Technical Support Analyst (Dutch Speaker)

📍 Job Overview

• Job Title: Technical Support Analyst (Dutch Speaker)
• Company: DigiCert
• Location: Springbok, Northern Cape, South Africa
• Job Type: Remote Solely
• Category: Customer Support & Services
• Date Posted: 2025-07-10
• Experience Level: Entry Level (0-2 years)

🚀 Role Summary

• Primary Role: Serve as the primary point of contact for customers, resolving technical issues, and driving improvements.
• Key Responsibilities: Deliver world-class customer service, build long-term customer relationships, and collaborate with internal teams to resolve customer concerns.
• Key Skills: Business proficiency in Dutch, technical support experience, and a basic understanding of internet principles, networking protocols, and web servers.

💻 Primary Responsibilities

• Customer Interaction: Engage with customers via support tickets, email, phone, and chat to provide a delightful customer experience.
• Issue Resolution: Collaborate with technical support engineers to resolve customer-reported issues.
• Customer Retention: Build successful long-term relationships with external clients to ensure customer loyalty.
• Product Knowledge: Remain up-to-date with all aspects of the SSL certificate products to meet customer needs at all times.
• Process Improvement: Actively contribute to web self-help by using Knowledge Centred Support (KCS) principles.
• Documentation: Gather accurate information and document customer issues in the company's CRM tool.

🎓 Skills & Qualifications

Education:

• Matric qualification (essential) and/or Computer Science, Information Systems, or Information Technology qualification (advantageous)

Experience:

• 1+ years of technical support or IT client interfacing experience

Required Skills:

• Professional working proficiency in Dutch (essential)
• Basic understanding of Internet principles, terminology, and functionality
• Basic understanding of networking protocols and devices, web servers, and VPN
• Familiarity with UNIX script commands, website/web server administration (advantageous)

Preferred Skills:

• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux, and other server administration (advantageous)
• Certifications such as CISSP, MCSE, and CCNA (advantageous)

Soft Skills:

• Adaptable, versatile, customer-obsessed, solution-oriented, proactive, and passionate about technology

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

• Salary Range: Not specified. Research local standards for entry-level technical support roles in South Africa.
• Benefits:
  • Provident Fund
  • Medical Aid + Gap Cover
  • Employee Assistance Program
  • Education Support Program
  • Gym Reimbursement
  • Life Insurance
  • Disability Insurance
  • Sabbatical

🎯 Team & Company Context

Company Culture:

• DigiCert is a leading global security authority that disrupts its own category, providing encryption trusted by major ecommerce brands, cloud providers, financial systems, IoT devices, and even surgically embedded pacemakers.
• The company helps businesses put trust – an abstract idea – to work, enabling digital trust for the real world.

Team Structure:

• The Technical Support team exhibits high energy, deep technical skills, and a drive to get things done.

Development Methodology:

• DigiCert uses Agile methodologies, code reviews, testing, and quality assurance practices, as well as deployment strategies, CI/CD pipelines, and server management.

Company Website: https://www.digicert.com/

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level technical support role with opportunities for growth in customer service, technical support, and potentially into technical or management positions within the company.

Reporting Structure: The Technical Support Analyst reports directly to the Technical Support Manager.

Technical Impact: Resolves customer issues, drives improvements, and contributes to web self-help through Knowledge Centred Support (KCS) principles.

🌐 Work Environment

Office Type: Remote work environment.

Office Location(s): Not applicable for this role.

Workspace Context:

• Not applicable for this role.

Work Schedule:

• Scheduled hours to provide customer support via tickets, email, phone, and chat.

📄 Application & Technical Interview Process

Interview Process:

• Not specified. Research typical customer service and technical support interview processes.

Portfolio Review Tips:

• Not applicable for this role.

Technical Challenge Preparation:

• Not applicable for this role.

ATS Keywords:

• Technical Support, Customer Service, Problem Solving, Networking Protocols, SSL, PKI, HTML, DNS, S/MIME, SMTP, UNIX, Windows Server, Apache, Linux, Communication, Adaptability

📌 Application Steps

To apply for this Technical Support Analyst (Dutch Speaker) position:

• Submit your application through the application link.
• Customize your resume to highlight relevant technical support and customer service experience.
• Prepare for the interview by researching DigiCert's products and customer service approach.
• Brush up on your Dutch language skills and be ready to demonstrate your proficiency.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor the job description to focus on customer service, technical support, and related skills.
• Emphasize the role's primary responsibilities, required skills, and preferred qualifications.
• Provide insights into the company's culture, team structure, and development methodologies.
• Include relevant benefits and salary information based on local standards for entry-level technical support roles in South Africa.

Quality Standards:

• Ensure no content overlap between sections.
• Include Enhancement Notes only when making significant inferences about the role, company, or industry standards.
• Be comprehensive yet concise, prioritizing actionable information over descriptive text.
• Strategically distribute relevant keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and role-specific standards.

Industry Expertise:

• Include specific customer service and technical support skills, as well as relevant industry terminology.
• Address customer service and technical support career progression paths and potential growth opportunities within the company.
• Provide tactical advice for customer service and technical support interviews, as well as portfolio preparation (if applicable).
• Include customer service and technical support-specific interview preparation and coding challenge guidance (if applicable).

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use customer service and technical support industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to customer service and technical support professionals.
• Provide actionable insights that give customer service and technical support candidates a competitive advantage.
• Focus on customer service and technical support team culture, cross-functional collaboration, and customer impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize customer service and technical support best practices, problem-solving methods, and performance optimization.
• Address customer service and technical support-specific portfolio requirements, if applicable.
• Focus on customer experience design principles, customer communication, and issue resolution strategies.
• Include technical presentation skills and stakeholder communication for customer service and technical support projects (if applicable).

Avoid:

• Generic business jargon not relevant to customer service or technical support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific customer service or technical support role.
• Marketing language unrelated to customer service or technical support.

Generate comprehensive, customer service and technical support-focused content that serves as a valuable resource for customer service and technical support professionals seeking their next opportunity.