📍 Job Overview

Job Title: Technical Support Analyst - Weekend Shift
Company: Addepar
Location: Salt Lake City, UT
Job Type: On-site
Category: Server Administration & Technical Support
Date Posted: June 26, 2025
Experience Level: Entry to Mid-level (0-2 years)
Remote Status: On-site with remote weekend shifts

🚀 Role Summary

Act as the primary technical support contact for Addepar's clients and internal teams, ensuring high client satisfaction with the platform's functionality and capabilities.
Troubleshoot and resolve technical issues related to the Addepar Public API, SSO/SAML configurations, and third-party integrations.
Collaborate with cross-functional teams to identify, triage, and resolve platform issues, contributing to continuous improvement.
Provide functional and conceptual instruction to clients, helping them maximize their use of Addepar's technical resources.

📝 Enhancement Note: This role requires strong problem-solving skills, technical aptitude, and excellent communication abilities to effectively support Addepar's clients and internal teams.

💻 Primary Responsibilities

Partner with clients and third-party developers to troubleshoot and resolve issues on the Addepar Public API.
Troubleshoot SSO/SAML configurations and assist clients with authentication and authorization challenges.
Use Python scripts to automate solutions and improve efficiency in addressing client issues.
Identify, respond, and resolve issues and questions raised by Addepar's clients, ensuring high client satisfaction.
Work with sophisticated data sets to analyze client issues and provide data-driven solutions.
Prioritize and manage multiple client issues simultaneously, ensuring each is resolved to the client's satisfaction.
Act as the primary contact for support with Product, Engineering, and Client Advocacy teams, maintaining a high level of client satisfaction on technical issues.
Help clients use Addepar to the greatest extent possible through functional and conceptual instruction, enhancing their overall user experience.

🎓 Skills & Qualifications

Education: Bachelor's degree in Finance, Computer Science, Economics, Mathematics, or a related field.

Experience: 1+ years of relevant experience in technical support, software development, or a related role.

Required Skills:

Proven experience with Python, SQL, and relational databases.
Proven experience with API technologies and familiarity with server monitoring software (e.g., SumoLogic, WaveFront, Periscope).
Familiarity with software integrations and SSO/SAML configurations.
Outstanding communication and organizational skills.
Proficiency in mathematics and a passion for problem-solving and continuous learning.
Familiarity with wealth advisor structures and investment characteristics.

Preferred Skills:

Experience with data analysis and visualization tools.
Familiarity with Agile methodologies and project management tools.
Knowledge of financial markets and investment products.

📝 Enhancement Note: While not required, experience with data analysis and financial markets can provide a significant advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in Python and SQL through relevant projects or case studies.
Showcase experience with API technologies by including examples of API integration or development projects.
Highlight problem-solving skills by presenting complex technical challenges and the solutions implemented.
Include examples of client interaction or support, demonstrating strong communication and interpersonal skills.

Technical Documentation:

Demonstrate understanding of data analysis by including documentation on data cleaning, processing, and visualization.
Showcase knowledge of server monitoring tools by including examples of using these tools to troubleshoot and resolve technical issues.
Provide detailed documentation on the architecture and functionality of any relevant projects, including code comments and version control history.

💵 Compensation & Benefits

Salary Range: $64,000 - $100,000 USD per year (based on market-based approach, considering role, skills, experience, and location).

Benefits:

Bonus
Equity
Comprehensive benefits package

Working Hours: 40 hours per week, following a fixed 4x10-hour shift schedule: Monday, Friday, Saturday, and Sunday. Saturday and Sunday shifts may be worked remotely.

📝 Enhancement Note: The salary range provided is based on market research and Addepar's internal compensation philosophy. The actual starting pay for a successful candidate may vary based on the factors mentioned above.

🎯 Team & Company Context

Company Culture:

Industry: Fintech (Financial Technology)
Company Size: Medium (100-1,000 employees)
Founded: 2009
Team Structure: The Client Services team works closely with Product, Engineering, and Client Advocacy teams to ensure client satisfaction and platform improvement.
Development Methodology: Agile/Scrum methodologies are used for project management and software development.
Company Website: Addepar

📝 Enhancement Note: Addepar's culture emphasizes collaboration, innovation, and continuous learning, with a focus on driving industry transformation through technology.

