📍 Job Overview

Job Title: Technical Support Analyst - Oracle Apex & PAAS Support
Company: Technip Energies
Location: Noida, Uttar Pradesh, India
Job Type: On-site
Category: Technical Support & Infrastructure
Date Posted: June 30, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Provide incident resolution and change input for Oracle Fusion Cloud applications and related technologies at a second and third-line functional level.
Expertise in Oracle APEX and PAAS, with a strong focus on incident resolution and technical architecture.
Collaborate with global teams to deliver projects on time, within budget, and with high quality.
Maintain ownership of incidents to ensure they are remediated within Service Level Agreements (SLAs) and to agreed quality measures.

📝 Enhancement Note: This role requires a strong technical background in Oracle Cloud technologies, with a focus on incident resolution and architecture. The candidate should be comfortable working in a global team and have excellent communication skills to interact with both technical and non-technical stakeholders.

💻 Primary Responsibilities

Incident Resolution: Provide resolution for all technical incidents or requests within the Oracle Fusion application and related technologies, including SAAS, PAAS, OIC, VBCS, Oracle Functions, Database, Rest/SOAP, and OAUTH.
Technical Architecture: Define, validate, and provide technical architecture for new or existing interfaces or custom objects, including performance tuning and automation.
Project Coordination: Coordinate technical tasks and deliverables for Fusion Application and related technology projects to ensure they are delivered on time, within budget, and with high quality.
Documentation: Document resolutions to promote knowledge sharing for the team and customers.
Change Control: Understand and follow change control requirements to ensure that regulation and change management requirements are met.
Testing: Coordinate testing with end-users and global teams to ensure the quality and functionality of the applications and related technologies.
Monitoring: Monitor and respond appropriately to system failures and workflow errors for certain ERP processes.

📝 Enhancement Note: The candidate should have a strong analytical mindset and problem-solving skills to effectively troubleshoot and resolve technical incidents. They should also be able to work well under pressure and manage their time effectively to meet deadlines.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Systems, or a related field is recommended.

Experience: Proven experience in Oracle Cloud technologies, with a strong focus on Oracle APEX and PAAS. Experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), and other related technologies is also required.

Required Skills:

Expertise in Oracle Cloud Software as a Service (SaaS) Technical Development
Good experience with Oracle Cloud Data Conversion and Report Writing/Data Extracts
Expertise with Web Services and the use of Oracle Cloud delivered Web Services (SOAP & REST)
Expertise in integrating Oracle SaaS using PaaS and extending Oracle SaaS Applications with PaaS
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Ability to acquire, absorb, and apply complex business knowledge to problems quickly

Preferred Skills:

Strong customer handling skills and ability to lead and mentor team members
Experience working with implementation consultants
OCI Certified / ITIL Foundation Certification in IT Service Management
Flexible working hours during peak business periods
Flexible to work from the Global Business Services (GBS) office

📝 Enhancement Note: While not explicitly stated, having experience with agile methodologies and project management tools would be beneficial for this role, as the candidate will be working in a global team and contributing to projects.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing the candidate's experience with Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Case studies demonstrating the candidate's ability to troubleshoot and resolve complex technical incidents.
Examples of the candidate's involvement in defining and validating technical architecture for interfaces or custom objects.

Technical Documentation:

Detailed documentation of the candidate's approach to incident resolution, including step-by-step guides and troubleshooting techniques.
Documentation of the candidate's involvement in defining and validating technical architecture, including performance tuning and automation.
Examples of the candidate's experience with change control requirements and ensuring that regulation and change management requirements are met.

📝 Enhancement Note: The candidate should be prepared to discuss their portfolio in detail during the interview, highlighting their problem-solving skills and technical expertise.

