Technical Success Manager-Cloud- (Americas region) at Commvault

📍 Job Overview

Job Title: Technical Success Manager - Cloud (Americas region)
Company: Commvault
Location: Bangalore, Karnataka, India
Job Type: Hybrid
Category: Customer Success & Technical Support
Date Posted: June 25, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Drive technical experiences across the customer lifecycle, ensuring customers meet their objectives and improving the customer experience.
Collaborate with customer success managers, support teams, and other Commvault teams to ensure customers meet their time-to-onboard, time-to-adopt, and time-to-value service level agreements (SLAs).
Continuously self-enable through online training to maintain technical proficiency with the Metallic platform and all available workloads and workflows.
Identify and mitigate customer risk, provide technical enablement, and drive technical outcomes directly with customers.

📝 Enhancement Note: This role requires a strong technical background in data protection and cloud services, with a focus on AWS. The candidate should be comfortable working in a dynamic, fast-paced SaaS environment and have experience driving customer success in a similar role.

💻 Primary Responsibilities

Customer Success & Technical Support: Collaborate with customer success managers, support teams, and other Commvault teams to ensure customers meet their SLAs. Continuously self-enable through online training to maintain technical proficiency with the Metallic platform and all available workloads and workflows.
Risk Mitigation & Technical Assessment: Participate in technical evaluation of customer context for risk mitigation, expansions, and requests from customer success managers for technical assessments of deployments. Identify and mitigate customer risk, and provide feedback to improve the customer experience.
Customer Communication & Documentation: Collect, curate, and communicate customer status, open issues, risk, and mitigations using a combination of Gainsight, Microsoft Office, and other internal Commvault business systems. Ensure Gainsight accurately reflects the state of a given deployment and that customer success managers have accurate and timely notifications of risk and deployment status.
Technical Enablement & Training: Identify and provide technical enablement to customers for Commvault products, workloads, and features. Drive technical outcomes directly with customers, including onboarding, adoption, and risk mitigation. Ensure customers have an updated view of their deployment health and risk in Commvault's business systems.
Process Improvement & Documentation: Collect, curate, and communicate technical resolutions and other customer-centric details in standard operating procedures or other written forms of communication. Ensure Gainsight accurately reflects the state of a given deployment and that customer success managers have accurate and timely notifications of risk and deployment status.

📝 Enhancement Note: This role requires strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams and communicate complex technical information to customers and stakeholders. The candidate should also have excellent time management and organizational skills to manage multiple priorities and deadlines.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications, such as AWS Certified Cloud Practitioner, are required.

Experience: A minimum of two years of experience in a customer-facing position driving technical outcomes in the data protection or cloud background is required. Experience with AWS services, including native AWS snapshot capabilities, Amazon RDS, S3 buckets, and IAM roles, is preferred.

Required Skills:

Technical proficiency in data protection and cloud services, with a focus on AWS
Strong communication and interpersonal skills
Excellent time management and organizational skills
Ability to work independently and manage ambiguity in a fast-paced, dynamic environment
Experience driving customer success and risk mitigation in a similar role

Preferred Skills:

AWS Certified Solution Architect or other relevant certifications
Experience with Gainsight or other customer success platforms
Familiarity with data center operations, including networking, storage, computing, virtualization, databases, and backup-as-a-service solutions
Knowledge of Metallic platform and available workloads and workflows

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio demonstrating technical proficiency in data protection and cloud services, with a focus on AWS
Case studies or examples of successful customer onboarding, adoption, and risk mitigation projects
Documentation of standard operating procedures or other written forms of communication related to customer success and technical support

Technical Documentation:

Detailed technical documentation demonstrating a deep understanding of AWS services, data protection, and cloud services
Examples of technical assessments, risk mitigation strategies, and customer success plans
Documentation of customer communication, including meeting notes, timeline entries, and CTA status and notes in Gainsight

📝 Enhancement Note: A strong portfolio will demonstrate the candidate's ability to drive technical outcomes, mitigate risk, and improve the customer experience. It should include examples of successful customer onboarding, adoption, and risk mitigation projects, as well as technical documentation demonstrating a deep understanding of AWS services, data protection, and cloud services.

