Technical Support and Dispatch

📍 Job Overview

• Job Title: Technical Support and Dispatch
• Company: ClearSource
• Location: Pasig City, Pasig, Philippines
• Job Type: On-site
• Category: Technical Support and Dispatch
• Date Posted: June 11, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Manage support tickets, troubleshoot client issues, and document solutions
• Handle incoming client calls and assign tickets
• Maintain accurate documentation of support requests in the ticketing system
• Utilize resources to resolve client issues efficiently
• Address initial issues and escalate as needed
• Possible growth opportunities include troubleshooting a wide variety of technical issues, performing routine system maintenance and updates, and assisting clients with IT system setup and configuration

💻 Primary Responsibilities

• Incoming Phone Call Dispatch: Effectively handle client calls and assign tickets
• Ticket Creation: Maintain accurate documentation of support requests and solutions in the ticketing system
• Knowledge Base Searching: Identify and utilize resources to resolve client issues efficiently
• Basic Technical Triage and Troubleshooting: Address initial issues and escalate as needed

🎓 Skills & Qualifications

Education:

• Relevant degree or equivalent experience in IT or a related field

Experience:

• Proven experience in a technical support or IT helpdesk role
• Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware
• Proficiency in troubleshooting software and hardware issues remotely
• Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar)
• Excellent communication and problem-solving skills
• Ability to work independently and manage time effectively in a remote environment
• Preferred: CompTIA A+ or Network+ certification

Required Skills:

• Technical support and ticketing systems
• Documentation and troubleshooting
• Windows, Mac operating systems, networking concepts, and IT hardware
• Remote access tools
• Communication and problem-solving skills
• Time management and remote work

Preferred Skills:

• CompTIA A+ or Network+ certification

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role
• Technical Documentation: Not applicable for this role

💵 Compensation & Benefits

Salary Range:

• Competitive salary based on regional standards and experience level

Benefits:

• Medical and dental insurance (with free dependent coverage)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth opportunities
• Skills and leadership development
• Free meal for on-site employees

🎯 Team & Company Context

🏢 Company Culture

• Industry: Business Process Outsourcing (BPO)
• Company Size: Medium (250-999 employees)
• Founded: 2003
• Team Structure: Not specified in the provided job description
• Development Methodology: Not specified in the provided job description

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-level technical support and dispatch role
• Reporting Structure: Not specified in the provided job description
• Technical Impact: Direct impact on client support and issue resolution

🌐 Work Environment

• Office Type: On-site office
• Office Location(s): 10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City
• Workspace Context: Not specified in the provided job description
• Work Schedule: Not specified in the provided job description

📄 Application & Technical Interview Process

• Interview Process: Not specified in the provided job description
• Portfolio Review Tips: Not applicable for this role
• Technical Challenge Preparation: Not applicable for this role

🛠 Technology Stack & Web Infrastructure

• Frontend Technologies: Not applicable for this role
• Backend & Server Technologies: Not applicable for this role
• Development & DevOps Tools: Not applicable for this role

👥 Team Culture & Values

• Web Development Values: Not applicable for this role
• Collaboration Style: Not specified in the provided job description

⚡ Challenges & Growth Opportunities

• Technical Challenges: Not specified in the provided job description
• Learning & Development Opportunities: Not specified in the provided job description

💡 Interview Preparation

• Technical Questions: Not specified in the provided job description
• Company & Culture Questions: Not specified in the provided job description
• Portfolio Presentation Strategy: Not applicable for this role

📌 Application Steps

To apply for this technical support and dispatch position:

• Submit your application through the application link
• Prepare for the interview process, focusing on your technical support and IT helpdesk experience