Technical Support Agent - NOVA - Έναρξη 21/7 at CQS SA

📍 Job Overview

Job Title: Technical Support Agent - NOVA - Έναρξη 21/7
Company: CQS SA
Location: Athens, Attikí, Greece
Job Type: Hybrid (On-site & Remote)
Category: Customer Support
Date Posted: 2025-06-27
Experience Level: Entry Level (0-2 years)
Remote Status: Hybrid (On-site & Remote)

🚀 Role Summary

📝 Enhancement Note: This role focuses on customer support and technical assistance, requiring strong communication skills and a customer-centric mindset. It offers a hybrid work arrangement, combining on-site and remote work.

💻 Primary Responsibilities

Handle inbound calls and chats from customers, addressing their technical issues and concerns.
Diagnose and troubleshoot technical problems, providing clear and concise solutions.
Collaborate with internal teams to escalate complex issues and ensure resolution.
Maintain a high level of customer satisfaction by providing excellent service and support.
Keep up-to-date with product knowledge and updates to better assist customers.
📝 Enhancement Note: This role requires strong problem-solving skills, patience, and the ability to remain calm under pressure.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: Entry-level or no experience required. Previous experience in customer service or a call center is considered an asset.

Required Skills:

Excellent communication skills in Greek and English.
Strong problem-solving skills.
Ability to work in a fast-paced environment and multitask.
Proficiency in using computers and familiar with various software applications.
📝 Enhancement Note: While not explicitly stated, having basic technical knowledge and a willingness to learn about the specific products/services offered by the company would be beneficial.

Preferred Skills:

Previous experience in a customer service or call center role.
Familiarity with CRM software.
Knowledge of the Greek market and customer behavior.

📊 Web Portfolio & Project Requirements (N/A - This role does not require a web portfolio)

💵 Compensation & Benefits

Salary Range: The salary range for this role in Greece typically starts at around €1,200 gross per month for entry-level positions, with opportunities for bonuses and increases based on performance.

Benefits:

Monthly salary with overtime and bonuses.
Health insurance.
Training and development opportunities.
Hybrid work model, combining on-site and remote work.
Career development opportunities.
📝 Enhancement Note: The salary range and benefits are based on industry standards for entry-level customer support roles in Greece. The specific salary and benefits package should be confirmed with the employer.

Working Hours: The role requires working 8 or 6 hours per day, 5 days a week, in morning or afternoon shifts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer service and support.

Company Size: Medium to large (1300+ employees).

Founded: Not specified.

Team Structure:

The team consists of customer support agents, team leaders, and other internal teams to support the agents.
The team follows a hierarchical structure, with team leaders overseeing agents and providing guidance.
📝 Enhancement Note: The company culture emphasizes strong communication, customer satisfaction, and continuous learning and development.

Development Methodology:

The company uses a structured approach to customer support, with established processes and guidelines for handling customer inquiries and issues.
Agents are provided with ongoing training and support to ensure they have the necessary skills and knowledge to provide excellent customer service.
📝 Enhancement Note: The company's focus on customer satisfaction and continuous improvement suggests a customer-centric approach to development and problem-solving.

Company Website: CQS SA

📈 Career & Growth Analysis

Web Technology Career Level: N/A - This role is not directly related to web technology.

Reporting Structure: This role reports directly to a team leader, who oversees a team of customer support agents.

Technical Impact: This role has a direct impact on customer satisfaction and the overall customer experience with the company's products or services.

Growth Opportunities:

Career progression opportunities, such as becoming a team leader or moving into other roles within the company.
Continuous learning and development opportunities to improve technical and soft skills.
📝 Enhancement Note: The company's focus on employee development and career growth suggests opportunities for advancement within the organization.

🌐 Work Environment

Office Type: The company operates a hybrid work model, combining on-site and remote work.

Office Location(s): The company's headquarters are located in Athens, Greece.

Workspace Context:

The on-site work environment is designed to facilitate collaboration and communication among team members.
Agents have access to the necessary tools and resources to perform their jobs effectively.
📝 Enhancement Note: The hybrid work model allows for flexibility and work-life balance while maintaining a collaborative work environment.

Work Schedule: The role requires working 8 or 6 hours per day, 5 days a week, in morning or afternoon shifts. The specific work schedule may vary depending on business needs and customer demand.

📄 Application & Technical Interview Process

Interview Process:

Online application submission.
Phone or video screening to assess communication skills and cultural fit.
On-site or virtual interview to discuss the role, company culture, and expectations.
📝 Enhancement Note: The interview process may include assessments or role-play scenarios to evaluate problem-solving skills and customer service aptitude.

Portfolio Review Tips: N/A - This role does not require a web portfolio.

Technical Challenge Preparation: N/A - This role does not require technical challenges or coding exercises.

ATS Keywords: Customer service, communication, problem-solving, multitasking, CRM, call center, hybrid work, remote work, career development, training, customer satisfaction, teamwork, collaboration.

🛠 Technology Stack & Web Infrastructure (N/A - This role is not related to web technology)

👥 Team Culture & Values

Web Development Values: N/A - This role is not directly related to web development.

Collaboration Style:

The team emphasizes strong communication, active listening, and empathy to understand and address customer needs.
Collaboration extends to internal teams, such as product and technical support, to ensure customer issues are resolved efficiently.
📝 Enhancement Note: The company's focus on customer satisfaction and continuous improvement suggests a collaborative and customer-centric approach to problem-solving.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A - This role is not directly related to web technology.

Learning & Development Opportunities:

Continuous learning and development opportunities to improve technical and soft skills.
Exposure to a diverse range of customer issues and scenarios, fostering adaptability and problem-solving skills.
📝 Enhancement Note: The company's focus on employee development and career growth suggests opportunities for continuous learning and skill development.

💡 Interview Preparation

Technical Questions: N/A - This role does not require technical questions or coding exercises.

Company & Culture Questions:

Why are you interested in this role and the company?
How do you handle difficult customers or challenging situations?
Describe a time when you went above and beyond to help a customer.
📝 Enhancement Note: Prepare for behavioral and situational questions that assess your communication skills, problem-solving abilities, and customer service aptitude.

Portfolio Presentation Strategy: N/A - This role does not require a portfolio presentation.

📌 Application Steps

To apply for this Technical Support Agent position:

Submit your application through the provided link.
Prepare for the phone or video screening by practicing your communication skills and familiarizing yourself with the company and its products or services.
Research the company and its values to demonstrate your cultural fit and enthusiasm for the role.
📝 Enhancement Note: Tailor your application and interview responses to highlight your strong communication skills, problem-solving abilities, and customer service aptitude.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus: N/A - This role is not directly related to web technology.

Quality Standards: Ensure no content overlap between sections, and maintain a consistent, professional tone throughout the document.

Industry Expertise: Focus on customer service and support best practices, communication skills, and problem-solving techniques.

Professional Standards: Maintain a consistent format, proper use of industry terminology, and comprehensive benefits and growth opportunities relevant to customer service professionals.

Technical Focus & Portfolio Emphasis: N/A - This role does not require a web portfolio or technical skills.

Avoid: Generic business jargon not relevant to customer service roles, placeholder text, repetitive content, and non-technical terminology unless relevant to the specific role.

Generate comprehensive, customer service-focused content that serves as a valuable resource for customer service professionals seeking their next opportunity and preparing for technical interviews in the customer service industry.

Technical Support Agent - NOVA - Έναρξη 21/7