Career & Growth Analysis:

Technical Impact: This role has a significant impact on client satisfaction and platform improvement, contributing to Addepar's overall success.
Growth Opportunities:
- Technical Growth: Develop expertise in Addepar's platform, API, and data analysis tools, with opportunities to contribute to platform development and improvement.
- Leadership Potential: Demonstrate strong performance and leadership skills to progress into more senior technical support or management roles.
- Career Transition: Gain valuable experience in technical support and client interaction, which can be leveraged for career transitions into software development, consulting, or other related fields.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on open communication and team interaction.

Office Location(s): Salt Lake City, UT (with remote weekend shift options).

Workspace Context:

Collaborative Workspace: Encourages team interaction and knowledge sharing, with dedicated spaces for meetings, training, and relaxation.
Technical Infrastructure: Provides access to necessary tools and resources for effective technical support, including multiple monitors, testing devices, and high-speed internet connectivity.
Cross-Functional Collaboration: Facilitates regular interaction with Product, Engineering, and Client Advocacy teams, promoting a holistic understanding of the platform and client needs.

Work Schedule: Follows a fixed 4x10-hour shift schedule: Monday, Friday, Saturday, and Sunday. Saturday and Sunday shifts may be worked remotely, providing flexibility for work-life balance.

📝 Enhancement Note: Addepar's work environment fosters a culture of collaboration, innovation, and continuous learning, with a strong emphasis on teamwork and client satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills, technical aptitude, and cultural fit.
Technical Assessment: A hands-on exercise or case study to evaluate problem-solving skills, Python and SQL proficiency, and API integration experience.
Behavioral Interview: A discussion focused on past experiences, problem-solving approaches, and client interaction skills.
Final Interview: A meeting with key stakeholders to assess overall fit, technical competency, and potential for growth within the role.

Portfolio Review Tips:

Highlight relevant projects that demonstrate proficiency in Python, SQL, API technologies, and data analysis.
Include examples of client interaction or support, showcasing strong communication and interpersonal skills.
Provide detailed documentation on the architecture and functionality of any relevant projects, including code comments and version control history.

Technical Challenge Preparation:

Brush up on Python and SQL skills, focusing on data manipulation, analysis, and visualization.
Review API technologies and gain hands-on experience with API integration or development projects.
Practice problem-solving and troubleshooting techniques, using relevant case studies or exercises to improve technical competency.

ATS Keywords: [See the comprehensive list of relevant keywords at the end of this document]

📝 Enhancement Note: Addepar's interview process is designed to assess technical competency, problem-solving skills, and cultural fit, with a strong emphasis on client satisfaction and platform improvement.

🛠 Technology Stack & Web Infrastructure

Primary Technologies:

Programming Languages: Python, SQL
API Technologies: REST, GraphQL
Server Monitoring Tools: SumoLogic, WaveFront, Periscope
Data Analysis Tools: Pandas, NumPy, Matplotlib, Seaborn
Database: PostgreSQL, MongoDB
Version Control: Git
Project Management: Jira, Confluence

📝 Enhancement Note: Addepar's technology stack is designed to support a robust, scalable, and secure platform, with a focus on data analysis, API integration, and client satisfaction.

👥 Team Culture & Values

Web Development Values:

Act Like an Owner: Think and operate with intention, purpose, and care. Own outcomes.
Build Together: Collaborate to unlock the best solutions. Deliver lasting value.
Champion Our Clients: Exceed client expectations. Our clients' success is our success.
Drive Innovation: Be bold and unconstrained in problem-solving. Transform the industry.
Embrace Learning: Engage our community to broaden our perspective. Bring a growth mindset.

Collaboration Style:

Cross-Functional Integration: Work closely with Product, Engineering, and Client Advocacy teams to ensure client satisfaction and platform improvement.
Code Review Culture: Encourage peer programming and knowledge sharing to enhance technical competency and platform quality.
Knowledge Sharing: Facilitate regular training, workshops, and brown bag sessions to promote continuous learning and skill development.

📝 Enhancement Note: Addepar's culture emphasizes collaboration, innovation, and continuous learning, with a strong focus on driving industry transformation through technology.

⚡ Challenges & Growth Opportunities

Technical Challenges:

API Troubleshooting: Identify, diagnose, and resolve issues with the Addepar Public API, ensuring optimal performance and client satisfaction.
Data Analysis: Work with sophisticated data sets to analyze client issues, providing data-driven solutions and insights.
Platform Improvement: Collaborate with cross-functional teams to identify, triage, and resolve platform issues, contributing to continuous improvement.
Client Interaction: Manage multiple client issues simultaneously, ensuring each is resolved to the client's satisfaction while maintaining high client satisfaction scores.

