Technical Support Agent for the Italian Market

📍 Job Overview

• Job Title: Technical Support Agent for the Italian Market
• Company: CPM International
• Location: Barcelona, Catalonia, Spain
• Job Type: Hybrid (On-site & Remote)
• Category: Customer Support & Services
• Date Posted: June 20, 2025
• Experience Level: Entry-level to 2 years
• Remote Status: Hybrid (3 days on-site, 2 days remote)

🚀 Role Summary

• Handle technical queries over email and chat for Netatmo products in Italian and English.
• Achieve first-contact resolution by analyzing client situations, identifying technical incidents, and providing appropriate solutions.
• Organize product returns, exchanges, and repairs while maintaining a positive approach.
• Collaborate within a multicultural team to meet customer demands for Netatmo products.

📝 Enhancement Note: This role focuses on customer support and requires strong language skills, problem-solving abilities, and excellent interpersonal skills. Familiarity with Netatmo products and their technical aspects would be beneficial but not essential, as full training will be provided.

💻 Primary Responsibilities

• Customer Interaction: Understand and respond to client requests, offering adequate solutions with a positive approach.
• Problem Analysis: Analyze client situations, identify technical incidents, and provide appropriate solutions.
• Product Management: Organize product returns, exchanges, and repairs, following up on these processes.
• Team Collaboration: Work within a dynamic, motivated, and multicultural team to meet customer demands.

📝 Enhancement Note: While this role primarily focuses on customer support, technical aptitude and the ability to troubleshoot basic technical issues are essential for success.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant degree or certification in a related field would be an asset.

Experience: Proven experience in customer support, technical support, or a related role is desirable but not required. Candidates with a strong customer focus and problem-solving skills are encouraged to apply.

Required Skills:

• Fluent Italian (spoken and written)
• High level of English
• Excellent organizational skills
• Strong interpersonal skills
• Customer empathy and problem analysis abilities
• Teamwork and adaptability
• Ability to follow procedures and manage deadlines

Preferred Skills:

• Basic technical knowledge related to consumer electronics
• Experience with CRM software or similar tools
• Familiarity with Netatmo products

📝 Enhancement Note: While technical proficiency is not the primary focus of this role, a basic understanding of consumer electronics and troubleshooting skills would be beneficial for candidates.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate excellent communication skills through previous customer support or related projects.
• Showcase problem-solving abilities and customer-focused mindset through relevant case studies or examples.

Technical Documentation:

• Not applicable for this role, as it focuses on customer support and communication rather than technical development.

💵 Compensation & Benefits

Salary Range: €19,000 gross per year (Full-time equivalent)

Benefits:

• Fully paid training that optimally prepares you for your job (2 weeks, full-time, office-based)
• 24 holiday days per year on a full-time basis
• Employee Assistance Program (free, confidential, and impartial guidance and support)
• Option to sign up for discounted private health insurance
• Referral program with referral bonuses
• Access to specialized LinkedIn training courses
• Employee Benefits Club (a wide range of exclusive perks and rewards)
• Best-in-class people engagement activities and programs
• Ongoing training and development opportunities in a high-growth environment

Working Hours: Full-time (39 hours per week) - Monday to Friday from 9 am to 6 pm

🎯 Team & Company Context

🏢 Company Culture

Industry: Consumer electronics and connected home devices

Company Size: Medium (100-249 employees)

Founded: 2011

Team Structure:

• Multicultural team with a dynamic and motivated work environment
• Collaborative team focused on meeting customer demands for Netatmo products

Development Methodology:

• Not applicable for this role, as it focuses on customer support rather than product development

Company Website: CPM International

📝 Enhancement Note: CPM International is a global leader in outsourced customer experience (CX) management, working with clients across various industries. They prioritize fostering a culture of care, curiosity, and achieving together, reflected in their employee engagement activities and programs.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to 2 years of experience in customer support or a related field

Reporting Structure: This role reports directly to the Team Manager within the CPM International team.

