meeting with key stakeholders to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips:

Not applicable for this role

Technical Challenge Preparation:

Familiarize yourself with Chowbus' products, including hardware and networking devices, as well as their installation and configuration processes.
Brush up on your problem-solving and troubleshooting skills, as well as your ability to work independently and manage multiple tasks.
Prepare examples of your experience working with restaurant technology or similar industries, if applicable.

ATS Keywords: Technical Support, Installation, Configuration, Training, Customer Service, Problem Solving, Collaboration, Bilingual Communication, Menu Setup, Feedback Collection, Sales Support, Operations Management, Product Adoption, Upselling, Networking, Hardware Support

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's problem-solving, communication, and interpersonal skills, as well as their ability to work independently and manage multiple tasks. Familiarizing yourself with Chowbus' products and gaining experience in restaurant technology or similar industries can help you excel in the interview process.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role

👥 Team Culture & Values

Web Development Values:

Not applicable for this role

Collaboration Style:

Chowbus fosters a collaborative work environment, with a strong focus on cross-functional collaboration between technical support, operations, product, and engineering teams.
The Technical Support Associate will work closely with restaurant partners and customers to understand their needs and optimize business performance, demonstrating a customer-centric approach to collaboration.

📝 Enhancement Note: Chowbus' collaborative work environment and customer-centric approach make it an ideal place to work for candidates seeking a dynamic and inclusive work environment that fosters growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Installation & Configuration: Ensure accurate installation and configuration of Chowbus products, including hardware and networking devices, for various restaurant partners with unique technology needs.
Problem Solving: Develop strong problem-solving and troubleshooting skills to efficiently and accurately resolve incoming calls, chats, tickets, and cases from restaurant partners and customers.
Menu Management: Work with the menu team to set up and configure restaurant menus correctly, determining menu design options and prioritizing restaurant needs based on appropriate judgment.

Learning & Development Opportunities:

Career Progression: As Chowbus continues to grow, there may be opportunities for the Technical Support Associate to advance into more senior roles within the technical support or operations teams.
Skill Development: This role offers the opportunity to develop strong problem-solving, communication, and interpersonal skills, as well as gaining experience in restaurant technology installations and post-sales support.
Technical Leadership: While not a management role, the Technical Support Associate will have the opportunity to influence the adoption of new products, processes, and plans locally, demonstrating technical leadership in their day-to-day responsibilities.

📝 Enhancement Note: The fast-growing nature of Chowbus and the entry-level nature of this role make it an ideal opportunity for candidates seeking to gain experience in restaurant technology installations, post-sales support, and cross-functional collaboration, while also developing strong problem-solving, communication, and interpersonal skills.

💡 Interview Preparation

Technical Questions:

Problem Solving: Be prepared to discuss your approach to problem-solving and troubleshooting, as well as your ability to work independently and manage multiple tasks.
Restaurant Technology: Familiarize yourself with Chowbus' products, including hardware and networking devices, as well as their installation and configuration processes. Be prepared to discuss your experience with restaurant technology or similar industries, if applicable.
Customer Service: Demonstrate your customer service skills and your ability to work with restaurant partners and customers to understand their needs and optimize business performance.

Company & Culture Questions:

Company Culture: Research Chowbus' company culture and be prepared to discuss how your values and work style align with the company's mission and goals.
Growth & Development: Discuss your long-term career goals and how this role can help you achieve them. Be prepared to discuss the skills and experiences you hope to gain in this role and how they will contribute to your professional development.

Portfolio Presentation Strategy:

Not applicable for this role

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's problem-solving, communication, and interpersonal skills, as well as their ability to work independently and manage multiple tasks. Familiarizing yourself with Chowbus' products and gaining experience in restaurant technology or similar industries can help you excel in the interview process.

📌 Application Steps

To apply for this Technical Support Associate position:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the job description and practicing your problem-solving and communication skills.
Research Chowbus' company culture and be prepared to discuss how your values and work style align with the company's mission and goals.
Familiarize yourself with Chowbus' products, including hardware and networking devices, as well as their installation and configuration processes. Be prepared to discuss your experience with restaurant technology or similar industries, if applicable.
Brush up on your problem-solving and troubleshooting skills, as well as your ability to work independently and manage multiple tasks.
Prepare examples of your experience working with restaurant technology or similar industries, if applicable.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Associate