💵 Compensation & Benefits

Salary Range: INR 12,00,000 - 18,00,000 per annum, depending on experience and qualifications. This estimate is based on regional market research and industry standards for mid-level customer success and technical support roles in the data protection and cloud services industry.

Benefits:

Employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Annual health check-ups, car lease program, and tuition reimbursement
Inclusive company culture and opportunity to join community guilds
Personal accident cover and term life cover

Working Hours: Full-time, hybrid role with flexible working hours and maintenance window support as needed.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research and industry standards for mid-level customer success and technical support roles in the data protection and cloud services industry. Actual salary may vary depending on experience, qualifications, and company-specific factors.

🎯 Team & Company Context

🏢 Company Culture

Industry: Commvault is a leading provider of data protection and information management solutions, with a focus on cloud services and hybrid environments.

Company Size: Commvault is a publicly-traded company with a global presence, employing over 1,000 employees worldwide.

Founded: Commvault was founded in 1988 and has since grown to become a recognized leader in the data protection and information management industry.

Team Structure:

The technical success manager role reports directly to the customer success manager or director of customer success.
The team consists of customer success managers, technical success managers, support engineers, and other cross-functional teams, such as product management and engineering.
The team works collaboratively to ensure customers meet their objectives and achieve success with Commvault's products and services.

Development Methodology:

Agile methodologies, including Scrum, are used to manage customer success processes and workflows.
Regular team meetings and stand-ups are held to discuss customer status, open issues, risk, and mitigations.
Continuous improvement and process optimization are encouraged to ensure customer success and satisfaction.

Company Website: www.commvault.com

📝 Enhancement Note: Commvault's company culture is focused on customer success, innovation, and continuous improvement. The company values collaboration, teamwork, and a customer-centric approach to driving technical outcomes and improving the customer experience.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level technical success manager with a focus on driving customer success and technical outcomes in the data protection and cloud services industry.

Reporting Structure: The technical success manager role reports directly to the customer success manager or director of customer success. The role works collaboratively with cross-functional teams, including product management, engineering, and support, to ensure customer success and satisfaction.

Technical Impact: Technical success managers have a significant impact on customer success and satisfaction by driving technical outcomes, mitigating risk, and improving the customer experience. They work closely with customers to ensure they meet their technical objectives and achieve success with Commvault's products and services.

Growth Opportunities:

Technical Specialization: Technical success managers can specialize in specific areas of data protection and cloud services, such as AWS, Azure, or hybrid environments.
Team Leadership: With experience and demonstrated success, technical success managers may have the opportunity to lead teams or take on management roles within the customer success organization.
Product Management: Technical success managers with a strong understanding of customer needs and market trends may have the opportunity to transition into product management roles, driving product development and roadmap strategies.

📝 Enhancement Note: Commvault offers significant growth opportunities for technical success managers with a strong technical background, excellent communication skills, and a customer-centric approach to driving technical outcomes and improving the customer experience.

🌐 Work Environment

Office Type: Hybrid work environment with a combination of on-site and remote work options.

Office Location(s): Bangalore, Karnataka, India, with additional locations worldwide.

Workspace Context:

On-site offices are modern, collaborative workspaces with multiple monitors, testing devices, and other tools necessary for technical success managers to perform their jobs effectively.
Remote work options are supported with virtual collaboration tools, such as Microsoft Teams and Zoom, to facilitate communication and collaboration with customers and cross-functional teams.
Technical success managers have access to the Metallic platform and other Commvault tools and resources to maintain technical proficiency and drive customer success.

Work Schedule: Flexible working hours with maintenance window support as needed to ensure customer success and satisfaction.

