Technical Support Advisor (English - speaking)

📍 Job Overview

Job Title: Technical Support Advisor (English - speaking) - On-site MW01
Company: Concentrix
Location: A Coruña, Galicia, Spain
Job Type: On-site, Full-time
Category: Customer Support, Technical Support
Date Posted: August 1, 2025
Experience Level: Entry-level to 2 years of experience
Remote Status: On-site

🚀 Role Summary

Provide technical assistance to users of a world-leading software development company's products.
Troubleshoot and resolve customer issues, ensuring service quality meets contractual KPIs.
Collaborate with a multicultural team in an excellent work environment with opportunities for growth and development.

📝 Enhancement Note: This role focuses on technical support and customer service, requiring strong communication skills and technical expertise. It offers an excellent starting point for a career in the technology and software industry.

💻 Primary Responsibilities

User Assistance: Actively listen to and understand user needs, providing clear and concise solutions to technical issues.
Troubleshooting: Investigate, research, and resolve user problems related to hardware, software, networking, or other designated client products.
Service Quality: Ensure service delivery meets contractual KPIs, maintaining accurate records of customer interactions.
Customer Interaction: Greet customers professionally, demonstrating empathy and building rapport while maximizing opportunities for customer satisfaction.
Case Management: Log incoming calls and accurately complete case notes in the call tracking database.
Continuous Improvement: Participate in activities designed to improve customer satisfaction and business performance.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent, with a focus on technical or IT-related subjects.

Experience: 0-2 years of relevant experience in technical support, customer service, or a related field.

Required Skills:

Advanced English language skills (written and verbal)
Strong customer service orientation and patience
Excellent communication and problem-solving skills
Ability to work independently and as part of a team
Proficiency in multi-tasking and adaptability to changes
Dependability with proficient attention to detail
Relevant technical expertise related to hardware, software, networking, or data storage

Preferred Skills:

Relevant technical certifications
Experience with customer relationship management (CRM) software
Knowledge of client technical systems

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills through real-life examples of troubleshooting and resolving technical issues.
Showcase excellent communication skills through customer service scenarios or case studies.
Highlight any relevant technical certifications or training.

Technical Documentation:

Provide examples of well-documented troubleshooting processes or customer interactions.
Include any performance metrics or optimization techniques related to customer support or service quality.

📝 Enhancement Note: As this role focuses on customer support rather than web development, a traditional web portfolio is not required. Instead, applicants should emphasize their technical support experience, problem-solving skills, and customer service achievements.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, based on market research and regional adjustments, the estimated salary range for an entry-level technical support role in A Coruña, Spain, is €18,000 - €22,000 per year.

Benefits:

Excellent work environment (multicultural)
Good work-life balance
Extensive training on the product, cutting-edge technologies, and highly demanded in the market
Important possibilities for development and promotion within the company, nationally and internationally
Financial assistance for relocation, if living outside of Spain

Working Hours: Full-time (39 hours per week), Monday to Friday, 09:00 - 18:00

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix operates in the business services industry, focusing on customer experience, technology, and analytics solutions.

Company Size: Concentrix is a large global company with over 100,000 employees, providing ample opportunities for career growth and development.

Founded: 1987, with a strong history in customer experience and business process outsourcing.

Team Structure: The technical support team consists of advisors who work closely with each other and other departments to ensure customer satisfaction and service quality.

Development Methodology: Concentrix follows a structured approach to customer support, focusing on continuous improvement, customer satisfaction, and service quality.

Company Website: Concentrix

📝 Enhancement Note: Concentrix offers a multicultural work environment, providing opportunities for employees to learn and grow both personally and professionally.

📈 Career & Growth Analysis

Technical Support Advisor Career Level: This role is typically an entry-level or junior position, focusing on providing technical assistance to customers and troubleshooting issues. It offers an excellent starting point for a career in the technology and software industry.

Reporting Structure: Technical Support Advisors report directly to the Team Lead or Supervisor, who oversees the team's performance and ensures service quality meets contractual KPIs.

Technical Impact: Technical Support Advisors play a crucial role in maintaining customer satisfaction and ensuring service quality by resolving technical issues and providing excellent customer service.

Growth Opportunities:

Develop technical expertise and advance to senior or specialist roles within the technical support team.
Transition to other customer experience or business process outsourcing roles within the company.
Pursue opportunities for promotion, development, and international assignments based on performance and company needs.

📝 Enhancement Note: This role offers numerous opportunities for growth and development within the company, both nationally and internationally. Employees can advance their careers by demonstrating strong performance, technical expertise, and a commitment to customer satisfaction.

🌐 Work Environment

Office Type: Concentrix operates in a modern, multicultural office environment, providing an excellent work-life balance for employees.

Office Location(s): The role is based in A Coruña, Spain, with opportunities for international assignments based on company needs and employee performance.

Workspace Context:

Collaborative work environment with opportunities for team interaction and knowledge sharing.
Access to cutting-edge technologies and training to enhance technical skills and product knowledge.
Flexible work arrangements to support work-life balance.

Work Schedule: Full-time (39 hours per week), Monday to Friday, 09:00 - 18:00, with opportunities for overtime or flexible scheduling based on company needs and employee availability.

📝 Enhancement Note: Concentrix offers a supportive and collaborative work environment, providing employees with the resources and opportunities they need to succeed in their roles and advance their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screening: A brief conversation to assess communication skills, English proficiency, and cultural fit.
Technical Assessment: A practical exercise or case study to evaluate problem-solving skills, technical expertise, and customer service orientation.
Behavioral Interview: A discussion focused on past experiences and behaviors to assess cultural fit, adaptability, and customer service skills.
Final Interview: A meeting with the hiring manager or team lead to discuss the role, company culture, and career development opportunities.