Technical Impact: While this role does not directly impact web technology or infrastructure decisions, it plays a crucial part in ensuring customer satisfaction and gathering valuable feedback for product improvement.

Growth Opportunities:

• Develop technical skills and knowledge related to Netatmo products through on-the-job training and experience.
• Progress to more senior customer support roles or explore other opportunities within CPM International, such as team management or quality assurance.

📝 Enhancement Note: Career progression in this role may lead to more senior customer support positions or related roles within CPM International, depending on the candidate's performance and the company's growth.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a multicultural team environment

Office Location(s): Barcelona, Spain

Workspace Context:

• Collaborative workspaces with access to necessary tools and resources for customer support tasks
• Opportunities for cross-functional collaboration with other teams, such as sales, marketing, or product development

Work Schedule: Hybrid working model (3 days on-site, 2 days remote) with flexible deployment windows for maintenance and project deadlines

📝 Enhancement Note: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, catering to different work preferences and promoting a flexible work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess language skills and basic understanding of the role
2. On-site or virtual interview with the hiring manager to discuss the role in more detail and evaluate cultural fit
3. Final interview or assessment to ensure the candidate's suitability for the position

Portfolio Review Tips:

• Prepare examples of excellent customer support or communication skills through previous projects or experiences
• Highlight problem-solving abilities and customer-focused mindset through relevant case studies or examples

Technical Challenge Preparation:

• Not applicable for this role, as it focuses on customer support and communication rather than technical challenges

ATS Keywords:

• Customer Support
• Technical Support
• Italian Language
• English Language
• Problem Solving
• Customer Empathy
• Teamwork
• Adaptability
• Procedure Following
• Deadline Management

📝 Enhancement Note: While this role does not require technical skills, candidates should be familiar with basic customer support and communication keywords to optimize their resume for ATS systems.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role, as it focuses on customer support rather than web development

Backend & Server Technologies: Not applicable for this role, as it focuses on customer support rather than server administration

Development & DevOps Tools: Not applicable for this role, as it focuses on customer support rather than web development or DevOps

📝 Enhancement Note: As this role primarily focuses on customer support, there is no direct involvement with web technologies, server platforms, or infrastructure tools.

👥 Team Culture & Values

Web Development Values: Not applicable for this role, as it focuses on customer support rather than web development

Collaboration Style:

• Collaborative team environment with a focus on meeting customer demands
• Cross-functional collaboration with other teams, such as sales, marketing, or product development
• Knowledge sharing and continuous learning opportunities within the team

📝 Enhancement Note: While this role does not directly involve web development, candidates should be prepared to collaborate effectively within a multicultural team and contribute to a positive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges: Not applicable for this role, as it focuses on customer support rather than technical challenges

Learning & Development Opportunities:

• Develop technical skills and knowledge related to Netatmo products through on-the-job training and experience
• Explore other opportunities within CPM International, such as team management or quality assurance

📝 Enhancement Note: Candidates should be open to learning and developing their skills within the customer support field, as well as exploring other opportunities within CPM International as they grow and progress in their careers.

💡 Interview Preparation

Technical Questions: Not applicable for this role, as it focuses on customer support and communication rather than technical questions

Company & Culture Questions:

• Prepare for questions about language skills, customer support experience, and problem-solving abilities
• Research CPM International's company culture, values, and mission to demonstrate a strong cultural fit

Portfolio Presentation Strategy:

• Prepare examples of excellent customer support or communication skills through previous projects or experiences
• Highlight problem-solving abilities and customer-focused mindset through relevant case studies or examples

📝 Enhancement Note: While this role does not require technical interview questions, candidates should focus on demonstrating strong language skills, customer support experience, and problem-solving abilities during the interview process.

📌 Application Steps

To apply for this Technical Support Agent for the Italian Market position:

1. Submit your application through the application link provided
2. Tailor your resume and cover letter to highlight your language skills, customer support experience, and problem-solving abilities
3. Prepare examples of excellent customer support or communication skills through previous projects or experiences
4. Research CPM International's company culture, values, and mission to demonstrate a strong cultural fit during the interview process

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.