📝 Enhancement Note: Commvault's hybrid work environment offers technical success managers the flexibility to balance on-site collaboration and remote work, depending on their preferences and the needs of their customers. The company provides modern, collaborative workspaces and virtual collaboration tools to support technical success managers in driving customer success and satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess communication skills, technical proficiency, and cultural fit.
Technical Assessment: A hands-on technical assessment to evaluate the candidate's ability to drive customer success, mitigate risk, and improve the customer experience using Commvault's products and services.
Customer Success Simulation: A role-play or case study exercise to assess the candidate's ability to work collaboratively with customers, understand their needs, and drive technical outcomes.
Final Interview: A final interview with the hiring manager or director of customer success to discuss the candidate's fit for the role, career growth opportunities, and next steps.

Portfolio Review Tips:

Highlight successful customer onboarding, adoption, and risk mitigation projects, demonstrating the candidate's ability to drive technical outcomes and improve the customer experience.
Include technical documentation demonstrating a deep understanding of AWS services, data protection, and cloud services.
Showcase customer communication skills, both written and verbal, with examples of meeting notes, timeline entries, and CTA status and notes in Gainsight.

Technical Challenge Preparation:

Brush up on AWS services, data protection, and cloud services, with a focus on native AWS snapshot capabilities, Amazon RDS, S3 buckets, IAM roles, and other relevant technologies.
Review Commvault's products and services, including the Metallic platform and available workloads and workflows.
Prepare for hands-on technical assessments, customer success simulations, and final interviews by practicing common interview questions and scenarios.

📝 Enhancement Note: Commvault's interview process is designed to assess the candidate's technical proficiency, communication skills, and cultural fit for the technical success manager role. The process includes a combination of phone screens, technical assessments, customer success simulations, and final interviews to ensure the candidate is well-prepared for the role and has the opportunity to demonstrate their skills and experience.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

Amazon Web Services (AWS), including native AWS snapshot capabilities, Amazon RDS, S3 buckets, and IAM roles
Microsoft Azure and other cloud service providers, as needed

Data Protection & Information Management:

Commvault's Metallic platform, including all available workloads and workflows
Other Commvault products and services, as needed

Customer Success & Technical Support Tools:

Gainsight, a customer success platform for managing customer data, tracking customer health, and driving customer outcomes
Microsoft Office Suite, including Word, Excel, PowerPoint, and other productivity tools
Other internal Commvault business systems, as needed

📝 Enhancement Note: Commvault's technology stack is focused on data protection and information management, with a strong emphasis on cloud services and hybrid environments. The company's products and services are designed to help customers meet their technical objectives and achieve success with Commvault's offerings.

👥 Team Culture & Values

Customer Success Values:

Customer-centric: Focus on understanding customer needs and driving technical outcomes to improve the customer experience.
Collaborative: Work collaboratively with customers and cross-functional teams to ensure customer success and satisfaction.
Innovative: Continuously improve and optimize customer success processes and workflows to drive technical outcomes and improve the customer experience.
Accountable: Take ownership of customer success and technical support responsibilities, ensuring customers meet their objectives and achieve success with Commvault's products and services.

Collaboration Style:

Cross-functional integration: Work closely with customers and cross-functional teams, including product management, engineering, and support, to ensure customer success and satisfaction.
Code review culture: Collaborate with customers and cross-functional teams to review technical assessments, risk mitigations, and other customer-centric details to improve the customer experience.
Knowledge sharing: Share technical expertise and best practices with customers and cross-functional teams to drive technical outcomes and improve the customer experience.

📝 Enhancement Note: Commvault's customer success values are focused on driving technical outcomes and improving the customer experience. The company's collaborative culture encourages technical success managers to work closely with customers and cross-functional teams to ensure customer success and satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Onboarding: Ensure customers meet their time-to-onboard SLAs by driving technical outcomes, mitigating risk, and improving the customer experience.
Customer Adoption: Drive customer adoption of Commvault's products and services by understanding customer needs, providing technical enablement, and improving the customer experience.
Risk Mitigation: Identify and mitigate customer risk by providing technical assessments, driving technical outcomes, and improving the customer experience.
Emerging Technologies: Stay up-to-date with emerging technologies in data protection and cloud services, and provide technical enablement and training to customers to drive technical outcomes and improve the customer experience.

