📍 Job Overview

• Job Title: Technical Support Analyst (Dutch Speaker)
• Company: DigiCert
• Location: Kimberley, Northern Cape, South Africa
• Job Type: Remote Solely
• Category: Customer Support
• Date Posted: 2025-07-10
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: Remote

🚀 Role Summary

• Key Responsibilities: Deliver world-class customer service, resolve customer concerns, retain customers, and build long-term relationships with external clients.
• Key Skills: Technical Support, Customer Service, Problem Solving, Networking Protocols, SSL, PKI, HTML, DNS, S/MIME, SMTP, UNIX, Windows Server, Apache, Linux, Communication, Adaptability.

💻 Primary Responsibilities

• Customer Support: Deliver world-class customer service to resolve customer concerns and retain customers.
• Relationship Building: Build successful long-term relationships with external clients to ensure customer loyalty.
• Issue Resolution: Partner with technical support engineers to resolve issues reported by customers.
• Communication: Engage with internal and external customers via support tickets, email, phone, and chat.
• Product Knowledge: Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times.
• Web Self-Help: Actively contribute to web self-help by using Knowledge Centred Support (KCS) principles.
• Documentation: Gather accurate information and document customer issues in the CRM tool.

🎓 Skills & Qualifications

Education:

• Matric qualification (essential) and/or Computer Science, Information Systems, or Information Technology qualification (advantageous).

Experience:

• 1+ years of technical support or IT client interfacing experience.

Required Skills:

• Professional working proficiency in Dutch (essential).
• Basic understanding of Internet principles, terminology, and functionality.
• Basic understanding of networking protocols and devices, web servers, and VPN.
• Familiarity with UNIX script commands, website/web server administration (advantageous).
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux, and other server administration (advantageous).

Preferred Skills:

• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous).
• Certifications such as CISSP, MCSE, and CCNA (advantageous).

Soft Skills:

• Adaptable, versatile, customer-obsessed, solution-oriented, proactive, and passionate about technology.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. According to Glassdoor, the average salary for a Technical Support Analyst in South Africa is around R 250,000 - R 400,000 per year.

Benefits:

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

Working Hours: 40 hours per week.

🎯 Team & Company Context

Company Culture:

• Industry: Cybersecurity and digital trust.
• Company Size: Medium (1,001-5,000 employees).
• Founded: 1999.

Team Structure:

• The Technical Support team exhibits high energy, deep technical skills, and a drive to get things done.

Development Methodology:

• The team uses Agile methodologies and sprint planning for web projects.
• Code review, testing, and quality assurance practices are employed.
• Deployment strategies, CI/CD pipelines, and server management are also utilized.

Company Website: https://www.digicert.com/

📝 Enhancement Note: The company culture at DigiCert is focused on providing exceptional customer service, driving improvements, and setting customers up for success. The Technical Support team plays a crucial role in achieving these goals.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Mid-level Technical Support Analyst.

Reporting Structure: The role reports directly to the Technical Support Manager.

Technical Impact: The Technical Support Analyst has a significant impact on customer satisfaction, retention, and the overall success of the company's SSL certificate products.

Growth Opportunities:

• Technical Skill Development: Opportunities exist for skill development in networking protocols, server administration, and emerging technologies.
• Technical Leadership: With experience, the role can progress to a Senior Technical Support Analyst or Team Lead position.
• Product Management: With relevant experience, the role can transition to a Product Support Specialist or similar position.

📝 Enhancement Note: Career growth opportunities at DigiCert are tied to technical skill development, leadership potential, and product management. With relevant experience and a strong performance record, Technical Support Analysts can progress to more senior roles within the organization.

🌐 Work Environment

Office Type: Remote work environment.

Office Location(s): Kimberley, Northern Cape, South Africa.

Workspace Context:

• Remote Work: The role requires a dedicated workspace with a reliable internet connection.
• Equipment: The company provides necessary equipment, including a laptop and other tools required for the role.
• Collaboration: The Technical Support team works closely with various teams, including Product, Engineering, and Marketing, to resolve customer issues and drive improvements.

Work Schedule: The role follows a standard work schedule with scheduled hours for customer support.

📝 Enhancement Note: The remote work environment at DigiCert offers flexibility and the opportunity to work from home. However, a dedicated workspace and reliable internet connection are essential for success in this role.

📄 Application & Technical Interview Process

Interview Process:

• Technical Assessment: Candidates can expect a technical assessment focused on problem-solving, networking protocols, and customer service skills.
• Behavioral Interview: A behavioral interview will assess the candidate's fit with the company culture, adaptability, and customer obsession.
• Final Evaluation: The final evaluation will focus on the candidate's technical skills, problem-solving abilities, and cultural fit.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Problem-Solving: Brush up on problem-solving skills and be prepared to discuss real-world scenarios and potential solutions.
• Networking Protocols: Review networking protocols, web servers, and VPN concepts to ensure a solid understanding.
• Customer Service: Familiarize yourself with customer service best practices and be ready to discuss your approach to customer support.

ATS Keywords: Technical Support, Customer Service, Problem Solving, Networking Protocols, SSL, PKI, HTML, DNS, S/MIME, SMTP, UNIX, Windows Server, Apache, Linux, Communication, Adaptability.

📝 Enhancement Note: The interview process at DigiCert focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. Preparation should focus on these key areas to ensure success in the interview.

📌 Application Steps

To apply for this Technical Support Analyst (Dutch Speaker) position at DigiCert:

1. Submit your application through the application link provided.
2. Customize your resume, highlighting your technical support experience, relevant skills, and any applicable certifications.
3. Prepare for the technical assessment by brushing up on your problem-solving skills, networking protocols, and customer service knowledge.
4. Research DigiCert's products, services, and company culture to demonstrate your enthusiasm and understanding during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.