💵 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Estimated based on market research and role requirements)

Benefits:

Competitive salary package
Learning and development opportunities through T.EN University, such as The Future Ready Program
Support from managers through check-in moments like the Mid-Year Development Review, fostering continuous growth and development
Flexible working hours during peak business periods
Flexibility to work from the GBS office

Working Hours: 40 hours per week, with flexible working hours during peak business periods

📝 Enhancement Note: The salary range provided is an estimate based on market research and role requirements. The actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy, Engineering, and Technology

Company Size: Large (17,000+ employees)

Founded: 1961 (as Technip), 2021 (as Technip Energies)

Team Structure:

Global team with members spread across 34 countries
Collaborative and inclusive work environment
Strong focus on innovation, sustainability, and continuous improvement

Development Methodology:

Agile methodologies for project delivery
Change control processes to ensure regulation and change management requirements are met
Regular global team meetings to discuss current issues and escalations

Company Website: https://www.technipenergies.com/

📝 Enhancement Note: Technip Energies is a global technology and engineering powerhouse, contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. The company's strong focus on innovation and sustainability makes it an attractive employer for technical professionals.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (2-5 years)

Reporting Structure: The Technical Support Analyst will report directly to the Support Manager and work closely with the Global ERP Support and Operations Manager.

Technical Impact: The Technical Support Analyst will have a significant impact on the quality and functionality of Oracle Fusion Cloud applications and related technologies. They will contribute to the delivery of projects on time, within budget, and with high quality, including the planned enhancement program.

Growth Opportunities:

Opportunities for professional development and growth within the company's global team
Potential to take on leadership roles and mentor team members
Opportunities to work on high-profile projects and contribute to the company's strategic goals

📝 Enhancement Note: The Technical Support Analyst role offers excellent opportunities for professional growth and development within a global team. The candidate should be proactive, persuasive, and show strong initiative to take advantage of these opportunities.

🌐 Work Environment

Office Type: Global Business Services (GBS) office in Noida, Uttar Pradesh, India

Office Location(s): Noida, Uttar Pradesh, India

Workspace Context:

Collaborative work environment with a strong focus on teamwork and knowledge sharing
Access to the latest tools and technologies to support the candidate's work
Opportunities to work with diverse teams and contribute to global projects

Work Schedule: 40 hours per week, with flexible working hours during peak business periods

📝 Enhancement Note: The candidate should be comfortable working in a global team and be able to adapt to different time zones and cultural norms. They should also be able to work well under pressure and manage their time effectively to meet deadlines.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess the candidate's communication skills and technical expertise.
Technical Assessment: A hands-on assessment to evaluate the candidate's problem-solving skills and technical knowledge in Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Behavioral Interview: An in-depth interview to assess the candidate's fit with the company's culture and values, as well as their ability to work in a global team.
Final Decision: The hiring manager will make a final decision based on the candidate's technical skills, cultural fit, and potential for growth within the company.

Portfolio Review Tips:

Highlight the candidate's experience with Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Include case studies demonstrating the candidate's ability to troubleshoot and resolve complex technical incidents.
Showcase the candidate's involvement in defining and validating technical architecture, including performance tuning and automation.
Emphasize the candidate's problem-solving skills and technical expertise throughout the portfolio.

Technical Challenge Preparation:

Brush up on Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Practice troubleshooting and incident resolution exercises to demonstrate the candidate's problem-solving skills.
Familiarize oneself with the company's culture and values to ensure a good fit during the behavioral interview.

ATS Keywords: Oracle, APEX, PAAS, Cloud, SaaS, Web Services, Integration, Security, PL/SQL, SQL, Java, JavaScript, Groovy Script, OCI, OIC, VBCS, Oracle Functions, Database, Rest/SOAP, OAUTH, ITIL, Change Control, Incident Resolution, Project Delivery, Global Team, Agile Methodologies

📝 Enhancement Note: The candidate should tailor their resume and portfolio to highlight the relevant keywords and skills required for this role. They should also practice their communication skills and be prepared to discuss their technical expertise and problem-solving skills in detail during the interview.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

