📍 Job Overview

• Job Title: Technical Support Advisor - Pakistan
• Company: D•Engage
• Location: Karachi Division, Sindh, Pakistan
• Job Type: On-site
• Category: Technical Support
• Date Posted: July 21, 2025

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on client-facing technical support, ensuring smooth client onboarding and issue resolution. It requires strong interpersonal skills, problem-solving abilities, and a proactive attitude.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role involves first-line technical support, client onboarding, and collaboration with the account management team to resolve technical issues.

• Act as the primary point of contact for all technical queries, providing professional and understandable solutions.

• Analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, and more.

• Participate in the client onboarding process, ensuring clients are set up correctly from a technical aspect.

• Collaborate with the account management team to resolve technical issues facing their clients in a timely manner, and recognize when to escalate to the level 2 team.

🎓 Skills & Qualifications

Education: A graduation degree in a relevant field such as Computer Science, IT, or a related discipline is preferred.

Experience: Previous experience in technical support or integration roles, preferably in a client-facing capacity, is required.

Required Skills:

• Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
• Exceptional problem-solving abilities with a focus on efficiency.
• Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
• Proactive attitude with a commitment to learning and professional growth.
• Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
• Collaborative mindset with the capacity to work independently and within a team.
• Working knowledge of SQL, JavaScript, Databases, APIs, and HTML.

Preferred Skills:

• Previous experience in a similar role within the marketing technology or customer engagement industry.
• Familiarity with marketing automation platforms and customer data management.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role is focused on technical support rather than web development, a portfolio is not explicitly required. However, demonstrating problem-solving skills and technical proficiency through past projects or case studies can be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Karachi, Pakistan, is approximately PKR 50,000 - 70,000 per month, based on industry standards for technical support roles with 2-5 years of experience.

Benefits:

• Work at the cutting edge of marketing technology and customer engagement.
• Be a part of a collaborative, innovative, and fast-paced environment with remote global teams.
• Opportunities for continuous learning and professional development.
• Competitive salary and benefits package.

Working Hours: Full-time, 40 hours per week, with flexible working hours to accommodate client needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marketing Technology & Customer Engagement

Company Size: Medium (201-500 employees)

Founded: 2012

Team Structure:

• The technical support team consists of level 1 (entry-level) and level 2 (experienced) advisors, working together to resolve client issues.
• The team works closely with the account management team to ensure client satisfaction and technical issue resolution.

Development Methodology:

• The company follows Agile methodologies for internal projects and client implementations.
• The technical support team uses a ticketing system to manage and track client issues.

Company Website: www.dengage.net

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry-level to mid-level position within the technical support career path. It offers opportunities for growth into more senior roles within the technical support team or other departments, such as account management or product development.

Reporting Structure: The Technical Support Advisor reports directly to the Technical Support Manager.

Technical Impact: The role has a direct impact on client satisfaction, issue resolution, and the overall success of client onboarding and retention.

🌐 Work Environment

Office Type: On-site, with remote work options available for some roles.

Office Location(s): Karachi, Pakistan

Workspace Context:

• The workspace is collaborative, with open-plan offices and dedicated team spaces.
• The company provides modern equipment and tools to support employee productivity.

Work Schedule: Flexible hours to accommodate client needs, with core hours between 9 AM and 5 PM PKT.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video call with the hiring manager to discuss the role and assess cultural fit.
3. Technical assessment, focusing on problem-solving skills and relevant technical knowledge.
4. Final interview with the technical support team lead to discuss the role, team dynamics, and growth opportunities.

Portfolio Review Tips:

• While not required, demonstrating problem-solving skills and technical proficiency through past projects or case studies can be beneficial.

Technical Challenge Preparation:

• Familiarize yourself with the company's products and services.
• Brush up on your SQL, JavaScript, and HTML skills.
• Prepare examples of how you've resolved technical issues in previous roles.

ATS Keywords:

• Technical Support
• Client Onboarding
• Issue Resolution
• Problem-Solving
• SQL
• JavaScript
• HTML
• Marketing Technology
• Customer Engagement
• Client-Facing
• Stakeholder Communication

🛠 Technology Stack & Web Infrastructure

Tools & Technologies:

• Ticketing system (e.g., Zendesk, Freshdesk) for managing and tracking client issues.
• Collaboration tools (e.g., Slack, Microsoft Teams) for internal communication and teamwork.
• Project management tools (e.g., Asana, Trello) for tracking progress and managing tasks.

📝 Enhancement Note: As this role focuses on technical support rather than web development, a detailed technology stack is not provided. However, familiarity with marketing automation platforms and customer data management systems is beneficial.

👥 Team Culture & Values

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Agile
• Accountable

Collaboration Style:

• The technical support team works closely with other departments, such as account management and product development, to ensure client satisfaction and technical issue resolution.
• The team follows a collaborative approach, with regular team meetings and knowledge-sharing sessions.

📝 Enhancement Note: While this role is not focused on web development, understanding the company's values and collaboration style is essential for success in the technical support team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues and finding creative solutions.
• Managing multiple client issues simultaneously and prioritizing tasks effectively.
• Keeping up-to-date with the latest marketing technology trends and tools.

Learning & Development Opportunities:

• On-the-job training and mentorship from experienced team members.
• Opportunities to attend industry conferences and events.
• Internal training programs and workshops focused on professional development and technical skills.

📝 Enhancement Note: While this role is focused on technical support, demonstrating a willingness to learn and develop technical skills can lead to growth opportunities within the company.

💡 Interview Preparation

Technical Questions:

• Describe a complex technical issue you've faced in a previous role and how you resolved it.
• How do you prioritize tasks and manage your time when faced with multiple client issues?
• Can you explain the difference between two marketing automation platforms and their use cases?

Company & Culture Questions:

• Why are you interested in this role and our company?
• How do you approach client communication, especially when dealing with difficult clients?
• How do you stay up-to-date with the latest marketing technology trends and tools?

Portfolio Presentation Strategy:

• While not required, demonstrating problem-solving skills and technical proficiency through past projects or case studies can be beneficial.

📝 Enhancement Note: As this role is focused on technical support, the interview process will primarily assess your problem-solving skills, communication abilities, and cultural fit.

📌 Application Steps

To apply for this Technical Support Advisor position:

1. Submit your application through the D•Engage careers page.
2. Prepare for the technical assessment by brushing up on your SQL, JavaScript, and HTML skills, and familiarizing yourself with the company's products and services.
3. Research the company and be prepared to discuss your interest in the role and the company's mission.
4. Prepare examples of how you've resolved technical issues in previous roles and be ready to discuss them during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.