Portfolio Review Tips:

Highlight relevant technical support experience and customer service achievements.
Provide examples of successful troubleshooting and problem-solving skills.
Emphasize strong communication skills and customer service orientation.

Technical Challenge Preparation:

Familiarize yourself with the company's products and services, as well as any relevant technical systems or software.
Practice troubleshooting and problem-solving exercises to demonstrate your technical expertise and customer service orientation.
Prepare for behavioral interview questions by reflecting on past experiences and achievements.

ATS Keywords: Technical Support, Customer Service, Troubleshooting, Problem Solving, Communication, Attention to Detail, Teamwork, Empathy, Flexibility, Adaptability, Technical Expertise, Multi-tasking, Dependability, Professionalism, Rapport Building, KPI Management

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, technical expertise, and customer service orientation. Applicants should emphasize their problem-solving skills, customer service experience, and cultural fit to succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, or similar)
Ticketing system (e.g., Jira Service Management, Zendesk Support, or similar)
Knowledge base and self-service portal (e.g., Zendesk Guide, Freshdesk, or similar)

Technical Support Technologies:

Hardware, software, and networking troubleshooting tools
Remote desktop and screen sharing software (e.g., TeamViewer, Remote Desktop, or similar)
Diagnostic and testing tools (e.g., network diagnostic tools, system information tools, or similar)

📝 Enhancement Note: As this role focuses on customer support rather than web development, the technology stack and web infrastructure requirements are not as relevant. However, a basic understanding of relevant customer support tools and technical support technologies is essential for success in this role.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer satisfaction and ensure service quality meets contractual KPIs.
Empathy: Demonstrate understanding and compassion for customers, actively listening to their needs and concerns.
Professionalism: Maintain a pleasant and professional demeanor at all times, even in challenging situations.
Continuous Learning: Stay up-to-date with the latest technologies, products, and best practices in customer support and technical troubleshooting.

Collaboration Style:

Teamwork: Work closely with other team members to ensure customer satisfaction and service quality.
Knowledge Sharing: Contribute to a collaborative work environment by sharing expertise and best practices with team members.
Cross-functional Collaboration: Work with other departments, such as sales, marketing, or product development, to improve customer satisfaction and service quality.

📝 Enhancement Note: Concentrix fosters a customer-focused and collaborative work environment, with a strong emphasis on customer satisfaction, professionalism, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving complex technical issues in a fast-paced and dynamic environment.
Maintaining high service quality and customer satisfaction while managing multiple cases and priorities.
Staying up-to-date with the latest technologies, products, and best practices in customer support and technical troubleshooting.

Learning & Development Opportunities:

Technical Training: Enhance your technical skills and product knowledge through extensive training and development opportunities.
Career Development: Pursue opportunities for promotion, development, and international assignments based on performance and company needs.
Community Involvement: Engage with industry peers and participate in relevant conferences, events, or online forums to expand your knowledge and network.

📝 Enhancement Note: This role offers numerous opportunities for growth and development, both personally and professionally. Employees can advance their careers by demonstrating strong performance, technical expertise, and a commitment to customer satisfaction.

💡 Interview Preparation

Technical Questions:

Describe a complex technical issue you've troubleshot and resolved in the past. Walk us through your approach and the outcome.
How do you stay organized and manage multiple priorities in a fast-paced environment?
Can you explain a technical concept to a non-technical user in simple terms?

Company & Culture Questions:

Why are you interested in working for Concentrix, and what do you hope to achieve in this role?
How do you maintain a positive attitude and professional demeanor when facing challenging customers or situations?
Describe a time when you went above and beyond to ensure customer satisfaction. What was the outcome?

Portfolio Presentation Strategy:

Highlight relevant technical support experience and customer service achievements.
Provide examples of successful troubleshooting and problem-solving skills.
Emphasize strong communication skills and customer service orientation.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, technical expertise, and customer service orientation. Applicants should emphasize their problem-solving skills, customer service experience, and cultural fit to succeed in the interview process.

📌 Application Steps

To apply for this Technical Support Advisor position:

Submit your application through the Concentrix careers page.
Customize your resume and portfolio to highlight relevant technical support experience, customer service achievements, and problem-solving skills.
Prepare for the interview process by practicing troubleshooting and problem-solving exercises, and reflecting on past experiences and achievements.
Research the company, its products, and services to demonstrate your interest and commitment to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support, technical support, and customer service roles.
Include customer support methodologies, troubleshooting principles, and customer service best practices.
Emphasize customer service orientation, communication skills, and problem-solving skills.
Address customer support team dynamics, cross-functional collaboration with other departments, and customer satisfaction measurement.
Focus on career progression paths and technical specialization within customer support and technical support roles.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, troubleshooting techniques, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and technical support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support tools, troubleshooting techniques, and customer service best practices relevant to the role.
Address customer support career progression paths and technical specialization within customer support and technical support roles.
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
Include customer support-specific interview preparation and troubleshooting challenge guidance.
Emphasize customer service orientation, communication skills, and problem-solving skills in every section.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and technical support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support and technical support professionals.
Provide actionable insights that give customer support and technical support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer satisfaction measurement.

Technical Focus & Troubleshooting Emphasis:

Emphasize troubleshooting principles, problem-solving methods, and customer service orientation.
Include specific troubleshooting techniques and customer service best practices tailored to the role.
Address browser compatibility, accessibility standards, and user experience design principles in the context of customer support and technical support.
Focus on problem-solving methods, performance optimization, and scalable customer support architecture.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support or technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific customer support or technical support role.
Marketing language unrelated to customer support, technical support, or user experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support and technical support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Technical Support Advisor (English - speaking) - On-site MW01