Learning & Development Opportunities:

Technical Skill Development: Enhance proficiency in Python, SQL, API technologies, and data analysis tools through on-the-job training, workshops, and online resources.
Career Progression: Demonstrate strong performance and leadership skills to progress into more senior technical support or management roles within Addepar or other organizations.
Industry Networking: Engage with Addepar's community and industry events to expand professional networks and gain exposure to emerging technologies and best practices.

📝 Enhancement Note: Addepar offers numerous opportunities for technical growth, career progression, and industry networking, with a strong emphasis on continuous learning and skill development.

💡 Interview Preparation

Technical Questions:

Python & SQL Fundamentals: Demonstrate proficiency in Python and SQL, including data manipulation, analysis, and visualization techniques.
API Integration: Showcase experience with API technologies, including integration, development, and troubleshooting.
Problem-Solving: Present complex technical challenges and the solutions implemented, highlighting strong problem-solving skills and logical reasoning.

Company & Culture Questions:

Addepar's Platform: Demonstrate a solid understanding of Addepar's platform, API, and data analysis tools, highlighting the value they bring to clients.
Client Satisfaction: Explain your approach to client interaction, problem-solving, and ensuring high client satisfaction scores.
Platform Improvement: Discuss your experience with platform improvement, including identifying, triaging, and resolving technical issues.

Portfolio Presentation Strategy:

Live Demonstration: Present relevant projects or case studies, showcasing proficiency in Python, SQL, API technologies, and data analysis.
Code Walkthrough: Provide a detailed walkthrough of the architecture and functionality of any relevant projects, including code comments and version control history.
Client Interaction: Include examples of client interaction or support, demonstrating strong communication and interpersonal skills.

📝 Enhancement Note: Addepar's interview process is designed to assess technical competency, problem-solving skills, and cultural fit, with a strong emphasis on client satisfaction and platform improvement.

📌 Application Steps

To apply for this Technical Support Analyst - Weekend Shift position at Addepar:

Customize your resume to highlight relevant skills, experience, and achievements in Python, SQL, API technologies, and data analysis.
Tailor your cover letter to demonstrate your understanding of Addepar's platform, API, and data analysis tools, and your enthusiasm for the role.
Prepare for the technical assessment by brushing up on your Python and SQL skills, reviewing API technologies, and practicing problem-solving techniques.
Research Addepar's platform, API, and data analysis tools to gain a deeper understanding of the company and its offerings.
Prepare for the behavioral interview by reflecting on past experiences, problem-solving approaches, and client interaction skills, and how they have prepared you for this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with Addepar before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to server administration and technical support roles.
Include server monitoring tools, API troubleshooting, and data analysis techniques relevant to the role.
Emphasize client interaction, problem-solving, and platform improvement responsibilities.
Address the unique challenges and growth opportunities specific to technical support roles in the web technology industry.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical support processes, API troubleshooting, or platform improvement strategies.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute server administration and technical support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and technical support specialization.

Industry Expertise:

Include specific server monitoring tools, API technologies, and data analysis tools relevant to the role.
Address technical support career progression paths and leadership opportunities in web technology teams.
Provide tactical advice for portfolio development, live demonstrations, and project case studies focused on technical support and API integration.
Include technical support-specific interview preparation and coding challenge guidance.
Emphasize problem-solving methods, data analysis, and client interaction principles relevant to technical support roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use server administration and technical support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to technical support professionals.
Provide actionable insights that give web developers and server administrators a competitive advantage.
Focus on technical support team culture, cross-functional collaboration, and client satisfaction.

Technical Focus & Portfolio Emphasis:

Emphasize API troubleshooting, data analysis, and problem-solving methods relevant to technical support roles.
Include specific portfolio requirements tailored to the technical support discipline and role level.
Address API integration, server monitoring, and data analysis techniques in the portfolio.
Focus on problem-solving skills, client interaction, and platform improvement case studies.
Include technical presentation skills and stakeholder communication for technical support projects.

Avoid:

Generic business jargon not relevant to server administration or technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific server administration or technical support role.
Marketing language unrelated to server administration, technical support, or client satisfaction.

Generate comprehensive, technical support-focused content that serves as a valuable resource for web developers, server administrators, and infrastructure professionals seeking their next opportunity in technical support and API integration roles.

Technical Support Analyst - Weekend Shift