Oracle APEX (Expertise required)
Web Services (Expertise required)
REST/SOAP (Expertise required)
OAUTH (Expertise required)

Backend & Server Technologies:

Oracle Cloud Software as a Service (SaaS) Technical Development (Expertise required)
Oracle Cloud Data Conversion (Good experience required)
Oracle Cloud Report Writing/Data Extracts (Good experience required)
Oracle Cloud Infrastructure (OCI) (Experience required)
Oracle Integration Cloud (OIC) (Good understanding required)
Visual Builder Cloud Service (VBCS) (Experience required)
Oracle Functions (Experience required)
Database (Expertise required)
PL/SQL (Expertise required)
SQL (Expertise required)
Java (Expertise required)
JavaScript (Expertise required)
Groovy Script (Experience required)

Development & DevOps Tools:

Oracle Cloud Infrastructure (OCI) (Experience required)
Oracle Identity Manager, LDAP, MS Active Directory, and Identity Propagation (Experience required)
Oracle Cloud SaaS Security (Good experience required)
Java Cloud Service (Experience required)
Database Cloud Service (Experience required)
Oracle BI Publisher (Experience required)
Oracle FRS (Financial Reporting Studio) (Experience required)
OTBI (Transactional Business Intelligence) (Experience required)

📝 Enhancement Note: The candidate should have a strong technical background in Oracle Cloud technologies, with a focus on Oracle APEX and PAAS. They should also be comfortable working with a wide range of tools and technologies to support the company's global team and projects.

👥 Team Culture & Values

Web Development Values:

Expertise: Demonstrate a deep understanding of Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Innovation: Contribute to the development of cutting-edge solutions to solve real-world energy problems.
Collaboration: Work effectively with global teams to deliver projects on time, within budget, and with high quality.
Continuous Learning: Stay up-to-date with the latest Oracle Cloud technologies and best practices.

Collaboration Style:

Global Teamwork: Collaborate with team members across different time zones and cultural norms to deliver projects successfully.
Knowledge Sharing: Share technical expertise and best practices with the team to promote continuous learning and improvement.
Agile Methodologies: Work within an agile framework to deliver projects on time, within budget, and with high quality.

📝 Enhancement Note: The candidate should be comfortable working in a global team and be able to adapt to different time zones and cultural norms. They should also be a strong communicator and able to work well under pressure to meet deadlines.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and incident resolution for Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Defining and validating technical architecture for new or existing interfaces or custom objects, including performance tuning and automation.
Coordinating technical tasks and deliverables for global projects to ensure they are delivered on time, within budget, and with high quality.

Learning & Development Opportunities:

Opportunities to learn and work with the latest Oracle Cloud technologies and best practices.
Potential to take on leadership roles and mentor team members within the company's global team.
Opportunities to work on high-profile projects and contribute to the company's strategic goals.

📝 Enhancement Note: The candidate should be proactive, persuasive, and show strong initiative to take advantage of these learning and development opportunities. They should also be comfortable working in a global team and be able to adapt to different time zones and cultural norms.

💡 Interview Preparation

Technical Questions:

Oracle Cloud Technologies: Demonstrate a deep understanding of Oracle Cloud technologies, with a focus on Oracle APEX and PAAS. Be prepared to discuss your experience with incident resolution, technical architecture, and project delivery.
Problem-Solving: Showcase your ability to troubleshoot and resolve complex technical incidents. Be prepared to discuss your approach to incident resolution and technical architecture.
Global Teamwork: Demonstrate your ability to work effectively with global teams. Be prepared to discuss your experience working with team members across different time zones and cultural norms.

Company & Culture Questions:

Company Culture: Show your understanding of the company's culture and values. Be prepared to discuss how your technical expertise and problem-solving skills align with the company's goals and objectives.
Project Delivery: Demonstrate your ability to deliver projects on time, within budget, and with high quality. Be prepared to discuss your experience with project delivery and change control processes.
Continuous Learning: Show your commitment to staying up-to-date with the latest Oracle Cloud technologies and best practices. Be prepared to discuss your approach to continuous learning and professional development.

