📍 Job Overview

• Job Title: Technical Support Advocate T1
• Company: Boldr
• Location: Mexico (Remote)
• Job Type: Temporary
• Category: Technical Support & Customer Success
• Date Posted: June 27, 2025
• Experience Level: 2-5 years
• Remote Status: Remote OK

🚀 Role Summary

• Key Responsibilities: Provide technical support, troubleshoot issues, and train users on new software.
• Impact: Ensure high client satisfaction by addressing technical challenges and providing exceptional customer experiences.

📝 Enhancement Note: This role requires a strong focus on customer support, problem-solving, and technical proficiency to maintain Boldr's high-quality client experiences.

💻 Primary Responsibilities

• Technical Support: Install, modify, and repair computer hardware and software systems.
• Troubleshooting: Resolve technical requests and issues to maintain productivity.
• System Maintenance: Test computer components and maintain system functionality.
• Network Design: Assist in designing and implementing networks.
• User Training: Train users on new software through various channels.
• Documentation: Prepare reference material and document hardware and software updates.
• Collaboration: Support other team members to ensure program success.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work effectively under pressure.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).

Experience: 2 years of technical support experience, preferably in a customer-facing role.

Required Skills:

• Intermediate-level knowledge of web-based and mobile apps.
• Strong analytical and critical thinking skills.
• Excellent communication and conflict resolution skills.
• Ability to thrive in a dynamic and evolving environment.
• Proven ability to handle a high volume of customer interactions.
• Native or near-native written and spoken English.
• Creative problem-solving skills.
• Impeccable judgment and attention to detail.

Preferred Skills:

• Basic knowledge of Real Estate terms and processes.
• Ability to handle escalations and take initiative.
• Flexible work schedule and passion for customer experience.

📝 Enhancement Note: Candidates with experience in real estate or related industries may have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $25,000 - $35,000 USD per year (Based on regional market research and experience level)

Benefits:

• Work from home with a flexible schedule.
• Opportunity to grow with a global, mission-driven company.
• Collaborative and dynamic work environment.

Working Hours: 40 hours per week, with a flexible schedule that may include evenings and weekends to accommodate customer needs.

📝 Enhancement Note: Salary and benefits information is based on regional market research and may vary depending on individual qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global B-Corp dedicated to delivering world-class client experiences and creating access to dignified, meaningful work.

Company Size: Over 1,000 team members across five countries, with plans to employ over 5,000 people by 2027.

Founded: Not specified

Team Structure: Global team united by common values, with a focus on authenticity, curiosity, dynamism, ambitious vision, and operational excellence.

Development Methodology: Agile, with a focus on collaboration, continuous learning, and improvement.

Company Website: boldrimpact.com

📝 Enhancement Note: Boldr's global presence and commitment to social impact provide unique opportunities for growth and development in this role.

📈 Career & Growth Analysis

Technical Support Advocate T1: Entry-level role focused on providing technical support and troubleshooting.

Reporting Structure: Reports directly to the Technical Support Manager or a similar role.

Technical Impact: Directly influences client satisfaction and user experience by resolving technical issues and providing exceptional customer support.

Growth Opportunities:

• Develop expertise in specific areas of technical support or software.
• Advance to a Technical Support Specialist or similar role with increased responsibilities.
• Explore opportunities in related fields, such as software development or quality assurance.

📝 Enhancement Note: This role offers opportunities for career growth and development within Boldr's global organization.

🌐 Work Environment

Office Type: Remote work environment with a focus on collaboration and communication.

Office Location(s): Mexico (Remote)

Workspace Context:

• Collaborative work environment with a focus on user experience and client satisfaction.
• Access to necessary tools and resources for remote work.
• Opportunities for professional development and growth.

Work Schedule: Flexible schedule with a focus on maintaining high client satisfaction and productivity.

📝 Enhancement Note: Boldr's remote work environment offers flexibility and the opportunity to work from home, with a focus on maintaining high client satisfaction and productivity.

📄 Application & Technical Interview Process

Interview Process:

1. Resume Review: Boldr will review your resume and cover letter to ensure you meet the required qualifications.
2. Phone Screen: A brief phone call to discuss your experience and fit for the role.
3. Technical Assessment: A hands-on assessment to evaluate your technical skills and problem-solving abilities.
4. Final Interview: A conversation with the hiring manager to discuss your fit for the role and company culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

• Brush up on your technical support and troubleshooting skills.
• Familiarize yourself with Boldr's products and services.
• Prepare examples of your problem-solving abilities and customer service experience.

ATS Keywords:

• Technical Support
• Problem Solving
• Customer Satisfaction
• Analytical Thinking
• Conflict Resolution
• Attention to Detail
• Adaptability
• Communication
• Empathy
• Teamwork
• Software Installation
• Network Design
• Technical Troubleshooting
• Creativity
• Proactivity
• Resourcefulness

📝 Enhancement Note: Focus on demonstrating your technical support skills, problem-solving abilities, and customer service experience throughout the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Technical Support Values:

• Authenticity: Be genuine and transparent in your communication with clients.
• Curiosity: Approach each technical challenge with a desire to learn and understand.
• Dynamism: Adapt to changing circumstances and find creative solutions to problems.
• Ambitious Vision: Strive to exceed client expectations and continuously improve.
• Empathy: Understand and respond to client needs with compassion and understanding.

Collaboration Style:

• Collaborative: Work closely with other team members to resolve technical issues and improve client experiences.
• Knowledge Sharing: Share your technical expertise with others and learn from your colleagues.
• Continuous Learning: Stay up-to-date with the latest technical trends and best practices.

📝 Enhancement Note: Boldr's values and culture emphasize authenticity, curiosity, dynamism, ambitious vision, and empathy, providing a strong foundation for technical support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues and finding creative solutions.
• Managing high volumes of customer interactions and maintaining productivity.
• Adapting to a dynamic and evolving work environment.

Learning & Development Opportunities:

• Develop expertise in specific areas of technical support or software.
• Attend workshops and training sessions to improve your technical skills.
• Seek mentorship and guidance from experienced team members.

📝 Enhancement Note: This role offers opportunities to develop your technical support skills, gain experience in a dynamic work environment, and grow within Boldr's global organization.

💡 Interview Preparation

Technical Questions:

• Describe a complex technical issue you've faced and how you resolved it.
• How do you approach troubleshooting and finding creative solutions to problems?
• Can you explain a technical concept in simple terms to a non-technical user?

Company & Culture Questions:

• Why are you interested in working for Boldr?
• How do you embody Boldr's values in your work?
• How do you handle challenging customer situations?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Prepare for technical questions by brushing up on your troubleshooting skills and customer service experience. Familiarize yourself with Boldr's products and services, and be ready to discuss how you embody the company's values.

📌 Application Steps

To apply for this Technical Support Advocate T1 position:

1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight your technical support skills and customer service experience.
3. Prepare for the technical assessment by brushing up on your troubleshooting skills and familiarizing yourself with Boldr's products and services.
4. Research Boldr's company culture and values to ensure a strong fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.