Learning & Development Opportunities:

Technical Specialization: Specialize in specific areas of data protection and cloud services, such as AWS, Azure, or hybrid environments, to drive technical outcomes and improve the customer experience.
Conference Attendance & Certification: Attend industry conferences, webinars, and other training events to stay up-to-date with emerging technologies and best practices in data protection and cloud services.
Technical Mentorship & Leadership: Provide technical mentorship and leadership to customers and cross-functional teams to drive technical outcomes and improve the customer experience.

📝 Enhancement Note: Commvault offers significant technical challenges and learning and development opportunities for technical success managers with a strong technical background, excellent communication skills, and a customer-centric approach to driving technical outcomes and improving the customer experience.

💡 Interview Preparation

Technical Questions:

AWS Services: Demonstrate a deep understanding of AWS services, including native AWS snapshot capabilities, Amazon RDS, S3 buckets, IAM roles, and other relevant technologies.
Data Protection & Cloud Services: Showcase expertise in data protection and cloud services, with a focus on Commvault's products and services, including the Metallic platform and available workloads and workflows.
Customer Success & Technical Support: Explain your approach to driving customer success, mitigating risk, and improving the customer experience using Commvault's products and services.

Company & Culture Questions:

Company Culture: Describe your understanding of Commvault's company culture, customer success values, and collaborative work environment.
Customer Success Methodologies: Explain your approach to customer success methodologies, including Agile, Scrum, and other relevant frameworks.
Cross-functional Collaboration: Describe your experience working collaboratively with customers and cross-functional teams to drive technical outcomes and improve the customer experience.

Portfolio Presentation Strategy:

Customer Success Stories: Highlight successful customer onboarding, adoption, and risk mitigation projects, demonstrating your ability to drive technical outcomes and improve the customer experience.
Technical Documentation: Showcase technical documentation demonstrating a deep understanding of AWS services, data protection, and cloud services, with a focus on Commvault's products and services.
Customer Communication: Demonstrate strong communication skills, both written and verbal, with examples of meeting notes, timeline entries, and CTA status and notes in Gainsight.

📝 Enhancement Note: Commvault's interview process is designed to assess the candidate's technical proficiency, communication skills, and cultural fit for the technical success manager role. The process includes a combination of technical questions, company and culture questions, and portfolio presentation strategies to ensure the candidate is well-prepared for the role and has the opportunity to demonstrate their skills and experience.

📌 Application Steps

To apply for this technical success manager - cloud (Americas region) position at Commvault:

Customize Your Portfolio: Highlight successful customer onboarding, adoption, and risk mitigation projects, demonstrating your ability to drive technical outcomes and improve the customer experience. Include technical documentation demonstrating a deep understanding of AWS services, data protection, and cloud services, with a focus on Commvault's products and services.
Resume Optimization: Tailor your resume to highlight your technical proficiency in data protection and cloud services, with a focus on AWS services, customer success methodologies, and cross-functional collaboration. Include relevant keywords and phrases to optimize your resume for Applicant Tracking Systems (ATS).
Technical Interview Preparation: Brush up on AWS services, data protection, and cloud services, with a focus on native AWS snapshot capabilities, Amazon RDS, S3 buckets, IAM roles, and other relevant technologies. Review Commvault's products and services, including the Metallic platform and available workloads and workflows. Prepare for hands-on technical assessments, customer success simulations, and final interviews by practicing common interview questions and scenarios.
Company Research: Research Commvault's company culture, customer success values, and collaborative work environment. Understand the company's products and services, including the Metallic platform and available workloads and workflows. Prepare for company-specific interview questions and scenarios by reviewing the company's website, press releases, and other relevant resources.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Success Manager-Cloud- (Americas region)