Portfolio Presentation Strategy:

Highlight your experience with Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Include case studies demonstrating your ability to troubleshoot and resolve complex technical incidents.
Showcase your involvement in defining and validating technical architecture, including performance tuning and automation.
Emphasize your problem-solving skills and technical expertise throughout the portfolio.

📝 Enhancement Note: The candidate should tailor their portfolio and interview preparation to highlight the relevant keywords and skills required for this role. They should also practice their communication skills and be prepared to discuss their technical expertise and problem-solving skills in detail during the interview.

📌 Application Steps

To apply for this Technical Support Analyst - Oracle Apex & PAAS Support position:

Portfolio Customization: Tailor your portfolio to highlight your experience with Oracle Cloud technologies, with a focus on Oracle APEX and PAAS. Include case studies demonstrating your ability to troubleshoot and resolve complex technical incidents, as well as your involvement in defining and validating technical architecture.
Resume Optimization: Optimize your resume for web technology roles, with a focus on Oracle Cloud technologies, incident resolution, and project delivery. Highlight your relevant skills and experience with Oracle Cloud technologies, as well as your problem-solving skills and technical expertise.
Technical Interview Preparation: Brush up on your technical skills and be prepared to discuss your experience with incident resolution, technical architecture, and project delivery. Practice your communication skills and be prepared to discuss your approach to problem-solving and technical architecture.
Company Research: Research the company's culture and values, as well as their strategic goals and objectives. Be prepared to discuss how your technical expertise and problem-solving skills align with the company's goals and objectives during the behavioral interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to Oracle Cloud technologies, with a focus on Oracle APEX and PAAS.
Include Oracle Cloud technologies, incident resolution, technical architecture, and project delivery throughout the description.
Emphasize the candidate's problem-solving skills and technical expertise in Oracle Cloud technologies.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about Oracle Cloud technologies, incident resolution, and technical architecture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute Oracle Cloud technology-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and Oracle Cloud technology specialization.

Industry Expertise:

Include specific Oracle Cloud technologies, frameworks, server platforms, and infrastructure tools relevant to the role.
Address Oracle Cloud technology career progression paths and technical leadership opportunities within the company's global team.
Provide tactical advice for portfolio development, live demonstrations, and project case studies specific to Oracle Cloud technologies.
Include Oracle Cloud technology-specific interview preparation and coding challenge guidance.
Emphasize Oracle Cloud technology-specific team culture, collaboration, and user impact measurement.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use Oracle Cloud technology and incident resolution industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to Oracle Cloud technology professionals.
Provide actionable insights that give Oracle Cloud technology candidates a competitive advantage.
Focus on Oracle Cloud technology-specific team culture, collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize Oracle Cloud technology best practices, incident resolution principles, and technical architecture.
Include specific portfolio requirements tailored to Oracle Cloud technologies, with a focus on incident resolution and technical architecture.
Address Oracle Cloud technology-specific case studies, troubleshooting exercises, and performance optimization techniques.
Focus on problem-solving methods, incident resolution, and technical architecture for Oracle Cloud technologies.
Include technical presentation skills and stakeholder communication for Oracle Cloud technology projects.

Avoid:

Generic business jargon not relevant to Oracle Cloud technologies, incident resolution, or technical architecture.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to Oracle Cloud technologies, incident resolution, or technical architecture.
Marketing language unrelated to Oracle Cloud technologies, incident resolution, or technical architecture.

Generate comprehensive, Oracle Cloud technology-focused content that serves as a valuable resource for Oracle Cloud technology candidates seeking their next opportunity and preparing for technical interviews in the Oracle Cloud technology industry.

Technical Support Analyst - Oracle Apex & PAAS Support